This is where I choose to go. They have always been friendly. Everyone is caring and courteous…read more The employees know the people are here because they don't feel well. I was able to call today and get my appointment today So I took a quick shower and hopped in my car and got here right away I believe Urgent Care also has an app where you can schedule on line As usual there is always some sort of form to fill out because it is a medical facility. I only had to fill out one front sheet Have your driver license. Credit card and insurance card with you I brought a blanket with me because I always find doctor offices and clinics to be cold I also brought my phone charger with me since you never know how long you're gonna sit and wait. Surprisingly my wait wasn't that long at all What I really appreciated was they had already contacted my usual Walgreens and found out that their system was down So they saved me a trip and I went to another Walgreens to get my prescriptions filled And when you're not feeling good these are the little things that count

Horrible place that shouldn't even call themselves a care clinic. Went in for a dr note to get some…read morerest due to having uc. Was told the provider won't even be able to see me because there's nothing they can do. Save your time and money and go somewhere where they'll actually care about you

They said they take Medicare but did not file paperwork and I did not get credit toward my Medicare…read moredeductible for the $165 I paid upfront. Misdaignosed my adult son saying he had an upper respiratory infection when he was hospitalized a few weeks later for fluid in the pleural area around the lungs.

I'm still in shock at the quickness with which these guys hand out OPIOID prescriptions, especially…read moreto a patient who is not complaining of pain during their visit. This policy needs rethinking. Bit quick with the anti-biotics and anti-virals, IMHO, for (of all things) stuffy ears. Not to mention selling us an expensive walking boot for a minor ankle sprain. I'm increasingly of the belief that these folks are just phoning it in for max profit with minimal effort.

I have two people listed in my file as dependents and they are NOT dependents. They need to come…read moreoff, but no one in this whole corporation will correct the error. Solution: this was my final visit to an In & Out. They can't correct my records, they're not competent to handle my health.

Don't go there unless you want to spend endless hours on hold because they are over billing you…read more Three days trying to reach billing office. Still on hold!!! Metairie office no help. I was told by them if I don't pay they will send me to Collections. Fix your billing and staff your billing office!!!

hands down the best urgent care in the city. the staff is excellent and move quickly to get you in…read moreand out feeling better. they're also incredibly kind and if something changes about whatever is wrong you can call and get through to them quickly too.

Had me wait 1.5 hours, got under 2 minutes with DP, gave such a generic response. Extremely…read morefrustrating all around

Sufficient parking, lots of seating, masks provided upon check-in, wait times vary depending on…read moreprovider so pack your patience. This was my first visit so I didn't know what to expect. The service provided was very transactional and lacked personalized care in my opinion. If you just need to be seen in a pinch, this facility may work for you. If you are looking for something more long term and personable, this may not be the facility for you.

thank you Dr Ariel your the best…read more make appt in the am, seen same day, wait is short, and walk in welcome.

Please review your EOB carefully after an annual physical at Ochsner…read more My son previously had an annual preventive visit at Ochsner and unexpectedly received an additional problem-oriented office-visit charge. Because of that experience, when I saw Jillene Amow, NP, for my own annual physical on April 30, 2026, I was specifically careful not to raise unrelated medical issues or seek treatment for a separate condition. Despite this, Ochsner billed both the preventive physical (CPT 99396) and a separate Level 4 problem-oriented visit (CPT 99214), resulting in a $25 copay. I disputed the charge, and Ochsner later acknowledged in writing that the Level 4 service was not supported. However, instead of removing the additional office visit, Ochsner changed it to CPT 99212, a Level 2 problem-oriented visit, and I was again billed the same $25. What apparently triggered the separate charge was that, while routine labs were being ordered, I asked to have my zinc level checked. I briefly explained that I had previously experienced neck itching and was taking over-the-counter zinc. I was not seeking evaluation or treatment for the itching. There was no new prescription, medication change, referral, or separate follow-up. The medical note itself says the condition was "well controlled with zinc" and that the zinc level was added "at Client request." What makes this particularly frustrating is that approximately one-third of my time with the NP was spent in a casual conversation about my skin-care products. She commented that my skin looked very good and asked what products I used because she was interested in trying similar products herself. That was certainly not a problem-focused medical evaluation. The issue for me is not the $25. It is the billing practice and lack of transparency. After my son's experience, I intentionally tried to keep my visit strictly preventive, yet I still ended up with an additional problem-oriented office-visit charge. I have formally requested a Coding Compliance review from Ochsner. I am sharing my experience because other patients should be aware of this possibility. If you go to Ochsner for an annual physical, carefully review your EOB afterward and check whether an additional office-visit code was billed alongside your preventive-care code. I believe patients deserve to know when something discussed during a preventive visit is going to be treated as a separately billable service, especially when it can result in an unexpected copay.

I have a huge irrational fear of doctors and medical professionals, but I have some medical needs…read morethat need to be addressed. I scheduled an appointment through their website. It was easy. I came and my needs were addressed promptly. Employees were friendly.

I had surgery at Ochsner Baptist in New Orleans in November 2022, Dr. Hugo Hilaire was my surgeon…read morefor a bilateral mastectomy and Diep flap. Dr. Hilaire and his staff was excellent. My surgery was successful and I'm looking and feeling great. I tested positive for BRCA 2 and decided to have to search for a surgeon and he was my 1st choice. I did my research on him and was very impressed. I would like to thank you for everything. Special shot out to his staff at his office, Very compassionate and informative. Six months later and my scars are wonderfully healed. Quencis Oliver

I wish this was an uncommon occurrence with Ochsner. I've been at Ochsner A LOT this year, and…read morealmost no one who works reception understands the concept of a preferred name, apparently. I know the people that call your name don't care what your name is, but I guess I just think they should fake it a little better. I blame Ochsner itself, because the people who work there apparently don't consider it part of their job to call people the right names. It makes it clear that you're not trustworthy when you start out our interaction by calling me the wrong name when my preferred name is right there on the form. And, so, maybe that's good, knowing right off the bat that you aren't to be trusted or believed. If that was your goal, mission accomplished. Ochsner, please train your employees properly.