This is the worst property management company you could ever go with. NO ONE and I mean ABSOLUTELY NO ONE! Answers the phone! This house is consuming both my life and career. It took 2 weeks for them to agree to something I already said needed to happen. It is EXTREMELY, frustrating dealing with this company. I had to pay soooo much money to even rent this house and this is the response I get? A complete fucking nightmare! read more

My fiancé and I were ready to apply for a house today. But based on the service we received from Lynn during our phone call, we'll be taking our business elsewhere. read more

I would like to commend Property Manager, Tracy Jamison for her professionalism and willingness to assist whenever you have a problem. Tracy has always made herself available. If I called with a concern, did not get her but left a message. She always returned my call and resolved whatever issue I had. Recently when my lease was up I needed an extension. She extended my lease for another month. Thank you, Tracy for your concern and care you give to your tenants. You are much appreciated. read more

I would like to say that Meridian Property Management has a friendly staff and great locations

I was sick for over a year while I lived here until we noticed mold in the apartment. The quality of the work is low as they said they took care of the mold but we came back and was still there. We called our own mold inspector and they confirmed it was mold in our apartment. However, the "property management company" had someone come out and said oh its not mold. Well once I moved out I immediately started feeling better. I am allergic to mold so I know there was mold in there. WOULD NOT LIVE HERE!!! BE CAREFUL read more

They will charge you for normal wear and tear. When you ask for the move out inspection they will send you photos with nothing wrong.

I do enjoy the look of my apartment and its location, but having to deal with Meridian is NOT worth it. Moving in was horrible, they couldn't even give me a date I could move in and kept saying they'd "let me know". It was a whole ordeal just to get the keys. Fast forward. My partner and I are currently dealing with a broken oven and a broken dishwater. The oven has been broken since SEPTEMBER. It is February. The technician came out once, ordered parts apparently, and we never heard from him again. Meridian actually closed the request without any work being done, and I only found out after the technician didn't come during the time he scheduled. When I contacted the property manager to complain and inquire about the cancellation, she ignored me. I had to resubmit a work order, and still nothing! Now, our dishwasher is broken and I do not plan on them getting it fixed. I'm assuming they're hoping we will just deal with it so that when we move out, they can charge us for the non-working appliances. I strongly advise against renting through them. read more

(Wont Let me post full post! ** FULL POST IN PICTURES**) Honestly, I have no words for my experience over the past (almost) YEAR. (This is the first apartment I have ever rented and honestly I am appalled at how I have been treated and what I have experienced.) To start #1 (Washer and dryer problems due to uneven floors throughout apartment) When I first moved in to my unit, the washer and dryer DID NOT WORK. I believe the final verdict was that the pump was broken. I was washing my clothes at the launder mat for the first MONTH of living here while trying to get that taken care of and fixed. #2 (Problems with WATER DAMAGE & MOLD!!) After speaking with the neighbors, we found that the previous tenants vamped with out telling anyone and there had been WATER DAMAGE from the unit above (this was not disclosed to me at all) and they had to gut the kitchen and part of one of the bedrooms. This would not have been an issue except for the fact that I later discovered the apartment had MOLD!!! I called to get it fixed after trying to treat it myself and it coming back. They came out and sprayed some kind of spray to kill it and called it a day. That fixed it, OR SO I THOUGHT.... that MOLD came back with a vengeance. (See pictures Below) They came back again, spraying it and fixing it for a few weeks which only irritated the spores even more... this stuff was white and green and black, hell it was even 3D! (SO GROSS!!) At this time I also told them about the peeling paint and small spot above my shower that looked a little fishy, to which they sprayed and painted over. These spots are now worse, and I even have a hole above my shower now from where the water damage has eaten away at the ceiling because it was just PAINTED OVER and not REPLACED... (Pictures below) #3 (Needed new AC in middle of SUMMER!) When it started getting hot, my AC was literally always on (granted I keep my place pretty chilly) but nothing too crazy. After a few days of the temperature being at a steady 78*, I decided to call and make a maintenance order. They came out and I guess fixed it ( with some spray stuff outside? Idk) for the time being because it went out again a few weeks later... They came out to look at the AC unit again and literally told me, "Oh yeah, that's broke broke..." Like NO SHIT... THATS WHAT I HAVE BEEN TRYING TO TELL Y'ALL! They put in an order for a brand new unit, which was going to apparently take a FEW DAYS to come in? I remember at least 2 nights where my mother was worried about me being too hot from having absolutely NO AC, in the middle of SUMMER... #4 (Cracks in door leading to outside TAPED & PAINTED OVER!) While dealing with all of the AC problems I found that my door that lead to outside (There is a front and a back door on my unit. front leading to a number padded stairwell and the other to the outside street) had a considerably large gap underneath the door. I thought maybe that could be contributing to the AC always running... One morning I could see what looked like light rays coming THROUGH my door? Upon further inspection I found that there were CRACKS in my door (that lead to outside!) that had been seemingly COVERED UP WITH SCOTCH TAPE (I SHIT YOU NOT!) AND PAINTED OVER !!!! #5 (Poor carpentry) After raising hell about my TAPED UP door... They came out to replace said door. This process took 2 nights? I think? First, these men had my door open letting all the air out and all the bugs in for HOURS!... and this was just on the first night. They discovered that this door that they brought to replace it didnt work for some reason? ( I cannot remember if it was because of the door not fitting or the deadbolt lock? Idk, pretty sure its because it did not fit in the doorway) So they put my old door BACK ON, and came back the following night to finish the job... Second, the night that they came back; they came with extra wood this time to make it fit in the doorway? (This thing is ugly... Picture Below of the awful fix lol) Not to mention they repainted the door to match the building, while it was on the hinges (Inside and out) which took forever and I could not close my door the whole time because it would mess up the paint? Letting MORE BUGS in and sweet sweet AC out... Third, They had to leave yet again because the door did not have a deadbolt or something on it, so they had to go buy one and drill a hole for it in the door. (Now they only have a key that unlocks the bottom door handle & my inside stairwell door when the chain lock is not locked) I was only given 2 keys for said deadbolt, sooo.... (Like I said above, pictures of the poor job done that was apparently passing to these people) read more

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Meridian Property Management took over my rental house on the first of the month. On their web site it states "your comfort is our priority" but not from my point of view. My A/C unit went out on Monday. On Tuesday afternoon the temp in the house was at 90 degrees which is starting to become dangerously hot and could no longer stay in the house. When I called the maintenance again, I was still being told that maintenance would be calling me to setup a time to look at the A/C. I knew from the age of the unit and the sound of the compressor, that the unit was likely to have to be replaced which would take time and make it longer to be without air. The maintenance called and told me they would be out on Wednesday. I explained to the maintenance person that I was pretty sure that the unit was going to have to be replaced and asked if he could please make it out before the end of the day to get the ball rolling for a replacement, if needed. The guy was very nice and said he would. When he looked at the unit, he confirmed that the compressor was bad and would have to be replaced along with the inside unit. Today is Thursday and when I called maintenance, I was told that they do not have any info on when the A/C would be replaced. When I had trouble with the A/C with the previous property management company, they had a third party contractor on site in 2 hours and fixed in 30 minutes. I am almost 70 years old and I can do without a lot of things but air conditioning is not one of them. The excuse that I keep getting is they have a lot of others waiting on A/C repairs and they don't have someone sitting around waiting on calls. Sounds like the A/C maintenance is under staffed and this is acceptable to them. If "your comfort is our priority" they would have a third party do the repairs when they could not. Looks like I will now be without air conditioning over the weekend. POOR SERVICE! read more

***BEWARE-SCAM*** We asked verbally and in writing to get out of a lease at Tiger Estates by the University of Memphis on the same day we saw it (poor plumbing, dirty, broken gate to complex). We could not get a response. Contacted the owner of this scandalous leasing company who promised to take care of us. Nothing. No response for days until Tracy Jamison aka property manager sent us an email stating what we owe for breaking a lease we asked to get out of immediately and for an apartment our daughter never moved into due to an unsafe and unkept property. Our first sign sign should have been that this company does not return your calls or answer your questions from the get go. They have targeted the campus and need to be shut down. We have reported them to the BBB. Hard lesson learned but hopefully will prevent others from going through! read more

If I could give a 0 stars, I would. Terrible responsiveness. I've had a broken garage door for almost 2 weeks, and I was told over a week ago that they're looking for cheaper alternatives than replacing the door. Since then, they have not responded to my emails or calls. I've had 2 minor issues since the garage door, and those are being worked on, but in the meantime, I have physical safety and security issues because they won't repair or replace my garage door. DO NOT RENT FROM THESE PEOPLE. TERRIBLE, TERRIBLE SERVICE, AND THEY ARE NOT RESPONSIVE. read more

This is the worst management company I have ever had to deal with. I can't seem to get a hold of them on the phone or "they'll call me right back" so I'm putting my frustrations here. We have called countless times with problems to our rental home. All of these problems have been there since the day we moved in. Multiple missed, rescheduled appointments (some rescheduled without our knowledge) and phone interactions later and all that was done was cosmetic work. Nothing related to the root problem that's going on. What happens, we get charged for these problems even though in our lease it says if it's structural house damage/has been there before the tenant moved in it is not our responsibility. So of course we call and call and call. Nothing happens, no one gets back to us, and they are about to realize we will not be paying for a single thing until this issue is handled. read more

Guy we talked to was nice and helpful he answered on the first call I forget his name, easy simple and fast

I am a current resident of Meridian Property Management (Memphis, TN) and my family and I are preparing to go 5 days with no central air conditioning. Our air went out on Tuesday, Aug. 15th. I have two young ill children which I made EVERYONE I came in contact with aware of between maintenance, property managers, and the 3rd party vendor. We were not provided any means of an alternative option as far as hotel, window unit, etc from day one. Service did not arrive until late afternoon the next day (Wednesday, Aug. 16th). The 3rd party vendor that arrived stated that the compressor on the unit had gone completely out and the unit itself would need to be replaced. An estimate on the work that would need to be done was sent that day to the Landlord and Meridian Properties (property management company). No feedback was given that day until I called for a temporary portable unit to be provided and even then I was only give 1 for a 3 BEDROOM HOUSE. Again, with 2 sick kids. It's now Friday, August 18th and still the estimate for work hasn't been approved by the Landlord. This is inhumane. Its 85 degrees in the home. Meridian goes mute if you push for answers on follow ups. And there isn't an ounce of empathy from the property managers. One only told me "If I could predict when your air would go out, I promise I would tell you"....what does that have to do with fixing my situation now? Meridian Property and the Landlords/Owners they represent are heartless, greedy, self-indulgent people, and I would stay far away from them. The most communication you get pertains to paying your rent on time and keeping your rental insurance updated. Problem wise, they are awful and do not have any empathy towards families nor your children. read more

Russ and I spoke on the phone for about 3 weeks straight. He was a great help but the help ended me nowhere still with no house. Apparently the same day I applied for the house he said was available someone else put down a deposit for. He knew I was frustrated and had been looking for months. Instead of him wanting to help he just apologized anf said he'll give me the app fee back. I don't care about $50 I wanted a place to call home. You'll have lack of communication & already take forever to return a call. Clearly need more staff and better training. It's companies like this in memphis that make you really want to do everything on your own. read more

Please beware of renting from this company, specifically their 1989 Madison Avenue location. The washers and dryers provided in the unit are terrible and break often. It can take over a month for maintenance to do anything about it when there is a problem as well. They will attempt to charge you for all of the pre-existing paint and damage issues when you move out, and immediately send the bill to collections if you dispute it. The building is terribly insulated and you will have terribly expensive utilities bills. The walls are also paper thin and you will be plagued by noise at all hours of the night. The entryway is never cleaned and always filthy with dust, dirt and leaves. Additionally, security in the parking lot is non existent so prepare to have your car broken into during the night. Overall, this was the worst experience with an apartment I have ever had. read more

Stay away from this company. I've never encountered a such dishonest and shady business, specifically their agent Russ. Agents should not lead on potential tenants with lies and dishonesty to make a sale. If you're looking to rent a home, go through another company. read more

Rude agent over the phone! I tried calling to get more information and agent was soooo rude. It was like if she was annoyed of even answering the phone. I'm glad we didn't move forward in renting from them! read more

0 stars. Rented for 30 months. Was a floored when they tried to hold me accountable of issue that existed before I rented. Thankfully the property manager who took over after me renting for 24 months resolved the issue. All I can say is hold on to your original lease and take pictures of the condition of the property the day move in and put in a safe place. read more

Avoid renting from this company at all costs. I have only been in the house I rented for 3 months and I have experienced termites, roaches, ants, and "carpet beetles". My wife gave birth to my daughter two weeks after moving in and one month later, my baby was in the hospital for an allergic reaction to bugs bites. Additionally , The AC unit stopped working. The toilets backed up with sewage. The outlets in the main bedroom never worked and the ones that did, sparks would come out when you plugged something into them. Again, all of this happening with a newborn in the home. But more importantly, not only do they lack any real customer service skills, but they clearly have an issue with African Americans or in the words of one of their employees "those type of Memphis people". I gave this company chance after chance the fix the issues, it never happened so finally after 3 months, I had no choice but to give them notice that I was moving out. Now they are attempting to charge me an arm and a leg and keep my security deposit. Beware!!! read more

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Im sure the property manager will get on here like she has for every other post and argue and try and defend herself and this dump but she will be lying. We had a horrible experience at Village Square. The bathtub didnt drain, told the lady during the walk through in the beginning, still took them over 3 months to fix. The "gated parking" was a joke, the gate was left wide open 80 percent of our year lease. The "gate with a code to walk through" was broken the entire time, anyone could walk up and open the gate. Anytime we had an issue to try and speak to Tracy Jameson she never answered the phone. We called at least 20 times in the year we were there and she never answered the phone one time. The place is a dump and ridden with homeless walking by and through the complex because the gate doesnt work. The laundry room was disgusting and covered in garbage and bugs, the lights didnt work for over a month, there were spiders in it, and the machines smelled like rotten rats. Someone had broken into the laundry room when we lived there, so they changed the code to the laundry room and then WROTE IT ON THE DOOR WITH PERMANENT MARKER. They allowed the neigbor below us to run an air BNB making over $2800 a month even after we informed them, the manager must have been getting a cut of her profits. When we showed up to do the final walk through, which is usually where the tenant and property manager go through and decide what was already there and what wasnt, a different girl showed up and didnt say a word, went through and took pictures, when i told her all these walls were spot painted when we moved in so clearly they dont repaint the whole wall, her response was "I dont understand" how do you not understand??? I said these walls were originally spot painted so how are you going to charge to paint the whole wall? she still stood there with a stupid look on her face as if she didnt understand english, which she very well may not have. When the other neighbor moved out, they hired this family of mexicans, literally 5 of them to come clear the apartment downstairs, they must not be too good at their job because they left the gas stove top on that over the next few days we started smelling gas, called the property manager, no answer, so when the carbon monoxide detector was soudning in the empty apartment, i had to go in and make it stop, only to find the STOVE TOP HAD BEEN ON FOR OVER A WEEK!! we have been moved out for a month now, just had to call the other girl to ask where our deposite was, because Tracy does not answer the phone, try for yourself, no one will pick up 901-808-0144... the lady said she emailed us but couldnt mail the check because a zip code wasnt on the form.. wow really?? you couldnt figure out a zip code for a local address or CALL US AND ASK??? then we get the deposit and they charged us $182 to repaint the whole apartment THAT WAS NOT FRESHLY PAINTED WHEN WE MOVED IN-- THIS PLACE IS A JOKE AND SO IS THE MANAGEMENT, ESPECIALLY TRACY JAMESON I DONT UNDERSTAND HOW SHE GETS PAID WHEN SHE DOESNT DO HER JOB AT ALL, LITERALLY DOES NOT ANSWER THE PHONE - if shes really is the property manager she should be fired because i watched her actively not do her job for a year - ALSO AS FAR AS THE AREA OF VILLAGE SQUARE, ITS TERRIBLE PEOPLE RACE UP AND DOWN JEFFERSON AND TWO RATCHET PEOPLE ASSAULTED ME IN FRONT OF THE APARTMENTS. Also at the beginning of the lease, the girl who showed us the apartment, had texted us, we texted her to inform her we had an emotional support animal did we need to fill out a form, her text said "Read" so we assumed it was fine considering the laws with emotional support animals, then about 5 months later we get a letter from TRACY JAMESON saying we owe $600 and are evicted because we have a pet, didnt even call to ask just went ahead and sent a letter, so we went to the office since she doesnt answer the phone with my doctors letter for the emotional support animal, which she had to shutup real quick about, i guess she didnt like that she didnt get her little bonus for the $600 fee she was trying to have us pay. So when it was time to renew the lease, they "opted out of re newing" i guess that was her way of showing us!! Which was a blessing now we live in a house that isnt a DUMP RUN BY SLUM LORDS. THESE PEOPLE ARE CROOKS AND LAZY. RUN THE OTHER WAY, THEY INCREASE THE RENT 50 A YEAR AND THEY DONT UPDATE ANYTHING. TOOK THEM A WEEK TO FIX OUR AC. read more