They are knowledgeable about anything pool related and helped. Us many times with water issues.read more

Listened. Did what they said they will do and when they will do it. Available and prompt. Price was…read morewell below Mermaid pools.

This place is great and Shirley is amazingly helpful. Just take in a water sample and they will…read moretell you what you need.

From the owner: L & M Recreation Inc provides pool equipment to the Kokomo, IN area.read more

Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

Royal Spa - Pendleton Pike - Ask for Todd Johnson…read more Todd Johnson has truly gone above and beyond in his efforts. His dedication, professionalism, and attention to detail are unmatched. I picked out a new Royal Spa. As a female, I was treated with complete respect, and Todd took me seriously throughout the entire process. The sale was easy. Todd answered all my many questions. I had everything planned out for the placement of the spa. Todd reviewed my plans and verified. The installation went well! I have rusty well water at my home. Todd was willing to tackle this huge problem. He has spent countless hours giving me tips on how to bring down my PH level, alleviate foam, and clarify the water. This is the best the water in my Royal Spa has ever looked. I absolutely love my Royal Spa. I've especially enjoyed relaxing in it with Epsom salts for a perfect soak! Originally, my mom and dad originally purchased their Royal Spa in the early 1990s and gave it to me to use. I moved it to my house and used it for 19 years. Remarkably, it lasted over 30+ years before starting to have some electrical issues last summer. This is a true testament to the durability and quality of the Royal Spa brand. I ended up giving the spa to a person who was an electrician, and he was able to fix the wiring problems. Now, he's enjoying this 30+ year old Royal Spa at his home! So, without a doubt, I knew I wanted another Royal Spa! As soon as I walked into the Royal Spa store, I was welcomed by a professional salesperson, Todd Johnson. From my experience, The Royal Spa brand has proven to be top-quality and is built to last for many, many years! I highly recommend asking for Todd Johnson! He will absolutely make sure you get the assistance you need! Thank you, Todd Johnson

Great service and a great product! Highly recommend!…read moreWe've had our Hot Tub for over a year, and it gets used at least 12-20 times a month! The cost to run it is barely noticeable. If you're in the market please stop in and talk to Derek Kitchen.

Great staff , willing to work with your needs. The offer the small town vibe and great service.read more

From the owner: Pools Spas and Gas Fireplacesread more

Just had the pool liner replaced in our huge pool. The workers had the old liner out and the new…read moreinstalled in 24 hours. Pool was filled promptly by Jack's Water, another stellar company in just a few hours. Quite a feat, it was 45,000 gallons! I cannot give enough praise for the great job mermaid did for us. The total cost was so reasonable. I recommend this company absolutely

I wish I could rate 0. About 1 month ago, I was ensured that my hot tub could be relocated from my…read moresunroom to outside. I asked for the serviceman to come to my home to measure, however, they said they did not need to come out, as they installed the hot tub so they knew they could get it out. I purchased an entirely new concrete slab for the hot tub to be placed on. once the concrete was done, Mermaids came to relocate the hot tub and said they could not do it. They promised a manager would be contacting me within the day to discuss. It has now been 5 days - I have called daily and my calls are ignored and I have been completely ghosted. Do not trust this store or their service!

Couldn't be happier with our Hot Springs hot tub! Their staff was extremely helpful allowing us to…read moretry out all of the hot tubs before our purchase. And I'm glad we did....We ended up buying a different one than I thought I wanted. They have also been very helpful with my follow-up questions in learning to maintain our tub. We have totally enjoyed sitting in our Sovereign, watching the 8" of snow falling. We've both had less aches and pains with regular use and our grand kids had a blast swimming in the "hot pool" at night. Great experience all the way around!

We just got our Hot Springs jet setter XL delivered today and had an amazing and awesome experience…read moreworking with Kathy Koebel at Hot Springs of Dayton Ohio. From start to finish, she made sure that we purchased the right hot tub for us... Invited us in to try out the ones they had in the showroom and talked us through all of the things that we were looking for and kept us updated on the progress of our order Since I was very stuck on one color. Would recommend them to anyone, especially as long as Kathy is there.

Best Ollies in Indiana. Got just about everything. Very good customer service. Even the food…read moreproducts are good.

Wonderful people and great service. It's a bit like treasure hunting. You never know what cool…read morestuff you will find.