These issues have been resolved by the builder. Again, the sales staff was incredibly helpful in helping me navigate to a resolution. Thank you, Angel, Andres, and Dayana! read more

Not recommended: chronic HVAC issues in a new home, repeated failures every year, and poor customer service with no effective solution provided. read more

Service after the sale of home is a joke. Warranty service is a total scam. Id recommend not buying a home from them if youre looking. read more

Low end builder. Not the worse but close. The agent made a bunch of inaccurate features like a gated community and a fountain in the pond. She also said the Clubhouse would be inclosed with pool table and place to have events. The Clubhouse is tiny and not enclosed. Can't be used when rainy. No soundproofing. I can hear dogs barking all day and cars driving by. read more

We started noticing that the stucco pillars holding up our balcony deck kept on getting leaks. After speaking with 5 general contractors, they all pointed out that it's very likely that the balcony deck wasn't properly waterproofed, hence causing a leak that then affected the stucco columns. I had Meritage check this out, which took them months to do. They came back and wrote that they took up some of the balcony deck boards and saw "no water damage". They also wrote that the leak was coming from the front trim. Taking that info, we then hired someone to repaint and caulk the front trim and re stuccoed the pillars, etc. But that didn't solve the issue. So finally we hired a general contractor to pull up the balcony deck boards and he found substantial water damage, to the point where it could have caused personal injury to our tenants had this issue continued being unfixed. What our GC also found was that Meritage did not properly do flashing, use the correct screws or seal the sleeper boards below our 2nd floor balcony deck. These actions on Meritage's part has led to extensive damage to our balcony deck to the point where we had to spend over $40K to demolish and rebuild both the balcony deck as well as the damaged stucco pillars holding up the balcony deck. We submitted this evidence to Meritage and they denied the claim for no reason whatsoever Even though we were within our 10 year structural warranty with Meritage. They are the worst possible homebuilder and no one deserves to live in such a shoddily constructed house. May their karma come back to them! read more

My fiancé and I bought a brand new Meritage homes home in 2020, now in 2025 we have been battling water intrusion in the walls that led to extensive mold due to faulty building. They didn't seal our windows correctly, somehow passed inspections and now battling to get our home repaired through insurance, living in a shack with no dry wall for over a year to due mold mitigation. Do not buy, horrible experience. read more

Our sales person was helpful and answered all our questions. It helps if you know which questions to ask. What's the HOA? Is there a CDD? What are property taxes estimated at? Etc. We love our home and appreciate how tightly sealed it is, being in South Fl. We did have some issues with cracks in the garage floor, but they offered to epoxy it as the cracks were not wide enough to merit a drastic repair. Every single builder we checked out prior to buying had similar build quality issues because they all pull from the same pool of subcontractors/workers. If you use that as your base line for rating homes, I give Meritage a general score of 3.5 out of 5 but a 4 for our specific home. I've noticed things like a lack of right angles, doors that were not plumb, and slightly misaligned archways--all things that could've been avoided if the workers used leveling tools properly, the inspectors did their job correctly, and deadlines weren't prioritized. What we like: The ceiling heights are 9' 4", the baseboards are taller than other builders, they use foam insulation in the attic and exterior walls, impact windows, and the price was right for the location and square footage. Anyone complaining about the included appliances must understand that they are builder-grade and aren't intended to last a lifetime. read more

The salespeople are eager beavers and get the sale done! no problems there. BUT it would be nice if they make mention of the CDD fees!! THAT is one and a half times more than your tax's. CDD fees are a Florida thing only that allow the builder and all the big shots to get rich off the people that buy their homes. their robbing people without using a gun. then you have the work quality of the homes. FFFFF rating across the board. however, they do dress it up nice so not to attract attention to everything you CAN"T SEE. If you buy one of these homes in Fl without first getting a FULL 100% top to bottom inspection, then you're asking for problems down the road. But those CDD fees are bull crap. anyplace else county government and the developer pay all that. $ 3K per year for CDD fees so they can have money for things like what? fixing a bird bath or painting the club house? GREEDY GREEDY HOME BUILDER! ring up a NO SALE for me. read more

We had very bad experience, they promised to give blinds, refrigerator, washer, and dryer with the house but they just gave blinds and refuse to give refrigerator, washer, and dryer. We trusted them that such a big builder will deliver what they are promising but they this house comes with out refrigerator, washer, and dryer. Even though this sell was done with other houses. We reach out to manager but she bluntly refuse and make us look like we are lying. read more

Reasons not to purchase a Meritage home. I moved into my new home in December 2022 and since then: 1) I had to beg to have the included dehumidifier installation which took place a year after the build (not so bad at least they did it). 2.) The irrigation installers cut corners by not installing a water cut off, piping broke, without water for days until they came and repaired their handywork. 2.) I had a flood from the second floor of my home extending into the first floor from a toilet installation issue in the master bathroom. After $20,000 of remediation and repair somewhat back to normal 3.) When installing vinyl plank after the flood, the sub flooring installed in the second floor loft was all uneven and needed to be addressed. 4.) The master bathroom fan stopped working due to a roof leak from an improperly installed roof vent. Had a delightful (sarcasm) conversation with the roofing company they used, and apparently they are happy with their workmanship after 2 years. Unless they offer you a 5 year warranty run away!! read more

DO NOT, I repeat, DO NOT buy from Meritage Homes, they are utter TRASH. Everything has broken right outside the warranty. My microwave, the fridge, the dryer, and now the most important, the A/C!!! I called to see if this could be resolved after a tech from Armstrong came to see it saying the inverter was used and it's missing the icm493 surge protector!! Don't you think that should've come with your homes?! The warranty expired less than 2 months!! The mistake caused by your company is going to cost me over 4K!! #meritagehomes #trashhomes #acbroken #floridaheat #heatstroke #pos read more

There are so many reasons to NOT use or buy a home from this builder. Bad workmanship, bad plumbing, bad siding, bad engineered flooring and the list goes on. Cracks on the exterior siding, cracks in basement floors, uneven engineered floor, low profile toilets that make a horrible sound when flushed, shower doors misaligned, and the list goes on. Poor to no response after the year punch list. No accountability! The only positive thing is they build poorly BIG houses. Emphasis on the word BIG because the homes are big but the craftmanship is bad, poor, and tacky. Stay away or better yet, run and look for a quality builder. Do your homework ask for homeowner references. Go to some of their neighborhoods. Check out the homes in Fountain Inn, off Fairview Rd. read more

2022 UPDATE: Negotiate the cost of your first repaint. Poor Quality Exterior Paint - My house is not even 4 years old and the are requiring me to repaint the house. I'm not even the first as some of my neighbors were hit with the same violations over a year ago. Beware. 2019: Major plumbing issues that were unaddressed for months, caused major damage resulting in a major insurance claim. Damaged most of the flooring and carpet on the second floor and was without one of my bathrooms for almost a year before it was resolved. (In a household of 4) 2018: Connie Collier and they entire Orlando division are the epitome of sketchy sales people. Poor customer service, lies, and even worse construction. Talk to anymore in the Watermark community of Winter Garden, FL and they will tell you. read more

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We just purchased a Heritage home two months ago, hung clothes in the closet and it completely collapsed after inspection come to find out they used particle board and pin nails never heard back after we complained. The fence is made from the cheapest materials already coming apart again pin nails was used. The front and back yard is a disaster uneven and full of holes kids can't even go out and play. read more

We built a house in 2020 and it was poorly built. In the little over 3 years we've been here the repairs have been insane. The irrigation manifold has had to be replaced twice. The pool enclosure door has broken. Both lights in our pool have had to be replaced. Our pool has a leak. The vinyl flooring has several areas that lifted and had to be replaced. The carpet has creases in it because they didn't stretch it correctly. Like the list goes on. I would not recommend. This is the 3rd house we've built and the first with Meritage and I would not recommend. read more

the only thing the do good is advertising their quality of work . We bought house 15 months ago and. until now their warranty services are existing . My last warranty claim stay unanswered for last three months Make sure to check your drywall finishes , interior door installations - gaps up to 1/2" filled with caulking , caulking all over window frames outside and many more issues . No wonder it took them about 2 months to build house - just terrible experience . read more

If you need a new home, do not use Meritage. They will push, threaten, lie to you to close on the house before it is done and then take a long time to fix problems. Their entire team from sales to the in-house mortgage and title company in Tampa/Sarasota is unprofessional, unethical, incompetent group of people who will make you lose sleep and be very unhappy and regret the purchase. Stay away from this builder. They gave us a lot of trouble during closing and after. They do not care about the quality of their work, they just want you to close and deal with multiple problems after. They stop responding to your emails once you close. Their work culture is really, really bad. read more

We bought our house with Meritage home in FL August 2022 and let me tell you nothing but trouble a so called "energy efficiency home" where they forgot to install a humidifier while building the house they came and installed it and all you can hear at night it's a drop of water going down the drain in the laundry room, Whirlpool cheapest appliances for me to use my oven in 350 degrees I have to set the overnight at 380, not even a year and problem with the AC unit. read more

Meritage tried to sell me a new house without HOA docs that had been approved by the state. With all the reviews I've seen since then, I realized I dodged a bullet. read more

have been disputing in regards to our newly home that was purchased back in August 19th 2021. As a first buyers , we have been surprised with lots of circumstances from the day we entered our home. As soon as noticing anything , we did our duty to report it without any hesitations and expected to have it fixed . We had to take days off from work for free to have someone over to fix the issues but remained pending . read more

I will never recommend to anyone, this builder. From the administrative to construction facets, they were unprofessional, put up a poorly built home, and have made it clear they will keep your earnest money no matter the situation. Please please please do not support this business as it only hurts ameircan home owners. read more

The sales person let me know they are goal is to let us to move in ASAP and the missing or repair parts will do after we move in. After we moved in, called/emailed/texted, nobody responded. The kitchen sink missed a part (hi-low) was not replaced and kept water leaking for over 3 months, the stove was installed 4 months later after (too much to list).Last week one of the person working in the office called me and let me know the warranty is only 30 day for thing that I requested, I received an email today and let me the warranty is only under 10 days ..this is how they plan the game read more

I will never purchase another home from Meritage builders, their whole team from sales office to design center to the Contractors ... all are unprofessional. They could care less if the home they are building for you have crooked walls, electrical wiring is all screws up, plumbing is of poor quality. And what we have to deal with is pure threat under the HOA company that is picked by Meritage. Have had a Very difficult time for the first two years until the turnover. Be careful buying a Meritage home, really do not follow any ethics, don't put much effort in building quality homes and to get someone to come fix something the first year, you get a lot of run around. Just beware !!! read more

We've had so many issues with our home since we moved in 2 months ago. I don't know what's worse- the issues or the lack of response from meritage warranty service. Every time we call about a repair (we have had 3 leaks so far) they make an excuse about it raining so much in Florida and our AC is set too low. It is the most irritating thing to hear these inadequate excuses from a builder that is supposed to be reliable. read more

We bought a home in Province, a retirement community in Maricopa , Arizona 12 years ago. I have spent a lot of that time fixing plumbing and irrigation problems during my retirement. I had wondered why water would leak at the bottom of the garage floor , and why we had herds of rats in the attic along with nesting birds. Turns out Meritage never finished the tile roof, leaving it wide open to the outdoors. So far the repair estimates to bring the home up to code is in the neighborhood of 50,000. I would be happy to send you pictures of what you can expect from meritage homes , hopefully before you buy . I have dryrott in the walls , a leaky roof and lots of mold with rats and other uninvited inhabitants. And who signed off on the home inspection from the city ? The city of Maricopa refuses to release that information. Meritage is not a company with any integrity whatsoever, and I would not recommend the City Of Maricopa as an upstanding Government agency either. Jerry Wilson Wjerry548@gmail.com read more

I have nothing but love for my Meritage home. Everything is perfect! There were a few minor things they had to come back to look at but they were quickly taken care of when I contacted the office. My home is spacious, had very nice blinds installed in every window, granite counters in kitchen and baths, very nice carpet and tile. I have nothing negative other than there could have been a bit more space alloted for the refrigerator. But Overall, I love my home and would buy another one! I will also add that the onsite sales person I worked with, Josh, was extremely helpful, candid and responsive to anything I asked. I have zero complaints about Meritage. read more

We are renting a Meritage townhome in Greenville, SC. We are very disappointed in the construction of this home. The carpentry work is terrible. Caulking around baseboards is terrible, there are many places on the sheet rock that was finished very poorly. We are thankful that we didn't purchase, because we now know that we will never purchase a Meritage home. read more

You would think in 2021 people would be doing better with racism and discrimination. I just left the sales office in Clermont where I feel very discriminated against from the time I walked in the door the salesman was cold he looked at me didn't greet me or say I'll be with you in a second or anything. And then when I was trying to discuss the house he blew me off told me everything was on the website it was very rude and short. Ask me was I going to put a contract today and just told me to walk through the model with an attitude while rolling his eyes at me. After viewing the model I came back in very friendly and was telling him that I was very interested in the Yellowstone and that I would like to come back with my husband when I was asking him about pricing information he was very short and said he would need to take my name and everything when they become available but when I went to give him my name he blew me off and said go check out the competitor next door. The sad part is I would have been a cash buyer I was trying to explain to him that I just sold the house but he did not want to even hear anything I had to say. So now Cagan Crossing Meritage Homes has lost a potential buyer. But this is unacceptable yes I am African American and this is just sad because you never know who has money and who doesn't the couple that was in there when I walked in was white and was being treated very sweet and very kind and the salesman just looked at me and discussed when I walked in the door. This is how I feel the racism. read more

Beyond disappointed with this company. Inspect EVERYTHING the moment you walk in. Still in disbelief

This is a terrible company. Do NOT build/buy from Meritage. Worst decision ever. Greedy crooks who do not stand by the workmanship. Do NOT sign a contract with them without going to a real estate attorney for review first. read more

very Poorly made homes. Our home is 6 years old and is literally falling apart! Huge stucco cracks because of faulty stucco and now we have water intrusion into the walls of our home because of a construction defect on the windows. we are having to have walls ripped out and all of our windows either replaced or repaired. Meritage has yet to even respond to our warranty claim!!!! HORRIBLE!!!!!! read more

If only negative stars were an option. Stay away from this builder! You are better off throwing your money down a drain. Toddlers build better houses with legos than Meritage Homes does. Our house was delivered to us in a rushed closing damaged. They accidentally put a giant hole in our foundation with piping for a second island we were never to get. That hole has continued to ruin our wood floor and it has now been repaired 3xs going on four. Their own trade even said Meritage goes for the "quick fixes, the patch jobs" and this is true. The ceiling in my baby's room split and chunks fell out due to the roof not being properly sealed and causing a leak. Our garage flooded due to the outside wall not being properly sealed. Our extended lenai ceiling buckled and split due to improper support. When we moved in we had no water because the drainage was clogged from construction debris. We also moved in with our main water line broken (our yard flooded) and need to be repaired. We learned our new ac units were installed with faulty coils - it broke down twice and needed new coils twice. We moved in with a bad thermostat and we are on our third one. Not once has quality control, or leadership ever reached out to us. Not once. I reached out to the the customer service manager myself (Christopher) and I reached out to the Orlando Division President (Brian). Didn't matter though they take no responsibility and have no care because they've already gotten the check from us. It's sad how they rip people off - if you're reading this and are considering please take to heart my experience. My family has been through hell with them. I pictures and video for anyone that would like to see the damaged home they delivered to us in a rush to meet their numbers. read more

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Anyone have any major structural issues with Meritage in seaside community? Master bath issues in particular?

Meritage management in the Austin area is very bad and ignores and never welcoming the customers, also the sale president Jeff Anderson is discriminating the customers. I paid $11192.00 as Ernest money and upgrades signed a contract and had a prequalification for a loan, still, sale vice president Janet canceled my contract after three weeks without saying a word, and she still has not paid back my money. I was talking friends, I was told that Meritage homes have very poor quality and people are not happy at all. These are the photos of homes build by Meritage homes less than 8 years ago: read more

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As a first-time homebuyer, my experience with Meritage has been a nightmare. I have filed multiple warranty claims since closing on November 23, 2021. I have had issues with the doorbell chime, nails poking through the drywall, closet shelves collapsing, HVAC unit leak, caulking peeling in bathroom, chipped floor tiles, loudly banging roof vents when windy, and a water main break. The workmanship is extremely poor. Unacceptable for a brand new home. The building manager is rude, could care less, and will tell you anything to secure closing. I will NEVER again purchase a home built by Meritage. Prairie Meadows in Ocoee, Florida. read more

Please try to avoid Meritage if you can, they do not care to make a quality home for you and are just concerned with doing enough to close. I closed on a new construction home over 2 months ago and it is still not finished. The completion of the home was pushed back multiple months due to errors in ordering the correct materials for our home. All other homes on our street were completed prior to ours, even the ones that broke ground after. During the final walkthrough I pointed out over a dozen issues to be corrected, most were identified by a third party inspector. They range from minor issues (missing can lights, loose breaker, missing exterior trim pieces) to major (unstable knee wall, sloped/incorrect floor piece on second floor, poorly sloped gutters causing water to pool). During the walkthrough I was reassured by my builder that these issues would be fixed quickly. Well it's been 2 months and only 1-2 issues have been dealt with. I check up with the progress weekly and am usually blown off with no real update. Most recently I was basically told that they really don't HAVE to complete any of the punch list items because the home received it's CO. My advice is to avoid Meritage if possible, they only care enough to finish your home and collect your money, then they make no effort to stand by their work or their word. read more

The absolute shadiest corporate culture you will ever deal with. Once they get your money, forget them ever doing the right thing when it comes to warranty work or home issues! They will promise the world and won't hold to those promises! Contractors will admit to bad work in your home, warranty staff will point out what is wrong and what needs to be done only for corporate to squash it and tell the home owner its acceptable and they won't make the repairs or do what's right to resolve the construction defects their contractors made! RUN!!! read more

Meritage Homes - My house at 1 year after closing. At 1 year 8 mos, the columns were finally constructed and stuccoed - 3 of 4 crooked and they won't fix - Real Estate Services Near Me - Orlando, Florida

Their customer service is non existent. I just realized that they did not build my home with off ridge vents above mt garage according to their plans. Big issue because my attic is not venting properly. Called Customer Service, they never got back to me, emailed customer service manager and Division President a week ago, no answer. Most builders respond within 24-48 hours. Not Meritage, everything is a fight with them. I just want what i paid for. read more

Very disappointed with them. The experience is like buying used cars.Everything is about the buyer until you close the deal. Then you learn that they lack a minimum organization, are very but very expensive to make any small change and have no flexibility to accommodate any request.Their design center does not have many options and they are very arrogant. I deeply regret buying from them. They ruined my pleasure of buying a new house. 09/24 update: they now want me to sign off the design center as soon as possible. It is impossible to know what I am signing for. And their "Director of Operations" just throw a "We always aim to give great customer service" at me. Yeah, right. read more

They don't even honor a written down promise! Update 6/11: Just found out that they've canceled the contract without even notifying me, and they are reselling the house while still holding my deposit. Isn't it fraud? There are tons of articles warning against trusting a builder's oral promise. Hardly would anyone expect a builder to break a written promise. But this is exactly my experience with Meritage Homes. Meritage Homes promised to build two units of HVAC. After they mistakenly installed a single-unit system, they refused to replace it with the right system as promised. I ordered to build a new house with Meritage Homes at Oviedo Gardens in January 2017. Before signing the contract, I asked the sales associate how many HVAC units there will be for the two-floor house. She checked the plan and confirmed through email that there will be two. Satisfied with the answer, I chose the model and paid the deposit. However, Meritage Homes mistakenly installed a single-unit damper HVAC instead of the promised two units. I researched and found that damper systems are far worse than two-unit systems except that the damper systems are cheaper to build and install. I brought up the issue to the construction manager and the sales associates. They told me that their company forgot to synchronize the plans the construction team and the sales team use, and the two teams end up using different plans. They admitted it was Meritage Home's fault and believed their company would replace the wrong system with the right one. However the Orlando division rejected the switch. Joe, VP of operations, came up with all kinds of funny excuses to reject the replacement. Because of word limit, I have no space to write down all the funny reasons he provided. I felt shocked by the Orlando division's arrogance and unprofessionalism. I've been looking for ways to sue Meritage Homes but under the current legal system, there is really nothing a house buyer can do to protect himself, not even with a written promise or contract. All I can do is to warn future buyers about Meritage Homes. I think the problem lies in their corporate culture, which definitely doesn't put customers' interest first. I doubt those people even care about the company's reputation or long-term profit. Whenever issues emerged, their first response is to play hawkish on customers. They seemed to believe that all customers would concede sooner or later. Sometimes they wouldn't hesitate to lie to customers to avoid trouble. Speaking of lies, here's another example. The side width of the countertop of my kitchen island is 7 inches shorter than that of the countertop in the inventory house. To make sure the inventory house should be right, I checked Meritage Homes' promotion house of the same model on YouTube, which has the same size of countertop as the inventory house. The overhang of my countertop is so small that the person who sits on the chair by the kitchen island would have no room for legs. I reported the issue to the construction manager. He replied the inventory house was wrong and mine was correct. I asked for the plan. He sent it to me and the plan almost perfectly matches the inventory house. He threatened that if I continued to complain, he'd lift my countertop and cut the width even shorter than before. Up till now, Meritage Homes still insisted that my countertop is the only one that's correct. It seems that the plan is wrong because it doesn't not matching my countertop. The building process has been a nightmare. As far as I know, the sod company has come five times but a big part of lawn is still bare. Each time, the sod company failed to bring enough sods. I asked sod workers why. They said they brought what the builder estimated to need. No need to say how much waste is involved. If Meritage Homes really wants to save money, they should improve building management rather than miss a HVAC, cut corners on countertops or lie to customers. read more