Terrible experience having my disabled chihuahua nails clipped. Don't recommend! Brutal and…read moreunprofessional service! Cut her nail and made her bleed, kept yanking at her arm! Started when I entered unleashed huge dog behind counter and barking loudly. Advised helper that I was terrified of big dogs since I was attacked by one. Totally dismissed my fear!!! She became angry n said she was more scared of my 4 lb chihuahua and then began roughhousing my chihuahua and was very angry with me. Asked her to not yank her arms n kept doing so. Finally, asked her to stop with a paw remaining. NEVER will return there again! DO NOT RECOMMEND!! Extremely u professional and brutal service!

This place is chaotic, loud, and poorly run. The smell alone -- wet dog and disappointment --…read moreshould have been my first warning. I scheduled a grooming appointment for my Goldendoodle and was clearly told my appointment was at 9:00 a.m. They even hand-wrote "9am" on a business card. What they failed to explain -- verbally or in writing -- was that this was only a drop-off time and that my dog would be crated for an undisclosed amount of time before grooming. I was never informed that my dog would be crated at all. When I questioned this and explained that my dog has never been crated, I was dismissively told, "Well, you should have asked." That response alone was enough to tell me this place does not value communication or client trust. The environment was overwhelming -- at least seven dogs barking nonstop, owners' personal dogs running loose, while client dogs were caged. It was so loud that conversation was nearly impossible. Nothing about this felt calm, organized, or professional. They also insisted on vaccination records, yet the staff member barely glanced at the paperwork, flipping through it without actually reviewing anything. When they finally offered to refund my $20 deposit, I immediately accepted. I would not leave my dog here. The place did not look clean, expectations were not explained, and staff friendliness disappeared the moment concerns were raised. I would strongly caution pet owners -- especially those with dogs who are not crate-trained -- to look elsewhere

I have been taking my dogs, usually 4-5, and cats, usually 2, here for boarding while I travel…read more Most look forward to a three-day vacation! The staff know my pets and treat them well.

Not well communicated and not actual time video provided. Should have a better response…read more/communication especially with real tome videos and pictures. Not a day later.

I'm in love on how reasonable the costs are and how lovely the owners left my toy poodles! The…read moreowner is very sweet and I will definitely let everyone know about this place! This place is heck a lot better than any in town especially Petsmart and or Petco! We'll be back again! Thank you!

Jody does a great job on Lulu and I like that the dogs are socializing while they wait for their…read morecut or pick-up. No cages. She would have received 5 stars except she charged me $35 for a simple sanitary cut.

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.

They gave her the wrong medicine. She was a senior dog she was healthy she got so sick with that…read moremedicine she passed so I had take her in and put her down she. was suffering with pain. Then once they put her down, they said they would contact me when her ashes were there. I called after two weeks. They said her ashes weren't there they said for sure they would contact me. I waited a whole month and all this time she was there sitting on the shelf to this day. I can't get over it I will never take any of my animals there again , communication there is Horrible .

unless you are rich, do not bring your pet here. I had because I qualify for low income having a…read moremental illness vouchers that were over $600. They did not apply them because they made the operation after the date even after that they were given a voucher for 250 and a voucher for $82.11 one of the $500 vouchers the shots and neither I've been paying off and I said forget it you can take me to credit because you didn't do what you were supposed to do. They did not apply what was given to them from a program, they don't care about low income people at all they did not work with me and I've got the proof.

We had our dachshund seen for exploratory GI surgery due to swallowing a foreign body & we had a…read morephenomenal experience here. Dr. Mobley assisted us quickly and laid out our options, and carefully explained risks. She also helped us understand the costs we faced with our options. We moved forward with exploratory surgery and received constant updates throughout the day on how it went. We were out of town at the time & Dr. Mobley & Dr. Smith called daily to give us updates as our little man recovered after surgery. Hearing directly from the doctors each day was so comforting & I could get my questions answered easily. I trusted he was in great care while I couldn't be there physically. You can really tell the doctors here care about your pets wellbeing & we are so thankful for Dr. Mobley saving our little man's life.

This place has taken care of both our dogs since we moved to Cruces. Marilyn and her staff are so…read morewonderful. Even when we had two experiences with skunks they managed to handle the extra trouble. I don't think Marilyn is taking new clients and we get a full year of baths and nails scheduled just to make sure we can get in. But when you are this good at what you do, it's expected.

I have used Old Mesilla Kennel since I moved to Las Cruces 10 years ago. We had a new puppy and…read morehad to leave town for an emergency. They were the only kennel that would take our puppy. They kept her in the grooming area. I have since then lost my heeler, but adopted a rescue older poodle mix and Marilyn has been wonderful in taking care of our older lady. Even during COVID they took dogs from your car and delivered them back to the car. I happen to know that Marilyn and Nick have been working very hard and remodeled most of the kennel and grooming area. Marilyn treats every dog as they were her own puppy.

These folks have been great over parts of three decades boarding our critters. Frida is there now…read more If we happen to bring her in and her shots are out of date, our vet next door will do it while she's being boarded. I bet not many folks have that option.

The dogs are stoked when we drop them off and pick them up. There's also a vet next door that will…read moretreat the dogs if needed.

I have been using Jornada for over 20 years and always happy with their services! Even over COVID…read morethey worked with you and got your animal seen.

Jornada is the best place you can take you kids too:) Everyone is so very compassionate, from the…read morefront staff, to most of the techs and the doctors. Dr. Tucker is amazing, he takes the time to talk with you and explain things to you. I will not take my kids anywhere else and neither should you.