This facility has not closed and it is a lovely assisted living environment. They understand the…read moreneeds of our elderly friends and family members and work with them to help them fit in.

I am extremely concerned about the quality of care at Portola Gardens. A friend is a long term…read moreresident and has had caregivers disregard her clearly stated physical limitations which resulted in physical injury. The caregivers do not seem to have any supervision or accountability and routinely fail to follow basic safety protocols and routinely disrespect VULNERABLE residents. While a few staff seem compassionate and want to provide care, the overall atmosphere feels inconsistent and dismissive of legitimate concerns. Families should look very closely at how care plans are followed, how staff respond to resident limitations, and how complaints are actually handled. Proceed with caution at this facility.

Our experience at AlmaVia of San Francisco has been overwhelmingly positive. As care managers,…read morewe're often in and out of many senior living communities across the Bay Area, and AlmaVia consistently stands out for its mission-driven approach and genuine commitment to resident well-being. The building maintains solid staffing ratios, and it shows. Residents receive attentive, compassionate care, and the team always takes the time to greet you with warmth and professionalism. During my last visit there the Sales Counselor, Kara, took the time to step outside and talk with one of the residents about a problem he was having, and she showed such a lovely compassion and way of following up on the issue. There's a noticeable culture of kindness and respect here, not just toward visitors and families, but most importantly, toward the residents. It's clear that the staff are well-trained, engaged, and truly care about the people they support. In a region where finding quality care at an affordable rate can be a real challenge, AlmaVia offers a meaningful balance. It's a great option for families looking for person-centered memory care in a supportive, mission-aligned environment.

I might recommend this place if you are not needing assisted living or in memory care. The memory…read morecare area is so poorly managed. It is so hit or miss depending on who the care providers are. Some are really amazing and have their hearts in the right place and do an amazing job of caretaking for a very vulnerable and challenging clientele. There are others who do the bare minimum and you can tell that they hate their job and are only there for the money. The manager Aaron is the worse. So unresponsive and does not manage the staff well. He's hardly ever on site so he doesn't see what is going on. Sometimes they are so understaffed, it's not only negligent, it's dangerous. I couldn't recommend the garden area (the memory care area) for anyone I cared for. Oh and it is soooo expensive for the really crappy food and super small rooms and problematic service. Don't be fooled by the great tour they give, you won't get all of the amenities that the regular residents have access to.

I decided to check out Lucille's List because suddenly caring for someone in need can be so…read morestressful, time consuming and expensive. It was for our family. We experienced it out of state and I now have an appreciation for this life circumstance and I am grateful this resource is available here in the Bay Area. Lucille's List is needed everywhere. Lucille's List is truly an amazing resource to easily and quickly connect you with living/care solutions. Just by using in the website, I got an instant education and vocabulary to help find housing and the site usage is free. Whether you are looking for a place for yourself and your spouse as you plan for your own future, or whether you feel a sense of urgency and immediacy and stress looking for a place for an older loved one, or a loved one with care needs you can't provide on your own, check out Lucille's List. What a blessing it really is. Lucille's can connect you to the right place, based on your needs and wants. It was easy to navigate around the website and to find useful information about not only the process of locating housing and care, but also it provided easy access to the actual housing places themselves and their amenities and neighborhood and level of care provided and type of residents that live there, on and on. Do you need a place that allows pets? Smoking? Alzheimers/Dementia? Nonambulatory? Just check the box that applies. You plug in your monthly budget and what's important and a list of matches pop up. What it you don't really know what's important, or you don't know what the difference is between certain levels of care - because you've never done this before? There's a "Help Me Choose" field to click on where easy to understand, short bullet points about six different types of care/independence is provided. With that you can more usefully continue your search. You can search with interests and background of other residents in mind too. And with links to places to live you can easily see what amenities are available at the residence like facility transportation, on site hair salon, proximity to things in the neighborhood like restaurants, bus stops, movie theaters, library, hospital etc., then you can click back to Lucille's List and continue to search. Lucille's List is such a great resource.

From the owner: Lucille's List is a new website for finding senior housing. Lucille's List includes all…read moreIndependent/Assisted, 55+ Active Adult, Continuing Care Retirement Communities, Senior Mobile Home Parks, Skilled Nursing Facilities and Low-Income Communities for seniors looking for a new place to live in three of the most vibrant counties of the San Francisco Bay Area - San Mateo, San Francisco and Marin.

Cynthia was warm, dedicated and professional. She went above and beyond in caring for our loved one…read morein Hospice.

My uncle received beautiful care from Sophia. He felt calm and happy after the care, bathing and…read moreconversations they shared. I am grateful that he passed away knowing he received the care and respect he deserved.

All the events are always entertaining. Love the live performances. You're doing a great job!read more

I love the staff at Pacifica Mission Villa. They are so kind and patient, and appear to be quite…read morededicated to their respective jobs. However: The ED when I signed up assured me that she could keep monthly rent including cost of care below $6000 for a couple years. Of course I couldn't get that in writing yet I was so proud of myself for juggling and liquidating assets to come up $72k/yr, but management changed even though I never received notice. Sadly, I have to place my mom elsewhere as the monthly rent, including cost of care, went from $5800 to $6125 in March to $7650 in April. That's $91+k per year. And I'm supposed to be able to come up with a 24% increase in a snap. And because I still have a small balance because I haven't found the extra $ yet, the company is charging me several $250 late fees each month ‍. I've paid the necessary late fees ($250) when I was truly late with rent. The company refused to restore use of the online rent payment company 'Rent Cafe' that had been available in the beginning of my mom's stay, but after about six months, I'm happy to share that they've finally started using it again. I just signed the newest lease of $6150 backdated to March 1, which I've paid but I haven't been able to cough up the extra $1500/month. Not sure how they can charge it because my latest less is for $6150. There's a new ED but she has yet to reach out to me except to send me a letter threatening my outstanding balance be sent to collections even though I'm making payments every single mont. Feels like bait and switch to me. The president of the family owned business(es)/ventures, Deepak Israni, has no health care credentials and is ''responsible for acquisitions, disposition, development, financing and asset management for all property types for Pacifica Companies." (bio on PacificaCompanie.com). There've been several judgements against the company in the last year, and Pacifica is declaring bankruptcy for one of their holdings. Guess this is why they're screwing us...I'm sure management salary has increased though. I am truly sad that I cant afford to keep my mom there as I love the staff. #corporategreed #noprofitforhealthcare #dementiasucks #singlepayernotmilitary

Helping Hands has wonderful caregivers. the two that take care of my father in law are fantastic…read more Rino and Irine do light housework, exercise my father in law, cook all his meals and even bring treats and share food for him to eat.

From the owner: Step into a world of unparalleled care and heartfelt support at Helping Hands Senior Services, your…read morepremier caregiver/home care service provider. Here, we redefine caregiving with a blend of professionalism and genuine compassion that sets us apart. We have a dedicated and trained caregivers who go beyond tasks, caregiving, personal care, driving, cooking, light cleaning, creating memories of joy and companionship for your loved ones. At Helping Hands Senior Services, we don't just offer assistance; we build relationships rooted in trust and kindness. We have different packages, frequency sessions, and pricing for every need and budget whether it'll be companionship, enhanced care/personal care, mobility assistance, specialized care routines, incontinence care or with chronic conditions. Choose us, and let your loved ones thrive in an environment where every smile counts, and every need is met with care and heart. If you have any questions or interested in booking a free assessment with us, contact us.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

I am so grateful to Caity for supporting our family through the process of finding a good memory…read morecare placement. Caity and Sandra were so helpful- hearing out our concerns and priorities, and giving us guidance on how to think about potential options for my Dad. It has made such a big difference to have this advocacy throughout the whole process-- from visiting facilities, the decision making process, and move-in/transition. Thank you so much for doing this important work!

I have used this service off and on for two years. The painful: they are a bit pricey and have a…read more5hr minimum on service. The positive: their providers are knowledgeable & professional. They do the job being paid for and show up when they say they are coming. Marina (coordinator) and Alex (accounting) are a joy to work with.... they don't play games and are straight shooters. They answer the phone and attempt to provide the type of service requested. I am extremely grateful for the service they have coordinated and the training they provide their service providers. Warm appreciation, Sharine

We hired part time caregivers from Family Care SF to care for my 83 year old mother. The owners…read moreAlex and Marina are fantastic. Very friendly, customer focused and were to resolve any issues. The caregivers were a little hit and miss. Not that they were bad, some just didn't match well with my Mom. Whenever that happened a quick call to Marina fixed the situation. They were also able to direct bill our private long term care insurance which made the billing process easy for us.

I have used them several times…read more Wonderful care provider. Capable and kind staff. Very responsive to our needs. Ethical company! I highly recommend this company!

We hired always best care to help my mother in her final days. We started with one care giver for 4…read morehours, 2 times a week for about three months and by the end we had nearly around the clock care with 4 different nurses. Ramon was able to adjust schedules to accommodate our needs as soon as we realized we needed more care and we were pleased with the service the nurses provided.

A nice assisted living facility with a great staff. They're constantly making sure that the place…read morelooks clean, very caring towards their clientele and ensuring that each person feels at ease. The great location, spacious parking area, and great views make it divine.

Phoned Executive Director today after sending my client to tour the facility.( I was unavailable…read morewith a hospice client) David was aggressive and hostile when he found out I was a placement coordinator. He stated that he wasn't paying me a dime, only working with my client directly and hung up in my face when I asked to speak to his supervisor. I would never send a loved one to a facility where the Director treats anyone with anger and hostility. In my 13 years in this business, I've only ever been spoken to with respect and courtesy. In response to David's response: Interesting that none of what you posted David was said to me on our call. Angry, hostile and indignant behavior was all I received. On this forum you take the time to say this to the community. I've been in this field for over 13 years. If I'm with another dying client, most Director's will modify the protocol which doesn't affect anyone in the parties. indignant interaction with me is not explainable after the fact and my clients do not want this for conduct for their family.