*Update: I received a call from Merry Maids first thing this morning in regards to my bad experience. I wasn't slammed with a bunch of excuses. They took ownership and apologized. They gave me the option to not be charged and we rescheduled another cleaning with the original cleaning ladies from the first time. Running a business is tough and not everyone is going to put in the effort you'd expect out of your own business 100% of the time but the fact that there was such a fast turn around to take ownership, fix the issues, and apologize means a lot. I'm hoping this next cleaning is as good as the first one because so far I like the way they've handled business when faced with conflict. Thanks Jenny* The first time they cleaned my home they had zero issues getting into my apartment complex. The second time I got two phone calls trying to figure out how to enter the apartment. I explained. An hour went by not security cameras never picked up that anyone arrived. I called at 1130am to ask if she got in. They told me she'd be back in an hour. I called at 130 to say she hadn't shown. I was told they've arrive at 215. They never showed. I called back at 3 to ask if they would be there. They told me they were looking for parking. For 45 minutes? Oh ok. They arrived at 330 and hustled to get out of here. My rugs were just left thrown across the living room, my bathroom mats weren't put back, my coffee maker still had coffee in it. (Cleaned it spotless the first time.) I'm already on the hunt for the next cleaner. I don't appreciate paying over $100 then adding tip (that they had no problem taking) to come home to clean up after maids that threw me off my schedule all day. (I find placed to put my dogs when the maids come so really causes a huge delay when the original arrival was gonna be 1030am) read more

DO NOT USE Merry Maids. They did my apartment last Friday. The person stole from me. My whole shelf of towels, all my cologne sets, washcloths, laundry supplies, laundry basket, clothes. I had tall laundry basket with dirty clothes. They were thrown all over laundry room floor. Used the basket to put all the stolen stuff in. They also took whole box of medical supplies. My makeup and some clothes. All my towels were brand new and never used. My shelf has never been empty. I would say at least 25 towels and 2 5 pack of washcloths. Every cologne set was never opened. I am disabled and have foot injury and use walker. I sat outside to keep out of way. I believe the stuff was outside front door. 3 min breezeway to parking lot. Probably left basket etc n waited til I came inside. I saw cleaner n assistant both come inside from patio. The cleaner Laura was very rude and unfriendly.i even gave tip. Law will be called and charges will be made to both Laura and Merry Maids. This makes me sick and bad enough I have limited mobility. Made it easy for them. I hope Laura is enjoying my stuff. It won't do any good in jail. Remember DO NOT I REPEAT DO NOT EVER let these low life thieves anywhere near your house. How many other people have been robbed. n . I live on fixed income and don't have money to replace. So now I sit and read more

Way too expensive for what you get. Many other maid services in Charlotte for less than half the price.

I had company coming in town for Memorial Day weekend, and finally broke down and hired cleaners to be sure things were in order. I had to travel the day they came, but when I returned home at 10pm I was shocked at what I saw. I specifically asked for a spring/deep cleaning. I was asked directly if I would like to have the refrigerator cleaned also, to which I said yes. I sent an email, with the pictures showing the results, the very next morning. The manager called, said she was sorry, and that I'd get a call once the owner returned on Tuesday. Today is Sunday. There's been no call, and I just saw that they have proceeded with the charges, at $92 an hour. My pictures are posted in the photos. My advice, get referrals of local/private cleaners in your neighborhood. This was such a disappointment and waste of money, I still had to clean before my company arrived. read more

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Dont Use MerryMaids!! They are the worst. We've been using MerryMaids for more than a year in my previous resident and now our new house. They sent us two maids that ruined our wall with water and cleaners and they didn't clean the house properly. Bathrooms were still dirty and some spots at home made it seem that it was not cleaned. We sent a message of dissatisfaction and was expecting a better customer service. This is a message from the owner referring us to MollyMaid lol. What a great customer service! And i took pictures of the still dirty spots and the water and chemical on the wall and posted it to next door. Somehow , I can post pictures here maybe most of the pictures will show dirt and dust. read more

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I was wrong and I must apologize to Merry Maids and the Ladies that cleaned my home 3 months ago. I assumed that items were stolen. This past weekend I found them in the pocket of slacks. Not only apologize but ask for forgiveness. read more

Merry Maids of Charlotte makes the process of hiring a cleaning service so incredibly easy! Not only are they reasonably priced, but they will cater their services to your needs. Denise came for the estimate and totally knew her stuff... she confirmed exactly what we use to clean our wood floors so she could ensure her team used the same! Seems like a small detail but my mom's floors were ruined when some other service used a common wood cleaner on them - you never know how wood floors will react with different products. Merry Maids of Charlotte is attentive, responsive and my go-to from here on out :) read more

Very poor quality service. Left doors unlocked on several occasions and ran credit card thru without authorization. Now they are wanting a payment of $307 for services not done satisfactory. read more

Merry Maids is very reliable and easy to schedule. If I can't make my regular cleaning date I just text them to reschedule. Regardless of who comes to clean my home they always do a great job. read more

You have been cleaning my house for a month but I haven't been in town, only my husband has been home. Just got home today and it was SO NICE and clean!! What a nice thing to come home to after traveling for 3 days... And being 8 months pregnant! I can't see that any detail was left undone. Thank you!! read more

Consistent, reliable, and friendly! I discontinued service from a competing maid service chain because they seemed to care little about customer service and satisfaction. I'm so glad I tried Merry Maids instead! For the past two years, I've been happy with them, and I recommend them to friends and family all the time. read more

Merry Maids do great work. They are trustworthy and locally-owned and operated. The owners are hands on and the staff are always delightful to talk to. read more

I was extremely pleased with the service that Merry Maids provided! It greatly exceeded my expectations and I would recommend their services to anyone in the Charlotte area. read more

Consistent, quality cleaning. Very flexible and trust worthy. The front desk staff schedulers are very friendly and polite. The cleaning ladies as well. Used them for 2 years and quite pleased each time. Fair prices. Easy to use. Owner is available when needed and does honest business. read more

Merry Maids do fantastic work. They are locally owned and operated, which is really nice. After my first cleaning (spring/deep clean), my home is the cleanest it's ever been. I love that my home has a fresh scent, not a smell of bleach or other harsh chemicals or artificial scents. read more

My first time using a cleaning service and they were great!!! Great communication, on time and very courteous. My house looked amazing and they addressed all my cleaning concerns and focused on those. read more

I had a cleaning on Wendesday, October 29th. After the cleaning I noticed that there were items missing from a cupboard in my kitchen and from each of my bathrooms. I was very upset that items had been stolen. When I called to let Merry Maids know, I told them I was very unhappy with the service and did not want to pay. The manager I spoke with said that she would speak to the owner and call me back. I did not get a call back and instead they charged my card even though I did not authorize it. When I called and spoke with the owner she had no interest in resolving the issue with me and instead told me I should call the police and report a theft. I would never ever recomend this business to anyone. read more

We have used Merry Maids since about 1998. They do a superb job with outstanding attention to the details. They are trustworthy and we feel comfortable leaving the house while they are there. You could probably find someone cheaper, but the confidence we have in dealing with a "real" company outweighs any possible cost savings. Highly recommended read more

Merry Maids has been cleaning my house for a couple years now; they come every other week. I have only been present a couple times while they were at the house cleaning; they are professional and very nice. Most of the time, I am not home while they are there and I feel confident and trusting in this company. read more

I have been using Merry Maids for about 4 months now. They do a great job cleaning and their customer service over the phone has been fantastic. read more

Merry Maids team is excellent, thorough and so efficient and quick! Have been ill and could not do without them!

Great job on general cleaning. it is sometimes hard to tell if the "deeper cleaning" things are in the cleaning rotation. for instance; baseboards and dusting light fixtures. But i like that i get email reminder the day before and if i want to ask for something specific like these items to be done it is easy to do that! read more

Terrible service. The maids showed up at the wrong time and threw off my schedule. They were less than 20 years old, and I trusted them. But they were extremely irresponsible. They broke several parts of items in my home and clogged up the shower with something of which I have no idea. This service was awful. read more

Merry Maids is simply the best! I have had nothing but top notch service every time I have used their service. I will only use Merry Maids, as they are extremely responsive, reliable, easy to work with, and above all - they do a fabulous job cleaning! If you are thinking of trying them out, you definitely should! :) read more