Following a trip to a close Urgent Care I was referred to the Emergency Department for a CT scan. The triage nurse asked the provider for the order and she was told "I would like to do my own assessment of the condition." I was there for 7 and a half hours and ordered a CT with no additional treatment. He referred me to the Iowa Clinic ENT and never sent the referral so I had to calll for follow up. It was an additional 4 days before getting seen. Worst experience ever!! read more

Methodist West Hospital - Not my blood on the call button in the exam room - Hospitals Near Me - West Des Moines, Iowa

I gave birth to my first son here and I'm so glad we were recommended here instead of Des Moines, this place was amazing! The maternity floor was like a hotel, and we were in the same room the entire time, no need for moving around. Our nurses were so patient and clear with what they were doing and explained why if I asked, the anesthesiologist hooked me up to the epidural so expertly I barely felt it going in, felt like two bee stings if that. Even though it wore off before pushing, everything went smoothly and went very well, I couldn't have asked for better people! We had the option to leave the day of, but we were so comfortable we stayed an extra day, and thank goodness we did because they gave us so much useful information we didn't even think to ask. It's been a few weeks since then and him and I are doing fantastic, and I owe our good health to those nurses read more

I went by ambulance to Methodist west er for a stat iv med infusion and then to be admitted . After the iv I layed there with no food or water for hours after many requests. They weren't busy hanging at the station. . Had supper only the night before .. too lazy to call for diet order. Long story short I was abused it was unfounded due to not being a dependent adult . I'm 5 " 135 lbs and very disabled due to post polio syndrome . Can do personal cares only . Yet two nurses falsified witness statements saying I grabbed a 160lb stocky young nurse and dragged her around the roomtotally impossible. But that wasnt part of their criteria. Old boomer nurse former state inspector, claims analyst. I told Dr Dr defransco , I was up crying all night .,. Told three different staff and gave state their names . I reported to abuse advocate nurse. She agreed with the falsified witness . Got all my records and billing . Reconciled everything . Those two false statements were the only documentation in my chart about my abuse. Where's the missing documentation? Dr defransco knew . No documentation from him about it? I was so upset he offered me to go home early which I took. But I had been telling everyone about my abuse . But he failed to tell me my labs were not even in the low range. . Found that on my labs . Not a safe discharge . no documentation in any records I had called my gp after the abuse . He was the only one that protected me . He documented every word I said. Found Dr defrancso and methowest er billed the highest trauma code for my visit a trauma code? That way they get paid more for their services but u get stuck with what insurance doesn't pay . That called fraud. I was charged for many services I never received yet Medicare paid for . Dr defransco charged full h & p when he never touched me . Missing controlled meds I never got but were billed no documentation about my requests for care, my abuse , my trauma, my crying all night ? They did have a Medicaid review due to this . This is my opinion only but I'veI done this type of reviews for many years my opinion only . This is a total abuse coverup and fraud story . But that just my opinion. I'm just warning people . With Reynolds s restructuring the board of nursing is behind and due to the high number of an abuse cases in nursing homes we are in a real crisis! . Dr defransco will not protect u if this happens to u. He never protected me . My gp was the only one that documented the abuse Need I say more read more

Conscientious staff, good communication--just good people! But please get Fox News off the fourth-floor waiting room TV. read more

I just had two knees replaced in the last fourteen days. The nursing and technical staff at methodist west hospital was above and beyond amazing. The care and kindness I received was top notch. And believe it or not the the room service was very delicious. read more

I stay in the waiting room more than 5 hours I felt more sick of waiting and left after very long time of waiting without seeing any doctor to give me the treatment for the very painful and annoying itching in my body read more

You will be at this hospital for hours and I mean HOURS! if you have an emergency. I hate how they run this hospital, no care at all for you, all they care about is making a transaction. Close it down. read more

The care I received was great. ICU doctors were just awesome so kind so caring. I had one cna that was just so nice he would sit for a few mins and talk to me. He helped me wash my hair always washed my back for me when I needed a bed bath. Most of the nurses were exceptional they were kind and cheerful. Bad thing there's always those ones who are just there for the check, you know who they are. There's always at least one in every bunch of good. But overall an exceptional hospital! read more

Been there several times. I recommend it. Clean. Staff nice. Dr visited early after my wife's hip revision surgery.

Fastest ER visit ever. Seen immediately. PA and RNs very attentive. Quick turnaround of labs and development of plan.

Lazy take forever at the emergency room. Care more about billing than caring for the patient

My wife and I came to see my mother-in-law who was about to undergo a life-threatening surgery I was not allowed in the hospital at all had to wait in the car I think this is absolutely ridiculous their security officers acted like they were going to lock me in jail because I wanted to see my mother-in-law if given a choice I would never step in the doors of this place again read more

Visited ER 2/26/23 - son broke his fibula; ER Dr. N. Kluesner told us that he would like to see if he could get by with Ibuprofen but that if he was in too much pain to call back and he would get us a prescription. What he didn't bother to tell us when we called the next day (because my son couldn't sleep all night due to the pain) was that the "ER" doesn't really prescribe medications after the fact; that would really be something do see our primary care physician about. So AFTER we pay the ER over $800 for the visit I then need to pay for another visit to the primary care physician for a pain prescription....for a broken leg bone. Seriously??? Other than that, nurses were great. read more

I had the occasion to take my wife to the ER with accute tummy pain. Now, a visit to the emergency room is not cause for a review, but I must say that the new Methodist West ER was a very pleasant experience. 1) VERY short wait to get initial service and care. 2) VERY attentive and comforting nurse (Jackie). 3) Outstanding facility. Hotel like. 4) Admin comes to your room to collect insurance data AND has access to other records in the system! NO replication of documentation. 5) The MD seemed distracted...but it is an emergency facility and she was not in a "do or die" situation. I hope Obama-care does not ruin this facility. read more

Methodist West Hospital - Hospitals Near Me - West Des Moines, Iowa

We were admit to Houston Methodist West campus Katy Childbirth due to my wife had Flu no one want to give my wife care and help other then her medication only no assistant help by the nurse because they don't want to get sick to help my wife the help service with two of the Nurses are rude disrespectful bad service to the patient everyone be careful going night time there if you love your family member to be given care since the two of the nurses said that's not there job to give help assistant I would take my family member to have there baby there since those two nurses are rude. they try to make you sign MM letter saying that you refuse to be treated which is not true because they're nurses don't wanna help to the patient needs. read more

Slow!!! Nothing about this hospital says emergency. Took nearly 4 and half hours for test results.

I came here at 1 Am today after slipping and falling and hitting my head after having a previous slipped disc in my back and 4 hours later have seen my doctor once who gave me Tylenol for my pain and have yet to receive any sort of attention from anyone. Will not be returning here ever. read more

They were great here. They were thorough and compassionate. They worked as quickly as they could with it being an Emergency Room. I would definitely recommend this hospital. read more

I brought my mother into the ER. An obviously extremely ill elderly woman came in after us. She was refused care and told to "get in line". She was so ill She could not sit in the wheel chair. Vomiting, she was forced to lay on some benches in the hall. I requested a pillow or something she could rest her head on, as she complained of how ill she was. DON'T bring anyone to this ER who is ill!! There are other more caring options!! I strongly suggest you find one. I could only imagine an ill person being treated this poorly in New York City!! read more

Well the time arrived when I needed a visit to an ER :( I had a little encounter with a dog on my way home from a run. (I SHOULD HAVE STAYED HOME AND HAD A BEER LIKE I ORIGINALLY PLANNED! Sorry for shouting but this whole incident has been a complete nightmare to deal with, hence why I should have just stayed home....) Minding my own business, I was attacked by a dog and my leg needed immediate attention, including stitches. I had to wait over 4 hours to have my animal bite irrigated and stitched up. One week later, I returned for suture removal. I was there for all of 15 minutes. The RN and nurse practitioner on duty were great! They made sure I was comfortable and took my mind off getting sewed up. My prescriptions and after care were explained in detail, and I was also given written instructions, so I felt as ease when I left the facility. I really hope I never have to visit another ER. But in the event I do, I'd definitely select Methodist West. read more

I took my Mom to the ER over 4th of July weekend for severe stomach problems. She was vomiting, dehydrated and in a lot of pain. The ER was great about meeting her at the curb with a wheel chair and getting an IV in her. After a contrast CT, she was admitted with an obstructed bowel. This is a beautiful facility - new and like an upscale resort. However, the nursing staff seems to be very young and inexperienced. The nurse had a difficult time assembling the tubing for the NG. Later, a more senior nurse discovered it had been incorrectly assembled and corrected it. One night after the nurse put on a new IV bag incorrectly, my mother woke up soaking wet and very chilled. The tech who put in her PIC line also missed and my mother had very bad bruising. The afternoon of her surgery, she was in the room for 4 hours before a nurse checked on her; even after we buzzed for a nurse, one did not stop by. The doc was pleasant, visited every day, and my Mom is feeling fine now, however the facility seems understaffed with nurses. read more

The worst hospital I've been to in my whole life which would be 45 years. Brought my mother in 68 years old, exactly 11:55 am on Feb 19, 2022. It is exactly 6:37 pm. And she is still in waiting area about to pass out. Crying for help several times and they still have not seen her. Literally breaks my heart to see this. We were the second person their when we got their, nobody else was their.... She came in with sciatica nerve pain which was extremely painful and still is couldn't get in car and almost called 911. I was In the area so decided to take her in. I have never met the most rudest customer service people in my life, extremely rude as you enter the place. Making comments like this is normal for people to be waiting this long, ignoring what we had to say and by being on their cell phones the whole entire time they were not dealing with patients. There were total of 4 people that I've seen walked out after several hours due to never been seen and they had enough. The whole entire time I was their they were never that busy for my 68 year old mother to be sitting their with no help. I have no idea how this place is an ER Methodist Hospital. Very disappointing. Worst place I have ever seen In my life. Would never recommend this place to anyone read more

My dad had surgery! Amazing staff! Huge shout out to our nurse Laurie V!!! Absolutely amazing!

On Tuesday May 22, I started having stomach pains and soreness in my belly area. I initially thought it was just constipation and figured milk of magnesia would take care of it, but it did nothing, in fact it only got worse. Finally about 11:30PM, I decided to go to the ER. I have been to Methodist West ER in the past for another instance and they had taken good care of me then, so decided to go there. I got right in. Told the doc what had been going on, initially he was skeptical as to why i had come, but then when i mentioned the soreness in my belly, he pushed on it and it was REALLY sore when he pushed into my appendix area. So they did some blood work and xrays, and found out my white blood count was elevated. So a CT-scan was ordered, and at about 2:30 am, found out it was indeed appendicitis. The doctor asked who my family doctor was and i told him it was one from the iowa clinic. He said, "well let's get you an iowa clinic surgeon!". About 30 minutes later, Dr Mohan came in and introduced himself. Very nice, calm guy, gave me the rundown of what was going to happen, and that it was going to happen very quickly. I was scheduled to be the 1st surgery that morning. They admitted me and got me into a room at 4am. At 5:30, they took me down for surgery. They first put me and my wife into a little room to wait. The anesthesiologist came in and talked to me about a few things, then Dr Mohan came in and again explained the surgery and did mention some of the risks that could happen, but the odds of them happening were highly unlikely. I didn't care at that point, I just wanted my pain to go away!! About 6AM they walked me into the operating room. Got me laid down, made me feel as comfortable as possible. Then they put the oxygen mask on me, and a few minutes later, Dr Mohan said "alright, we're going to put some medicines in now"....and that's the last thing i remember. According to my wife, the surgery lasted about 30-40 minutes (it was a laparoscopic procedure), and everything went well. I woke up about 7:30 in the recovery room, very sore but glad i was awake and coherent. They got me back up into my room soon after, and monitored me the rest of the day. Everybody that came in was very nice, saw a range of people...a host of nurses... the surgeon, 2 chaplains, 2 volunteers with magazines and a therapy dog, and the lady who brought me chicken broth for lunch ( i was under orders to have only clear liquids :(...about 5 pm , it was determined that i was good enough to go home. Overall I must say my experience with Methodist West was great and i would highly recommend them. I am dreading the bill that's coming (thank god for insurance, hopefully that will minimize most of the damage), but it was a necessary procedure, so not much choice in the matter....I am still pretty sore but have been up and walking around and am hoping to go back to work in a week if all continues to improve! read more

My first hospital experience as an in-patient was in June of this year. I was just released yesterday from my second admission. I will be booking my next vacation here. If you need hospitalization, this is certainly the place to go. Food is good, nursing staff is dynamite and the physical surroundings are beautiful. I would highly recommend Methodist West to my family and friends. read more

I had the occasion to take my daughter to the ER. The doctor did not listen to me. In fact, the doctor had the audacity to tell me that I did not know what I was talking about and implied I was a bad parent. The doctor misdiagnosed my daughter and ordered many tests that were not necessary. Finally, I learned that Methodist West does not admit children to their hospital. Therefore, my daughter took a scary, expensive, and not necessary ambulance ride to Blank Children's hospital. I would not recommend this hospital to my worst enemy. Patrick M read more

Methodist West is the hospital that all other hospitals wish they could be. Our mom had emergency hip surgery that was followed by some very serious complications. We would not want her anywhere but Methodist West. The doctors actually ask if you have questions, and they take the time to answer them. The nursing staff is so attentive to every need and detail of care. The therapists are patient even as they are persistent. The food is terrific, as are the people who bring it to the room, and the dietician is involved. And the facility itself is so relaxing; in a time of great stress you are greeted with calm. There are not enough ways to thank everyone at Methodist West for being the supportive caregivers that they are. the family of Susie Harris read more

I've experienced care at IMMC-West twice. The first was by accident. And the second time was because of the 1st experience. On a very cold and windy fall night, my child started having a terrible cough and hacking. He seemed to have problems getting his breath. I had planned on taking him to Mercy West Hospital because my ex wife has taken him to a Mercy clinic in the past and I couldn't remember his doctor. I didn't realize that I was at IMMC-West until I saw the nurse's name badge that said Iowa health. But I didn't care we were at an ER and my son needed help. Plus it was 2-3 am! We were immediately taken to a room by the nurse. We didn't have to stop in the triage unit. The nurse, Jacob and paramedic James were extremely quick and efficient! The nurse Jacob took his shirt off and listened to his chest while James was getting vital signs. The nurse quickly wrote things down on the chart and went to get the doctor. Within about 10 minutes, the doctor MacCracken was in and so was the respiratory girl. He got a breathing treatment and medication steroid quickly. We were out of the ER in about 2 1/2 hours. My son was doing alot better! I was so impressed with the speed and concern from the staff. Especially with how the nurse Jacob sat with my son until he was breathing better. Even though he was getting ambulance calls. I also appreciated the fact of how they explained everything to my son in his terms. The second time was late winter. My wife took a tumble down icy stairs. She was having alot of neck and back pain. We debated and debated about being checked out. She kept having pain which was increasing her anxiety issues. I decided to take her to IMMC-West because of the past experience. When we arrived that evening, the parking lot was full and so was the waiting room. I was afraid we were in for quite the wait time. It wasn't 10 minutes later that the nurse took us back. It was nurse Jacob again and I felt relieved because he took care of my son before and was great! He felt her neck and then put a hard coller around her neck. My wife was so anxious by now because the pain was getting worse. Nurse Jacob talked to her in a way that calmed her down and explained to her what was going to happen and why (she can be a very difficult patient!). A little later paramedic cindy came in and started an IV and gave pain medication. Doctor Webster came in a bit later and saw her. He was a very nice guy. I was impressed with how friendly everyone was even though I knew they were very busy. My wife had xrays and the xray girl was very nice, I think her name was Carrie. The pain medication was working well for my wife and she was checked on by various staff frequently, it seemed. It took a while to get the xray report back, but we were appologized to alot because of that. I know they can't control that. When the xray report came back the hard coller was removed. We were discharged after about 3 hours in the ER. I can't complain because I know they were extremely busy. But, the entire experience was another positive. Nice and polite staff! She was sent home with perscription for pain and muscle relaxation. Other things I really liked about IMMC-West ER: 1. Nurses wore blue, the paramedics wore grey and the technician up front wore maroon. It is a good way to distinguish who was who. 2. I liked doing the insurance information in the room instead of doing everything up front. I thought it was a little weird to not do any of that before being seen, but I like it this way. 3. Competent staff! I have no complaints against any of the staff! They were good as I mentioned above. It was great to see how they worked as a team to get patients taken care of! One person did one thing while the other did another thing. 4. Very nice facility. It was so clean and beautiful! They have alot to be proud of. It so much better than having to drive to downtown Des Moines. Especially if you live in the burbs of des moines. Special kudos to nurse Jacob, paramedics James and Cindy, and doctors MacCraken and Webster!! read more

I have been going to this location practically since it opened whenever we had emergency care needs. Whether it was one of the kids or my frequent migraines, I have always been able to get in almost right away. After my husbands experience though, I am seriously thinking about switching. This is a man who hardly goes to the dr, and really only goes after I get on him to for days. He woke up with extreme stomach pain and drove to the hospital in the middle of the night. The staff was unfriendly, constantly judging his every word and helping their patient seemed like the last thing on their mind. They doubted my husbands asthma that he has had his whole life and didn't believe him when he said he doesn't smoke. He has never smoked cigarettes in the 15 years we have been together (or before) but they were so sure his lungs were rattling and the way they were because he smokes and instead of the chest cold he has had for a week. These nurses and doctors care nothing about you and only about getting you out of there. This is exactly the problem with doctors today, you are a paycheck and nothing else. read more

Although the people there are very nice they lack supervision. The hospital appeared to be nearly empty the week we were there. Dr Stefani is fabulous, the hospital shrink has atrocious bed side manors. I would not let him examine my cat. The Nurses were fabulous, those actually delivering meds, etc. not so great. Watch them, they just do as they are told, no thinking there. read more