ZERO STARS! DO NOT USE THIS COMPANY! Booked my move two months in advanced, I was told packing services were included in my move and came to an overall total of $2500 to only find out TWO DAYS before my move that packing services were not included and by adding that it doubled my total to $5k and I had to put even more money down. The person who originally booked my job no longer works with the company and so everything he told me was disregarded. Throughout the entire process I was being told one thing by one person and another thing by another person. After numerous false promises, I cancelled services. Instead of trying to work with me and apologize about their negligence, they were short, rude and not willing to give back my deposit of $2272 or even a percentage!! When I called, Gaby got on the phone, didn't even ask who it was, and said we aren't refunding your deposit. We are a military family who ended up having to move ourselves across state due to this company's employees continuous lack of knowledge of the services they ACTUALLY provide. Save yourself stress and go with another company who is properly trained and educated on their services and care about their customers. This company is all about money. It's sad. Military families, stay away!!! read more

Do not use this company. Misrepresentation! They don't standby their cancelation policy. Promise a refund but keep your money.

Horrible company. Not professional, not reliable, will take your money and run then kick you to the curb and say there is nothing they can do. They are a broker and even though I paid them, the moving van says they can't refund me for being late on delivery, the broker does. Well merit moving says they can't refund me either. They don't call you back or update you like they say they will. Overall horrific experience, awful company and I would tell everyone to stay away! read more

Please please please listen to every other reviewer and save your money. It is a scam. They gave me a quote after I inventorize my belonging with them. Then the day before the move, someone else call me and tell me the original quote they gave me is not good because the truck is too small. Then they demand that i will need a bigger truck and triple the original price. I was not allowed to cancel the service because it was the day before moving date. Please listen to this review and everyone else. Look like everyone here experience the same issue! I am out of $1200 because I canceled the service anyway due to how shady everything was and i want to save you of going through that experience read more

Absolute worst company I have ever worked with. Was quote 4300 and ended up costing over 10,000. Had to return the truck and bring new truck 7 hours later. Missed my sister's rehearsal dinner for her wedding due to miscommunication. Our apartment that they are delivering to doesn't allow semis. Was told, No problem. We will have a shuttle bring it out." A few days before delivery was told by shuttle service that it would be $1,900 for the shuttle!!!!! WHAT?!?!?! Now they won't even return my communication after 2 voicemails and 3 emails. Sent wrong truck to my house for pickup. Will be sending information to Better Business Bureau and I will not stop until they go out of business. Whatever you do, stay FAR away from this company. read more

If I could give zero Stars, I would. I hired them to help me move items from when my mother died. They showed 3 days early, I wasn't ready, and they MADE ME MISS THE FUNERAL. They gave me the "now or never" speech. So I rushed, and they were counting each individual item that was not in a box. By the time they loaded the truck, the price had jumped almost $1,000. I told him to take some things off the truck that were not necessary, they told me it would be a $200 fee. Then at my destination they were 10 days late delivering it. I said I was still dealing with corporate about the overcharge, so I didn't want to pay everything at drop off. They threatened to sell my stuff! Many items were broken. Every single box was broken open and stuff falling out of it. They destroyed very expensive and priceless items. When I try to make a call and complain, they blocked me. This company should be shut down!! I'm taking them to court. read more

Found myself moving from CA back to NM on very short notice. I had been terminated from my employer and was residing in corporate housing and needed to leave within the week. I had made arrangements initially with one broker and then cancelled because they couldn't meet my timeline and raised the price from the initial estimate. Went back online and was contacted by Steve on July 2 who said they could take care of me and have me picked up on July 5. He said that he would stay on the line while I reviewed the contract because we had to have it signed while the drivers were on the line so that they would be booked given the short time frame. He would not give me time to review the document. Of course, my review was very short -- shame on me. Was told I would be contacted the next day with a specific pick-up time for Friday (since they were only working in the office 1/2 day on Thursday) and to confirm what items needed to be moved. Was told there was no long haul charge, nor would there be an elevator charge. Was informed I would need to have plastic covers for the mattress and box spring, but that everything else was part of the deal (blankets, tape, etc.). The movers were supposed to help me and package the TV in the original box and place the covers on the mattress. Kept insisting the movers would disassemble everything and then reassemble at my destination. I said reassembly would not be needed, but they kept insisting that is what would occur. Said I didn't need because everything was going to go into my garage. Was told there could be a cost adjustment (more if I had additional items and less if I had fewer). The estimate said my items would be delivered within 2-14 days of pick-up. I was also told that additional insurance would be available when the movers showed up. Was informed I would need to be able to pay 1/2 of the remaining balance via money order or cash at the time of pick-up and the rest at the time of delivery. Never got a phone call on Wednesday. I called the office on Thursday and was told I wasn't moving on Friday. Gabby was rather short with me. I was supposed to wait for a phone call on Friday. Email messages to Steve and Todd went unanswered as did phone calls to them. Didn't get a call on Friday so called and got the answering service. The actual mover responded fairly quickly and said I was scheduled for Sunday as they had just been informed of my preferred move dates and they had a 48-hour window. I said they weren't preferred dates -- they were hard dates as my lease was being terminated and I had to be out on Saturday. I found an email to my junk mail account that had me booked for Saturday between 8 and 11, but they did arrive between 2-5 pm. Paid the deposit by credit card. Turns out I actually had fewer items than were listed on the estimate. As another reviewer learned, the "contract" was conveniently not available when the movers finally arrived. Insurance was not available (turns out I had to have pre-arranged with yet another party) so I was stuck with the $0.60/lb. The estimate was not reduced. Was charged a long haul fee. Was also charged $125 for the use of "saran" wrap. Turns out that this mover charges for the saran wrap at $25 per item. I had only been told about the two sofas. The "contract" I had signed was forgotten and as my things had already been loaded and lease terminated, I had to go along with the new contract. At least it was a binding contract. Had to also sign a waiver releasing them from liability for stains or damage to the mattress and box spring because I provided the covers. Luckily they accepted a personal check for the amount due (60% of the move -- deposit plus all moving costs) at pick-up because I didn't have the extra $1000 in cash. My goods were to be delivered within 30 days. The only piece of furniture that was disassembled was my dining room table (four legs were removed). I had packaged the TV myself and took apart the bed. I also had covered the mattress and box spring. They did take the feet off of the sofa and loveseat and took the legs off the headboard. My bookcase wasn't even blanketed. The driver at destination was surprised at the amount of damage for such a small move. The moving company arranged for two individuals who self-identified as being from the local shelter as day labor to unload my belongings. So much for professionals moving my stuff. I had to pay the remainder of the balance in cash or money order. I had to itemize the damage on the spot, but that has been difficult as I didn't have them reassemble anything. Lots of the hardware is now missing (and I am having trouble replacing because they have 120 days to settle the claim), furniture is scratched and damaged, the wicker patio chairs which were brand-new are ruined, and the list goes on. Both companies are currently using names similar to companies with rather good reviews. read more

Why was my last review not here? People be careful, they will use your account information and try to take your money.

Gabby and Bill were great, but the hired movers were not so great! I had to pay an additional $770 to have my stuff moved. If I could do it over I would NOTuse Merit and their subcontractor. Seach again if Merit is the company you are thinking about hiring for your move. read more

The WORST company in the USA. Got a decent quote, booked it, came Sunday added 650.00 to my quote, no one calls you back, WORST RIP OFF EVER. I had exactly what was quoted. Left two messages with the phone operator service while they were here/ Nothing you can do but pay them, I have every reason to dispute charge on my CC. DONT deal with them or Dew the rep at 561-323-7205, then they had the nerve to actually ask for a tip! 833-445-5091 is their number, so DONT book them, BIG mistake read more

Worst damn mover ever. I got a quote, but when the movers arrived they would not pack until I agreed to pay a $5,900 increase in the cost of the move. Plus they arrived at 7:45 pm and took until 2:00 am to finish and crew had the audacity to ask for a $100 tip for each packer. When I declined the mover held my goods as hostage and didn't deliver until the absolute last minute that they legally could, after promising a delivery 5 days earlier (because of the lack of a tip). Oh yeah, they brought the wrong sized truck to the pack, so all my goods didn't pack. I'm out the extra $5,900 plus another $1,000 to fly down and get my goods and bring them back. It was the worst experience of any kind in my life. read more

Merit movers contracted with Direct Movers to move my piano from Maine to Nevada. When the movers arrived they didn't even know they were moving a piano and then proceeded to ask for more money than the contract. When I refused thy said that they would move the piano anyway and proceeded to tape one blanket around it and try to pick it up. After almost dropping it, I told them that I did not feel comfortable with them taking the piano. Merit movers insisted on charging the full amount of the deposit of $651.25. Their reasoning being is that "once the carrier reaches the pick up location services have been rendered." It does not seem to matter if they are even able to render services. I cannot believe a company so dishonest as to not even try to make things right. I don't think that even one star is accurate. -- Be careful about signing a contract with this company. read more

Merit moving do not even deserve 1 star rating. Most unprofessional company I have ever worked with. Regretted so much why I hired them to transport my belongings from one state to another. Their customer service is actually the worst. The only time they will be nice to you is before you sign a contract with them. Once your belongings are picked up, they will give you no relevant information about the delivery. They will increase their changes uncontrollably and will be of no help when you call them. I had a lot of damages in my funiture. The plan was, they will reassemble my funiture upon delivery, they refused to do so, giving an excuse of not having tools. I will not recommend them to anyone. Please do not do business with them read more

Please don't use this company! My move was from Louisiana to Phoenix April 26, 2019, at the time of pick up the driver told me to put a delivery date so I did so. I called a few days before delivery date to give my new address and was told I had to wait 20 business days from the delivery date. I spoke to Michelle CSR mgr, Anita, Gabby, Jerry, Nick no one can tell me what's going on. I was told my furniture was in Georgia ?? Now I've been told Merit is a broker and American Relocation has my furniture. I've been calling everyday, they are rude put you on hold or just don't answer the phone because they have caller ID. It's now July 1, 2019 still no answers and no call backs. I just want my belongings I've researched and it seems like my hands are tied. I've filled a claim with DOT, BBB and was told there has been several complaints. Don't do business with Merit Moving Company or American Relocation nothing but heart ache and stress! read more

Worst moving company. This company purposely underestimates you so that they can charge an unreasonable price the day of pick up. They back you into a corner and force you to relinquish your security deposit. We tried this company and ended up with the worst experience. I spoke with three employees, Jordan, Micheal and Gabby, who all lied to me and were unhelpful. Makes sense why they're unclaimed on Yelp. They are scammers! Stay away! read more

do not use them! they are unprofessional, rude, dishonest, and incompetent! they deserve no stars, but yelp requires at least one.

This moving company is a big rip off they are crooks I had I signed a binding contract with them my total was estimate for 1682.47 I put down a deposit 661,09 so that would leave 1000,.38 they get to my house and wanted over 2600.00 more I said no way I have a contact I told him to look at it he said I have it right off the bat they were trying to rip me off I told them to look at the stuff that' was taking down for my move them he said well it didn't say mattress & box spring & frame it said bed I said well that's what a bed is then he said well the boxes were not the sizes on listed I said ok I leave some of them off then he said well the one dresser is to big it it's double I said no it's not then he said nothing on here is what on the contract I told the Jordan who took my order never asked me the size of any of the dresser's he put down two flat screen TV when I told him I have one flat screen & one older tv & he put down all wrong sizes boxes I said I have like 6 large & medium and some small he put all small I was never told about the packing the bed & dressers up front about the cost I talked the supervisor at the company that came to pick up my stuff I said I have a binded contact that they can't legally changed me more she said yes she can I had to leave most of my stuff because of these rip off they are putting my stuff in storage till I come up with 409.00 she said she would give me 2 months free storge I bet the they will charge me for it so a total of 2191.47 to move a full bed one dresser and 47 boxes is allot to me I know moving out of state is expensive but Damm right off the bat bat they were trying to rip me off I will be reporting them to the better business bureau I believe they do this on purpose to scan more money off you read more

Merit Moving company had me take video of my home to pack and move my items from my home into storage. Merit Moving company calculated my move to be 1,023 cubic feet, with professional packing. Merit Movers outsourced my move without my understanding or permission, to a 3rd party mover. 3rd party mover arrived today and told me that I was missquoted on my cubic feet by Merit and proceeded to blackmail me into paying them $17,000 or they were LEAVING! I called Merit Moving very upset while the actual movers were here, Merit said they fired the person who booked my move and calculated my cubic feet for shaving off cubic feet to book moves! I told Merit this moving company they outsourced to is trying to blackmail me for $17,000 or they're leaving and not moving me! Merit apologized and said they would cancel the move because they couldn't perform the move anymore for me today and would refund me! I had to move today, 9/8/2019 because I sold my home and had to hire another moving company last minute! Merit is playing more games by not refunding me in full for not providing ANY moving service and royally screwing me! read more

Despite asking many questions and even asking worse case scenario questions, I booked with this company. Worse mistake of my life. Prior to confirming my booking I told the guy that lived in 960 square ft apartment and the move would be including two people living in the home. I said that so he could ensure that he quoted me correctly on the amount of boxes being moved. I walked through the apartment while on the phone with the coordinator where as to get an accurate inventory of the things being moved. A few days out before my schedule move (August 24) I receive a call from Merrit's quality control finalizing my move inventory. Again I emphasize the size of my apartment and things being moved. Towards the end of the conversation the guy Walter says you have 30 small boxes included in this move. I quickly rebut and say I don't know where that came from I have large boxes this needs to be changed. He tells me oh it will be okay it's no big deal as long as it's no more than the 30 boxes you told the coordinator. Again I tell him I don't need any hidden fees taxed on was he sure it would be okay. Walter assured me I would be fine. I'm moving across country I don't need any hiccups. He states I would receive another call confirming my move time on the schedule date of August 24. Well a day or so later I receive a call from a lady confirming my move date of August 24. I tell her that I live in condo and we have scheduled move out times. She states okay that fine I will note it here. Needless to say that was a waste! Day of my move the third party moves arrive 2 hours late from the schedule time, and I was charged and additional $5,200 to move my items!!! I immediately attempted calling Meritt and to no avail was I able to reach anyone. I left several voicemails and guess what, i still haven't been able to reach anyone at Meritt. The third party movers of South Coast Van are the biggest thieves along with Meritt Movers. I not only feel like I was robbed but my trust violated. The movers at South Coast stole some of my personal items and Meritt stole my money. Never use this either of these companies. You are better off using uhaul, Penske, and budget. Move yourself!!! read more

This is a scam company. I had a contract, paid them an $800 downpayment for a move to occur within a two day window. The company never called me to confirm when the movers would arrive and I was left waiting and wondering with no recourse; the movers never showed up; two days after what should have been the move, I receive a sketchy phione call from a man telling me to go to my bank and get him $1200 cash because he was going to show up and move me. He said, "Go to the bank, get cash, then I'll call you back and tell you when I will show up". He never called back as I assume he knew I was on to the scheme. Despite numerous phone calls and messages left with Merit to find out what was going on and to complain that no one showed up, no one called me back. It wasn't until about 6 days later after I turned them in to my credit card company that they called me and left a message, wanting to know, "How did your move go". Basically they conned me for $800 and left me high and dry without movers. Bottome line, they are scammers. They do not provide the services that you contract with them to provide and then they njust basically say they are not responsible. The other thing you need to know is that the electronic contract they send you disappears following your payment. I went to pull up my contract and it said "contact customer service" so the contract had electronially disappeared. STAY AWAY FROM THIS COMPANY. YOU WILL NOT GET THE SERVICES YOU PAY FOR. read more