Extremely unprofessional, I wont say names here, but this is by far the worst practice I have EVER been to in my 30 years of mental health treatment. They argue with patients instead of listen or inform, they throw blame instead of take responsibility, They took ALL meds away, AT ONCE, from a lack of listening to the actual real life situation at hand - like others have said in other reviews. Then they fully and openly blame the patient, and are so unprofessional they don't seem to grasp that patients struggle with things, you know, like EVERY OTHER DOCTOR seems takes into account. My case manager, therapist, and others are all on my side with this, they all saw what happened. I'm not just making shit up. Example: "Oh you have a hard time with taking medicine regularly? Oh great, here's on that WILL really mess you up bad you if you don't take it regularly. Feel better now? I could've given you a higher dose of what helps that you're already taking, but I just kinda don't care about what happens to you." I am a people pleaser, and fawning is my thing. If you think i'm wrong, and im not, i will walk away with my head down and not argue. I argued for the first time with a medical (lets call them "professional" with quotes because theyre not qualified to care for humans with hurt minds) in 30 years, and actually had to fight to get health care from them. I've been on a wait list to switch ASAP. This was full on miserable. Through, and through. read more

If you really need help, these people will turn you away so quick. If you really need medication, they will cut you off from everything. If you're in the middle of a ketamine treatment, they don't f****** care If you really want help, do not go to this place. Unless if you want to end up 10 times as bad as what you were before, they don't care. All these people want is money, money, money, money, money, money, money, money, money, money, money and they don't care who they hurt in the process to get it. Not to mention I just found out that they're billing my insurance fraudulently saying that I'm being seen in a session when in actuality all that is being done as they are injecting me with ketamine. No therapy at all. read more

My first and only impression is that they are terribly unprofessional, unorganized, and rude. When I arrived, they told me I was an hour early and the doctor was probably at lunch. Then they looked at my information/appointment sheet and asked me to wait in one of the waiting rooms, and without further explanation, said it would be just a few minutes. It turned out that she was a half-hour late, getting me in. Then the "psychiatrist" turned out to be a nurse practitioner. Then she wanted to schedule counseling and didn't provide a name of the counselor. So a dice roll who I'd even get. Avoid this place if you can. read more

Warning: Do Not Go Here! I gave a higher recommendation when I first came here. My doctor cared and helped me work with my panic disorder. Then she left and a new doc took her place. This woman was evil. She didn't listen to me when I told her I was dealing with a horrific family tragedy and that my meds were stable. She said they were going to wean me off my benzos. I totally crashed into crises mode. The most awful part is both she and her student started literally pushing Ketamine on me. Even after I said no. They pressured me so much (during a crisis) they had me schedule an appt with the Ketamine appt. which I cancelled. Please be Very Careful with this place. It's not about patient care anymore it's about profits. It makes me sad because this was a crisis center that was helping lots of people. And now they don't care. read more

Unprofessional communication you can only text, no one live to speak to. As a mental health patient, I am trying to get in to make an appointment and the process itself is difficult, no live support only texting with a professional staff? Please be cautious using them , imagine yourself in a crisis moment and you have to leave a text? Weekends there is no support? 9-5pm at that, how about mentally strong structure your business to cater to the patient. You were quick to tell me to pay $200 in cash and not even ask what I had going on. Again didn't even care to ask what was wrong , did not verify the insurance properly and without knowing what I was dealing with asked for money. Treat people with respect especially asking for $200 a pop read more

The worst, absolutely useless. Intake took over an hour and the doctor was useless. Just kept wanting me to enter therapy at a cost. I went for medication management and found no help at all. Do yourself a favor, find another mental health facility. read more

For starters, this business is lucky it's getting one star due to the fact that it's not OK for me to go through a midlife crisis and experience traumatic trauma flashbacks that caused me to run out of my pills, and they were threatening not to fill my prescriptions anymore and still have failed to do so I don't want to have to switch facilities but I feel as if I am on my own here and the person in charge was very rude, threatening not to fill my prescriptions anymore so I feel like they don't really care. I don't want to have to not come back But I might not be returning will change review if I receive my pills in the mail like they said they were going to do they originally told me I was going to get weekly pill packs and it was going to be covered by Medicaid now all the sudden it's not being covered and this month and last month are very hard month for me The other night I thought I was going to have to admit myself and had a breakdown. I hope mentally strong is happy with themselves. read more

Very quick responsive over texts which I love! Taylor H was a great help today getting my prescription sent over to my pharmacy. Timely and efficiently. Thankyou! read more

I have had so many things happen in my life and it was suggested that I try Mentally Strong. I would recommend that if you are having problems with day to day struggles try Mentally Strong. They are helping me be the best I can be. read more

On one hand I have been referred to mentally strong because they supposedly had family and counseling therapy sessions available. This isn't the case, they only offer personal. They also claim to be able to get us the medications that we need so that they can convert us to our antidepressants and antipsychotics. Considering antidepressants have caused me more problems than they should have ever caused to begin with, the last thing I need to do is take another antidepressant. If you give me another antidepressant I will take the entire bottle in one sitting with a bottle of vodka and entire bottle of aspirin an entire bottle of whatever else I can buy off the Walgreens shelves. I am tired of being knowing what my problems are and then having the mental health institutions of America tell me what they think my problems are and try to curb me into their FDA-approved Wonder brain pills. Considering the fact antidepressants make me depressed and suicidal, maybe antidepressants aren't for me? Oh but everybody else on the planet is a drug seeker therefore I must be too. And then when I call them to tell them to remove my information from their systems because their system is not going to work for me they have the audacity to call me back and reprimand me for leaving an inappropriate message. They've also called the suicide cops on me twice since my last appointment with them. I'm not allowed to feel angry or betrayed though. I'm supposed to just let them do whatever they want to do and treat me however they want to treat me because I'm just like everybody else. Y'all WASTED 4.5 HOURS of my time and caused me to miss work because of the crap . People wellness isn't a game for you mental health freaks to keep playing with! read more

This place started out great for me. I had a great therapist and a wonderful NP that truly wanted to help me and get me stable with my sleep. Then January of this year rolls around and the pharmacy that they do business with starts freaking out by the combination of medications I'm on, even though I had zero negative reactions to these and had helped me tremendously. I have really bad insomnia from extreme trauma as a kid and teenager so it takes a certain cocktail to knock me out. So we decide to start filling my scripts elsewhere. Things were ok for a bit but the thing about this place is that they don't give you refills so you have to go back every two weeks to get your meds, which is absolutely insane, I've never heard of a medical facility doing this before. They make you pay a copay every time too, won't allow to be billed, which is also crazy expensive! More than half the time I don't even get my meds on time and it's a fight to get my meds every single time as well. So what am I paying for?? Fast forward to several months later and unfortunately my NP had an awful tragedy happen to her and her family and left. I knew right then and there it was over me there. She was the only one that advocated and understood what I really needed. The NP I have now of course wants to take me off all of my sleep medications and give me a sleep study because I'm sure that's really going to help things and like I have time for all of this. They also tried to take me off of my adderall which I've been on since I was a teenager and have terrible ADHD and the psychiatrist I saw before these people actually had a PhD and was an MD, told me I would have to stay on something like this realistically for the rest of my life. He also diagnosed me with extreme insomnia, severe clinical depression, anxiety, and CPTSD. Nothing about down any rabbit holes of sleep studies and geewhiz ideas...I mean, I'm 40 pretty sure when I saw my last psychiatrist that I had seen from 14-30 years old knew me better than I knew myself at the time to be honest. So in conclusion I'm sure this place has done a lot of great things for a lot of people but I don't believe a bunch of students and inexperienced NP's should be running a place like this. Or it should be overseen at least by a couple of experienced MD's. It is a shame I have to leave this place because I love my therapist but the NP that took over is rude, condescending, dismissive, and disrespectful. I also know all of the staff there, ESPECIALLY the pharmacy gossips about all of their patients and makes fun of them. So enter at your own risk and good luck! read more