Although this IS my favorite PF location because of the cleanliness and upkeep of machines and…read moreequipment, I'm sorry to say that the management fell short on customer service. It has been 4 months since the billing debacle occurred, I have yet to receive my $40 refund on wrongfully billed late charges which was promised to me by both the manager and the "home office"! I complied with THEIR request to change my billing method immediately and expected that they would do the same with the refund but NOOOOO! Shameful. And just to clarify...those late charges were because my debit card supposedly expired. And yet they managed to charge said debit card anyway!!!! I've now decided that if this company needed my measly $40 to keep the toilet paper available, so be it. I still like the place and it's not worth my time to chase them around. Maybe that $40 will be paid forward to a charitable cause.

MANAGEMENT WAS HORRIBLE FROM THE START!! 4 bikes are broken , and 2 others need repair also.. This…read moreplace is garbage.. I was on my wife's black card.. Want my own membership because I'm working second shift.. I'll be going across the street. PF does NO maintainance.!!

This gym is brand new and I've been a member from day 1. Prices are fair and all the classes are…read moreincluded with the membership. Plenty of equipment and I haven't experienced a wait yet. Full 24 hour gym with card access. The gym has panic lanyards you can wear for safety as well as a central panic button. 3 private showers are also here tho I haven used them yet they look clean and nice. The staff is very friendly and helpful. The trainers here actually care and will give you advice in passing if needed.

Nice gym , equipments all new . Bathrooms are nice . Nice sound system . Not really many people…read morethere when I go it's nice , especially if you don't like crowded gyms .

DO NOT GIVE THIS GYM ANY MONEY. IF YOU ARE A MEMBER OF THIS GYM, DO NOT JOIN THEIR PERSONAL…read moreTRAINING PROGRAM. Club:24 signed me up for their personal training program, then after one session their trainers were unavailable for four weeks. When they finally had time to train me, I felt that I no longer needed assistance and decided to cancel the program. I was told I could cancel the personal training at any time, but when I tried to do so, they then claimed that there was a $250 charge to do so. I tried my best to remain a member of Club:24, but the incompetence of my trainer, and the management's inability to correct their own mistakes made it impossible for me to remain a member. ----------------------------------------------------------------- With Edge and Planet Fitness two miles up the street (at the same price) you might wonder why someone might choose Club:24 as your gym of choice. For me it was about convenience. For a while I enjoyed going there. I found the staff to be very friendly (even as much as knowing my name even though I was a new member), and they had all the equipment I needed for my workouts. Management, however, is a different story. When I joined the gym in June I thought I needed some help. I wanted to make sure that I had someone that would hold me to task and force me to get that extra rep (or two). With that in mind I opted to also join their personal training program. BIG MISTAKE! When I signed up, I was told that I can change my program or cancel at any time. I thought this was very beneficial since I thought I'd need a lot of help in the beginning and less as time went on. I signed up for more than I originally planned because of this. The first session (which shouldn't even count as a session) went horribly. The trainer didn't build my workout sheet (which tells me what I'm supposed to do for the week), and instead had me run on the treadmill, elliptical, and bike. He tells me "this is what I make everyone do, but don't worry it's free". It smelled like BS since there was no mention of this when we talked days before (and contradicted what he said). This was my first clue that my personal trainer was not terribly responsible. The second session went well. I had my workout sheet, and we did the first day together. I was concerned that he had to text his boss before we began working out (I've never heard of such a thing). He pushed me hard and I felt good when it was done. I spent the rest of the week completing the other workouts as defined by the trainer. The third session, the trainer rescheduled me for later in the week (also telling me that he had built my workout sheet, which was a lie). On the day that I was to meet the trainer, I received a phone call that he was no longer with Club:24. With only one session under my belt I was left without a trainer. Club:24 did nothing for almost an entire month. After four weeks I finally received a phone call from the new personal trainer who wanted to set up an appointment. I explained my situation and asked to cancel my arrangement (as I was told I could). I was told that I couldn't do that unless I paid a cancelation fee. This cancelation fee is not documented in the payment agreement, and was not verbally communicated during the signup process. NOTE: Nowhere on the Club:24 website or any documentation I have is there a way to reach Club:24 management outside of a mailing address. I sent a letter to the Club:24 office that was ignored. In the end I canceled my personal training agreement, and my gym membership. I feel like Club:24 is in the business to take your money, not to provide a positive gym experience. I joined Edge Fitness the next day after canceling my membership and I couldn't be happier.

Good gym. They offer various programs every evening and the gym is quite spacious. There are tons…read moreof treadmills and aerobic equipment to use and I rarely have trouble finding an open machine, even during peak hours. Additionally, the weight room is quite spacious and has a wide array of equipment and free weights. Membership is fairly priced. This is a no-frills gyms.

I love this gym! The energetic Latin vibes make me want to come back. It reminds me of the hottest…read moreclubs in Waterbury. Good vibes.

Great gym... All cardio equipment have tv's ... the place is extremely clean....Locker rooms are…read moreimmaculate... Tanning is included with membership... 6 training sessions included with membership... membership includes priviledges at Physique Express on the south end of town. It's hard to believe how many years have passed since I wrote that review. Yes, you I'm still a member but that's about all that hasn't changed. Gutted and remodeled locker room, TV's on every pice of cardio equipment, a new training room, in fact neaw everything! I hope I see you there

Becoming a member of the YMCA has made me fall back in love with fitness. I never realized how much…read morea gym can impact your motivation until I decided to give the Y a try. From the first day I went in for a trial Sally Darrow went above and beyond to answer any questions and make sure I was being served at the best capabilities. Before the Y I would make up so many excuses why I didn't have to go to the gym. The Y has such a great environment and so many things that contribute to making it a great gym of choice. I am so thankful a friend recommended this gym to me and so thankful Sally was very generous with assisting me. I am happy I fell back in love with fitness again and I owe it all to the Y. Amanda Crisafi

Oddly enough I had written a positive review of this facility 4 months ago and it dissapeared off…read moreof their review board. Wonder why. This place was sold to theYMCA. Everything will remain the same except the price will go down. Still no wifi, hence the missing star.

I have been a member of this amazing gym for two years now and truly love coming here to workout…read more The atmosphere is great and very welcoming to everyone who walks through the doors. The CrossFit and FIT coaches are very passionate about what they do and how they teach their classes. They are very supportive to their clients to make sure that they perform their best. The members are also very motivating to each other as well. This is great gym to get your fitness journey started today.

This truly is my home away from home. Love everything about this place. The coaches, community,…read moreprogramming, location, the facility. . . can sincerely say that I've found the box for me! I even drive past 3+ boxes (all within 20 minutes of home) just so I can go to this one. Well worth it. I highly recommend trying them out!

This is a great gym to get some one on one training. The staff is great , knowledgeable,…read more professional and will go out of their way to work with your needs! Highly recommend.

Do you know what it feels like to be mocked by someone who's supposed to represent "health" and…read more"inclusivity"? I do. A trainer from this gym used me as a punchline for likes to body shame me and publicly humiliate me. It's disgusting, it's disrespectful, and it's the exact opposite of what a fitness professional should stand for.