My experience at Aspen Dental has been absolutely horrible. The majority of the staff have…read moreunprofessional, nasty attitudes and get irritated easily by simply doing their job. It's disappointing to see how personal they take things when that has no place in a professional environment. Every patient deserves to feel welcomed, respected, and cared for -- but this office completely fails at that. Respect works both ways -- in order to receive it, you must also give it. Unfortunately, this staff doesn't seem to understand that. I had a root canal done on Tuesday, then called the next day (Wednesday) to ask if the dentist could also check my chipped tooth while completing my crown procedure on Thursday. That's when I found out my appointment had been canceled -- and not by me. I never canceled my crown appointment, and it makes absolutely no sense to cancel it when I just had a root canal. When I asked who canceled it, no one knew. The front desk lady showed zero care or concern and acted like the situation didn't matter. The level of unprofessionalism is shocking. On top of the poor attitudes, the cleanliness of this location is completely unacceptable. The rooms are filthy, the floors look like they haven't been mopped, and I honestly question if their tools and equipment are even being sanitized properly. For a dental office, this level of hygiene is disturbing and unsafe. I have decided to take my crown procedure elsewhere -- to a more professional dental office that actually values patients and maintains a clean, welcoming environment. Aspen Dental has completely lost my trust as a patient. Someone from the corporate or franchise office seriously needs to step in and take a hard look at this location. From the lack of professionalism to the poor sanitation and careless communication, this office is a mess. I would not recommend this Aspen Dental to anyone -- save yourself the headache and go somewhere that truly cares about your health and time. Make sure you double-check that Aspen Dental actually canceled your appointment if you no longer want any services from them. They'll tell you it's canceled, but in reality, they often don't follow through -- which feels sneaky, because it means they can still get paid for active appointments. I even have a recording of the manager confirming that my appointment was canceled, the refund amount that should appear in my account, and that I wouldn't be billed for anything else. So if they don't follow through and I end up getting an unexpected bill for a procedure I never even received, I'll be suing Aspen Dental!

TERRIBLE!!!! Don't even waste your time going here. They've cancelled my appt more times than I can…read morecount on my hand all because "we don't have a hygienist that day". Which is there reason every single time. How on earth do you never have a hygienist working at a dentist office. The 2 times I actually have been able to go they barely know what they are doing. A literal joke of a dentist office.

Said my insurance covered then they came back with the whole bill and added it to what I had…read morealready financed

I had a tooth extracted in February, now back for a cleaning,but they say I need a full evaluation…read morefirst. Most dentist do that at the same time of cleaning. Aspen wants another appointment to get a office visit charge.

In January 2024, I went for an emergency extraction because one of my teeth had pushed into my gum…read moreafter crunching down on a nut. The dentist also extracted a second tooth that she said needed a root canal and asked if she should extract. I was in such pain and agreed which probably was a mistake. Then I went to the manager and she set up a follow-up periodontal treatment plan with an appointment. A couple days later I had to return because I was in even worse pain and my gum had become infected. The dentist prescribed pain killers and antibiotic. I called back and cancelled my periodontal treatment. Later, I found my credit card was charged for the periodontal treatment -- I had earlier had a problem with another dentist like that and insurance said, first of all, they need to submit the bill to them first and if the patient owes anything, then submit a bill to the patient. I called back and complained and they said they would refund me. About a month later I got a check in the mail. So, that was what I thought would be the end of my relation with Aspen Dental -- thank God. However, last month, more than a year after my experience, I started getting texts, saying I owed them money but didn't explain why. I ignored it at first because I had submitted my insurance and thought I was all paid up. But the texts continued so today I called and they said they refunded me twice. I knew I got the check in the mail, so how could that be? It turned out they also refunded my credit card. I rechecked and sure enough I did get a credit. Now, I'm not sure what to do about this. They made all these mistakes: 1. I got an infection 2. They charged for a procedure I didn't receive 3. They charged before submitting the bill to my insurance as is the appropriate procedure 4. They mistakenly sent two refunds 5. They text me more than a year later saying I owe them money without telling me why All I can say, if you're looking for a new dentist, go to Moorehead Dentistry, which is just up the road over by the Walmart in Lebanon.

We are new to the area, so we went to Aspen Dental in South Lebanon, Ohio, for a cleaning and…read moreevaluation. My wife went in for her appointment, and from the moment she entered the lobby until she left the building, she felt everything mentioned in all the post reviews. She was forced into dental plans and/or coverages...and was not able to be seen until the finances were in order. This is after a long conversation about whether our insurance covered what we were asking to get done. I have never seen her so rattled. Worst experience ever!! I should have read the reviews before putting my lovely wife through that!!

gave them 1 star only because there wasn't a lower opinion. I made appointment with this location…read morefor 8 o'clock Saturday morning for an emergency abscess tooth. When I got there, they told me that they double booked my appointment time and that I would have to come back a different day. Told them I couldn't do that with an abscessed tooth. My cheek looked like I stuffed a golf ball in it. I told them I couldn't sleep. I couldn't eat and I needed help right away.They said sorry. Found an emergency dentist who took x-rays and looked at the tooth and stated it had to come out immediately, and I had to be on antibiotics immediately. I now understand why aspen dental has such low ratings.

Had an 8:00 am appointment. Have been waiting for 45 minutes. When asked why I was told 2 employees…read moredidn't show today and not sure when I would be seen. At this point they deserve one star!

They falsely advertise "emergency care" to basically get you in the door so they can do a full exam…read morewith X-rays and bill your insurance. Only after all that will they consider dealing with whatever you need emergently taken care of and usually that requires another appointment on another day. Kind of defeats the point of coming for urgent needs if you can't have something simple like a lost filling addressed. Maybe don't advertise emergent or urgent care unless your practice really intends to provide that kind of care. Overall definitely a business model and not a true healthcare model that prioritizes the patient and providing quality care. Would give zero stars if I could.

My name is Robert T. Pierson (Tom) and I would like to say that Dr.Liggett is one of the best…read moredentist I have ever had! He explains everything really well , has a good bedside manner & is funny too! ( Scares easily of E.T. ) LOL ! I would also like to say Sara (Dental Assistant) is very good at what she does, she's very considerate of your comfort & is funny too! Katie( Dental Assistant) is very strong, wise, very considerate about your comfort & also very talented. Lexi (Dental Assistant) makes you feel at ease, very sweet with a cute personality. Aubrie( Dental Hygienest) is very professional , very thorough & informative. One more shout out to Kenneth who is a great & funny guy who is very acomadating with setting up our appointments ! My 2 crowns look amazing!

I wouldn't send my enemy to this DUMP. I had a tooth that needed repaired, they had me pay up front…read morefor an ex-ray, after I told them what tooth was bothering me, that was $375.00 cash, they proceeded to take me into one of their tiny rooms after the ex-ray, as I sit in one chair for an India man doctor to look at my mouth, he informs me I needed skin graphing. I declined, he sent me into another small room, into another chair, as I wait, a lady came in, wanted me to go back up front, I had to pay again, for a tooth removal. I had to pay yet again, $475.00. (850.00 in cash & credit card total) I informed them, I was not a normal patient as I needed extra lidocaine as I couldn't get numbed up by 1 shot. Doctor didn't listen as he gave me 1 shot, left the room, came in, started picking at my tooth, sent me thru the ceiling, he gave me 1 more shot, left & came back, this went on a total of 12 times. Finally pulled the tooth. The only person who was kind, was a young man who was the one to inform me, how to remove the gauze & replace it, & the lady who had taken the ex-ray. The rest of the people were RUDE. This would have been Middletown, Ohio location. Never again going here, or any Aspen dental's.

ZERO STARS!!! ABSOLUTELY TERRIBLE! DO NOT go here! They deceive you from the moment you walk into…read morethe door. My mother has not only been treated terribly 3 times for trying to get her dentures fixed after they were making her gums bleed and causing her immense pain (still incorrect and do not fit) but when she went today trying to get help Dr. Modi told my mother "I am done with you!" He was so unprofessional and very aggressive! He then proceeded to send an assistant in to try and convince my mother to get implants as if she would ever go back! Absolutely disgusting and terrible treatment at this facility. My mom is simply tired of being in pain and not feeling comfortable, but now she has to start all over because of this dentist. DR. MODI is the most unprofessional and negligent dentist!! Do NOT go to this dentist.

Excellent customer service! Friendly staff!…read moreAffordable! Easy to schedule appointments with availability!

ABSOLUTE WASTE OF TIME! Went in for a cavity and regular cleaning. They took me in, did X-rays and…read morescans. The hygienist came in and did the measurement thing on my gums. She said I was reading a couple 4s and had to get a gingivitis treatment...$600 OUT OF POCKET!!!! Absolutely not. I requested just a regular cleaning because I have some Tartar buildup I want rid of but they refused because I wouldn't do the gingivitis cleaning! They also said I have no cavities..Hygienist and lady at the billing desk were very rude, only good part of the experience was the girl who did my scans, she was very nice. Other than that, terrible experience. Won't be using Aspen again. This is the second time they've done this to me.

Was referred to this location when I had a broken tooth. Had no appointment but was told that they…read moreaccepted walk ins. Called them and they said come on in and they would be able to take care of my problem. Had to wait a couple hours but found that acceptable under the circumstances. Everyone there was very nice and understanding about my issues. They got me in explained cost and procedures and took care of my problem. Would recommend them. Professional and understanding. THANK YOU Dr Mark

Nice dentist I've ever had and I'm scared of dentist. I…read morewould recommend to anyone if if not an emergency. I use for cleanings just like a normal dentist office. Had more dental work done than I ever wanted but no matter who you see my experience has been amazing. I've been to the Florence location as that's where the lab is and just as wonderful there. Keep up the great work.

I needed a root canal and a filling. Had to go somewhere else for it because of my TMJ. At their…read moreclinic I was initially quoted $1626 with insurance for the crown and the procedure. I got it done else where. A year later, I went to another dentist to ask if I needed a crown and they said no! They said the tooth structure was mostly intact so having a crown would mean removing a lot of the natural functional tooth. So happy I went somewhere else and didn't pay for an extra procedure I didn't need! In addition when I had my tooth extracted, it was extremely painful and I felt like they injured my jaw (heard glass shard like sound). Soon after I reported my concerns, the clinic banned me as a patient!

I've been going to Kings Dental for a years. I've always been treated good but last time I was…read morethere, they said that I needed to get a cavity fixed under my filling that they would have to make a new tooth and fix the which is fine and they quoted me after my insurance I would have to pay $42 they procedure and they told me to come back next week and I came back and they told me that they were wrong that I owed them over $500 I said no that you told me 42 that's why I did this. They said my only paid 50% when they thought it was gonna be 100 so is that my fault or their fault? As of today, I am no longer going to that dentist Montgomery and the one the I went to was in Mason.