We purchased a GLC300 from Isaac Cheuk at the Mercedes-Benz Markham location and he was phenomenal! Super informative and provided a fantastic experience for us from start to finish. From the test driving of the vehicle, to the informative session he provided us upon pick up was much appreciated! Also really appreciated the red bow ontop of our car upon pick up! Isaac was patient with us as we made the decision and was super friendly to work with. We truly appreciate his help as we made the purchase of our mercedes! Dealership had many inventory for us to browse and making an appointment was quick and easy. Will be returning for any future mercedes purchases! read more

Incredibly awful service, both service advisor and front desk are incredibly irresponsible, arrogant and rude.

Horrible customer service!! Since the new ownership they just come up with ways to charge you for anything they can come up with ! We have a GL and Gwagon and it's sad to see for the amount of mony we paid for the cars we are receiving such customer service! If you are planning to buy a mercedes DONOT go to Markham location as they'll rip you off! read more

I would like to share my recent experience dealing with Mercedes Benz at 8350 Kennedy Road, Markham. I am very happy with the service department, especially Assistant Service Manager, Cornell Poitras and his service advisor, Peter Tu. Cornell took care of ordering the part, scheduled appointment for the installation and provided me with a courtesy car loaner on the date of installation. Thanks also to Ray Lam and his associate, Stephanie Chan for the exceptional after sales assistance. Wally and Alice read more

I've been sold the wrong parts a few times here. Issues with them picking up the phone or hanging up after putting me on hold. Though they have given me discounts when I was given the wrong parts. Some people acted not so professional and others are very professional and understanding. read more

terrible customer service they don't know how to greet you or tell you when your car is ready. Also they take 2 plus hours for a tire change when they barely have any other cars to work on?????? the employees here lie out of their teeth because they don't even know what they are doing. i dont know how half of these employees have a job at customer reception when they just stand around and ignore you. read more

Mr. Michael Wong has been my Tech Advisor for the past 6 or 7 years. I would never go anywhere else because, HE IS THE BEST AT WHAT HE DOES! I have been a loyal customer for the 11 years with Mercedez-Benz. I bought my car in Downtown and used to get my service done either Toronto Downtown or Eglinton-Laird area. Both locations are 5 to 7 minutes away from my home. Markham location is the furthest about 40mins away, I chose that location because of 1-on-1 customized customer service. Michael explains everything to me in details and I am detailed person. He knows me by name, I am a just random customer and he always checks on me after each service. He has build a trust with me that I respect his knowledge about my car. He always checks the tire air level or changes light bulb with no hesitations. I FEEL WELCOME AND COMFORTABLE coming to Mercedez-Benz at Markham. My last visit, we changed the oil, brake pads and he found a nail in my tire. He puts my safety first, always fully checks the car! I wish that we had someone as knowledgeable, kind, and explains things in plain english ( I am not Mechanic) in every location. I THANK YOU MR. MICHEAL WONG for taking care of my car and giving me the best customer experience Idil Jama read more

I'm not the biggest fan of dropping one stars, but this place definitely deserves it. I'll make this review short and sweet and go through my experiences with this Mercedes-Benz dealership. First off we were greeted, by a less than friendly receptionist at the front desk. Her eyes almost rolled into the back of her head when we asked to speak to a representative that we had made an appointment with previously. She told us to wait by the lounge, while our sales rep came out. We decided to walk around to check out the new models. During our time looking at the latest offerings, no one asked if we needed help or any info on the cars. Sales reps were just chatting to themselves and laughing away. 20 minutes later our sales rep came to speak with us. He got the paper work completely wrong that we were supposed to look at. He also made us feel very uncomfortable while asking about more information on other models and upgraded packages. Often he would mention the car was "too expensive for us", "the car is for rich kids with rich parents" or "there is a long waiting list on the car". I believe this was a sales tactic to get us to throw more money at the dealer to prove him wrong, but I found it to be a joke. Needless to say if I ever decide to go for that AMG, it won't be from here. I'll also make sure to let my friends and family know to shop elsewhere. The best thing I got from the dealer was my waffle cookie in the lounge, waiting for the sales rep. read more

Received typo on my vehicle permit, and it was a pain to change it because Mercedes Benz Markham gave me the wrong document for Service Ontario. I noticed a mis-print on my Vehicle Registration Permit, which was given by Mercedes upon lease. The colour was printed 'White' instead of the actual colour, 'Yellow'. I went to Mercedes Markham to pick-up the 'Power of Attorney' document for Service Ontario to make changes to my permit. The customer service receptionist Lisa Chu told me "Our system makes mistakes sometimes. You're not the first customer to notice colour typo on the vehicle registration". What an unacceptable excuse. Anyways, after returning to Service Ontario with the 'Power of Attorney', my request was still denied because Mercedes had 3 typos on the document. The document opened with "Mercedes is authorizing Mercedes to make changes on our behalf", which is foolish because people need Mercedes to authorize the user, not the company. What a horrendous service Mercedes-Benz Markham had provided this week. No paying customer deserves such appalling service from a supposed luxury car brand. read more

If anyone knows anything about the auto industry knows that Mercedes Benz is terrible for their service. Always ranking amongst the lower spectrum in the industry for their service. Its quite understandable why. The brand itself is extremely popular, even more so in the Markham community where it seems like every other car is a Merc. So with such a huge number of Benz in the community its quite fitting that a large number of Benz owners will go back to the dealer for service and repairs; heavily decreasing the service quality and increasing the time that Benz owner spend waiting to have their vehicle attended too. Now about this dealership itself. To start off with there is about a 2 week wait, for an appointment with them. You can never choose a time that is convenient for you, you most bring your vehicle in at a time that is given to you. After dropping my car off at around 9 in the morning there is already a small line built up to get a courtesy car or shuttle bus. Upon arriving to pick up my vehicle, you can notice how busy the dealership gets later on in the day. Full parking lot, nowhere to park. What makes it worst was when i walked into the dealership, to the reception area to speak to someone; no one seemed to be working, mind you this was around 5PM and it seemed like quite a bit of customers were in the store. The counter at the front had a names of 4 employees that are normally seated their. Not a single person was working; after about a 10 min wait, someone finally decides to show up and slowly fills me in on the status of my car. Overall i never liked this dealership, always slow, always seemed understaffed even when they are not. However their's nothing i can do, as a Benz driver i will always have to go back read more

Mercedes-Benz Markham - 2012 sls roadster - Auto Parts & Supplies Near Me - Markham, Ontario

By far these worst customer service I have ever received. Mercedes Benz could care less about their customers. Their head office does not know how to handle complaints and their customer service manager is only able to be condescending towards their customers. Never again am I purchasing from Mercedes Benz. They may advertise their cars as luxurious but their customer service is far from luxurious. If I could give less than 1 star I would. read more

Mercedes-Benz Markham - They deleted all these comments because they cannot stand up for their horrible customer service. - Auto Parts & Supplies Near Me - Markham, Ontario

If you have a lot of money and don't know where to spend it - then you are at the right place! This Benz will literally rip you off. A used car quote here will land you a brand new car at the thornhill location ! read more

Terrible experience. Bought a new car and scratches and wrong tints. Brought it back..more scratches!! And one could not be buffed. Guess what. No compensation offered!! Offered to repaint a new car lol. Their mistake is what im.left with and no compensation. read more

I went in this dealership twice. Both were horrible experience. The latest visit was 2 weeks ago, I was inquiring about CLA250 Coupe. I understand it is not available yet, just want to know the latest ETA. The sales guy decided to show us their 'model' car - didn't realize it is a 'toy model' car. My goodness. Not only that, this sales guy use the old school intimation approach that he doesn't make money selling this car, if we really want, we could put down $500, and he might be able to hold a vehicle for us, otherwise we won't get a CLA until 2 years from now...we walked out right away!!! A week later, I visited the dealership downtown, much better, they put us in their system - shared among the GTA dealership - and walk us thru what information he has about the car right now....etc. Speechless about the service level @ Mercedes-Benz Markham read more

I've never like Mercedes Benz before. I always found them so old and stuffy and very conservative. Well, it's obvious since their target audience are older men and women who prefer a smooth drive and luxury to a fast sports car. I guess beacuse of the clientele, the sales people are more upscale, a little older and much wiser. This weeds out those young pretentious douches that think they're all that because they're selling nice cars. All the salespeople are great here. Mind you, it is Markham so the majority of them are Chinese, but there are a few that are of non-Asian decent. The only problem is that when financing or dealing with any type of accounting info, you must go to the in-house accountant, and there's only one of them. That means if they've already got a customer, your ass has got to wait. But everyone is friendly, asking if you have been helped or need anything and what not. Plus, the waiting area is full of good stuff. There's a beverage dispenser that has all different types of coffee, tea or hot chocolate or a combination, including just plain hot water. Coolest thing. Even the service department doesn't disappoint. Although I may be a bit bias as I do know one of the service guys so he makes sure that the car is spic and span and I have a good rental to drive while it's in the shop. But these are conveniences that should be there regardless of who you know. I may not like the car Mercedes, but the salespeople and service people at the dealership may just change my mind. read more

The difference between having my parents with me and without while I was looking at purchasing a car was quite huge. I walked in with my friends because we were both interested in a car, but no one asked us if we needed help for the first 20 min we were there! Yes, we look young and may not be able to purchase it for ourselves but I don't think people in their early 20s would walk into a car dealership just for fun on a Saturday afternoon. A couple salesperson looked at us but didn't come towards us at all. After 20 min, finally a secretary asked if we needed help and introduced us to a salesperson. We were able to test drive a couple models and got a quote about the cars and asked for other details but they weren't like willing to answer. The next time we went in with our parents, they serviced us right away and explained the car and price more thoroughly than when we were there by ourselves. As a salesperson, even if it doesn't look like we are gonna purchase a car, it's good etiquette to at least say "Hi, is there anything I can help you with today?" That takes about two seconds of your job. read more

The sales experience was very good. Jacob Morettin was very patient and helpful. Unfortunately, the delivery and service experience were sub-par. When I arrived to take delivery of my car in May 2018, my car was shoehorned into a parking spot and getting in was very difficult. The scratches in the paintwork Jacob had promised would be "taken care of" were still very evident. Jacob indicated it was a busy time for the dealership and according to Jacob "the detail crew wasn't performing their best". Jacob provided a very perfunctory overview of the controls and I left the dealership. When I arrived home, I decided to take a closer look at my purchase. I opened the hood and I noticed the oil filler was filled with dead leaves and maple keys and the oil was filthy. While testing the flat folding passenger seat, I noticed someone had spilled coffee all over the back of the seat and the lower seat cushion. The tire pressures were all 28 PSI which is well below the recommended 44 PSI. Jacob had promised a full service and detail prior to delivery and it seems it was missed. I notified Jacob of my concerns and he graciously agreed to cover my next service and to remedy the scratches that he promised to fix previously. When it was time to service the car, I contacted Jacob by email on August 23, to indicate I would be taking advantage of his offer to properly service my car. I didn't receive a response from Jacob, so I contacted the service department directly on August 30, 2018. A service department representative indicated I would need to wait a month for a service appointment. I couldn't believe that I was being asked to wait a month for service, but I reluctantly agreed. I asked to be transferred to Jacob's voicemail and I left a message asking him to confirm that the dealership would be covering the cost of the service and correcting the scratches. I did not receive a response from Jacob, so I sent an email asking him to confirm our arrangement. Jacob ignored the email and I had to send a second email and included the dealership manager. Jacob finally contracted me and confirmed our arrangement. I dropped my car off for service at 8:45 AM and I returned home (a 120 km drive). At approximately 11:45 AM, I received a phone call indicating the B service and scratch repair were complete and that I could pick the car up. Had I been told the service would be quick, I could have avoided the 500 km round trip to and from the dealership AND the 407 tolls. Suffice it to say, I wasn't impressed with the service department. When I arrived at the dealership, my car was waiting for me and appeared very clean. When I looked closer, the scratches Jacob promised to correct still remained. It was at this point I realized that I had fallen for the oldest sales trick in the book - false promises. I decided to give up and go home. When I arrived home I let the car sit and cool and then I checked the oil - it was almost a liter low! My advice - avoid this dealership and don't succumb to false promises as I did. You'll receive better service elsewhere. read more

Mercedes-Benz, luxury car, symbol of class, elegance, and sophistication. Sadly, the customer service at this dealership is not representative of their cars. Recently, my family and I visited this dealership to check out their cars, particularly their 2010/ 2011 B and C class cars. Upon a recommendation, we made an appointment with one of their top salesman, let's call him Mr. L. When we entered the dealership, we were greeted by reception and directed to Mr. L's desk. Mr. L, a man in his 40s, mid 40s tops, was well dressed, well groom, a quick thinker, well spoken... what every retailer wants in a salesperson. He made us wait at his desk for quite awhile before he finally decided to greet us. (MINUS 1 PT) He was also quick to size us up, (we were dressed casually and not decked out in LV bags) and got straight to inquiring what type of car we were looking at. (MINUS 1 PT) We told him we were interested in the B and C classes, particularly the B 200 and C250. He quickly got keys for the B 200 standard, B 200 turbo and told us to go for a test drive. When we asked if he was going to come with us, he said he was busy and that it's ok for us to go on our own. We wanted him to come with us so he could introduce the cars to us and tell us about some of the special features. We were giving him the opportunity to SELL us the cars, you know, the PITCH. (MINUS 1 PT) So we tested the B200 the standard and the turbo, obviously they were good and the turbo was better than the standard version. But I'm not talking about the product today, just the customer service. We returned to the dealer and Mr. L was busy with another customer and made us wait to get the keys to the C class. (MINUS 1 PT) When he finally decide to attend to us, he gave us keys to the C 300, which was NOT the car we were interested in purchasing. When we pointed out this detail to him, he said the C300 drives the same as the C250. (MINUS 1 PT) (Wow, word to all you C300 drivers! You could have saved a couple of bucks if you purchased the C250!) Reluctantly and unimpressed, we took the C300 for a test drive. Obviously, the C300 was a better drive (smoother and more control) than the B200 standard and turbo, but again, I'm not here to talk about the product. When we came back from testing the C300, Mr. L was attending to his other clients again. He made us wait for a good 15-30 minutes in the lounge area while he served his clients. (MINUS 5 PTS, never make me wait when I'm trying to buy something) At this point, I was fed up and I made up my mind that we were not going to do business with this dealership. I told my Mom that this type of customer service is unacceptable, after all, we're shopping for a Mercedes man! When we finally got to speak to him and got quotes out of him, he told us to think about the purchase and get back to him on Monday. It was so clear that he did not give a crap and was not serious about our business. (MINUS 1 PT) So we left and obviously did not call him back. We expected better service, especially from Mercedes-Benz, it's a Mercedes for goodness' sake, NOT a Toyota and not a toy car from Walmart! If Mr. L wasn't so quick to size us up (never judge a book by its cover) and wasn't soo busy with other customers, we would have signed a deal with him and he would have earned his allotted commission and proved once again to his peers why he's one of Mercedes-Benz' top salesman. Oh well, you live and learn, well some of us do. ** Note, if you do the math, this dealership is well into the negative range. Regrettably Yelp does not do zero stars. read more

I have had an very bad experience for about a year dealing with them. Earlier this year, I made a deposits of $2000 to order a car from their Sales Rap Ray Lam. And I was told from the beginning that my deposit is refundable. Since then I have compared prices from different Mercedes dealerships and the guy in Mercedes Mississauga gave me a better deal, so I eventually bought my car at Mississauga(which happened half a year later). After that, I have asked them very nicely several times for my money refund for another half a year(going back and forth with them) And eventually they just told me that my deposit is forfeited. I felt very helpless and lost $2000 after all. read more

It has the worst service I have ever seen! I made an appointment 1 month ago due to no vacancy, but when I got there using my lunch time, they said there was no record for my appointment! Then asked me to drop my car before 8 am Saturday so I can gei my car before 12pm as my kid will have a competition right after. Then they didn't get my car done on time and made us missed the time! Before that I had to call them again and again in order to get somebody pick me up to their store. It is the worst service ever!!! read more

It all started with me changing winter tires on a Saturday, Monday morning rolls around and i take my car to work, yet barely make it down my street. The negligence of these employees to not know that my tires were damaged amazes me. So i called them. They came the same day. One week later they crashed my car. And they lied about it. Originally they said they collision occurred in their parking lot. Later that day, i get a coll from the YRP saying i crashed into someones car. That is when the truth came out. When you buy a luxury car, you expect a certain type of service. I truly did not receive this. When you think of Mercedes Benz, you think of integrity. When I think of Mercedes-Benz Markham, I think of shady practice and corruption. read more

Just completed my service B at MARKHAM MERCEDES (KENNEDY ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me to sign off. Apparently, I said NO and told him this is an useless service, he crossed it out at my request. After i paid my bill and took my car back home later on, I found a jug of full empty (full half) windshield fluid with a 3.98 liter label in my trunk that I do not recognized. I scanned through my invoice and discovered that they've inserted a charge of $5.97 for the windshield fluid. Guess what, I topped up the windshield to the top the night before it was being serviced and there is no way they can top it up further with another 1.39 liter. So, technically, they sold me a 3.98 liter windshield fluid at $5.97 x 2 = $11.94. (This is a pure SCAM). I don't plan to go back and argue with them as my time and gas money are much more valuable. However, I am so looking forward to the customer satisfaction survey that may come to me and I will definitely give them a taste of their own medicine, "Poor or rating 0 all the way to the service adviser". I have a feeling regardless which MB stores i go, it will be the same culture since they have a target to reach and they also want to maximize everyone's revenues. Therefore, i will need to request no windshield fluid top up every time in service from now on. read more

Not to be rude. The service department is the worst experience I have never had in my life. Always have excuses. Please stop wasting customer's time and be helpful. read more

I love my MB. The servicing wait time for me is great, I enjoy test driving their models. They always been very friendly about. My wife's car is ending her lease and I'll be coming back to get our 2nd MB! read more

Generally, Mercedes is a very expensive company and they charge arms and legs for their parts and services. I have a Smart car. the car is trouble.The steering is very stiff and has a rough drive. They charge a lot for very basic and minor services. This has been our first and most likely the last experience with Mercedes. I know almost all dealers charge unreasonably a lot to do anything on their cars. But Mercedes has specifically higher rate of charges. If you want to transfer a leased or financed car, they charge you an extra fee of $600 that other company don't charge. I hope these people understand that they being unfair and unreasonable. read more

Just completed my service B at MARKHAM MERCEDES (KENNEDY ROAD AND HWY 7) again. The service adviser that I dealt with inserted the "Mist Service" on my work order without explaining it at all and asked me to sign off. Apparently, I said NO and told him this is an useless service, he crossed it out at my request. But after i paid my bill and took my car back home later on, I found a jug of half empty (half full f) windshield fluid with a 3.98 liter label in my trunk that I do not recognized. I scanned through my invoice and discovered that they've inserted a charge of $5.97 for the windshield fluid. Guess what, I topped up the windshield to the top the night before it was being serviced and there is no way they can top it up further with another 1.39 liter. So, technically, they sold me a 3.98 liter windshield fluid at $5.97 x 2 = $11.94. (This is a pure SCAM). I don't plan to go back and argue with them as my time and gas money are much more valuable. However, I am so looking forward to the customer satisfaction survey that may come to me and I will definitely give them a taste of their own medicine, "Poor or rating 0 all the way to the service adviser". I have a feeling regardless which MB stores i go, it will be the same culture since they have a target to reach and they also want to maximize everyone's revenues. Therefore, i will need to request no windshield fluid top up every time in service from now on. read more