I feel terrible for the staff here. There are almost 200 residents and one nurse! I couldn't get…read morehelp for my family member and I understand why. How can a nurse help 200 patients at the same time? Seriously. They advertise having a 24/7 nurse available on their website. What they don't tell you is it's one nurse for 200 patients!!! I am considering pulling my family member out of the facility.

I am a professional care giver who has a client who is a resident in the memory care unit, he is…read morefairly new here and still adjusting to his new environment. Today, I shared with Alice, an employee here that my client used to scuba dive and she and another young lady Daphne surprised my client with and sensory station to simulate being under water. It moved my client to tears with joy and yes, moved me to tears as well. Talk about above and beyond! Kudos 5 stars to you both!

It's always a hard decision for both yourself and your family when you decide to look into senior…read moreretirement homes. Coming from a Chinese background, we had to ensure that my grandparents felt safe and comfortable, and could retain that familial bond that we constantly emphasize on. There were many factors to consider before we made our decisions: location, prices, and community. Luckily for us, Armstrong Place Associates was able to provide us a comfortable, safe living space for my grandparents. I must say that these facilities are... VERY nice! The building opened up earlier this year, and is now occupied with a diverse community of individuals from all different backgrounds. My family decided to hold a family reunion party in my grandparent's complex, and I am very impressed with what I saw. Any college student would die to live in a complex such as this. My grandparents live in a comfortable one bedroom apartment, along with a living room space, kitchen, bathroom, and ample closet space. The bedroom was able to fit two twin sized beds comfortably, and the living room was able to hold fifteen of us at once comfortably. There is always someone standing watch, so security is strong and safe. The rooms also face either into the courtyard or streets. I definitely recommend getting a room with a courtyard view, as ample sunlight is emitted. If I was still a university student, I would have loved to have lived here. Armstrong also includes all of its utilities within its monthly rent, so there is no need to fiddle over the bills (Rent ~$2000). There is also a very nice community inside- with programs and events happening each week for the residents to get to know each other. On the plus side, everything is up to the residents, so there is no pressure to attend these events. However, they provide a good opportunity for your loved ones to get to know other fellow San Francisco community members. I love my grandparents, and am happy that we were able to find such a place for them to live. It's close to many ethnic communities, and is conveniently located near the light rail and MUNI for easy access. If you are seriously considering retirement homes as an option, definitely look into Armstrong for openings, and see how government benefits can help with this process.

Very disappointed. It was clean (I'll give them that) but therapy was less frequent than promised…read moreand they frequently had both PT AND OT together doing 1 session rather than 2 separate sessions. Although they billed for 2 sessions. There were no clocks or calendars provided in rooms so it is very easy for patients to get confused. They only provided 1 dose of medication at discharge so we had to go through a lot of stress to get the dose for the next morning. The only medication my sister was taking was for seizures (very important) so we had to spend hours trying to get more meds (on a Friday night). To add insult to injury , my sister was discharged on Oct 3rd. We only received a phone call from Home Health on October 25th. Home health stated they received referral October 23rd. That's unacceptable!

my boyfriend has been to this facility twice now and they have helped him tremendously recover from…read morehis injuries and get back to health. The facility is clean. Everybody is friendly and kind. We recommend this rehab facility to anyone. Thank you to all the staff.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

I might recommend this place if you are not needing assisted living or in memory care. The memory…read morecare area is so poorly managed. It is so hit or miss depending on who the care providers are. Some are really amazing and have their hearts in the right place and do an amazing job of caretaking for a very vulnerable and challenging clientele. There are others who do the bare minimum and you can tell that they hate their job and are only there for the money. The manager Aaron is the worse. So unresponsive and does not manage the staff well. He's hardly ever on site so he doesn't see what is going on. Sometimes they are so understaffed, it's not only negligent, it's dangerous. I couldn't recommend the garden area (the memory care area) for anyone I cared for. Oh and it is soooo expensive for the really crappy food and super small rooms and problematic service. Don't be fooled by the great tour they give, you won't get all of the amenities that the regular residents have access to.

This facility has not closed and it is a lovely assisted living environment. They understand the…read moreneeds of our elderly friends and family members and work with them to help them fit in.

I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

I decided to check out Lucille's List because suddenly caring for someone in need can be so…read morestressful, time consuming and expensive. It was for our family. We experienced it out of state and I now have an appreciation for this life circumstance and I am grateful this resource is available here in the Bay Area. Lucille's List is needed everywhere. Lucille's List is truly an amazing resource to easily and quickly connect you with living/care solutions. Just by using in the website, I got an instant education and vocabulary to help find housing and the site usage is free. Whether you are looking for a place for yourself and your spouse as you plan for your own future, or whether you feel a sense of urgency and immediacy and stress looking for a place for an older loved one, or a loved one with care needs you can't provide on your own, check out Lucille's List. What a blessing it really is. Lucille's can connect you to the right place, based on your needs and wants. It was easy to navigate around the website and to find useful information about not only the process of locating housing and care, but also it provided easy access to the actual housing places themselves and their amenities and neighborhood and level of care provided and type of residents that live there, on and on. Do you need a place that allows pets? Smoking? Alzheimers/Dementia? Nonambulatory? Just check the box that applies. You plug in your monthly budget and what's important and a list of matches pop up. What it you don't really know what's important, or you don't know what the difference is between certain levels of care - because you've never done this before? There's a "Help Me Choose" field to click on where easy to understand, short bullet points about six different types of care/independence is provided. With that you can more usefully continue your search. You can search with interests and background of other residents in mind too. And with links to places to live you can easily see what amenities are available at the residence like facility transportation, on site hair salon, proximity to things in the neighborhood like restaurants, bus stops, movie theaters, library, hospital etc., then you can click back to Lucille's List and continue to search. Lucille's List is such a great resource.

From the owner: Lucille's List is a new website for finding senior housing. Lucille's List includes all…read moreIndependent/Assisted, 55+ Active Adult, Continuing Care Retirement Communities, Senior Mobile Home Parks, Skilled Nursing Facilities and Low-Income Communities for seniors looking for a new place to live in three of the most vibrant counties of the San Francisco Bay Area - San Mateo, San Francisco and Marin.

All the events are always entertaining. Love the live performances. You're doing a great job!read more

I love the staff at Pacifica Mission Villa. They are so kind and patient, and appear to be quite…read morededicated to their respective jobs. However: The ED when I signed up assured me that she could keep monthly rent including cost of care below $6000 for a couple years. Of course I couldn't get that in writing yet I was so proud of myself for juggling and liquidating assets to come up $72k/yr, but management changed even though I never received notice. Sadly, I have to place my mom elsewhere as the monthly rent, including cost of care, went from $5800 to $6125 in March to $7650 in April. That's $91+k per year. And I'm supposed to be able to come up with a 24% increase in a snap. And because I still have a small balance because I haven't found the extra $ yet, the company is charging me several $250 late fees each month ‍. I've paid the necessary late fees ($250) when I was truly late with rent. The company refused to restore use of the online rent payment company 'Rent Cafe' that had been available in the beginning of my mom's stay, but after about six months, I'm happy to share that they've finally started using it again. I just signed the newest lease of $6150 backdated to March 1, which I've paid but I haven't been able to cough up the extra $1500/month. Not sure how they can charge it because my latest less is for $6150. There's a new ED but she has yet to reach out to me except to send me a letter threatening my outstanding balance be sent to collections even though I'm making payments every single mont. Feels like bait and switch to me. The president of the family owned business(es)/ventures, Deepak Israni, has no health care credentials and is ''responsible for acquisitions, disposition, development, financing and asset management for all property types for Pacifica Companies." (bio on PacificaCompanie.com). There've been several judgements against the company in the last year, and Pacifica is declaring bankruptcy for one of their holdings. Guess this is why they're screwing us...I'm sure management salary has increased though. I am truly sad that I cant afford to keep my mom there as I love the staff. #corporategreed #noprofitforhealthcare #dementiasucks #singlepayernotmilitary

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

I can't say enough good things about Supple Senior Care. The entire team was professional,…read morecompassionate, and responsive from the very beginning. Armila and Bella treated my mom with dignity and respect, and it was obvious they cared. Their reliability gave us a tremendous peace of mind.

From the very first call, our experience with Supple Senior Care was exceptional. I initially…read moreexpected to leave a message on a Sunday, but Catrina, the owner, personally answered the phone--an early sign of the responsiveness and dedication of this team. Marie, the scheduler, followed up promptly and worked quickly to find the right caregiver for our 98-year-old mother. She made the process smooth and reassuring during a time when that meant a lot to us. And then there's Luzandra--truly wonderful. She was caring, attentive, and brought such warmth and joy into our mom's day. Our mother felt safe, comfortable, and genuinely enjoyed her time with her. In fact, she said, "she's a keeper." We are so grateful for the compassion and professionalism shown by everyone at Supple Senior Care. Highly recommend.