I recently popped by Coterie Cathedral Hill to visit a family friend, and I was impressed from the…read moremoment I walked through the door. Most importantly, my friend has never been happier.I left feeling grateful and completely at ease knowing my friend is in such a wonderful environment.

Be very aware ALL the extra fees for living at Coterie. They charge an extreme premium for services…read moresuch as medication management, extra care staff etc. and the extra services are not well managed.

the lady is super rude , threatened to call the cops on us for accidentally parking in their…read moreparking lot. We left and parked on the street and she continued to watch us , her rude behavior is not appropriate and should check her attitude when talking to another human being. power tripping like crazy smh‍

Lived at the Broadmoor for a few weeks when I just moved to SF. The staff and front desk are…read morewonderful and very warm. They have a great complementary breakfast and management is always around to help with anything you need. Highly recommend if you're looking for a place to stay around Japantown/Lower Pac heights

Although I don't personally know any of the residents here, I would like to share my experience…read morewith the staff while dealing with a highly stressful situation. My motorcycle broke down in front of San Francisco Towers. Due to the timing and the nature of the bike's issue, I was unable to move it or have it towed until the following morning. After spending about an hour trying to remedy the situation myself, I went into the main office to apologize for obstructing the sidewalk area and asked if they had any recommendations as the closest garage I could locate was far away. The receptionist (I can't remember her name, I think it was Irene) was incredibly kind and helpful. She referred me to the manager, Troy, who went above and beyond to help me get my bike somewhere safe until the following day. In the process of trying to repair the bike myself, I met several of the residents, some with a caretaker and others independently. Everyone who I came into contact with was empathetic, engaging and forgiving of the situation. They all seemed to be happy to be there and from what I could see from the main office area, the space looks beautiful. Everyone was genuine, kind, and took time out of their schedule to help me in a time of need. I can't thank them enough for their humanity and understanding. If I had a loved one who needed to live in an assisted living facility, I would certainly want them in the hands and company of people who are as endearing as the ones I met here. Thank you again!

The policies of the facility does not protect the resident, only the one Who's writing them the…read morecheck. I had a very close friend who broke her hip and was in their rehab section. my friend's daughter never liked me. everyone told me that her daughter wanted to put her in a nursing home for years, but my friend wanted to stay in her home. as I visited her, I noticed she was neglected. her refrigerator was empty, her dinning room table was filled with unopened mail. I started helping her by taking her grocery shopping, Dr appointments, lunch, beach and more. I guess her daughter didn't like it. do she told The Towers not to allow me to visit her and they did, even though she wanted me to. they made me feel like a criminal and security would not let me visit or park indefinitely. the resident had to talk to he director, he did an investigation that took a week and decided that I could visit on a restricted time and with staff present. the resident was not happy with that decision. the daughter had her take 3 different psychological exams to determine her incompetent and she passed them with flying colors. I had to get the ombudsman ofhice involved. They made sure that my friend got what she wanted and that was to not be isolated, and let her friends see her Including me.

I wanted to update my review I wrote back in May of 2024 to say that we are still so very pleased…read morewith the great care Providence Place is providing my mother. Providence is ideally suited for late-state dementia cases. Its caregivers are experienced, caring, and tuned in to the unique challenges that come with severe dementia. I especially like Providence Place's pricing model in that they don't gouge you with added costs for every little thing; their pricing is clear upfront. Fresh meals are provided daily, music and light exercise therapy are woven into the weekly routine, and opportunities given to residents to enjoy the fresh air outside. It's never easy seeing the irreversible march of this horrible disease on loved ones. But knowing my mom and the other residents at Providence are getting great care, is so comforting!

Providence Place is a loving place with excellent care…read more We are so glad we were able to move my husband to Providence Place! He has been there a year. Previously, he spent 2 years at Ivy Park at Cathedral Hill. They are very different. Providence Place is a small facility that focuses on excellent care, among other important things. Ivy Park, by contrast, is corporate, and spends money on marketing and open houses. Providence Place (PP) spends money on the residents -- on excellent and loving care, tasty food, and staff who are loyal and remain with PP for years. Staff turnover at PP is very low! At Ivy Park, however, staff turnover was frequent! We never knew who would be my husband's caregiver that day. Consistency of care is important in noticing subtle, but important, changes in residents. This can affect their condition. My husband's main caregivers at PP, Pia and Saul, are outstanding - loving, respectful, caring, patient, and kind. Catherine, the manager, is on top of everything, knows each resident and is very responsive. Often, she sends photos of my husband doing something that day. Twice a week a guitarist comes and plays live music, and an activity director comes 5 times a week to do activities with the residents, such as "bowling," balloon tossing, and coloring. In addition, the residents are bathed every day! This is amazing to me, especially because my husband is wheelchair-bound, but as Catherine says, "The residents feel better this way." It is true. Also, their teeth are brushed! This was not done at Ivy Park and there they were bathed only 2-3 times a week. My husband is a vegetarian and that is no problem at PP. The food is high-quality, tasty and varied. At Ivy Park, it was so difficult for him to receive adequate nutrition; the staff there took away the main course (non-veg) and gave him only the vegetables - no protein! My husband declined. He also became very dehydrated. At PP, however, he is stable and doing well. We are so glad that he is at PP where we feel like we don't have to oversee things. We trust the staff to do their jobs. It is a big relief!

Kokoro is a very unique Japanese style community located in the middle of Japantown in San…read moreFrancisco! The building is absolutely beautiful, and the staff are incredibly friendly.

Don't take your parent here. Price gouging and poor communications/operations. They send invoices…read morelate all the time and add in extra hidden charges. I ended up having to pay $3k additional one month. Very poorly run organization. They need an overhaul in the management. It's 2025 and we're in SF, and the place doesn't even allow wire payments to pay rent--you have to send in a check. They said they were implementing wiring payments two years ago and still haven't, which only shows their financial and operational mismanagement.

Dad had a stroke in April 2020 and needed a great deal of care when he left the hospital.  It was…read morehard finding an assisted living facility that would take new patients at that point in the COVID pandemic.  We are grateful to Victorian Manor for accepting mom and dad and nursing them back to health.  We dropped them off at the front door, facility sight unseen, and that was it.  The folks at Victorian Manor did everything they could to make the transition from independent to assisted living smooth for them.  Not an easy task during a pandemic and no visitors allowed. I finally got to visit a year later when the facility opened up to visitors again. Mom and dad's room was large with a nice view of San Francisco. The large windows enabled them to watch the birds, fireworks on the 4th of July, and the annual air show.  I was pleased at how welcoming and open everyone was.  They encouraged me to participate in all aspects of life there.  I had some tasty meals, got to participate in an exercise class and attended a birthday party for one of the residents.  The caregiver that ran the exercise class was super enthusiastic and worked hard to get all the residents involved.  She threw a ball to different residents and after a while even the ones that initially seemed detached and in their own world were clapping and laughing and having fun. She is one of a core team of people who have been at Victorian Manor for many years that keeps the place running and ensures residents are well taken care of.

The staff is very friendly. Management was incredibly helpful;however, after my father's death it…read morebecame increasingly hard to get communication for a return of money. The chaplain never saw my father awake and I found this distressing.

Sunset Gardens is a quiet environment for your love ones. They have a beautiful garden out back,…read morebut it's hard to enjoy it when it's foggy in the Sunset most of the time. The tenants eat and sleep and not much else, despite their online claim that they take the clients on trips to the park and beach, play games, and exercise with them. The care takers are very sweet, nice, and caring. Just remember that they are not nurses so they are not always aware of medical issues or if something needs immediate medical attention. They try their best to care for the tenants and that's all you can ask for at a board and care (custodial care). It is not an easy job and they're doing it for you. Do visit your love ones frequently and take them out for walks or get something to eat on Irving Street. They need the stimulation and to know they're not forgotten once they're admitted.

Sexual harassment and I was ignored by my supervisors when I complained clearly. Disorganized…read morekitchen, lack of discipline, and uneven workloads amongst employees. Servers are treated unfairly and supervisors act out passive aggressively. Leaving this job was the best decision I have ever made.

I wrote a review on 5/13/2014 stating that my mother had resided at Janet's from December 2011 till…read moreher passing December 2013. She had lived at a much larger assisted living facility for 4 years previously. The level of care and expertise at Janet's was far superior. I am very grateful for the care and comfort given to my mother by Janet and her staff. I rarely write reviews. I've been so impressed with Janet's Residential Facility that I've referred many families and even my physicians have her on file for referral. Two families I know personally have placed their parents with Janet and are very pleased with the care. Janet only cares for a handful of residents. She's a best kept secret. Only the very fortunate find her and place their loved ones. Thank you, Janet.

I have used Janet's Residential Care Facility twice now at different times to care for two women…read morewho were very special to me. I could not have been happier with the the care my friends received. Janet, the owner of this small well run facility, is an RN, and I don't believe there could be anyone anywhere who could have any more knowledge about caring for the elderly than Janet. She is an expert at her job. One of the most wonderful things about having someone you love with Janet is peace of mind. You can go to work, you can go on vacation, or, just have a normal relaxing day without having all that tension, and worry associated with caring for an elderly mother or father who might have mental,[alzheimer's or dementia], or physical needs [ambulatory or non ambulatory].I learned that Professionals most often can do a better job. Both of my special friends passed away peacefully while under Janet's care. One at 92, and the other at 95. And, I must say that in my own opinion, Jane took care of them as if they were her own mothers. So, I recommend Janet's Residential Care Facility For The Elderly Thank you Janet