Had an emergency. Needed to buy a suit on our way to the airport. Stopped in, bought a suit, shirt, socks, had pants hemmed, and were out and on the road in 28 minutes!! How's that for AMAZING service! So grateful! Thanks so much! read more

My son recently got married and had the wedding party order their tuxes from men's warehouse. The Pottstown location was the worse. Werewolf guy at the front desk has no personality. He was rude and short to my other son who flew in from Spain for the event. The tuxedos for the entire wedding party of 7 had issues. Mine had one sleeve longer than the other, pants didn't fit properly, buttons fell off the jackets. At the tune of $252.00 per rental it's a disgrace that the men's warehouse customer survey I filled out after the event has not been addressed. I was looking forward to buying clothing at the store but that has changed. Very disappointing. I would give less than 1 star if possible. read more

One star because the store was open during designated hours. This was our second year using the Men's Wearhouse at Upland Square for prom. Last year we got the simple $99 tux., I was renting tuxes for two grandsons. This year I had one and had to get a blue tux. First I wasn't told there was a blue &99 tux. Second, we were the only customers in the store when my grandson was being fitted. I thought the girl was taking her time. However, on pickup day, many boys there all at the same time, they didn't take time to properly check sizing. It was more how does it feel. My husband told the girl the pants were too short, she stated "that's how they are wearing them now". My husband disagreed. Other parts of the tux did not fit so they had to return the next day for pickup. My husband thought he made himself heard about the length. Apparently not. When I saw my grandson in his tux I was so disappointed. These are supposed to be professionals. The cost of his rental was approximately $250 with a coupon including tax. When fitting these kids they need to take more time and make sure things fit properly. My grandson was not aware before he left for his big night how ill fitted his tux was. He is a big boy I did not want to make him self conscious. He had a beautiful girl on his arm and wanted his night to be perfect. When I returned the tux the next day, I returned it to the girl who told my husband " that's the way they are wearing them" well I let her know how unhappy I was and she knew she was the one that did the final fitting. I quoted her. I did get 20% returned to me, but come on get some trading and spend some time with your clients! I will not return to this store! read more

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Just subpar. Ordered two custom suits. Their tailor is not skilled. Rejected them for terrible craftsmanship. They had the suits for two weeks without calling me. Went to get them and one had the zipper completely ripped out. These were done? Are you kidding me? Kid salesman mumbled something like "we ordered you new pants". Really? You've had them two weeks and you never told me? Kid said something about "his tailor". It's been three months and the suits aren't done. Avoid this store like the plague. I apologize to Weitzenkorns for not getting my suits there as I always do. Never again!! Zero stars if I could. Staff are graduates from Walmart. read more

Recently I worked closely with Ashley the Formalwear Manager as well as Ryan the Store Manger. Both provided me exceptional service and skill in building my business casual and formalwear wardrobe. I'm a repeat customer for that reason. read more

Alex is the best sales associate I have ever interacted with. He was extremely pleasant to talk to, helpful with picking out colors and just made it an overall great experience!!! read more

Ordered a tux for my son's senior prom. My son changed his vest and bow tie color to match his girlfriend's dress better. When my son went to put on the tux he realized the vest was still the original color he ordered. We called and they said the change was made in the computer but couldn't really explain why we didn't get it. I told them I would run down and pick up the color he ordered. They put us on hold and came back saying they only had the bow tie in the color we ordered and they would give us a grey vest to match his tux. I didn't understand why they didn't have the colors we ordered when it was in their system, but the prom was in a few hours and there was nothing we could do. I drove to the store and picked up the bow tie that matched his girlfriend's dress and the grey vest that was the exact same color as his tux. By the time I got back he should of been leaving to go to his girlfriend's house for pictures. So he was already running late and when he went and put on the tux shirt he couldn't figure out why the cuff links wouldn't go on the sleeves. Well it was because the shirt they gave him wasn't a tux shirt and didn't have the correct holes for cuff links. My son was late getting to his girlfriend's house, which in turn made them late getting to their friend's house for pictures with their friends. It is not the way you want you child's senior prom to start off like. When we took the tux back they said they would only take off for the vest since it wasn't the color he ordered. That's all! So I guess it didn't matter the tux shirt wasn't a tux shirt, and making an extra trip to the store because of a mistake they made was fine, and since my son was late for the group pictures, I didn't get to take many pictures of my son with all his friends. Something he will never be able to do again since it was his senior prom. All in all it was not a great experience and I taking off for the vest rental was the least they should have done. Needless to say, I will be looking for a different location for my other son's tux rentals in the future. read more

Felt pressured into the most expensive garments rather than what I wanted. Also, was left to sit for an hour while my friend was fitted and other employees did "inventory". Look elsewhere for your formal attire. read more

They ordered the wrong tie and I felt that no matter what I said during the fitting, they disregarded it did not make us feel good about the choices. Piss poor customer service AND everything you want to add or substitute is an extra fee. They have a monopoly on the business and are taking advantage of people. Going to find a better place for my boys' weddings! read more

Customer service at its worst! Walked in store with 3 clerks working and couldn't get waited on to update my wardrobe! I have been here before and was treated better. It looks like a new change in staff without the proper training is now running the store. I wasn't dressed to the nines or in business casual but it was Sunday. If you miss your budget by $500 or so today or this week think about the customer you lost for life. The one clerk kept talking to a customer for 10 minutes after he checked out as I stood at counter trying to get help. he was more interested in talking his career after school then performing his job duties today! Hopefully his career choice is not customer service. There are plenty of retail stores looking for new customers and I will go to the establishment that chooses to give great personal service. Stay away from this store unless you have extra time your trying to waste. read more

I went to Mens Warehouse in Wyomissing, pa today. No customer service at all. The older gentle (dont know his name) was very rude. At one point he says too me "is the price too much for you" no its not too much but ... I need to like the shirt to pay $100 for it. I was made very uncomfortable as if i was too low class to be visiting this store. Will never visit this store or will ever spent my money here. No customer service. No manners. On thy way out i said thanks for your help to the gentleman who was helping me. Did not even even acknowledge me an kept on doing his work. Like i said no manners and horrible customer service. Will not recommend this store to anyone. read more

Don't even bother going here. My fiancé and I went today to choose his suit and the groomsmen suits. Two of the groomsmen are out of town so we thought this was a good option since there are so many locations of Men's Warehouse. We were so wrong! We are having an outdoor summer wedding so he wanted gray. They had ONE suit to rent in gray and ONE tux to rent, in light gray or dark gray. Prices were outrageous and customer service didn't have any idea what they were taking about. They kept trying to have us buy suits instead of rent since "it would only be a little more expensive and you get to keep it." They pushed even after we said that's not what we want. We left and went to a locally owned tux and suit rental store and they were AMAZING! We spent about 30% less and had tons of style options and our out-of-town folks are totally taken care of too! (Go to Saget's in Phoenixville instead). read more