So many mistakes were made. Matthew was helpful initially trying to find tires/spacers that would…read morefit. When test-fitting the rear tires, the tech used a front tire (instead of back tire - different size) and said I needed 1/4 spacers. So I ordered 1/4 inch spacers despite thinking I needed bigger ones. When they went to mount the wheels, they said - 'Oh no, you need 1 inch spacers - 'we fit the front wheel on the back instead of the front'. So I then ordered 1 inch spacers at my cost. When they finally fit the wheels, all was good (but it was not). When I got two people in the car or enough weight, the back tires would rub in the wheel wells. I thought it might be a suspension issue as the tires were fit properly. They weren't. I scheduled the car into a different garage to address the suspension issue. It was not a suspension issue - turns out, WheelXpert fitted BOTH spacers to the rear wheels which spaced the tires too far out which made the wheels rub the outside of the wheel wells. Not only did they get me to order the wrong spacers in the first place - they fitted BOTH spacers (1/4inch + 1inch) to the back wheels to create a rubbing issue on the back end!!!! WTF. I'm not a tire guy and even I am smart enough not to do this!! Will never go back......

Ordered in spacers for my car, they hadn't arrived when they said they were supposed to. Had a…read moredifferent pair in, they said, "theses will fit". Didn't fit the rims I wanted to put on. Waited for correct pair to come in...and still charged me to put the correct ones on,...their screw up...not happy, won't be recommending.

Good team of experienced professionals. Camera installation…read moreas per requested. Thanks guys You get what you pay for.

Re: Jeff Toffin Invoice # 140054 Hello Sam…read more I'm writing concerning the work completed on my vehicle. I have to admit that I was disappointed to find that nothing had been fixed, including the squealing from the idler bearing or the a/c compressor. The squeal was heard by your staff and the tech that worked on the vehicle. I fact the tech came to investigate it in the parking lot before I had left and after I had paid my bill. I was told that the a/c system had been over-charged. Are you able to tell me what the pressure was upon the initial testing? I also wonder why the refrigerant that came out of my system was not re-installed to the correct pressure. My a/c was blowing cold air and the refrigerant was fairly new. Can you tell me what the system was charged too? As far as the blower problem goes, I have noticed no change there either. The blower fan comes on and it appears there is a loose connection at the ECU on the a/c unit. I'm wondering how you might be able to help me out as I'm not all that pleased with where things are at. Jeff Re: Jeff Toffin Invoice # 140054 August 27, 2926 Hello Sam, I am writing to ask you to repair the hood damage on my 1962 Sub resto-mod caused by the new idler pulley dust cover flying into the hood after the three machine screws holding the cover to the idler pulley were incorrectly torqued by the service tech allowing it to fly off striking the underside of the hood and passenger-side inner fender-well. I recall hearing a very large bang roughly two days following the idler pulley replacement your shop performed. At the time of the unexpected and unusually loud bang I assumed I had driven over something fairly large. It wasn't until I was washing the vehicle for the first time since the loud bang that I noticed and photographed the hood and inner fender damage documenting the incident. It is easy to visualize the sharp edge of the dust cap as the cause of the dent, on what once was a very well maintained and nearly blemish free hood on my show car. I suspect you will not contest and have business insurance for unfortunate circumstances such as these. I would appreciate a written response to my request for full compensation for the costs associated with the damage and inconvenience of needing to have the repair in the first place. Respectfully, Jeff

Bought a new alternator from them and it was very bad quality (worse than the alternator I had)…read morereturned it after using it for 15 minutes but they said the warranty had expired. Pretty sure they just didn't want to give me my money back. Gave me a brand new alternator but I havea feeling it's shit as well. going to resell it. Garbage

So, normally I'm a huge fan of Auto Value because they are helpful and don't judge me since I'm not…read morevery auto savvy, but this particular location is NOT my favourite. I was sad when the 'check engine' light in my car went on, but a little happier when my boyfriend told me Auto Value had a device that will tell you what is wrong with it. I guess you just plug it in to your car somewhere and it gives you a code which tells you the reason the light is on. Well, I stopped by this Auto Value on my way to work the other to ask if they could help me out. Not only was I ignored at first, but I would swear that I was almost invisible to them. When I finally was welcomed to the counter I told them what I was there for. I was told that I would have to wait while the guy answered a couple of phone calls. He took someone off hold and started talking about something about his house. This means, he told me I would have to wait while he made a personal call. Not cool. Then, when he finally got off the phone he asked me if I knew where the plug-in was and seemed pissed when I didn't. He had to look it up. After finally finding the spot, he came out to my car with me and tried to plug it in. He tried only two or three times to get the device plugged in and then gave up, telling me it wouldn't work. Not only was he not helpful, but he was flat out rude to me! I realize that I was asking for something for free, but isn't that their job? Aren't they supposed to help people fix and upgrade their cars? I guess not at this location.

No refunds! shop anywere else! I bought seats, they would not fit in my rollcage. No one said…read moreanything about no refunds, store credit only. Now I have a $1000 worth of gift cards for a store I need nothing from. If I had known I would have bought 1 seat then another if they fit. They do not carry the brand that fits my vehicle. So I'm stuck with gift cards. Try Canadian Tire or Lordco. anywhere else, but Mopac or Perfomance World as they also call themselves.

Absolutelt ridiculous return policy. bought a pair of motor mounts that we IN STOCK! They didn't…read morefit so I brought them back three days later with original packaging and all I get is an in store credit! Can't even put into words how disappointed I am because I've used these guys a lot and will never go back

Scammers. They sell defective products and don't give any warranty at all…read more I bought a wheel hub assembly a month ago from them. Yesterday one of the wheel studs snapped which shouldn't happen because I always use a torque wrench for my tires, so I am sure it was a defective stud. When I went to ask for the warranty, they looked for any excuse and told me that studs are not covered under warranty? Really??? Any reputable parts store would just accepted the defective part and have it replaced with the manufacturer at no extra cost. They wouldn't even waste their time hustling with the customer. On top of that if they ever accept your claim, they will not refund you money. They will replace it with another defective, bad quality part and you will have the same problem again and again. They sell the cheapest auto parts in town because most of them are bad quality and they will find any excuse to keep your money. So do yourself a favor and buy a quality part somewhere else. Your safety and mental health are more valuable than a couple of bucks of savings.

I have always got great prices on good parts. If you want them quick and locally they are the best…read morechoice by far.

This Part Source should not be allowed to sell brake components. They sold me 2 different sets of…read morebrake drums for my pick up by the brand of OE that were out of round and poorly machined. Driving on the highway with these drums caused horrible vibration which is dangerous and distracting. I can't believe they are allowed to sell this kind of quality in Canada. If you value your safety especially when it comes to brake components stay clear of Part Source. Thank you.

We live in Las Vegas, NV and we went to Banff, AB for a weekend trip. My 2008 Nissan Quest SES…read morelight went off and after a couple hundred miles and didnt went away I was beginning to worry. On our way to Edmonton, AB I stopped at this store to see if I can rent an OBD2 scanner because my older model OBD2 scanner was outdated and was not working when connected to my vans ECM. I was greeted by a few young gentlemen over the counter and felt welcome to be in their store. I'm surprised that the folks here doesn't act like a KNOW IT ALL MASTER TECH. Anyway, the young man who help me out suggested some OBD2 scanners which are out of my budget of $60 for a simple trouble code retrieval and deletion. Well, instead of him pushing for a sale he explained to me in great details of each device and why it cost more. He also suggested a competition store across the street and stated if they don't have a cheaper device that I am always welcome to comeback to his store. Well, the other store has a cheaper version $54 and I ended up buying it and I erased the trouble code right on the spot. Thanks to the good guys at partsource, you guys are awesome!!! I apologized, I always forget names of good people...

This is a very good parts store. I go there quite often and the staff are always very nice. Prices…read moreare decent and they have a good inventory. If they don't have it they can usually get within a day.

Horrible customer service. The lady i dealt with on the phone was rude and mean. Don't ever deal…read morewith Terry. She acts like she knows it all and then proceeded to make me feel an inch tall. Too bad she represents the auto value stores. Makes the whole company look bad

First of all, it is hard to believe that this is the head office for auto value. wow what a huge…read moredifference between their stores and here. when I first walked in the smell of cigarette smoke by the front door will kill people; when I finally got in there (after gagging) the counter staff were all on their cell phones oblivious to the fact i was there. when I finally got noticed the customer service was horrible. so anyway as I'm waiting for my order to be brought to the front i overheard the lady in the office beside the front door and she was very rude and talking to the person on the other end of the phone like they were completely stupid. aa I am loading my car I'm assuming that it was warehouse staff came out and lit up not even a foot from the door making it impossible for a non smoker to breathe. but that wasn't the worst part. they were very loud in their complaints about management. so in a nutshell: miserable rude employees that made this loyal auto value shopper head for napa stores.

I had excellent results with paint and materials bought here…read more Friendly and helpful staff and management.

New update June 19. I went into store to confront a call…read morethat I received from Masood's personal phone number. I wasn't 100% sure but when I went into the store I put an order for paint and called the phone number that was trying to harass me at my place of business a week prior (I recognized the voice but wanted to get any doubts out of the way). So I called the number when Masood was in front of me twice and he reached for the phone after trying to get my order. This of course validated my suspicions about his intentions, he was trying to extort and harass due to the review that he saw in Google for something that he was 100% in the wrong. After this he got very aggressive and threatening and essentially said "get out of my store if I see you here again I will kick your ass". I am now following up with a formal complain through a few parties as this guy clearly showed what his intentions were. Beware of this business, bad business practice, aggressive employee and not only will he not admit wrongdoing he will go after you yo harass you. Previous review: I had to change my recent review to just one star. I've been going to this place for a long time now and have bought 36 spray cans by my count at $25 a can, you can guess I've spent some money in there and that's not including other supplies. I go to this place because their cans are good quality, the tips don't drip and overall they spray well. The problem at this place is the customer service and the overall service one receives as a customer. The staff is knowledgeable but they think they levitate and don't walk. They make themselves out to be super busy and have no time when there are no customers around. They are also rude at times and it seems like every day is a different experience. It's as if their mood is whatever they bring that day. I was there yesterday first one in the store before anyone else shows and spoke to Masood about getting a color matched spray can and that I needed other supplies and tells me that he'll help me in a couple of minutes for the supplies. He goes out for a smoke and starts attending to other people on the lot (ok I understand they have customers that have body shops and are there all the time) comes back and is too busy to attend to me. 45 minutes later, I ask where my paint is since many have come and gone before me with their color matched paint and he comes back with a small can not a spray can. 45 minutes to get the wrong order and to not have attended to my other supply needs. With this kind of customer service I am surprised they still have a business during the pandemic. At the end the color match was wrong and I had to come back for them to redo it another day.