If you want to actually be treated for your condition, I would not go here. I had a severe sore…read morethroat for 7 days. I had spots all over my throat and the PA proceeded to tell me that there were not any spots when there clearly were. He had the blood pressure cuff on my arm and wasn't even paying attention. It was squeezing my arm for like 10 minutes. I asked about it and he said oh I don't know why it's not working. So now I have bruises all over my arm. He did not give me any antibiotic prescription and did absolutely nothing for me. So the next day because I was so ill I had to go in again somewhere else and pay again just so I could get antibiotics and start getting better. It was a horrible experience. I do not recommend this minute clinic in Minnetonka at all if you want to actually get treated.

I had a very severe sore throat. Took a Covid test, which came back negative. So, went to have a…read morethroat culture at Minute Clinic. Checked in TWICE online, and no signage at the store/clinic clearly directing you to the kiosk hidden around the corner where you have to sign in for the THIRD time. PA was late with my appointment. PA did the throat culture, but apparently has zero experience with rheumatoid arthritis patients who have limited immunity due to RA medications. Throat culture came back negative, and the PA literally shrugged her shoulders, then turned her back to me and didn't say another word. I was literally "dismissed". Rude! I will never, EVER go back to this clinic for anything!

My visit was so great and everyone at WestHealth should be so proud. I was met with staff who were…read morecaring and kind. I felt like they wanted to care for me. While I waited they drew labs and ordered imaging so when I went back to a room, all my testing was completed. The provider came in and gave me my results. While I waited in the waiting room for about 90 minutes, I was in the room for about 30 minutes for an ED visit. Great Job WH ED. The waiting room is really nice and clean. This is the best Emergency Room in the area.

The light skin lady at the front desk at check in who is working Monday the 22 at 1045 at night is…read morerude and disrespectful. she doesn't listen. she lied and said she did my sons vitals and she did not!!! She is talking about patients to other people at the front desk to another worker. It's ridiculous how these kind of people are working with people in pain and that need help . Usually I absolutely love west health and will come here over anywhere else. This is hands down the most uncomfortable and terrible experience we have had. She needs to go do literally any other job!! I have to give it a 1 because it makes you but if I could it would be zero. Even the respiratory nurse decided to do help us, apologized and did his vitals in the chair because he is unable to walk. how are we supposed to trust someone in health care that lies directly to your face!!!!

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

Wonderful visit at the clinic for what I believe would happen at Urgent Care but instead clinic…read moreline offered an appointment with Dr Richard Hart. He was was very thorough asking my symptoms on the ear infection and examination given with a prescription. Told me to follow up with my primary doctor if it does not heal. I would go back to him again if I could, great service.

Good experience the wait time was really short for urgent care in about 20min, friendly staff…read moreoffered to get me set with a new primary and checked my insurance coverage which I was unsure about

Quality of care was good, but beware if you don't pay your copay or coinsurance at the time of your…read morevisit. They never sent a bill then sent us to collections with absolutely no contact whatsoever from them. Would NOT recommend this clinic for that reason.

Grateful for this urgent care because I've had to stop by twice already but both experiences were…read morefairly pleasant. Not a super long wait time on Sunday mornings, although there isn't a lot of time to ask questions after your diagnoses since they move quickly. Staff is also always friendly.

Got great care here. The facility is clean and waiting room has reasonable spaced seating so you…read moreare not jam packed in with others. The staff is helpful, knowledgeable, and respectful. The provider I saw did a great job of describing my issue, gave me two prescriptions which he said would clear up the problem and it did. The reason for only 4 stars instead of 5 is that they are not open on weekends at all.

Do not come here if you are a person of color! Every time I've come I've been treated horribly…read more Came in with chest pain, dizzyness, short of breath. My ekg was fine so they had me wait. Online the wait time said 30 minutes, I waited over 2 and a half hours while others were seen. I asked why I was still waiting while ten others went before me and they said those people were urgent care and I was emergency. And they take urgent care to rooms first because those clear first. So me having chest pains, dizziness, and palpitations doesn't qualify for being seen before urgent care? They will have you literally die before you are seen. Don't worry, two more that just came in have been called back as I type this. What a joke

Came in early to be seen in urgent care. Informed front staff if they are busy I can't stay long…read moreand I would seek care elsewhere. The manager brought me back to a small cutout in the wall and was very kind and assured me it couldn't be long. She did stop by with a big smile on her face asking if anyone had seen me yet, of course the answer was no three times. 3 hours later I am finally leaving with a prescription for a cough suppressant. This is a buisness and unfortunately they lied to me to get me to stay and pay.

Great experience at this Urgent Care! I dropped a dumbbell on my foot and needed to get it checked…read moreif it was broken. We went right when it opened and got in a room right away. All the staff was wonderful - I tend to be a little jokey/silly in these situations and they definitely lightened the conversation with me. Definitely helped me keep up my spirits since it was 8am. I was taken right away for X-rays, which took probably about 15-20 minutes. Within 5 minutes of being back, the doctor stopped in for results. I was very lucky to only have a bad bone bruise. The best part about the Dr. was that he gave me alternatives! I needed a surgical shoe and possibly crutches - but he recommended Birkenstocks being more worth my money if I would wear them since they're built the same as the shoe. He also recommended borrowing crutches from someone my height or checking goodwill before buying them from the hospital (since I wasn't sure if I would need them after a day). Overall, I was out by 9am and loved the staff. I always frequent this HealthPartners but this is the reason I always book doctors here!

I was having an allergic reaction and made my appointment online. I showed up at the scheduled time…read moreand I'm taken back to a room within a matter of seconds. I was so happy, up to this point. About one, maybe two minutes later, a woman named Yadira (forgive my spelling, my legs were swelling at this point and it was difficult to concentrate at all.) comes in with a note. She says that my care coordinator from HealthPartners had called and said I had to either go to United in St. Paul or an urgent care in Stillwater. I live in St. Louis park, that's completely on the opposite end of the metro, and as rush hour is about to start. I explained I couldn't be turned away, I was having an allergic reaction. Even though I am on restricted insurance, law dictates that we have to be seen in the case of an emergency. So, after leaving, I get a hold of Andrew from HP, he was just as confused as I was. He didn't call. He never even called the woman. I drove halfway to St. Paul and then I realized it wasn't safe. A moment later, my primary care doc calls and says that they cannot do that legally. They filled out a referral for that facility just to satisfy their paperwork. I went back because my doctor told me to. She said in no uncertain terms, "do not go home. You're having a reaction. You need to be seen today." I check back in and express my displeasure and disappointment. I explained the situation to them and the receptionist doubled down and said they have the right to refuse service. This is the actual note she gave me before she told me I would not be seen the first time. She lied, straight up. Not only did she lie, but she thought she was more qualified to make medical decisions than a doctor. I really can't wrap my head around this. She told me she was going to call security. I don't mean to sound like some old lady clutching their pearls, but never in my life. The handwritten note and the lie are what get me. I went to the hospital down the road which is extremely stressed on resources. My reaction could have been treated and should have been, at the urgent care level. I was trying to save myself and the health care system a lot of undue harm. Not only was it illegal what she did, but it's also just plain wrong. I realize it might not even matter, but I will absolutely be submitting a formal complaint. Who passes a note like that? I wouldn't even break up with my second grade girlfriend like that. There's a base level of respect and care that I feel all peoples are entitled to, today, that mark was missed by light years. I'm not a sue happy person by any means, I think there are so many unnecessary cases that muck up the system, but what happened here today exposed her and her employer to tremendous legal liability. It's not even about that for me though. I'm just in awe is all, I've never seen someone torch their job so vigorously. After she said she was calling security, her frown turned upside down. I'm glad I could make someone's day. In conclusion, if you're having a serious health problem that could become life threatening if not treated for a time, I would avoid this place. At the end of our exchange, the receptionist said, "They don't treat anything here anyways. They basically take their vitals and that's it," she said. As if she was trying to convince me I didn't miss out on anything. I hate this. I only like writing good reviews. I need to advocate for myself and this is part of that process.

I went it with a sore throat and I mentioned that my chest was hurting as well. Well since I didn't…read morecheck most of his boxes on " ask Jeeves " he said I was fine and didn't even try to send me anywhere else. He minimized all my pain and didn't care a bit. There wasn't a strep test nor an influenza test... nothing. Next day was way worse, so I went to urgent care. The Doc there took some test and still made me go to the hospital for further and better testing. Sweet doc:) I ended up w swollen lungs. I had 2 nodules on both sides of my lungs. Don't care for ppl if you don't t care for ppl!! Also... if your open at 9 - be ready at 9!

Do NOT go to this clinic for even minor injuries that may involve bodily fluid. Went there and they…read moresaid they had no way of even cleaning the wound. I've used the clinic before for an illness and went great, but any real injury don't go it will just cause unnecessary pain till you get somewhere that will actually help you.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.

I went in for an annual check up with a new doctor after my primary care doctor at another clinic…read moreretired. During my visit, they told me I needed to do a follow up procedure for a test, which they booked for me during that appointment. After I went to the procedure, they sent me a bill for $2,000 and said it was because I was out of network. Mind you, my original appointment was IN network, so I didn't fathom that the procedure they booked me for would be out of network... had I known that, I would have just gone to Planned Parenthood and gotten the procedure done there for an affordable price? Then I spent the next year calling them and my insurance company trying to figure out why it wasn't being covered, neither Park Nicollet nor my insurance could figure why I was being denied coverage. Eventually I got sent to collections because it was taking too long to sort out, and now it has been a year and a half and I am still paying $100/month to pay off that appointment.