My experience with Meraki Massage was beyond disappointing. Spend your money somewhere else--Meraki Massage doesn't deserve it. We were visiting Lake Tahoe for the first time, excited to enjoy a relaxing massage. I booked and paid in advance through my debit card, only to realize just two hours later that the scheduled time wouldn't work for us. We would have to drive across Tahoe, making it impossible to keep the appointment.
When I called Meraki to cancel, they showed zero empathy and refused to honor a refund, despite the fact that I was within a 2hrs hours of booking and their policy supposedly allows cancellations up to 72 hours in advance. The owner's dismissive attitude and refusal to work with me felt like a clear sign that customer satisfaction is the last thing on their priority list. They were quick to take my money but wouldn't even consider a reasonable request for a refund.
If you're thinking of spending your money with Meraki, reconsider. This place operates with a blatant disregard for their own policies, and their lack of accountability and compassion toward customers is astonishing. They take money up front and refuse refunds, even if you cancel within hours of booking, which seems more like a cash-grab strategy than a customer-centered business.
On our last day in Tahoe, we found a Chinese spa offering an excellent massage for $70 an hour, with no deposit and no drama. Meraki could learn a lot from them about how to treat customers. This experience left a sour taste, and I wouldn't wish this kind of frustration on anyone. Save yourself the headache and avoid this place! read more