Under staffed nurses are not old do not know what they are doing food is mediocre rooms the size of closets

I was transferred from the hospital to menorah house yesterday and I never saw such inadequate care. Total incompetency . Called for nurse waited two hours to get to talk to someone. i am a diabetic and was not given my insulin. I told them I wanted to leave and they refused. they would not let my daughter in to see me so she had to call 911 to get me out of this hell whole. Workers don't speak English Awful experience. Do not send your loved one there. Place should. Be condemned Horrible disgusting incompetence terrible care quality.. read more

Horrible conditions and poor to little care and respect. If you are not visible to visiting your loved ones, medication is NOT administered. Even while present, I had to fight for the correct full dosages and pain meds on time. I witnessed an elder woman fall and lay there for 10 minutes, being berated by staff for falling. Verses having a little compassion and picking her up. This place should be shut down! It's truly a shame and a house of horror. read more

The place is Terrible.... don't send your loved ones there ...my husband went there last night....staff were rude n nasty...had to wait outside 20 minutes before they let him n transport people in ..he got in and a corpse was wheeled n left beside him ...he was having chest pains told them ...they did nothing and he had to call 911 himself....had a heart attack!!! read more

Based on my last visit to this facility I witnessed a major sense of care for the treatment and comfort of the patients. The staff displayed professionalism and awareness of the needs of the patients. The staff was cordial and willing to assist. read more

awful place don't leave your family there. it's badly run low staff bad staff neglect patients. they don't carry insurance. how's that possible? they let my brother die read more

this place should be condemned, they neglect the patients, don't give them their medication, leave them filthy for weeks, don't clean them, treat them like they are garbage. only go here if you want the worst place in florida and want to die because no pne is coming out of there alive with the neglect and abuse read more

The most dirty. Place I ever seen there is one nurse and 10 patients. It's like a Chinese labor no matter what you ask them takes one hour to do I don't recommend to anybody. read more

This place is a shit show.The amount of incompetence is mind blowing. My mother was here after back surgery for physical therapy and the care she got was terrible. They left her in soiled diapers for hours.She developed a urinary infection and was very dehydrated. I decided to take her to the hospital and it was a good thing because she was very ill. This place isn't fit for a animal.If you care about you loved ones please don't put them in there.Its dirty and has roaches.CNAs don't do shit and don't even understand what your saying .This place is absolutely trash!!!!!!!!! read more

Staff is unaware of who is actually there.It took my mom a week to be checked in. Whenever I call they said is she here let me see. The food is horrible. My mom had lasagna and there was a piece of plastic wrap inside her food. She could've choked. They take you out of your room and place you in various hallways in a wheelchair because they don't want anybody falling out of bed. As they have no railings on the bed. Patients wander in middle of night and go in other people's rooms because they Re lost. Never send loved ones there. read more

DIRTY, UNSANITARY, DEHUMANIZING, UNCARING This nursing home is drastically understaffed. I have waited as long as 4 1/2 hours trying to get an aide to bring me a bedpan and then three hours to get somebody to take me off it and help clean me up. This is typical but there is a lot worse here. With very few exceptions (2/15) the aides hide and ignore the patients in need. Most of them cannot speak or understand the English language. The food is unpalatable And it is necessary to have your meals delivered from local restaurants. Don't let your loved ones stay here; they will suffer. On the good side, the Director of admissions is very caring and knowledgeable but she is limited in what she can do. read more

I visited my friend at Menorah House in Boca and wondered if the Jewish Federation was aware of this facility. I witnessed roaches, the poor quality of the food, residents shouting for help, the majority of the staff have an attitude, apathetic and non-responsive to residents needs. Staff constantly speaking in a foreign language, some cannot communicate in English. The so called Garden is actually an un-kept yard of overgrown bushes, trees debris and rubble. The outside sitting area tables, chairs etc. are filthy dirty unsuitable for anyone let alone for elderly residents. They have on display a calendar of daily activities and events that is totally fictional. This entire facility needs a complete overhaul beginning with the staff down to the maintenance personnel. read more

Do not leave your parent or loved one here! If I could give this place negative stars, I would! The day I flew in I went straight to the facility, once I was registered etc I was told the room number and it's down that hall! I went searching for his room, I was lost! There were 4 employees all at the computer with their heads down and on their personal phones. Didn't even lift their heads to see who I was and ask who I was looking for. I found my dad, he was in the wheelchair in the hall and freezing(uncovered) in shorts, and plopped over. HE HAS ALZHEIMER'S!! You could see he hasn't showered, he was wearing someone else's clothes. I started to ask questions, people either didn't know or there was a language barrier! I asked about his shower, and they said he showers everyday, but what they meant was with wet wipes! When I finally got someone to help me give him an actual shower, the CNA yelled at me and said let me do my job. That meant rubbing shampoo in my dads face without giving him a chance to do it himself, he started getting aggravated because she wouldn't let him breath! Started scrubbing his head back and forth that made my dad angry, so I told her to stop and she laughed! They didn't treat him like a human! Left him alone a lot knowing he had Alzheimer's, that he was fall risk and he needed assistance! They would leave his food in front of him and no food would be touched because he didn't know what to do with it, hence the Alzheimer's. When I went to the director he was surprised and said it wasn't in his file that he needed assistance with food, which was a lie because that is the first thing my brother told registration and the nurse multiple times. Everyday I went I would find a new surprise, dried feces on his legs (after they told me they bathed him), feces on the tissue box, cockroaches on the floor. Once, we walked in and he was laying on his bed on his back with his head hanging over the bed (we don't know how long he was laying like that) he didn't have the strength to get up! When we approached the nurse he had no clue. As you can see in the picture, the food tray in front without food being touched! Where was the assistance? He was always left alone! Breakfast would arrive at 11:30, lunch at 2:30 and dinner sometimes past 8pm, thank God he didn't have some condition that needed food with his medications. I basically stayed all day until we could get him out of there. Issue after issue here, one of the Physical Therapist pretty much told me not to leave my dad in this place! I'm not leaving any names here because I started a complaint with Medicare and they will have all the names of who treated my dad. There were times I would arrive and my dad was in the eating area with other patients but no employee watching them! He is a fall risk, hence why he fell from his wheelchair one day. I told the same nurse multiple times my dad was complaining of back pain and stomach pain, please tell the doctor if we can order X-rays! Next day I would remind him, and he said oh yeah, no X-rays ever ordered and no one told me my dad was having diarrhea! Well the day we went to transfer him out of the facility we arrived to my dad in bed shaking and not making any sense! His color was grey, he didn't seem right. My brother and I got him to sit up (he was stiff) and tried to feed him, but he started throwing up! I went to ask his nurse if he didn't notice something wrong with my dad this morning, he said no! He threw up his medication, the nurse said that's not possible because I gave him his medication early! Like really! It was 9:30am how much earlier did you give him his meds! I said something is wrong, he told me he needed to finish giving the medication to all the other patients first! I went and got the charge nurse. He told the nurse to go in there, checked his pressure, sugar and said looks fine. But my dad clearly didn't look fine, shaking, feverish, and his stomach was so distended (and he could barely speak). The doctors came in and right away said something is wrong call the ambulance. My dad died a week later from a bowel obstruction! Yeah that pain he was complaining about and the diarrhea (which no one told us about), vomiting towards the end and fever. This place needs to be reviewed or investigated because this isn't the way. I don't understand the thought process of how they treat these patients or how they didn't have any compassion, except one or two nurses on the weekend shift! I have tried so many times to not think how my dad was treated once I left the facility! Rest in peace dad, I'm sorry that this was the last place you had to be in before your death. Oh, and the hospital he was in before he was admitted to this rehab told us it was a 5 star facility! Well that was a joke! There is so much more but it makes me so sad and angry to think about this time. It doesn't stop here, I have contacted the department of elder affairs! read more

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My family member has waited HOURS for an aide on multiple occasions. The aides are horrible and do not care about their patients. The secretary doesn't answer when you call and on the rare occasion that she does, she immediately puts you on hold and transfers you without saying something. Nobody ever picks up the nursing station phone line. Ever. Horrible experience. They are only getting two stars because the nurses are actually nice and caring. read more

Think twice before you choose this facility. 0 rating for care 0 rating for staff 0 rating for amenities 0 rating for food 0 rating for Mgmt The only great 5 rating is the location. read more

Menorah house is going through renovations so it is not a good place to rehabilitate due to disorganization and an uncomfortable environment . It's old so it needs the upgrades. That's why I give this place a one star . So important to be in a nice environment. Many of the staff were wonderful including the nurses and PT and OT read more

Was told this place had a complete overhaul since the last time my Mother was here for rehab. She is here again. The picture speak for themselves. Trash not dumped. That's a dirty diaper because patients are told to use the diaper and someone will come around and change them. Guess no one wants to help seniors go to restroom. Let's treat them like toddlers instead. read more

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Horrible. you'd do better bringing your loved one home. They neglected my dad upon admission and his nurse informed me his meds wouldn't get there till the next day....hopefully. Most likely. The head nurse informed me she was wrong. That they had meds. I called 911. Dad's blood pressure was low, and the nurse wasn't going to do anythin. The girl in all pink. She just didn't care. I pulled Dad out of there after 4-6 hours. He needed meds desperately. Please look elsewhere. This place is deplorable. I can understand not addressing my Dad a couple hours because another patient coded and paperwork needed to be done. But after four hours, it's never acceptable. read more

They killed my mother, she was sick but alert and well with a compressed fracture in her spine. after one day at this shit hole she got sepsis and died. Noone attended to her. The just all stood around. This was her worst nightmare. read more

extremely displeased with Service receive for my mothers care. Left unattended, quite often never received any callbacks when we called to have questions answered on my mothers care would not recommend this place to anyone, for he didn't care for the elderly. read more

Please do yourself a favor and READ THE REVIEWS. No one here is lying! This place is the worse. Just literally employees standing around and gossiping but not helping the patients or the visitors. No one knows anything. The place is disgusting and communication is non existent. My loved one went there for a week and not one person called me to follow up. I had to call a million times to be transferred around and even left messages for no one to actually return the call. You know what's worse then death? This establishment! You've been warned! read more

Very dirty conditions. Broken wheelchair parts in bathroom, mud on floor , no where to place bathroom toiletries. Medication error made, luckily caught by family after 2 days. After error, we were very involved with every medication given. TV in room broken never fixed during my family member stay. This is not a rehabilitation. It is a nursing home that has therapy services. Food is always served cold with soup still icy from being in freezer. Residents crying all night. Almost impossible to get nurse or doctor on phone for updates. Family member that has never worn a diaper told to wear one. He didn't need a diaper he needed assistance to get to bathroom. If you are only allowed to walk once a day with a therapist not sure how you will get stronger. Very disappointed that our seniors are treated this poorly. read more

this place is the worst. the staff is absolutely RUDE, and barely speak english.I was there for theraphy for a full hip replacement. I was there for 3 wks. and could not wait to get out. I kid you not it was horrible and if you ask any of the staff any questions they do not answer you and go the other way. A very few were helpful but very few. i could not believe it the managers were horrible, with at times patients screaming all night long. and it was hard signing to get out. Food always cold and late. Trust me YOU DO NOT WANT TO GO THERE. BUT A VERY SMALL PERCENTAGE WERE HELPFUL AND KIND,very few read more

This place is a nightmare. Range the bell for nurse and no one came. Luckily I was able to get out of bed by myself. Complained to head nurse and she asked the aide. Aide said she responded. Then they made me out to be a liar. I was supposed to get pain pills at 1 am - didn't get them until 5:30am. Head nurse said pharmacy hadn't delivered the pills. But pharmacy did try to deliver the pills. Night watchman at door wasn't there to let pharmacy in. They never gave me a walker. Had to use a wheelchair in hallway as a walker. Everyone there covers up for each other - rather than fixing problems. The owners should be put in jail. The place was very dirty. read more

My brother-in-law was a resident. The staff was not truthful and the administration uncaring about him and his issues. All they cared about was money. The medical staff was incompetent and refused to recommend specialists because of the cost. When he was transferred to the hospital (3 times), the hospital told us the medical care at Menorah was woefully lacking. The only reason I rated this one star instead of zero is because zero wasn't an option. Do not choose this facility as I am confident you will be extremely unhappy. read more

If you're looking to send your loved one to rehab to get "better" as in stronger and back to prior level of function, then DO NOT SEND THEM HERE. Menorah House made my dad weaker and not stronger. He was an independent walker and when he got Covid he was weak and reconditioned so we sent him there to get stronger and get PT so he could regain strength for walking. They barely walked him. He sat in a chair all day, and they even took his walker out of his room because they said he was a "fall risk," so he was unable to move around the rehab except in a wheelchair. Because my dad was unable to get around except in a wheelchair, he got WEAKER and MORE DECONDITIONED. It's criminal quite frankly. He was unable to get himself to the bathroom so he would soil himself which he never did before. On one occasion, they even forgot to put a pull-up on him so he soaked himself and all of his clothes. The management at Menorah House is terrible. There is NO COMMUNICATION down the pipeline and its hard to get answers as to WHO is in charge and was caring for my dad. On the day of his discharge, we had told Menorah House we were getting him at 7AM and for him to be ready. HE WAS NOT. He was still in bed and had slept in his clothes from the night before. Individually, the nurses and aides and PTs are very nice, but collectively it's run soooo poorly. I would not recommend this place to anyone. read more

This place should be called "THE MANURE HOUSE", instead of The Menorah House. Unfortunately, my sweet mother has Alzheimer's disease and is confined to a wheel chair or a bed. We found her with a black eye and bruises on her arms and legs as if she was mistreated. The food is terrible. 95% of the staff are indifferent to the patients' needs and stand around waiting for their shifts to end. On a daily basis, my sweet mother was left unwashed in her own urine and feces from the previous night until 10-11 the next day. This is totally inhumane. That's my mom! She's a wonderful woman! All of this happened while my father was at her side 7 days a week, for most of the day. He only left to go home to sleep, bring her food that was palatable, or attend religious services. On one occasion, I brought my mother to the reception area because she liked seeing people enter the building. I was abruptly told to sit in the TV area located in the back of the building. It literally felt like a jail to me. If this place were to be my destiny, I would rather kill myself than be subjected to this treatment for my final days. Do your loved one a favor and look elsewhere or have homecare with aids. This organization is all about money-grubbing. read more

I've never written a review on Yelp, but had to after my father spent a month at this dirty, dismal, unhealthy place. Thank goodness for a few of the staff there who were excellent and should really be noticed by management... our overall experience was a NIGHTMARE. There is no coordination, organization or communication. You have no idea how your loved one is doing...everyone passes the buck to someone else, and you feel like you are bothering the administration when you ask them questions. I felt like no one was in charge of my father's overall healthcare, no one seemed to care, and he got worse instead of better during his time there. I cannot stress enough how awful the administration/management/social services was - not helpful, passing the buck. The discharge was a joke. They gave me empty papers that weren't even filled out when I left. The place he was getting transferred to had to work so hard to get any information at all. If you are thinking of going here...really think about a different option. read more

My mother spent 2 years and eight months living at Menorah House. While nobody wants their loved ones living in a nursing home, the staff at Menorah House literally nursed my mom back to health and did an excellent job caring for her. The physical appearance of the place has improved under the direction of Seth Weisel, the head administrator. The nurses, aides and staff truly cared for my mom and went above and beyond in insuring her well being. Jeanie at the front desk, Michelle (day nurse), Diane (evening nurse) and Beth (nutritionist) were particularly kind to me and my family. The quality of life for people in need of full time skilled nursing is never great but Menorah House did a good job of caring for my family. read more