Woe woke up to no water coming out of our pipes in our home. i called Metamora water at 8:00 AM, they were on it right away. They wanted a picture of the well head to see what they were dealing with. Workers were here right away doing an evaluation and were ready to pull the pump. The job was done within the same day. Four men did the work, told me what they were going to do, about how long it was going to take and estimated costs. They were very professional. I appreciated that it was a top priority from the start. thank you!!!! read more

I call this company about an excessive amount of sediment in my filters. Over the phone Stacey stated that it was probably due to rotted galvanized fittings they installed 25 years ago and need to be switched out with brass. I said ok, what does that typically run and she said about $450 and I can have them out tomorrow or possibly same day and I agreed. When Tim and James showed up, Tim say's, I hear you do not have water. I corrected him and told him my issues, as we have water and is running as it should. We went to the tank and filters and he said everything seems fine and working as it should. I once again mentioned the excessive sediment in the filter. He stated that they could do a flush and it may help. I asked what that would run and he said about 1.5 of labor plus material. I agreed as it was less than the $450 over the phone. After about 30-45 minutes they could not get the pump out of the well. Tim stated that they do not usually see this but there maybe a screen attached and it is getting caught. So after getting the pump stuck they decided to finally get the well records to see if there is a screen attached. I told him to forget about it and to just put everything back, he stated that he can't do that as they got it stuck and will need to go get the bigger truck to get it out and a chainsaw to cut out my bushes. I asked what that will do and he said need to remove bushes to get to well and the truck will pull the pump out and that the cost was obviously going up a little. (Not that fetching the truck is a $500 fee). I said that I would cut the bushes myself as I do not want to be charged for demolition of my property. Once they got the truck and got the pump out, came to me to recommend a new pump($1875 + new pipe + new wire) Over $3k quote for what was supposed to be a simple service. I opted out of the new pump as the old one worked just fine and he recommended that they at least change pipe and wire or the next time would run into same issue. I agreed to new pipe and wire. ($400-$450) in additional material. They completed the work after I left the home and dropped an invoice with my mother for $1257! Well records are available to the public and yet this wasn't pulled until there was a complication/issue. If this would have been pulled before hand you would have know there was a screen installed and wouldn't have kept yanking on it and get it stuck. Then proceed to go get a larger truck and not tell the customer that it will cost them $500 just for that alone. Find yourself a well company that will do what is best for the customer and not their bank account. read more

Top-notch all the way! From the initial contact through the professional technicians who diagnosed and fixed my problem, these guys are a class act. Professional, knowledgeable, competent, friendly, and responsive. They were booked solid today, yet they responded immediately to my last-minute request for help. When they couldn't make it exactly within the originally estimated one-hour time window, they called to make sure that was okay. Once in my home, they found and fixed the problem quickly and explained everything thoroughly, showing me what they had done. The cost was extremely reasonable too. I highly recommend Metamora Water Service. read more

The professionals who performed the work were exactly that, professional. They were extremely informative, patient, kind and polite. We had problems with a water tank and valve to supply our home with water. Two somewhat professional people (not from this company), were not as professional and we chose this company. We needed to resolve this water issue quickly and I honestly was amazed the professionals they sent to work on the issue were in our home within one hour of my call, outstanding. I truly am grateful to everyone who works there. The receptionist Stacy has a very nice personality and kept me informed as to when they would be at our home. I do not write reviews often, yet I truly felt this company deserved high recognition for their quality work. read more