I made an appointment. Arrived early. Appointment confirmed. Sent to a table…read more Sitting for 20 minutes while they helped others who Arrived after me.

I initially purchased an iPhone 16 from this location along with a screen protector and case. The…read moresales representative quickly swiped my card and dismissed me. This is the first Verizon who did not even offer to help put on the screen protector I purchased from them. However, the real issue was they were so quick to swipe my card and dismiss me from their store that they did not even transfer my number from my old phone or help me set up my sims card. This is all while knowing I was unable to use or access my old phone. Since I had a 24hr EMS shift the next morning I spent the next few days unable to call or contact anyone until I could make it back to the Verizon store. When I returned, the staff appeared irritated and did not seem happy about providing service. When I had to return for a fourth time because not all of my contacts had transferred to the new phone they initially said I would have to spend $40 if I wanted their help. Keep in mind I had already spent over $400 at this location and had to return four different times. Safe to say this is the worst and most stressful experience I have ever had with customer service and do not recommend anyone to get a phone from here. They are quick to swipe your card and do not take the time to make sure you have everything set up the way you need.

The worst phone company , I have ever seen... Have hadca phone line on the ground running around…read more250 yards not feet... Have called over 20 times... Since MAY OF 2021 to get this resolved... With no Help.. Harry Sheehan won't Answer at 252 515 2879 and Joey Stephenson will not return phone calls. 910 658 6771.. Have spoken to him a couple times before, now I get no replies back... Can't get calls coming in .. Can't mow ditch cause of wire... Have had to stop state from mowing where they won't cut the wire..Century link ..sucks ASS

This is without a doubt the worst ISP i have ever received service from. I'm legitimately upset…read morethat they are legally allowed to continue doing business in Greenville, NC given the quality of service they provide. my internet (not even the base package; we took one of their "better" "fiber" packages) went out 4-5 times every single day, making it hard for me to work from home and impossible for me to play video games online. i'm talking complete outages, and almost constantly - usually once in the morning at 9, once around 1, and then multiple times between 5:30 and 9. DO NOT BUY THIS SERVICE IF YOU INTEND TO WORK FROM HOME OR DO ANYTHING YOUR YOUR CONNECTION ASIDE FROM BASIC ONLINE BROWSING. horrible company

What a joke. They lead you to believe you have a 2 year price lock then after a year start charging…read moreyou more, but guess what them sneaky jerks have in their contract, you guessed it a statement that says DISH has the right to change your prices and package at any time they want. I wanted a specific package for my child who loves My Little Pony and was told I would be receiving it. I did but only for 2 months then they moved it to another package how convenient especially when I made it crystal clear that's the only reason I wanted the package in the first place. Now lets get into their high speed internet what a joke try molasses speed internet. I can barely go onto facebook or anything because of how slow it is. Oh you want to watch some of your favorite shows online try again you CANT because of how slow it runs even when you haven't used any of your data. They take advantage of people and lead them to believe one thing while their "contract" they have you sign says another. When you express your concerns over the contract they reassure(LIE) and make you believe all is well and nothing like that happens. Such a joke I will NEVER in my life use DISH again. Century link was WAY better as well as Comcast. I would choose ANYTHING over these thieves that call themselves DISH.

There iare many choices for cell phone service in Greenville, NC but not many good choices…read more Optimum on 10the Street in Greenville, NC. is among the best choices. Upon losing my cell phone I tried unsuccessfully to get help from the 1-800 number with NO RESULTS !!!Finally I suspended service on the number I lost and was resdy to try AT&T. I happend to go by and see the sign at OPTIMUM on 10th Street in Greenville NC and went in. WHAT A DIIFFERENCE!! I was greeted and fully explained my options by Tisha Peele. Instead of giving up she assisted me with a new phone and my trust was restored! What a knowledgeable and trustworthy person, kind and considerate. All of the other reps were acing her questions and getting guidence on how to do things. Please thank Tisha for me and let her know she saved a customer!

It was a great experience dealing with the staff at this Optimum location!! The agents were…read moreextremely helpful and seemed to care for the customers.

I mentioned to the guy with long hair that I had a $10 off code for my phone battery replacement…read more He said OK when I returned to pay for my repair, another guy rang me up. I mentioned the $10 off to him. He said the guy with the long hair did not tell him that I had a code. He walked a few steps into the room behind the register and asked the guy did I tell him about the code and the guy confirmed that I did. Because he wasn't told about this prior to ringing me up he will not honor the code and give me the $10 off. This is terrible customer service and I will not return.

Best place for key fob replacements! So fast. We got ours done today and it literally took less…read morethan 1 minute.

Lindsey was great. Called when the Apple phone I wanted was in stock. When I went in to pick it up,…read morehe was quick to transfer data, put the protective screen on and on an Otter box as I requested. Great service!

Recently relocated and the new store looks amazing! Taylor and his associates are always helpful…read moreand have a great attitude! Definitely the US Cellular to go to in Greenville!

Stay away. I thought Suddenlink was bad and wanted to switch over. It took CenturyLink 6 weeks…read moreand rescheduling 3 times before I got service. Next day I tested my link because web pages were failing to load. ; whenever I pinged any website the latency was 1000 to 1500ms. When I called tech support, Some lady in India with a fake American name called Audry, said after testing the connection from their end, told me nothing is wrong with my everything is fine. When I requested a tech support person, they scheduled on to come 6 days later. When I said I just got my service yesterday and couldn't test while the tech was here. She told me that is my fault. After a 2nd call and another tech told me the same thing, 6 days for service. I canceled Centurylink. I make a living working from home, I need better service than having to wait for 6 days. For now I am sticking with SuddenLink despite the connections timing out once or twice a day it is still a good internet connection and their customer services give a damn.

This is a terrible wifi company. I have had them reschedule or just not show up to their scheduled…read moreappointments 4 times now within a week. I called the company and the guy laughed at me. So unprofessional. DO NOT USE!!!