Waaaaaay overpriced! I had 6 shirts and they charged $41.00!!! They insisted the shirts were silk, but they were not

If I could give zero stars I would. My husband brought my 4 year old son to get his suit tailored to fit him. We had to buy a large size to fit the length of his legs knowing the waist would need to be adjusted. The tailoring job was all wrong. It looks like my child had balloon pants on. I took them back to ask for it to be fixed and was verbally assaulted saying that I was in the wrong to buy a large size to have it tailored. The woman refused to listen when I said that we brought the suit to them who is supposed to be the expert to fit the tailoring and she told me I was wrong for buying wrong size and said she would not fix. Yelling all this at me in front of my 4 year old. Yelling. I'll never do business here again. Run. Far. Away. They do not know how to tailor. horrific customer service. read more

I have been a customer for 10 years but my volume has declined because I retired 2 years ago. I have used them for dry cleaning clothes, alterations and found them the friendliest, most professional , highest quality in 47 years in the pump and process business. (A lot of shirts, sports coats and pants). I recently took my favorite sweater ever, from the Irish Aran Islands. It needed a complete overhaul and came back with buttons replaced, everything "tightened up" and looking brand new. Snags removed, totally ready for winter comfort season. May God Bless Agnes, Helen, et al I highly recommend them. read more

Eagle Cleaners - Laundry Services Near Me - Chester Springs, Pennsylvania

Oh, disappointment. How to go from four stars to one star in a single transaction. And as is often said, if I could give them less than one star, I would. I dropped off three pairs of pants to be hemmed. Nothing fancy, no cuff, just a bit off the bottom. At their request, I was measured using one pair of pants. They pinned one leg of these pants and told me they would use that as the basis for hemming the others. I was disappointed to learn that my expected 2-3 day turnaround could not be met because of the holiday (Memorial Day) and would have to wait for about a week. I decided to let it go and would come back after the holiday. Came in on the day they were supposed to be done since I was leaving on a business trip. Pants were not done and I had to make other clothing choices for my business trip. Fast forward about three weeks after they were supposed to be done. My wife popped by to pick up a pair of her pants and I asked her to grab mine as well. Her pants were cleaned, but my pants could not be found, even though we had the ticket. Once the pants were found, it was discovered that they were not even started. Then a half-baked excuse was made that they were waiting for me to come in to be measured, which had happened when I dropped them off. I also checked and had no missed calls or messages from them asking me to return to their shop. Then when my wife pointed out one of the pant legs was pinned, she was told they had not put that pin there because it was not the type of pin they use. Well, I sure as heck did not pin my own pants. Essentially, an attempt was made to blame us for this lack of progress. This is absolutely unacceptable! I asked my wife to bring my pants home and would take them in the road with me to have done by a tailor elsewhere (which is exactly what I did and had them back to me within one day for a cheaper price than what I was going to be charged by Eagle Cleaners). Then, the clerk had the audacity to tell my wife she would not charge us for the pants. What?! They did absolutely nothing to the pants other than pin one leg, and then tried to blame us for anything they could when they didn't finish the job within a ridiculously large span of time. How could anyone think they could attempt to charge anyone for that hassle?! This made my blood boil and I will never frequent an establishment where they try to blame an innocent customer for their ineptitude. I am deeply insulted. I was a loyal customer and am now lost to them forever. read more

I continue to be amazed when reading reviews that express such intensity of anger, annoyance, disappointment and disgust. YELP has that reputation as a negative site. I am surprised at the negative reviews about this dry cleaner. This is inconsistent with every experience I have had or witnessed at Eagle Dry Cleaners since the morning they opened and I greeted the employee. This business has provided personalized attention to my clothing, my requests and my timeline. And I am known by my name, and phone number. My mother in law doesn't even know my phone number. Keep in mind- circumstances alter cases. And sometimes a situation is the way you look at it, not the way it is. If you have a problem, try to find solutions-NOT blame. I am certain the owners would take responsibility for any actual error. read more

Horrible customer service. The female owner has anger issues. Gave them a second shot in case she was having a bad day and she was NASTY! This was the closest to my home but now I will drive down the road so I am not verbally abused. read more

I would recommend never taking your clothes here. The customer service is the worst that I have ever experienced in 27 years. I was harassed and treated with less respect than I ever could have imagined. Regardless of the circumstances, a customer should never have to go through what I went through. I was verbally abused and screamed at for an extended period of time by the owner- and this is the fourth time that someone from my family has been treated this way at Eagle Cleaners. I will certainly not let anyone from my family make the mistake of taking dry cleaning here again. I would rather drive an hour to another cleaner than step foot in this store again. Please beware!! read more

I am a FREQUENT customer of Agnes and her husband at Eagle Cleaner. They provide simply wonderful customer service in addition to fair prices and top quality work. First, they get to know you and your family -- and your family's favorite candy (which they give you to take home to them!). Second, they are accommodating with special requests like fixing a zipper/sewing a hole/rush cleaning, etc. Finally, they are so honest -- for example, last time I picked up my clothes, there was a Baggie with about $5 in it that my husband had left in his suit pocket. Bottom line -- you can tell they take great pride in their business and providing a great service to others in the community. A wonderful family business! read more

I have been going to Eagle Cleaners for about 2 years now and have always been greeted cheerfully and received quick and accurate service. The women at the shop know me by name and often offer a discount for being a continuous customer. read more

This is by far the best dry cleaner I have used and would recommend them to anyone. They are always on time, do fantastic work, and always super friendly. They know everyone in my family by name. read more

Best cleaners in Chester county. Quick reliable and consistent. Not sure what people are complaining about poor customer service. Agnes and her husband are terrific to deal with. My favorite and will keep coming back and recommending. read more

30 years' a customer and I have never had a bad experience. I don't think the bad reviews are real, they just don't make sense to me. Agnes is very sweet, professional, careful and excellent. I've been taking my Hermes scarves here for 30 years (since they were in Chester Springs) and they always come out perfectly cleaned and pressed. Eagle charges me the normal silk scarf fee (under $10.00), even though dry cleaners in the Main Line charge $40-$60 for an Hermes scarf. We've taken gowns, pants & suits here for alterations. Honestly, I wouldn't go anywhere else. read more

Really disappointed in the customer service. I dropped off two items, one which was a dress. The lady who assisted me made a comment about how wide the dress was. I've brought my clothes here a few times before, and have always been happy with them. However, I do not appreciate her comment on the size of the clothes that I left. After I pick up my order, I will not be returning again. read more

I would totally recommend this dry cleaning store. The owner is very nice and respectful. Their quality of work is amazing. Every time I come back to get my clothing it is on time and always cleaned beautifully. read more

Absolutely the WORST shirt laundry anywhere. The idiot woman that runs the place does not take accountablity for poor quality laundry of mens dress shirts. Half come back okay, the other half like they havent been pressed on the front. I've heard every excuse - my shirts are too big, bad fabric, shirt gets wrinkled when traveling (not from the cleaners to my house), shirt gets wrinkled when it gets put on, wrinkles go away when its put on, and so forth. Stay away until she learns appropriate customer service and can provide a satisfactory laundered and pressed shirt. read more