I'm extremely pleased of how efficient, knowledgeable and kind they took care of me in a time of…read moresuch need. My family and I came from out of town to enjoy beautiful San Antonio and I suffered a bad fall at the River Floating activity. With such bad shoulder pain, the kindness and compassion I experienced from Dr Ortiz and staff was all I needed to ease my pain. Thanks Lonestar ER. You guys rock!!

First of all, this place is clean! Which is more than I can say about some other places. I was seen…read moreright away and all of the staff were friendly and professional. The doctor even helped me find a coupon online which made my prescription only $20! Thank you Dr. Ortiz and Lonestar ER staff!

If I could rate this hospital a 0 I would! If you want to leave this place in a body bag feel free…read moreto come to this hospital. The amount of medical neglect I witnessed while being here with my father was mind blowing. The nurses don't care, the doctors don't care and you will just be another number. I had to fight and advocate to have my dad transferred to BAMC due to the quality of care only getting worse. Please, please, please refrain from this hospital by any means!!!!!

Our family has spent over 2 years seeking answers regarding the care our daughter received at this…read morehospital. We still don't have them. This is not a review written in the days or weeks following an emotional experience. It is the result of years spent reviewing records, filing grievances, & seeking explanations for decisions that changed our lives forever. Shortly after my daughter's birth, while I was recovering from a C/S, heavily medicated, exhausted, & physically unable to advocate for myself, the attending neonatologist asked my mother & mother-in-law to leave the room before discussing my newborn's condition. Both are RNs, and my mother-in-law is a former Director of Obstetrics. They were the people I trusted most in that moment. Once they were removed, I was told that my newborn had suffered brain damage. I was alone when I received that news, which changed my life. Looking back, I don't believe we were able to provide informed consent. Critical discussions occurred while I was recovering from major surgery, medicated, & separated from my support system. More troubling, records later documented this discussion as occurring w/both parents at the bedside. That is not how I remember those events, nor how they were witnessed by others present that day. The diagnosis & transfer recommendations appeared to rely heavily on a cord blood gas result showing a pH of 6.9. We later learned the specimen reportedly remained uniced for over an hour before processing. That raises serious questions about a result central to life-altering medical decisions. A subsequent ABG reportedly showed normal results, yet we weren't provided a satisfactory explanation for how those findings were reconciled with the initial result or the decisions that followed. What followed was a delayed helicopter transfer, cooling therapy, separation from our newborn, enormous medical bills, & years of emotional trauma. Although we were told the situation was a medical emergency, the events that followed left us with many unanswered questions. The helicopter transport was delayed for several hours. During that time, our daughter appeared stable, maintained normal VS, required no oxygen support, & did not appear to require ongoing emergency intervention or critical care. We have photos showing a calm, alert baby sucking her thumb & maintaining normal VS. We were being told to prepare for catastrophic brain injury while observing a baby who appeared alert, responsive, & clinically stable. That disconnect is something we have never been able to reconcile. Despite being her mother, I didn't meet my daughter until she was preparing to leave & didn't get to hold her until days later. I watched my newborn be transported away before I was ever given the opportunity to know her. The hospital had our daughter for days. We have spent years trying to understand why. As we obtained records, we found discrepancies, missing documentation, & inconsistencies. We repeatedly requested records. Even after multiple requests, much of my daughter's records were withheld. To this day, questions about the blood gas sample, documentation discrepancies, informed consent, conflicting records, & missing records remain unanswered. Hospital leadership, patient advocates, risk management departments, & regulatory agencies have all had opportunities to answer straightforward questions. Instead, we were repeatedly given conclusions without explanations. Time & again, responses sidestepped the questions we raised rather than address them directly. Families place extraordinary trust in hospitals. We expect accurate records, informed consent, transparency, & accountability. Our experience left us believing otherwise. If you are reading this review, ask questions. Request records. Keep copies of everything. Don't assume that concerns will be thoroughly investigated simply because they are raised. 2 years later, we still don't have answers. We have records, photos, timelines, & witnesses. What we don't have are explanations. Some families give up. We won't.

If I could give it no stars I would . This place is a joke .. they turned me away when having an…read moreappendicitis cause they wanted me to go thru a med screening first and then have me pay before seeing me . No empathy !!! THIS IS NOT A TRUE ER !! Go the extra 10 mins up to Christus .... Will be filing a report or emtala violation

I used to live in California and we had First cares. This is what Texas has to be just like them…read more I came to this place as I was driving and did not feel right. Thank God it's right off the freeway. I walked in and was greeted immediately from a very nice woman. Instead of going though twenty questions. She asked the few questions and in under 5 min. I was in the examination room. All I can say is very nice staff very friendly. The doctor very undead great bedside manner. I will definitely tell others about this place.

If you are having a life threatening emergency please go to an actual ER…read more This took place in June 2021. I've been trying to see this in any way that would not make this "ER" look as terrible as it is. I have been unsuccessful. I'll make this as short as possible. My wife went in for severe stomach pain around midnight. She searched ER and this place was closest. They even have an EMERGENCY ROOM sign. She was placed in a room, nurse asked a few questions, then was left alone. A biller or front desk lady came in and said they know what it likely is but needed $800 before they could even say what she was paying for. She took my wife's cc (while shes crying in pain) and left. Card declined 3 times so she came in and asked for another. Baffled as to why an emergency room was holding life saving information hostage behind a paywall, I gave her the address to the actual hospital when she called me asking for $800, in pain, panicking, and sobbing. My wife left and drove to Christus Santa Rosa. There we learned her appendix was about to rupture. She had surgery that same morning. Something we paid for with heartfelt thanks. This Urgent Care let my wife leave without recommending she immediately go to the hospital, or asking if they could call someone, or helping in any way. If they would have done even that much i would not be writing this now. For all they care she could've died in the parking lot. We understand this is a business. They may have improved in the 5 years since this took place but I wont be risking my family here. This is a place you go to when your Dr. is unavailable. This is not a place to go if you're in an actual emergency.

DO NOT MAKE THE SAME MISTAKE WE DID…read more Took my fiancé here as she had a small infection on her finger. Nothing even close to an emergency. I will preface by saying yes maybe it's my fault we didn't pay enough attention that it was an ER.... However, we were in and out in 20 minutes and out of those 20 minutes she was probably seen for 3-5 of those minutes. She was prescribed an anti-biotic and that's all we were looking for. To my surprise, and again maybe my lack of medical knowledge, they told her what the bill was and I about lost my mind. I won't get into details of the actual amount but let me assure you they bill as a full blown ER and are VERY proud of their service, by far the most expensive 5 minutes of my life. Again, all for a common anti-biotic. Can't blame them fully because maybe it's my fault for not recognizing that this wasn't really a med clinic but I can assure you I'll never make that mistake again and hopefully I can save someone else the pain(no pun intended) in their wallets. I don't write many reviews unless i feel compelled but hopefully I can help the next person.

I have taken my mother here at least 4 times and each time the staff was pleasant and doctors were…read moreexcellent even when she came in with a minor ailment that she could have seen her PCP. Yesterday I went in for nausea ( couldn't stand) and vomiting). The nurses and doctor were very attentive. The neurologist was telemedicine asked pointed questions, did a neuro exam and with the help of the nurse I got up and walked ( I was leaning to one side). I had a CT of the head and radiology tech explained everything including the odd feeling with the contrast i would be receiving. I was admitted to Christus Santa Rosa hospital for further testing. I will always go to this ER because of the wonderful care I received.

Rude desk staff, shady billing practices (my insurance company even said they were crooks), just to…read morebe told my wife's potassium was low. The desk demanded $500 and robbed me blind. I also felt worse leaving there knowing I had been screwed, and they did not even pull my hair and call me a dirty name. The could have at least bought me dinner. If this were the only choice if I needed medical care, I would choose death over this. Next time I will just die. Mmmmkay?

My daughter was miserable and we were vacationing nearby. We came in and had a wonderful…read moreexperience. All staff was very friendly and personable. The wait was less than 4 minutes and the doctor listened and was so caring! My son wanted her to listen to his heartbeat too (little brother) and she happily did! We were in and out in about 10 minutes and were very impressed with the level of care received.

Today I met with their PA, Heather, on a Saturday. Not her normal day at this location but I had…read moreto share my review. She LISTENED! She asked great questions, did a quick check and explained what she was prescribing. I started taking what was prescribed by noon, it's 7:15pm and I'm already feeling some relief. Honestly, I have a healthcare background and I had a little attitude with my questions. I feel so much better, needed to find a new urgent care in the area and I found one that's good. Thank you Dr. Heather! ! ! FastAid you could have gotten 5 Stars, why I didn't give it was because apparently your sites don't have access to your server on weekends. Checking your insurance only happens Monday to Friday. Not good, I'm paying for a service not knowing if I'm covered. The second reason was that a group your size should have Point of Care lab instruments that are CLIA Waived onsite. PCR results are available within minutes and during an office visit. Check out your competition, I.e. TexasMed Urgent Care. They do, and were able to tell me my insurance wasn't covered by them anymore. I asked can you suggest anyone else, lucky for you they mentioned FastAid. Let's get some POC Confirmatory testing in office and I'll amend my review adding that 5th Star!!

Two stars only for front desk and assistants for being so nice. Doctor didn't seem to really care…read moreand sent me to the ER where they rolled their eyes when they saw who had referred me and said they do that a lot. If you don't want to care for people you're probably in the wrong business.

Took my very sick daughter in on Sunday (regular pediatrician wasn't open)…read more The check in desk lady was very nice and so was the nurse who helped us out. The older gentlemen who was supposedly the "doctor on duty" so super awkward. He stood in the farthest corner of the room. As I was telling him my concerns, he would just shoot me down and say to "talk to her doctor tomorrow." Gave her some cough medicine and sent us on our way. Don't waste your time, money, etc. coming if he's on duty.

What a huge mistake losing Dr Stanhope. Had to see another provider, Dr Ho who is in our opinion…read morehorrible. Didn't listen. Accused our doctor of 10 years of being incompetent, he rushed through the appointment, took me off all the medicine that I have been on, would not listen to my concerns , he will not be someone I see again. I fell a couple of months ago and fractured some ribs I've been falling at that point Dr Stanhope was out I had to see Dr h o and he had ordered a brain scan and instead of going to the insurance company to make sure it got done he said he's not worried about it when I continue to have dizziness and headaches. It was very obvious to me that this doctor did not care. My wife and I have been patients of Dr Stanhope for over 10 years and have never been treated anywhere near what I dealt with today. This was the worst representation for pack medical that I have ever seen and we were many many years back some of the first patients of Dr pack when he came to town with his first wife kristen. I strongly suggest that if their Dr Stanhope was your provider and they tried to make you see this new guy did you find somebody else because this guy could really give a care less about your health. Keep in mind that we have been patients of our doctor for over 10 years and even when Dr Pat came to town originally with his first wife we saw them as well and we're extremely happy this is the first time that we've had them have a see someone who's so completely incompetent and quite honestly has put my husband's health in jeopardy

Definitely the best experience I ever had with a primary care physician's office!!! Dr. Tamtam was…read moreon vacation, but his nurse practitioner Jennifer Walker was totally on point and probably knew more than any PCM I ever met. She gave me the royal treatment, took her time going down the list, and addressed every one of my concerns by ordering a comprehensive blood panel, an x-ray, and a prescription for antibiotics to kill off my bronchitis. I am making her and Dr. Tamtam my go to from now on. I don't care if I have to drive up from San Antonio. It's well worth it!

Since Dr. Jacks retired I am disappointed with this office, leaving. Had the worst experience with…read morethe gal drawing blood today. She says she can't give me quotes on specific blood tests on Medicare which I had no problem with them for over ten years. After an exasperating argument she decided to give me the quotes with attitude. No need to put with this anymore.

0/10. I had the ultimate displeasure of having to speak with Alicia (the blonde gal who looks like…read moreshe may be pregnant, definitely hasn't slept in a while) yesterday and my, if she was the first person you have to come across, I'd never ever go to that office. However, I was there with my father and he's deaf so he has no idea what a b-word this lady is. Condescending and incredibly rude to boot. She kept telling me that someone had cancelled my dad's appointment and then tried to imply that *I* had, when I knew I had done no such thing. Then, at some point during our yell-fest, she said that they'd had to cancel the appointments for the nurse practitioner because of an emergency that came up and that they'd cancelled with the interpreter. A person who is neither me nor someone who is related to me or my father or anyone we even know. So now Alicia had given herself away - they cancelled with the interpreter but NOT the patient himself. What sense does that make?? And when I called to lodge a complaint about this woman, I was - tragically - transferred to the goon herself and she said that my complaint was "unproductive" and hung up on me. If the doctors/owners there see this complaint, y'all have my number and I'd LOVE to share more about what happened yesterday because I will be making sure everyone I know knows about your office staff and how they handle your patients (i.e. the money flowing into your office). I hope Alicia sees this too. And I hope that the office manager I was unable to speak to (she's on vacation for 2 weeks...) sees this and forces Miss Alicia to get customer service training because she is woefully lacking. Zero stars, would definitely *NOT* recommend the Landa location. I will be transferring my father's care to another doctor at another location. There's no way I want that woman near my parents ever again. Hideous hideous fool that she is.

I absolutely LOATHE bringing my boys here but due to their pediatrician's office being booked out,…read moreI had no other choice in my current event of emergency. I booked for a 10:30am appointment online and arrived before my time and checked in. There were 2 people who were scheduled after us. Our information is already set in the system so everything should have been a breeze. The front desk staff sent the other two patients that were scheduled after us and before us. I questioned her and she told me that because they arrived before we did which shouldn't matter because our appointment time was before theirs and we arrived on time. I watched the guy check in after we had arrived on the keypad so I know her excuse for why she allowed the other two to go back was garbage. We ended up waiting in the waiting room 31minutes past our appointment time before I got up and asked for a refund of the $145 I paid for the visit. The great thing about having health insurance is getting to pick who you choose to take your kids to and I will be taking the trip to a different Urgent Care in the future.

Originally gave them a good review. Both my girls had the flu. Brought one in but the other was…read morejust getting the symptoms. I asked if I would need to have both seen for a doctors note. Kindly they said no and gave me two for my daughters. I realized later trying to turn these into the school that one was for a random child that was not mine. Now my daughter has a week of unexcused absence. I enclosed the pic here of the random incompetent copy of some other child. I went back and they said they couldn't help me now unless I paid them again. HIPPA MUCH? AVOID AVOID AVOID AVOID