Stopped in today, there was a woman there. Tall woman short bobbed brown hair, of Spanish descent. (Not racist, I'm Portuguese, and there's lots of women there. I told her my size I needed and that I was all good. I got the shirt I wanted with the size I needed. And she stated that's wrong you're bigger than that. Need you mine I was in the day before and got sized. She proceeded to give me a shirt with a bigger neck, and longer sleeves. I put the shirt on it was down to my knees, I could have fit another arm in my sleeves. She goes oh you look great, I said are you blind. This is way too big, she smiled and then chuckled. I took shirt off and hung it right there. Walked out!! I'll never be back read more

My experience at this location was amazing, thanks to our salesman Jimmy. From the 1st time we walked into the store on Saturday, November 29th with my 17yr old son who wanted a suit for his senior picture day. Jimmy the salesman didn't stop until he got the job done. We arrived to the store late that evening, so we didn't have much time to look without rushing the process. We returned back to the store on Monday afternoon on December 1st . This time Jimmy completed the task of getting my son fitted. We had an unfortunate situation that occurred during the fitting, but Jimmy made me and my son feel safe and helped us in our time of need while being at the store. After all that happened on that day my son ended up with the fitted suit he wanted. I thank God for Jimmy, he's definitely a salesperson you want to help you when visiting this location. Very patient and kind hearted, and he knows what it takes to get the job done. Thank you again Jimmy, for doing a job well done. See you next time. Happy Holiday's read more

I was in on 5/26 to buy a sport coat or a new suit for an upcoming event. This is usually my last stop in my search due to the higher prices. In general I've always been able to find what I'm looking for or a good alternative. On most recent visit, the customer service was just not there. There is an older gentleman who has been there for years (he was always great) but he was assisting someone. The other consultants were really not interested. I pulled off the racks what I liked and tried on one or two things for proper fit. As far as other changes I've seen with my last visit, allthe consultants but the older gentleman were women. The female consultants didn't look professional. They were dressed as if they threw something on to go to the grocery store. The store used to have consultants that were well dressed and would help you as soon as you got into the store. Now it is pretty much help yourself read more

Jimmy helped me pick out my first suit I've ever bought. He personally picked everything from head to toe for my needs and budget. It was quick and painless. The suit fit great too. He even tied my tie for me so it is ready for my interview. 10/10 would go again. read more

We've been working with Jimmy for years. He's a great guy. Always nice, helpful and very knowledgeable about style and such. He's always quick to press pants when we need them in a hurry. I recommend seeking him out if you go here. read more

The 2 stars goes to the older gentleman that helped us. He deserves 5 stars but the rest of the workers seem miserable and make it difficult to get a simple reservation for measurements. Me and my brother came in and we got the same exact suits and we both signed up for the perfect fit club days before but only he got the $60 discount and I didn't and when I said something about it they told me it's because he signed up for it that day which wasn't the case then the lady says we'll I can fix it but has an attitude about it like she doesn't want to and then all of a sudden she can't do it and gives me a number for customer service and says deal with them. No wonder they already have a low rating this place is a joke. I should've went to CE Roth. This is the last time I'll ever use this location and I have like 5 weddings coming up in the next year read more

Been searching all over for a grey suit for an upcoming wedding. Looked online and found a few options at Men's Warehouse. As someone who is in sales it is hard to not see the train wreck coming, Went into the store explained what I wanted. Never asked what I had to spend or wanted to spend. Was measured and I shared what size I needed. Was then given the wrong suit coat after I shared what size I needed. Was only ever given one suit coat and pants to try on. Never talked about price, never given options. It fit well and looked good. They were about to get the tailor and I asked, "are the prices attached what I am working with. (With fitting w as going to be over $500) is there any wiggle room. Yes that was the price. Didn't sell me on value, didn't sell me on a credit card. Didn't try to work with me for any other options or again to understand my price. I replied "well I had a number in mind, but this is over that." Coat removed, and sales person walked away. That was it. I'll buy something if I can understand the value or even if someone wants to "sell" it to me, but there was no effort. read more

Excellent service and knowledgeable staff. I rented 3 tuxes for my wedding, 1 for me and 1 each for my 2 sons who were my best men from the Whitehall store. The night we picked them up, 1 tux was a perfect fit, 1 had buttons missing from the pants (literally buttons were ripped off....how did this pass QA and get shipped to the store?), and my shirt was so slim fitting that I couldn't button half of the buttons. Jimmy is the man! Within minutes, I had a perfect fitting shirt and my son had the correct pants with buttons (his pants just had to be hemmed which took them 5 minutes in house). I would highly recommend. Thank you again Jimmy. You made a very hectic few weeks just a little easier for us. Everyone at the wedding commented on how great the 3 of us looked in our tuxes! read more

In short; high prices, limited selection, and terrible customer service for suit rentals. I made an appointment for me and 4 groomsmen to show to get measured and possible rent suits. We showed up on time and stood in front of store floor. A man came up a few minutes later and was pleasant. He directed us to what appears to be a separate department for rentals. That gentleman was short and not enthusiastic - which isn't required but he almost seemed annoyed with our basic questions. We want a gray suit and there is only one option for that. I think we could work with the choice, but the price is seemingly terribly high - around two hundred dollars for a rental. We even asked if we could just buy that suit outright and he said "no." Guess they didn't want that sale that bad. The lackluster experience was only worsened when we moved to the computer to discuss other options and I struggled to hear him over a personal conversation a coworker was having behind the desk. We weren't ready to make a decision at this point considering the price (without shopping around), so I asked if we could at least be measured and come back and decide later. The employee said they would need a deposit of forty dollars to do so. Which was our cue to leave. Best of luck for whatever reason you are reading this review - for better luck, forgo this Men's Warehouse. read more

Spoke to a woman on the phone who said come right in for a fitting. Got there and was told there was no openings for 3 days. Had to drive all the way to Montgomeryville to get fitted and they didn't even ask for an appointment. read more

March 9th 2021 was the day I went there. I posted my review on other review platforms because i feel it should be heard. My 5 star review is SOLELY for the salesman that helped me buy my suit whose name was Benjamin. He was professional and very knowledgeable and made my buying experience pleasant. I would definitely go back for any future needs if i knew he'd be working there. Luckily he wasn't busy with another customer, but if he was and I ended up having to deal with either of the other two people working there im pretty sure this woulda been a 1 or 2 star review. The other two people in the store were an older blonde woman and and older man wearing glasses. They both had a very unfriendly demeanor and seemed miserable to be there. My advice to corporate would be to hire younger people like Benjamin and put him in charge of the store. It would give people coming in to shop a much better experience and positive vibe to the store. Get rid of and fire those two old people there that are miserable and don't want to be there. Even if they got reprimanded or spoken to by corporate and pretended to not be miserable, people would still pick up on their disposition and personality just by facial expressions, not smiling, etc. read more

I spent almost 900 bucks on a designer suit for a wedding and a sport coat. Suit seemed cheaply made in India and had an over one inch hole at the seam in the leg of the pants that I didn't notice until too late. Salesman was nice but I felt he up sold me but that is how this business works I guess. I had a few minor alterations (can't believe they didn't notice the rip in the seam) and when I went to pick it up it took like 10 to 15 minutes for someone to come to the counter to help me. A woman did come sooner but was clocking out and completely ignored me. Over all won't go back at that price should have had better service and quality. read more

Horrible customer service. No one answers the phone there. And when my husband went to pick up his tux for a wedding, they shoved him in a small fitting room with our daughter so they both barely fit with the stroller (11 month old). When he came out to get some things adjusted,everyone disappearEd. Rude staff, as if he was bothering them. Corporate needs to have better training and people that actually want to work. Will never go back to that location Nor will we suggest this location To others. read more

Tried this location again after a bad visit. Best to go during odd hours. Frank took care of me and got me sized, ordered, and out the door in 15 minutes. Good experience read more

Don't go here,I rented a suite and they measured me and still the pants were way to long and it wasn't even the same shirt I payed for.plus no Sox but that's fine I had Sox but they charge you for em.....waste of money!!! My suit I tried on was Calvin Kline,,,,the suit I picked up n took home for my wedding was a designer I never heard of...should of went to top hat.... read more

Noah, @ Whitehall Mall Was just great and did a fine job of getting me everything I needed from head to toe. and all in under one hour, It takes A young Man to make an old Man look great and that's what NOAH did for me . Going to my Granddaughter's wedding this Saturday (looking Great) Thanks Very Much. Hugh Green read more

Sadly, this is the first negative review on Yelp I've had to post. Usually I won't post a review for one bad experience (everyone has a bad day, right?) but this is the third time we've experienced terrible service at this store. And just to be clear, this review is for the Men's Wearhouse in the Whitehall Mall. My fiance is a tall guy and always has trouble shopping for clothes, so we started coming here in the last year for his clothes. About a month ago, we stopped in so he could pick out some shirts, and they had nothing available in his size but we were told all could be special ordered. Fine. The shirts were ordered, we paid in full, and off we went. After two weeks of hearing nothing from the store, he called them to check up on the status. He was told that he would have to call back when the person who placed the order was working. Fine....Called back when that employee was working, and he was told that "there's a chance that the company might not be making those shirts in the sizes he needed". Strange - who would place a special order before you know the product is even available? But fine. He told us he would call us back when he found out. After another week of hearing nothing, we just stopped up at the store. An employee told us he needed the person's name who placed the order in order to look anything up. Seriously? My fiance showed his receipt, gave his name and phone number and credit card, and asked if he could use any of that information to look up the order, but to no avail. Apparently only the employee who took the special order can be the one to look it up. Fine. At this point he was so frustrated that he just asked to cancel the whole thing and get a refund. The employee that was helping us had to call the manager over to process the refund - and, I kid you not, when he was called he ACTUALLY huffed and stomped over. Elaborately. The manager asked us who had placed the special order and we told him what we believed his name was, and he said there was nobody there by that name. We told him he had a goatee - again, we were told there was nobody that worked there with a goatee. FINE. We got the refund and left. A few weeks later, my fiance had to get a pair of pants hemmed from a suit he had purchased there, and we only went up there because of the free alterations they offer on their merchandise. We walked in, and all of the employees were sitting in the back of the room around the rental desk. So we walked back there, and the only person that even ACKNOWLEDGED us was a lovely girl with a pretty accent. There were 3 or 4 male employees just sitting around the desk, shooting the breeze. The girl took care of the alterations with another gentleman, who then told us that we would be charged for the alterations because the pants weren't from there store. Yes, they are. And it wasn't her fault, it was the tailor that was telling her that. So my fiance, extremely frustrating at this point, said she could look it up in his account. And, in good customer service fashion, she said "No need, I believe you" and that was that. Meanwhile, all the guys sitting around the desk were complaining about hangovers, speeding tickets, and the work schedule. And at no point did any of them ever acknowledge us - and we were the only customers in the entire store. ONLY. And the employee who had placed the special order was definitely there - and definitely still sporting an obvious goatee. So overall, we are really disappointed with the service we received at the Whitehall Mall MW. That being said - I've had very pleasant experiences at the Men's Wearhouse tux rental store which is inside the Lehigh Valley Mall - and that is absolutely where we will be getting our bridal party apparel, if we even decide to work with MW again. And the woman who was helping us today was very helpful - really wish I had gotten her name. read more

Very pleased with the service. Attentive and answered all of my questions. They layed out an assortment of colors and styles to match a suit I purchased from another store. And as a plus, I was emailed a $25 off coupon for my next purchase! I will definitely be returning soon. read more

My husband went to pick up the suite for our Son's wedding. First they could not find his order.... and the other groomsman tux was at the wrong store. Amy the manager ws very short and obvioulsy was not concerned. Someone finally found his tux and the shirt was not right. The sleeves were 2 inches short. And they could not get the shirt in UNTIL SATURDAY! Amy said it's beyhond her control we should call the corprate office if we are not happy. Then the other groomsman needed to drive to the other location of where his tux was....they were supposed to be together and we verified that several times! The next tux shirt was not right and the shoes were too tight. My nephew was told to "wear them that way" They are very unproffesional and once you pay...good luck getting what you need. I would not advise anyone to use this company! Amy was so unwilling to help, I was astonished! read more

i went in to learn about what was available for two young men I wanted suits for. Bill waited on us and was very patient and professional. The boys tried on many suits. I purchased them and had them tailored there. They are perfect fits. The suits were a bit expensive, but the quality is excellent. The exceptional customer care and service are part of the experience that make the prices acceptable. read more

I created this yelp account just to write this review about how horribly terrible the service of this place is. Particularly one employee there that uses the sales person code on the receipts RFA. This employee is a complete pompous asshole who thinks he owns the corporation and seems to forget the fact he is a retail salesman. I mean this guys attitude is terrible he acted like he didn't want to help me and was completely dismissive when asked a question about alterations. Not only that but when he measured my sleeves he did it wrong ( I'm not a tailor and even I know you have to measure from the thumb) and I specifically told him this . ....I didn't even want to give them one star for this review. In My first experience with this place I purchased a 250$ sports coat that needed the sleeves altered. When I got it back one sleeve was longer than the other and the sleeves were still too long. Ok fine one time mistake I can understand right ? So the second time I brought a suit in to get suspender buttons on my pants... and I wanted cuffs on the pants and my sleeves shortened . I was charged 62$ and was told I had to wait two weeks for the alteration. I called in and asked if it could be done sooner and a female employee who was very pleasant told me to come in at the end of the week. When I came to pick up the suit I didn't have time to try it on or check if the alterations were done I gave them the benefit of the doubt.... So This time the sleeves were done wrong AGAIN!!!! And the suspender buttons weren't put on the only thing done was the cuffs. So I was charged 62$ for cuffs. Now the first time I ran into this guy I tried to give him the benefit of the doubt and thought maybe he had a bad day I was wrong.....everytime I returned his attitude was the same and his customer service was terrible . If you want to shop for suits or dress clothes avoid this place at all costs or at least avoid this asshole. Trust me you will know who he is once you meet him. If you ever see a good review about this place it has to be one of their employees writing a good review to save their ass. This place is terrible. read more