I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

This facility has not closed and it is a lovely assisted living environment. They understand the…read moreneeds of our elderly friends and family members and work with them to help them fit in.

A nice assisted living facility with a great staff. They're constantly making sure that the place…read morelooks clean, very caring towards their clientele and ensuring that each person feels at ease. The great location, spacious parking area, and great views make it divine.

Great people and location for assisted living services. Not so big that it feels like a hospital,…read morenot too small that you feel the place is too confining for your loved one. The staff are friendly and helpful. They do their best to accommodate your requests and very approachable and easy to work with. Plus a great view of the city and more sunshine than you usually find in San Francisco. Our room was private with a private bath and nice big windows to let in lots of light. There's lot of street parking for visitors and a park across the street. The is neighborhood is residential so quiet and very safe. Close to Castro so you can use Bart and Muni and there's the 6 and 37 bus as well. Would recommend!

Excellent place for recovery. My mother stayed there after her hip replacement and had a wonderful…read morerecovery experience. This is her second time there--the first was 10 years ago. The Jewish Home still maintains very high standards for cleanliness and provides absolutely wonderful staff and physical therapy. If your loved one needs a place for recovery, and The Jewish Home is an option, I highly recommend it. This is the place!

Very disappointed. It was clean (I'll give them that) but therapy was less frequent than promised…read moreand they frequently had both PT AND OT together doing 1 session rather than 2 separate sessions. Although they billed for 2 sessions. There were no clocks or calendars provided in rooms so it is very easy for patients to get confused. They only provided 1 dose of medication at discharge so we had to go through a lot of stress to get the dose for the next morning. The only medication my sister was taking was for seizures (very important) so we had to spend hours trying to get more meds (on a Friday night). To add insult to injury , my sister was discharged on Oct 3rd. We only received a phone call from Home Health on October 25th. Home health stated they received referral October 23rd. That's unacceptable!

FIRST HAND ADVICE: Lawton is a terrible facility. When I was here for 3 months, a CNA physically…read moreabused me several times, I complained about her a few times, later she was removed from working with me. My clothes were stolen from the closet and they had to reimburse me. The food is terrible and often, patients don't eat it l, lots of wasted food. . They are very short staffed on the weekends and night shifts. Many times, I pushed the button at night time for a CNA Nurse Assistant or Nurse and had to wait up to 30-45 minutes. The Nurses that I had were very good, and only a few CNA's Overall I don't recommend Lawton Skilled Nursing and Rehabilitation. Many people avoid Lawton, because they hear of the bad service that's provided bI don't know how they received good ratings.

My sister is bieng transfer their today I believe and one thing I WILL NOT put up with is her bieng…read moretreated bad or ignored or stolen!! I'm the kinda person you don't want to piss off! But we will see what happens!! Hope this place is good and caring and if I have to I will put a camera for her protection!! Ty

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

Dad had a stroke in April 2020 and needed a great deal of care when he left the hospital.  It was…read morehard finding an assisted living facility that would take new patients at that point in the COVID pandemic.  We are grateful to Victorian Manor for accepting mom and dad and nursing them back to health.  We dropped them off at the front door, facility sight unseen, and that was it.  The folks at Victorian Manor did everything they could to make the transition from independent to assisted living smooth for them.  Not an easy task during a pandemic and no visitors allowed. I finally got to visit a year later when the facility opened up to visitors again. Mom and dad's room was large with a nice view of San Francisco. The large windows enabled them to watch the birds, fireworks on the 4th of July, and the annual air show.  I was pleased at how welcoming and open everyone was.  They encouraged me to participate in all aspects of life there.  I had some tasty meals, got to participate in an exercise class and attended a birthday party for one of the residents.  The caregiver that ran the exercise class was super enthusiastic and worked hard to get all the residents involved.  She threw a ball to different residents and after a while even the ones that initially seemed detached and in their own world were clapping and laughing and having fun. She is one of a core team of people who have been at Victorian Manor for many years that keeps the place running and ensures residents are well taken care of.

The staff is very friendly. Management was incredibly helpful;however, after my father's death it…read morebecame increasingly hard to get communication for a return of money. The chaplain never saw my father awake and I found this distressing.

It's always a hard decision for both yourself and your family when you decide to look into senior…read moreretirement homes. Coming from a Chinese background, we had to ensure that my grandparents felt safe and comfortable, and could retain that familial bond that we constantly emphasize on. There were many factors to consider before we made our decisions: location, prices, and community. Luckily for us, Armstrong Place Associates was able to provide us a comfortable, safe living space for my grandparents. I must say that these facilities are... VERY nice! The building opened up earlier this year, and is now occupied with a diverse community of individuals from all different backgrounds. My family decided to hold a family reunion party in my grandparent's complex, and I am very impressed with what I saw. Any college student would die to live in a complex such as this. My grandparents live in a comfortable one bedroom apartment, along with a living room space, kitchen, bathroom, and ample closet space. The bedroom was able to fit two twin sized beds comfortably, and the living room was able to hold fifteen of us at once comfortably. There is always someone standing watch, so security is strong and safe. The rooms also face either into the courtyard or streets. I definitely recommend getting a room with a courtyard view, as ample sunlight is emitted. If I was still a university student, I would have loved to have lived here. Armstrong also includes all of its utilities within its monthly rent, so there is no need to fiddle over the bills (Rent ~$2000). There is also a very nice community inside- with programs and events happening each week for the residents to get to know each other. On the plus side, everything is up to the residents, so there is no pressure to attend these events. However, they provide a good opportunity for your loved ones to get to know other fellow San Francisco community members. I love my grandparents, and am happy that we were able to find such a place for them to live. It's close to many ethnic communities, and is conveniently located near the light rail and MUNI for easy access. If you are seriously considering retirement homes as an option, definitely look into Armstrong for openings, and see how government benefits can help with this process.

The CNAs take a lot of time and care with the residents and go above and beyond to provide support…read morewhere needed. The facility is very clean and well kept. Employees seem happy and well taken care of too!

Love visiting this place. My stepdad has been there for over a year now. The care they give their…read morepatients is wonderful. He is very happy & content living there. His many friends/employees call him by name & even have nicknames for him. The staff is very attentive and takes care of his every need. There are in house pets which love to hang out in his room. I try to bring my puppy to visit but she has grown so much I think she frightens the staff, so we usually just bring his pup-Buddy.

I decided to check out Lucille's List because suddenly caring for someone in need can be so…read morestressful, time consuming and expensive. It was for our family. We experienced it out of state and I now have an appreciation for this life circumstance and I am grateful this resource is available here in the Bay Area. Lucille's List is needed everywhere. Lucille's List is truly an amazing resource to easily and quickly connect you with living/care solutions. Just by using in the website, I got an instant education and vocabulary to help find housing and the site usage is free. Whether you are looking for a place for yourself and your spouse as you plan for your own future, or whether you feel a sense of urgency and immediacy and stress looking for a place for an older loved one, or a loved one with care needs you can't provide on your own, check out Lucille's List. What a blessing it really is. Lucille's can connect you to the right place, based on your needs and wants. It was easy to navigate around the website and to find useful information about not only the process of locating housing and care, but also it provided easy access to the actual housing places themselves and their amenities and neighborhood and level of care provided and type of residents that live there, on and on. Do you need a place that allows pets? Smoking? Alzheimers/Dementia? Nonambulatory? Just check the box that applies. You plug in your monthly budget and what's important and a list of matches pop up. What it you don't really know what's important, or you don't know what the difference is between certain levels of care - because you've never done this before? There's a "Help Me Choose" field to click on where easy to understand, short bullet points about six different types of care/independence is provided. With that you can more usefully continue your search. You can search with interests and background of other residents in mind too. And with links to places to live you can easily see what amenities are available at the residence like facility transportation, on site hair salon, proximity to things in the neighborhood like restaurants, bus stops, movie theaters, library, hospital etc., then you can click back to Lucille's List and continue to search. Lucille's List is such a great resource.

From the owner: Lucille's List is a new website for finding senior housing. Lucille's List includes all…read moreIndependent/Assisted, 55+ Active Adult, Continuing Care Retirement Communities, Senior Mobile Home Parks, Skilled Nursing Facilities and Low-Income Communities for seniors looking for a new place to live in three of the most vibrant counties of the San Francisco Bay Area - San Mateo, San Francisco and Marin.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

Extremely expensive and looks like the seniors are being taken advantage of for AlmaVia's money…read more And there's a strong sense of discrimination too. Because white retired people own more money. Too bad when they have to experience this when they're almost passing away.