These folks are the very best. They keep my 14 year-old gas fireplace going. I recommend Ashes…read moreAway 100%.

Friendly and courteous technicians who know what they're doing, and don't mind coming from Durango…read moreto Farmington!

I had a tough problem to solve and Julio jumped right on it, got the answer, and solved my problem…read more Prompt, courteous, and knowledgeable.

We bought our fireplace, a fire pit, and a spa from Four Corners stoves and spas. We would highly…read morerecommend them. Everyone in the showroom was very knowledgeable and helpful about all the products. And the crew who came to install our hot tub were so thoughtful and careful. Pete, Dan, Devin, Jarrod and Julio did a great job making sure that everything was done properly and with care.

Couldn't agree more with Bobbi H and Jim T. Wonderful response time; nice people; great job!read more

They were great in getting back to me and made time to fit me in when I really needed their…read moreservices. Fast, efficient, friendly and reasonable rates. They also communicated with me so I knew when they were on their way, etc. Love them! May I add they did not leave a mess either!

Tuesday night broke glassdoor to fireplace insert.  Wednesday am started Googleing fireplace…read morelocations near me.  I found 1 in Durango, 1 in pagosa, & 1 in Farmington.  Call the 1 in Durango,  Message stated that it was busy season and they will call back 24 to 48 hours.  Decide I would take the glassless door,  personally to the shop if there even was a shop.  But on the way I found SMART enterprises on Main Street. SMART enterprises did not show up on my Google search.  But because SMART enterprise had fireplace written on the window, we decided to stop.  Saleswoman inside was very very knowledgeable about fireplaces, fire inserts and jacuzzis. She stated it would be no problem to fix the glass on our fire place door.  15 minutes after we left the shop we gotta a call saying the glass door was ready for pickup.   Unbelievable so quick!  Note: Thursday I got a call from 1st fireplace shop. They ask me what the brand was of my fireplace insert, I really didn't know but they said they probably couldn't get the glass anymore for this fireplace and that I would have to replace the whole door. WHAT?... I just thanked him.  One thing I wish SMART was not so pricey on the repair BUT I'm happy that my fireplace is as good as new.

I bought a hot tub, fire pot, and they also put in glass for two showers. My experience with Smart…read moreEnterprises was great! Everyone that helped me from sales to management to installation were very professional and knew their products. Their communication is extremely good and I really appreciated that. I would highly recommend them.

Thrilled with this custom 2 story gas fireplace JD and the team just completed. Easy to work with,…read moregreat communication, trustworthy and fair pricing! Highly recommend!

When I changed from propane to gas, the fireplace insert had to be replaced. I changed to a gas…read moreinsert that kicks out 1000btu heating the whole first floor. Replaced the grey fake brick with new stacked brick that has no visible mortar around the insert. Huge visible improvement. The craftsmen were on time, cleaned up daily after their work, and could be trusted so that I could run errands while they worked. Thanks!

We have had "endless" frustration with this business. They do not return calls and they quote work…read morethen back out without calling. I normally do not write reviews but our experience with this company has been terrible. The owner talked a big game about being different then other vendors in town but ended up doing the same thing to us when it came time to repair our fireplace. I cannot recommend this company to anyone. Look elsewhere.

Made an appointment a month in advance to have a wood burning stove delivered and installed first…read morething in the morning. I called at 9:00 to confirm the appointment and was told they were on the way but had to make one quick stop first. Fred the installer arrived at 11:30 AM. When I explained that I would be having having someone else install the stove since he was unable to keep the appointment, he got an attitude and became hateful. I was then stung for another $300 "delivery fee" after the fact. Will not do business with them again.

We bought a house with a 25+ year old gas fireplace that we could not keep lit or operating…read morenormally to provide a stable temperature. Scheduled an appt with Holy Smokes and coil not be happier with the service and repairs made by Darwin! Excellent work and reasonable price.

I stopped into their shop last Sept. Owners wife said they were very busy and probably couldn't…read moreinstall until for a couple of months because of hunting season and I was ok with that as long as it was in before Thanksgiving. We did photos with measurements by email. She sent me the estimate, which I thought was reasonable. I dropped off a 50% deposit check at their office. No particular date was set. In early Nov, I received a call that they were ready to install within the week. We had a date. They arrived and completed the install thru a steep-pitched metal roof on a log home. We paid the balance with a check within the week. The job was great and the owners were easy to work with. The fireplace was the perfect size! We're going on three months and we can get our open floor plan home up 85 degrees inside when it's sun-zero outside.

We have had problems with our spa which we purchased there from day 1. It was a piece of crap. We…read morehad leaks and repmpairs with the warranty, Once the warranty was over it just got worse. We spent $1009 last year because of a faulty motor. Guess what, it wasn't any good 6 months later.

We bought a gas fireplace insert from Raindrops. Last year they sold to Heatwaves and I called…read moreHeatwaves to fix my fireplace. At the end of the call the technician tore the exhaust connection apart, took the connection, turned off the gas and said we needed a new vents for over $800. They charged over $900 for the first visit and never fixed the original problem! It took me a year to finally call Ashes Away in Durango and last week they looked at my fireplace, replaced the missing part and recommended replacing the starter even though with a cleaning it is now working. Their total bill with two trips from Durango will be about $500. They didn't see any problem with the venting!

Save yourself a lot of aggravation and call someone else. Came out a few months ago to fix a bad…read morepilot light assembly that they installed. I was told they were gonna call me back to see if it was under warranty. They never called me back. Called them recently to come out. They made an appointment with me for today at 3 to come out and fix the fireplace. They never showed up and they never called. and how convenient they don't answer the phone when you call them.I took four hours off of work which cost me over $250. Lots of aggravation, big expense and still My fireplace doesn't work. Do not use these people at all! They seem super nice at the phone until they don't show up or call you back.

No call, no show. I initially met these folks when I needed…read morea part for our gas fireplace. They found the part and charged a reasonable price for it. I liked them quite a bit and made an appointment to have a tech come out and do some repairs and pre-season maintenance on our HVAC system. I booked the appointment well in advance. The day and time of the appointment came and went with no technician. Two calls to their store went unanswered and unreturned. As I said earlier, nice folks, but I will not be doing business with them again.

On time, very professional and less expensive than the big local chimney sweep company. I had a…read moreappt with that company last year,, was out of town at a funeral and called twice left mssg to cancel appt and they sent me a bill for $150. because they said they didn't get the mssg to cancel appt. They told me if I didn't pay they would turn me in to collections. I do not recommend them, CALL CALEB CALL CALEB

Caleb is very nice and professional. He cleaned my wood burning stove when the Ashes Away guy that…read morecame out a few years ago left without cleaning it, saying my stove was impossible to clean. He was very unprofessional, throwing tools around and swearing. After I called to talk to the owner about this, I was told I needed to change my piping and was even given an estimate to do it. Luckily I didn't believe them and didn't have it done. I found Caleb off Nextdoor a few weeks ago. He had no issues and got the job done with the pipes and stove I have. I will have him come out yearly. I would highly suggest him over anyone else! He is honest, dependable and not out to rip you off or feel uncomfortable.