Finally, I can't believe got pretty good service out of a VA Hospital or VA Clinic such as this…read morebranch. This is a new recently opened VA Clinic It located in the business district of South Memphis. Most of this area is in a upper high end business district and locale. The parking was no problem as they had plenty of parking places in front of the building and all around. As soon as we got there we found a parking place close to the front. They also have handicap parking available so bring your reserved parking permit if you have one as I saw several right up front. They have an optometrist entrance on the left. To the right is the primary care unit which is where most Veterans go. As soon as you get here, you check in, then have a seat in the lobby or waiting room. Our name was called about 15 minutes after checking in. Their bathrooms are close to the lobby. I suggest going to them first if you need to because once your name is called by a nurse you will get locked out. This is because once you go through the doors the nurse locks the combination locks to where you can not come back out to the lobby where the bathrooms are.

Terrible! My dad has been out of work for ONE MONTH due to heart issues. Understandly so, his job…read moreis constantly questioning him about his paperwork from the VA and DR.FRAN STEPANOSKI is ignoring and refusing to sign the documents to submit to his job. We just found out he will need a TRIPLE BYPASS surgery and he's about to be OUT OF A JOB BECAUSE THE DR AND NURSES DONT CARE ABOUT THEIR PATIENT!!!!!!!!!! How will my dads surgery be paid for?????! Why won't you sign off on his paper work? This is the most useless and negligent place ever.

I've thought about doing this for years. Dr. Karen Curtis, she failed me severely. She was my PCP,…read moreI went to her with back pain. I told her over and over that my back hurt. This was around 2012. She ordered an xray. Saw nothing and said it was all in my head. As time went on, after asking her for help over and over. I finally switched dr. I got an MRI. Yes, my back was bad then. Now, I walk with a cane and sometimes on a mobility scooter. I'm on SSDI for my back and 100% rated with the va. Many herniated and ruptured discs later, I'm a broken down old man at 52 years old. All because she refused to order an MRI. See she has back problems and is a gatekeeper. If you aren't as bad as she is, you are fine in her mind. I would not take a dog to her with a cold.

One of the worst VA's we have ever had to deal with. This past time my husband waited for over 2…read morehours before going up to the desk and asking when he would be in to see the doctor for his scheduled appt two hours beforehand and they said they "accidentally" forgot about him and that they no longer have time to deal with him that day and the next appointment is in 2 months time. I guess this is a recurring theme in Memphis.. medical offices forgetting about patients even after they check in and get their BP taken. This is the 2nd time this has happened in a week now, just this time it's the VA. Absolutely ridiculous and unacceptable. They also gave him capcasin cream for his severe knee deterioration from his deployments... icy hot for knees... for a veteran.... This is the type of care they give the people who fight to protect us. Disgusting.

Beware of Data Retention and Breaches for collections purposes before being seen…read more I had an extremely frustrating encounter with the billing representative, Jay (black lady tight Jerry curl), at Desoto Family Care Clinic. She insisted that providing my Social Security Number (SSN) was needed for receiving care, yet failed to produce any official documentation to support this claim. Asked if I didn't have a phone number or address would they deny care. She stated probably so..When I questioned this requirement, she became dismissive and accused me of fraudulent behavior, despite my presentation of a valid driver's license and insurance card-both of which were verified as active by Anthony at the front desk already before I interacted with Billing. Anthony clarified that the SSN is only necessary if a patient's account is sent to collections, not for receiving care or for patients paying upfront. I expressed concerns about data privacy, especially in light of recent breaches, and offered to pay for the visit in CASH. Nevertheless, Jay refused and proceed, stating she didn't want to "deal with that lady and she can go to the ER," referring to me. The kicker she is not a doctor to advise anyone of care. This behavior was unprofessional and appeared to be driven by personal bias and lack of understanding rather than actual policy.. I maintained my professionalism and integrity the whole time and even Anthony front desk rep understood that I was not being hostile but needed direct answers. The billing representative Jay was screaming from the back even when my mom went to ask you know why if she's paying cash. Ask to speak to the practice manager about this complaint and concerns and was told to just call the number on the New Patient Registration Form and ask for the manager. There was no financial agreement to be signed included in the new patient registration forms, nor listed as their policy, and when asked for the policy to be provided stating that it was mandatory, Jay got VERY defensive over talked me , NEVER answered the questions and got dismissive and walked away and then proceeded to yell from the back office at my mother and me. In front of other patients exposing my information. As someone who works in healthcare billing and insurance , I am aware that under the Health Insurance Portability and Accountability Act (HIPAA), patients have the right to protect their personal health information, and providers must safeguard this data. Up to 250,000 fine for violating HIPPA. Additionally, the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors including MDO from engaging in abusive practices and requires them to provide validation of debts upon request. In Mississippi, the statute of limitations for medical debt collection is three years, meaning that any attempt to collect a debt beyond this period is unlawful. Furthermore, the Mississippi Insurance Department provides guidelines to protect consumers from balance billing and unexpected medical charges. I have never been here before and again offered to pay CASH for this one visit. Jay's actions not only violated these protections but also denied me access to necessary medical care. Desoto Family Care Clinic must reevaluate their staff training and billing practices to ensure compliance with federal and state laws and to uphold the rights and dignity of their patients new and existing patients. The HHS and other agencies will be notified of the breach of privacy and the denial of medical care for a simple cold and diabetic care. Read and understand your rights as a patient and advocate for your patients rights and health. Thankfully went to another clinic and was seen with no issues nor SSN needed. Side note the other staff that I encountered were nice and calm. But that Black lady "Jay" in billing needs more education on laws, billing medical insurance on what's needed to file a claim and CE training on Personal Bias in a Healthcare Setting.

The billing department is absolutely HORRIBLE. You will be overcharged. They will not refund you…read more They will put a "credit" on your account which you will never be told about.....

Melissa Shelby is my mother's psychiatrist. My mother has…read moreseen Melissa her for the last 2 years. My mother is in her 80s. My 1 star rating is based on my own experience with psychiatrists and my observations of Melissa's care with my mom over the last 2 years. About 16 months ago, my mom's anxiety really began to increase. The change in her mental, emotional and physical state was dramatic. My mom recognized it and the change was truly debilitating. Melissa has prescribed several different meds for my mom. BUT 1) why didn't Melissa schedule monthly appointments with my mom to see how she was doing. Much with prescribing meds is trial and error. 2) why didn't Melissa see my mom more frequently to help her, to diagnose her, to medicate her. She met with my mom, she observed my mom and she talked with my dad, my sister and me. My parents feel belittled and dismissed. They feel hopeless. FIND A CARING, COMPASSIONATE PRACTITIONER THAT WANTS TO KNOW YOU, KNOW YOUR PROBLEM & HELP YOU! NOT JUST PUSH PILLS WITH NOT ANY FOLLOW UP.

The Pharmacy at this location stole $3,129.00 from my health savings account. My wife is sick and…read morethey are supposed to be providing care instead they steal from us and say "oh we're sorry " . No kidding "Sorry don't pay my bills" . I filed a police report and reported them to the State Board of pharmacy .

On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

Please be very cautious about bringing a loved one with cognitive impairment or complex medical…read moreneeds to this hospital. My father fell at home, and EMS brought him to this emergency room. Tests were performed, and his wife was told that everything was fine. She was also instructed to stop one of his blood pressure medications, and he was discharged home. The ER staff had been told that he had been weak, had fallen previously, and that this time he was unable to pull himself up. Despite knowing this information, he was still discharged. After arriving home, my father fell again in the garage. EMS was called, and he was brought back to the same ER. This time, he was admitted. Unfortunately, our experience during the admission was extremely concerning. The nurse practitioner/hospitalist repeatedly reminded us that my father was "only admitted because he fell," which made our family feel unwelcome and as though our concerns were not being taken seriously. I also felt that we were treated as though we were ignorant when we tried to explain our concerns. We repeatedly expressed concerns that medication issues could be contributing to his weakness, increased confusion, and hallucinations. Instead of feeling that those concerns were thoroughly investigated, we felt dismissed. At one point, my father was given Ativan, and afterward he appeared extremely altered--almost as though he were in a state of psychosis. We were deeply concerned about his condition and the medications being administered. The hospital then attempted to discharge him home despite our concerns about whether he was safe to return home. The nurse practitioner and case manager suggested that our family find him a facility. We ultimately had to appeal the discharge. Only after that appeal did the hospital become responsible for helping arrange a rehabilitation placement. A rehabilitation facility was eventually identified, but our family was given very little information beyond the name of the facility. We were not given clear answers about how long he would be there, what services he would receive, or what the plan was for his care. The entire experience left our family feeling frustrated, dismissed, and extremely concerned about my father's safety and well-being. We still have unanswered questions about what caused his falls, his weakness, his worsening confusion, and his hallucinations. I am sharing this review because families deserve to know what our experience was like. If you have a loved one with cognitive impairment, weakness, recurrent falls, or complicated medical needs, I strongly encourage you to ask questions, advocate for your loved one, and make sure you fully understand the plan of care before accepting a discharge. Our family came to this hospital looking for help. Unfortunately, we left feeling like we had to fight to get our loved one the care and safety he needed. I want to also, put on record, if the hospital staff documented that they were in constant communication with us, is a lie and the documentation has been falsified.