This review was originally going to be a positive one, to praise a couple of the employees, namely…read moreAndrew in Radio Shack for going above and beyond helping me multiple times, and the gun guy in the back for being possibly the most knowledgeable, albeit depressed looking person I've ever spoken to about firearms. However that quickly changed when I went into the store looking for something simple, batteries, and overheard a conversation between a middle aged woman and a couple of the employees, where the lady was clearly complaining and bad mouthing other employees. I later found out that woman is not just their boss, but the Owner of the business. To talk about your employees in that fashion is completely unprofessional and unethical. I won't repeat the exact words I heard, but they weren't pleasant. Every time I go into this store the staff is always helpful and polite so it was a complete shock to hear. I refuse to do business with someone who treats their employees like this. As a long time customer service professional, 40+ years, it was less than. Treat your employees with a little more respect and basic human kindness, it does wonders for morale.

Living in a small town should provide us a chance to get better service as we are always bound to…read morerun into each other AND word of mouth spreads fast. I am not going to name and names AND I would have pondered speaking to the manager if I didn't overhear his conversation with the employee. We have four hardware/home improvement stores in town and today I visited two looking for this little part. The first had all the staff sitting and looking apathetic. I was barely acknowledged, asked where bulbs were and I was greeted with a response that reminded me of when my kids were teenagers and they huffed and rolled their eyes. Then when I returned empty handed and asked if it could be ordered , I got that x. After listening to the conversation with the boss I knew what was to come, started to get but thought it just isn't worth it. I wonder if customer service is . I know life is very tough now. Prices are high, wages are low and we are greeted daily with more designed to divided us and keep us agitated. Having to work under these conditions tests the best of us, we should remember it doesn't take any more effort to be kind and we are the ambassadors for our businesses. How would you want your employees to be if you were the owner or manager?

This hardware store has everything you need and help is cheerful and knowledgeable. I highly…read morerecommend this small but well stocked hardware store.

I love this place. Lisa is a genius. She has found a way to condense a Home Depot into 3 small…read morerooms. I am in the midst of a continuing string of maintenance emergencies for an aging property, and visit at least twice a week. So far she has had everything I need, with decent prices, and excellent advice. Sometimes I stop in just to browse, a good hardware store is a wonderful place to be

Easily our best home improvement store on the coast at least in my humble opinion. Clean store that…read moreflows well and you can find everything easily. Great staff that is wicked knowledgeable and eager to help. Prices are best In town too and the selection is .

This facility does have a fair bit of quality product, however and unfortunately, the reason we…read moregive two stars is because this "HARDWARE STORE" has totally lost track of what a hardware store is all about. We recently gathered a few supplies and made our way to the register. Some of the items were in pre-packaged bags. Some of them were tiny parts collected from bins, with price's and amounts written on bags. We could see they provided small brown paper bags, along with short pre-sharpened pencils. We spent time looking for what we needed then carefully wrote the amount of money that each item cost, and the number of items for said amount. The total amount of tiny collected items added up to roughly $1.75. At the checkout register, we were informed that the store requires the customer go back and write down separate SKU numbers for each tiny item in the bags, in addition to what we already wrote on the bag the price and the amount. We did not have time to walk all the way back go through the bins again to get the SKU numbers so we offered to pay over the price and give 2 . The store held tight on their policy and would not take the two dollars. Rossi's answer was "NO" The Rossi employee rejected our offer in front of everybody else in line. We kindly asked if it would be possible to have a customer service representative gather the SKU numbers for us while we scanned and purchased the remaining items that had SKU numbers already. Rossi's answer was "NO" We continued with the transaction excluding the items that we had collected from the bins. At the end of the sale, i opened my wallet and pulled out a $5. dollar bill cash for the $1.75. worth of items in the bags. Then asked a Rossi employee if it would be acceptable to pay a huge overage and get the items we needed without having to go all the way back and dig up all the SKU numbers on the separate little items .................. Rossi's answer was "NO" Respectfully, citizens of Albion, FortBragg, Mendocino, and beyond

This is well and truly a "general store" with a hardware store, dry goods and grocery. The store…read moreis really well stocked and they have plenty of people working there keeping it tidy and organized. The only things that they didn't have that I was seeking were sewing supplies (like fabrics) but they do have basic sewing notions. Great parking with lots of visibility to get back out on the main road.

Combination hardware & grocery store…read more Surprising well stocked for the area! I came looking for large dry goods, storage containers for pasta/legumes, but ended up doing a grocery shop while here. You can find pretty much anything you may need. As with the Gualala Supermarket and Surf Market, prices tend to be higher because of the remote location. Definitely recommend if you are looking for frozen items - as their selection is broader/cheaper than what you see in Gualala! Open daily from 8am-7pm, great place to get staples or odds and ends for the home.

We have four lumber/hardware stores in our small town and I have to say Mendo Mill is a gem. I…read moretraveled around looking for a part and this spot was helpful, professional and just a revelation. I was greeted as I came in and asked if I needed help. I asked for help figuring which one was the proper match and two of the staff came to my aid, which was wonderful. The part was perfect and priced right. I highly recommend this spot for all your needs.

I always try to buy local and support local businesses. I have shopped at Mendo Mill for about 15…read moreyears now and recently I have been extremely disappointed in the customer service and satisfaction. They just have a very poor regard for loyal and long term customers. I will no longer pledge my business to this company. On the other hand, Rossi's in town is very welcoming to their customers and the people bending over backwards to earn your business. I'm not a huge customer and I'm sure changing my loyalty will have little to no effect on their bottom line, but if you have an option go to one of the other reputable, customer service oriented hardware store.

Good helpful people. Great to have a building supply place here. They've got most of what I need.read more

Amazing customer service…read more Gualala Building Supply is my new go-to whenever I have a home-repair question. I've called and visited in-person a number of times to ask about supplies and what time of year to undertake various projects. As a new homeowner, I am realizing that home ownership entails constant upkeep projects! Most recently, I needed firebricks to line my wood burning stove. When they did not have enough in store, Gualala Building Supply promptly ordered more and called me directly when they arrived. I appreciate their employees making themselves available for recommendations, as well as their follow through on orders!

We went here as kind of a last ditch effort to find the hookups for connecting our propane tank to…read moreour generator, and I wish we had just come here first. The person who helped my husband find what he was looking for was very knowledgeable, and it ended up being way more affordable than we were expecting. If I could give ya'll ten stars I would we have spent way too long trying to find these parts.

Love this store. So much to get. Rhonda I know her. Always helpful. . Lots to shop local.read more

Just ordered a new blade for a vintage Stanley hand plane from Hock Tools, and felt compelled to…read morewrite a review because of the excellent service. The item was shipped next morning, and arrived priority mail within just a few days, nicely packaged and seems to be a really high quality blade. We were recommended this company by a master craftsman furniture maker in Chicago who specializes in hand tools and 18th century woodworking, and highly recommend using Hock Tools for your woodworking blade needs.

Hock Tools makes high end aftermarket blades for woodworking tools. Ron Hock has been doing this…read morefor a long time and is one of the top names in the business. As I understand it, he started working with James Krenov when Krenov was at the College of the Redwoods - Ron making blades for him and his students. I've only purchased a few of his blades but I will certainly continue to buy more, as I can afford them and as I need them. They are so much better than others I own. They hold a great edge and are wonderfully thick, preventing chatter. I've made Krenov-type planes around his wooden body plane blades and love them. I can't wait to get one of his spokeshave blades as well. And all the rest, to be honest. I've got a crappy block plane that I want a Hock blade for but the blade would cost more than the plane by far. It's not that the blades are that expensive, it's that I bought that horrible a block plane. I'll wait and make another woodie instead. I've recently purchased some good steel and made a couple blades myself. While they turned out better than the stock blades I own they really aren't nearly as good as the Hock Tool blades. I also didn't save any money by the time I add up all the tools and heat treating stuff I needed. It was fun, but not a great saving. Ron Hock has also written a great book on sharpening tools of all sorts. In my few calls there I've spoken to both a lady working there and Ron Hock himself and both were helpful and friendly.

Surprised that this small store had a big selection. They even sell a few snacks. Easy parking.read more

Very knowledgable owners and staff. Always helpful. Have a very good selection of items,…read moreespecially considering the location in a small rural community. Construction and repairs are very much determined by the local HOA, but this place will have most of what you need whether you're full-time, part-time, outside the immediate community or just passing through.

wanted to make a complaint about an experience I had at Mendo Mill. An employee named Ray was being…read morevery aggressive toward me and my group. He was yelling at us saying "we have 20 minutes" while we were shopping, which made us feel rushed and uncomfortable. When we checked out, he threw our change at us instead of handing it to us respectfully. His attitude and behavior were unprofessional and upsetting. I understand employees may be stressed or trying to close on time, but customers should still be treated respectfully. I wanted to bring this to your attention because the experience was not okay.

Mendo Mill in Willits has such an incredible stock of everything you can need for your home…read more Everything from their wood products to anything in the ACE hardware store as well. Every employee here was a pleasure to speak with; helplful, friendly and funny! Great pricing and did I say an incredible offering of products. Their wood/pellet burning stoves are awesome! I picked up several bags of very affordably priced wood pellets. Oh, they educated me on the differences as well. Just an excellent experience. Whenever I need anything for the house in Willits, they will be my "go to".