When is an urgent care facility not actually an urgent care facility- that would be this joke of an…read moreoffice. 20 foot sign says urgent care, but you carry an injured person in and are told they requiring an appointment! This makes you just another doctors office. STOP THE BS and wasting people's time when they are in pain & need care. If anyone questions why hospital emergency rooms are used for non life threatening care- this office is one one of the reasons. Lying to the public and actually using a 20 foot neon sign to promote the lie, is rediculous and reprehensable. I will make sure everyone I know to take their business elsewhere. Clearly this is not a medical care provider that cares about people.

You "reserve" your spot online to guarantee spot to be seen. Then your force to sit another hour…read moreand half because they are so far behind. Why? Why make people reserve time knowing darn well your going to see anyone that walks through that door. Then ir staff gets an attitude when u ask what's taking so long.

I have never waited longer than 10 minutes, in the waiting room. Check in is quick and check out…read moreis just as quick. Dr. Smith is a very kind man, but also a straight shooter. I like that very much. I know what he tells me are straight facts. Highly recommend.

I love this office. I never wait more than 5 minutes in the waiting roo..That's not cool if you…read moreintend to read a book. but not usually a reality in a doctor's office. Dr Chua is efficient and pleasant. This is one Dr I don't mind going to, because it's so quick and efficient. Finding the office is another thing. it's in Mercy hospital and you have to figure which building. there is a parking garage that I park in....it's free. just don't forget where you parked, it's color coded.

Just thru the last 5 years, the pharmacy/assistants., and some others are reserved and…read morelackadaisical to get prescriptions out ~ Timely! The usual excuse is, you should still have a few pills left. This Does Not Matter.., as it takes 2-3 weeks to GET your 'life- sustaining' meds TO You ! TOO LATE then. Most of the nurses & Doctors say to order way ahead, to make Sure you have what you need. Rather dumb, order earliest, but some pharmacy assistants think they can say NO to this. Not the assistant's; time, health, money, nor concern to say no. They serve thee Veterans.., we do not serve them. They NEED to do better. They can Kill people by being stupid and saying no !!!!!!

I served in RVN and did not get around to VA until just a few years ago. I had hearing tested and…read morereceived hearing aides. I had eyes tested and receive glasses. I visit the clinic at least once a year and always encounter friendly, helpful, professional service.

I was in Monday for a dot physical and did not pass due too diabetes' and I didn't know I had it my…read moreglucose level was at 449 and was told I didn't pass and to see my primary Dr nothing about it's way high so went home and Tue night went to ER and was at 591 had blurred vision they treated me and got down to 341 and to see my primary Dr to get on a regimen a lot a people when I told them what my level was said I could of had a stroke or be in a coma and Doctors now doctor was trying to sell me other services very unprofessional

I walked in on a Monday at 5:30 PM (They are open until 8:00 PM that day). There was only ONE…read moreperson in the waiting room. Took forever for that person to be seen. Don't these places usually have more than one service provider? Then, after that person finally got seen, it seemed to take forever for ME to get seen. Meanwhile, five more people walked in after me. Hope it didn't take forever for the five more people. But, once I got seen, the Physicians Assistant who saw me was quick AND thorough. I had an ear problem. Got it diagnosed quickly. The Physicians Assistant was very friendly and nice. She also was able to "shoot" a prescription to Wal-Mart and I was able to get it. One thing I was surprised at, they didn't require you to fill out a 10 page thingie on health history. Ok, whatever. They were also ok with me not providing my SS number for my claims, it's not required. The seemingly long wait time irked me when there was only ONE other person at the time I went in, but I would go here again if needed.

The nurses were very kind, thoughtful and friendly. The hospital is also very clean and there's…read moreplenty of places to relax and unwind while you're waiting.

I went to the ER with severe back and stomach pain. I'm having a 6th back surgery soon and have had…read moresurgery to remove 1 foot of my colon due to a blockage. I told them I had the same symptoms as I did before that surgery. After waiting 4 hours where at one point there were only 3 other people, I finally left without being seen. One couple was still waiting and they had been there 6 hours. Another woman had been there about the same amount of time. She was very concerned about getting home because she came by ambulance and was in a non-folding wheelchair. One nurse was extremely rude to her and said the place they use to give patients rides home in a case like this was closed and asked if her family could get her. She said no. She was shaking and panicking. I tried to find a business that was still open and had no luck. I then asked on Facebook if anyone could help. A very nice woman agreed to drive from Ankeny to give her a ride! I went to the nurse and told her I found her a ride only to be told they had one for her since she had finally been taken to a room. Why this wasn't explained to us is beyond me. It would have saved this woman from panicking and me from spending an hour looking for a ride for her.

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines,…read morethis place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses

I went by ambulance to Methodist west er for a stat iv med infusion and then to be admitted …read more After the iv I layed there with no food or water for hours after many requests. They weren't busy hanging at the station. . Had supper only the night before .. too lazy to call for diet order. Long story short I was abused it was unfounded due to not being a dependent adult . I'm 5 " 135 lbs and very disabled due to post polio syndrome . Can do personal cares only . Yet two nurses falsified witness statements saying I grabbed a 160lb stocky young nurse and dragged her around the roomtotally impossible. But that wasnt part of their criteria. Old boomer nurse former state inspector, claims analyst. I told Dr Dr defransco , I was up crying all night .,. Told three different staff and gave state their names . I reported to abuse advocate nurse. She agreed with the falsified witness . Got all my records and billing . Reconciled everything . Those two false statements were the only documentation in my chart about my abuse. Where's the missing documentation? Dr defransco knew . No documentation from him about it? I was so upset he offered me to go home early which I took. But I had been telling everyone about my abuse . But he failed to tell me my labs were not even in the low range. . Found that on my labs . Not a safe discharge . no documentation in any records I had called my gp after the abuse . He was the only one that protected me . He documented every word I said. Found Dr defrancso and methowest er billed the highest trauma code for my visit a trauma code? That way they get paid more for their services but u get stuck with what insurance doesn't pay . That called fraud. I was charged for many services I never received yet Medicare paid for . Dr defransco charged full h & p when he never touched me . Missing controlled meds I never got but were billed no documentation about my requests for care, my abuse , my trauma, my crying all night ? They did have a Medicaid review due to this . This is my opinion only but I'veI done this type of reviews for many years my opinion only . This is a total abuse coverup and fraud story . But that just my opinion. I'm just warning people . With Reynolds s restructuring the board of nursing is behind and due to the high number of an abuse cases in nursing homes we are in a real crisis! . Dr defransco will not protect u if this happens to u. He never protected me . My gp was the only one that documented the abuse Need I say more

Never any issues here with doctors or receptionists or nurses. Everyone has always been very…read morefriendly and attentive. I've always gotten honest and attentive care here and referrals and valid recommendations. It's why I continue to go here regularly. Jennifer G used to be located here, wonderful doctor. Barbara H is still here and does a great job as well. Just overall attentive and knowledgeable staff and as a woman I've also been comfortable here.

Best care and awesome doctors! Dr Al durrah is the always so kind and friendly. Their walk in hours…read moreare great for families!