Humberto Romero provided excellent service during my WiFi installation from start to finish. He…read morearrived on time, was professional, and immediately put me at ease by clearly explaining what he was going to do in a simple, easy-to-understand way. Throughout the installation, he worked efficiently while still making sure everything was set up correctly and optimized for my home. He was patient in answering my questions and made sure I understood how to use and manage my new WiFi before he left. What really stood out was his customer service-friendly, respectful, and genuinely focused on making sure everything worked perfectly. He was also very kind and friendly with my cats, which I really appreciated and made the whole experience even more comfortable. I truly appreciate the smooth experience and would absolutely recommend Humberto Romero to anyone needing a reliable and knowledgeable field service technician.

I signed up for Sonic expecting reliable service and professional communication. Instead, I've…read morespent over a month waiting for internet installation with virtually no meaningful updates from the company. After scheduling an installation appointment that was already weeks away, I waited the entire month only to receive a call on the day of the appointment informing me that it was canceled. Not only was the appointment canceled at the last minute, but Sonic couldn't even provide a new installation date. Their answer was essentially, "We don't know when it will happen." The most frustrating part isn't even the delay itself--it's the complete lack of communication. For over a month, there were no proactive updates, no realistic timeline, and no effort to keep me informed about what was happening. If there were permit issues or construction delays, why wasn't that communicated earlier? Why was I allowed to wait weeks for an appointment that apparently couldn't be fulfilled? What makes this even worse is that Sonic offered no temporary solution whatsoever. If fiber installation was delayed indefinitely, they could have suggested an alternative service, temporary internet option, or any kind of stopgap solution. Instead, I was left completely in the dark and without internet service. When I called customer service to get answers, I didn't get any new information. The representative simply repeated the same explanation about waiting for a permit over and over again, without providing any timeline, updates, or accountability. Delays happen. Permits can take time. Customers understand that. What customers don't appreciate is being ignored for weeks, having appointments canceled at the last minute, and then being told nobody knows when service will actually be available. At this point, I'm left with no internet, no installation date, and very little confidence in Sonic's ability to communicate with its customers. Extremely disappointing experience.

I was shopping around for Internet providers after I moved about a month ago, dreading having to…read moresettle for expensive and inconsistent Xfinity once again when a friend told me about Further Reach. I'm so glad she did! The service itself has been great so far and the customer service is top-notch. The installer explained everything they were doing while they were doing it and worked efficiently to minimize disruption to my day. These folks really are our neighbors on the coast and care about the quality of their work. I have a remote worker in my household who has had to go work at the cafe in the past due to other companies' outages but who hasn't had to leave the house once since we got Further Reach. That's a win!

Given that I severely trashed our previous "internet service" which provided less than advertised…read morespeeds and was out for a significant fraction of the time, it seems only fair to express my gratitude for Further Reach, the great and reliable service that we replaced our the one with. In this day and age, it seems rather amazing to find such a technically capable company that also appears to have a genuine concern for it's customers, actually lowering it's prices due to cost savings with no decrease in service at one point. Their commitment to providing fast, reliable service at affordable rates for rural customers is truly commendable !

When my solar panels were upgraded they removed my StarLink Gen2 and I put it in storage. I got an…read moreemail in November that I needed to update it or it would be bricked, so I decided to put it up again and pay for standby mode. I called Remo group and before they could show up, my 20+ year old ham antenna was destroyed by a windstorm. So I ordered a new one and guess what? They also can set up ham gear. I installed it the first time, but that was when I was 20 years younger and no way did I feel safe at my age. So The Remo Group to the rescue. Not only are my antennas working, but the wires are much neater than before - they are hidden in the shadows of my vinyl siding. A+ again!

Starlink antenna install. A pleasant experience! Setting up the appointment with Remo was quick and…read moreeasy with a few questions about the Starlink kit I had purchased. Day of, the Installer Armando was on time. He was friendly and explained what he would do, then got to work. About an hour and a half later the antenna was installed and aligned, and he vacuumed the area where he brought the cable through the wall. Do not hesitate to employ the Remo Group!

WORST SERVICE EVER. unreliable. their customer-facing website often down. phone waiting times…read moreunbearable. phone reps don't always speak english. comcast mysteriously changed my address. then they changed my billing preference, so of course i incurred late fees. WORST SERVICE EVER.

We have been using Fiber Internet Center for our small business for about 8 years now and the up…read moretime is truly amazing. If you need carrier grade fiber connectivity, FIC is the company to trust. Once the account was set up and all the connections were routed correctly and tested we have not had one day of outage. They are very responsive if you have a question and the prices are the best around for the bandwidth you receive. Vs Comcast, I cannot think of one reason that you would not go with Fiber Internet Center. Fiber Internet Center is reliable, fast, and has superior customer service. So to Fiber Internet Center, thank you for taking care of our business.

Service has been so bad in Orland over the last few months. Down times randomly, service goes in…read moreand out. Used to love this company.

Not only is DM-Tech the BEST value for Internet connection where we live, the service by Richard,…read moreMelodie and the crew at DM-Tech is fantastic. The staff is very knowledgeable and helpful.

I had been seriously interested in having Internet service here on the mountain for a number of…read moreyears, but until I was diagnosed with cancer, the landlord didn't want it. I needed the Internet to keep up with the latest treatments, view online medical seminars, stay in touch with care providers and concerned friends, and look up research and information. Previously, I had considered two other companies, but I was unhappy with the way their customer service worked with me. It was only until a neighbor mentioned Valley of the Moon (noting that some of my trusted friends used VOM, too) that I decided to give them a call. Best move I could have made. David and his brother, Michael, came out, met my landlord, evaluated what was needed and came back as soon as they had what they needed. They installed it and I've had no problem. What REALLY impressed me was their honesty and fair play. That is so hard to find in today's "dog eat dog" economy. They were affordable even with my limited budget and they had no usage restrictions like the other companies. This had made my life easier, less stressful and I can move forward.

Local folks who care and are always there to help. Often they talk me through what ever issue I am…read morehaving. When the problem is still not resolved, they send their highly qualified tech out to my home and fix my problem ASAP.

If only i can give it Zero. Worst experience possible, low…read morespeeds, super low ping, enormous price, for $100 you will get dual up from 00' for the peak hours( auntetic experience of loading a picture on 28.8Kbs) or 1 megabit real speed connection after midnight. Online gaming? Forget about it, you ping will go from 40(never had any better) to 999 all the time. Lowest quality video streaming, it's like watching Nexflix on 21" screen 480p(edited to 360p) as max. Tech support? Noone gonna pick up the phone and they "will" call you, and don't call em at night, usually people can't do anything so why bother them. Just if you got ANY option go for it, 101Net is not worth the money ( maybe if you got absolutely nothing at all, just wait till Starlink at the end of 2021)

I have called 5 times and filled out their online form, too. Maybe they have a serious shortage of…read morestaff? Maybe their workers are overwhelmed? I finally got an appointment for this morning after 5 calls over a 3 week period, leaving messages and finally speaking to a person once who assured me that someone would get back to me soon. I got an appointment for someone to come out to the house at 9 am this morning. Then yesterday got a message saying it had to be rescheduled. Beyond frustrating!

I have been trying to reach Rhinobee for the last 3 weeks now to sign up for new service…read more They do not have a direct line to reach them, only an answering service that also handles calls for other companies. Over the last 3 weeks I have tried to get in touch with them now 3 times on the phone (with messages forwarded from their answering service) as well as email with no response. It's extremely frustrating, and given the other positive reviews here about their service is extremely surprising. For a company that prides themselves on service, I'm surprised they use an answering service and do not publish a direct line to reach them. And even with the answering service, not returning multiple calls and emails is pretty bad service. I hope they can address this, I'm always rooting for small businesses over the big guys.

This place is joke, Get a dial up connection before shelling money out to these People. Terrible…read moreservice, Slow and unreliable. You will have issues hourly at the least daily. Way to expensive for the crap you get. Can't wait to switch to Skyfiber or Further Reach when they become Available in my area. This Company Sucks and Deserves ZERO Stars

For nearly 2 years now, CVC and The Sea Ranch Have left 200 feet of their cable lay on the surface…read moreof the ground in front of my house and the 2 properties next door. I have called, emailed, wrote letters, and sent videos for over a year, yet they have done nothing. Also, nothing from The Sea Ranch with all of their design approval hoops they make home owners jump through.