Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !

This place is dreadful. I had knee surgery earlier. The surgery center is great. Had to come back…read moreto the ER because of very high fever. My doc was worried about a pulmonary embolism. We waited for 6 hours after results were in. We were there from 7 pm until 3 am to get one test done. I will never come back here ever again. I'd pay more to not come back. Just a complete shitshow and an astonishing example of how awful America healthcare

The doctors and nurses were so caring and communicated often and clearly with us. Very nice…read morefacility.

For this to be a hospital, where cleanliness and sanitation should be a premium this is a filthy…read morehospital starting from the waiting room.

On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

If I could give less than 1 star I would. Dr. Elias was my husband's doctor while in the hospital…read more He gave my husband medication he was deathly allergic to causing him to have to be full resuscitated. My husband did not feel safe in the hospital so he left against medical advice and died 3 days later. They did not tell anyone he had to be fully resuscitated or that they gave him medication he was allergic to. They put it in his file he had no known medication allergies knowing he did because they were told numerous times by my husband, myself and our daughter at the time of check in. The care quality they give is horrible and I believe they try to cover their mistakes by putting incorrect incorrect information in the patient's chart. Now I am left with a shattered heart and I doubt I will ever get over what they have done. I cannot find anywhere to file a complaint for what they did. This hospital's stall ruins lives in the worst way possible.

My elderly parents received a bill from this institution despite the several insurances they pay…read morefor monthly. No other medical institutions have ever sent them a bill due to the coverage they have. The insurance company even confirmed no bill should have been sent due to their coverage. My mother as well as myself called, emailed, mailed certified letters as well as showed up in person one day to attempt to rectify this bill. With the in person visit we were finally given a direct poc , Trent Tanner, in the business office. Several calls were made to Mr. Tanner with no answer. Several voice mails were left for Mr. Tanner with no return call. This has been going on for almost a year now attempting to make contact with someone that will assist to no avail.

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.

In short, I do not recommend this medical office. No need to go through a similar experience to…read morewhat I had. Went in for an annual checkup and was charged for something completely different. I attempted to get it corrected as I thought it was obviously a mistake and was disappointed at every level dealing with the bureaucratic system they have in place. A total waste of time given the simplistic and correct solution. To provide detail, I had a yearly checkup and even had my bloodwork done previously to my visit so I could discuss with the doctor during my check up. During my visit I discussed my health in general, I also was able to ask questions about my bloodwork since I already had the results prior to the appointment. During the visit I discussed some allergies I've been having and was referred to allergist. There were no diagnoses, testing, prescriptions provided or follow up visits scheduled, only a recommendation that I should visit an allergist. After receiving my bill, it listed that I was seen as an outpatient and when calling the billing department I was advised this is one of the more expensive ways to be seen. I explained that I went in for an annual checkup and they agreed to send back to the office for recoding. After not hearing anything back for several weeks I reached out again requesting to speak with the practice manager to ensure this would be corrected. After speaking with the practice manager she explained that although it was coded incorrectly, that since I spoke about an allergy I will be charged for the annual check up and an allergy visit as well. She further explains the policy is posted in the room about how yearly checkups don't cover health issues you may have and made it sound like she's helping me out by just charging the additional allergy visit along with my checkup. She also said that I spent 50 minutes with the doctor, it was under 25 minutes. This is such a red flag in itself that the amount of time was extremely exaggerated in an attempt to make me feel I spent too much time with the doctor. I think I understand what's going on, it was not a typical 10 minute visit since I already had my bloodwork and was able to inquire about the results. Very deceptive and unfair not to advise a patient about this policy when the patient expects to speak about current health issues with the doctor during an annual checkup. At the very least, clinics should be required to be explain during checkin if you have an annual checkup that you're not allowed to discuss health related issues without incurring additional charges especially if there is not testing or additional appointments needed. At any rate, a company that charges services that are not transparent should not be trusted with your health. Even with the current state of our healthcare this is a surprise that any company would risk alienating their customers over what would appear to be a straightforward ethical practice. Additionally today I received a voice mail from the billing department that they are leaving the coding as it was originally charged as an outpatient?? $400+ dollars for an outpatient charge for what was an annual checkup. So unethical.

Dr. Robbins is THE best. I'm 32 and have been seeing her since I was 19. I trust her with…read moreabsolutely anything that relates to my health and I am so very thankful to have found her years ago!

Most of the nurses and all of the other hospital ladies did a great job. They were responsive and…read morecheerful. Dr. Shappley had done the prostate surgery, and l kept hoping that he would come by and answer my questions. His nurse came twice, but l wanted to ask him whether they found cancer and info about the painful "bladder spasms". l feel that he should have checked on me, since he personally did the surgery.

i went to st.francis park ave.very good service until the nurse dugged in my arm.he got mad and…read moresaid i jumped! he jabbed me in my arm so hard.i was holding still.he couldn't do it! the one with the fancy mustache. he said iam putting down you jumped. he jabbs and diggs.i made him stop! he is a digger! people don't want you digging in their arm! st francis other staff get a 5 .he gets 2 for attitude!

I believe that Dr. Allmon's approach to treatment may have been excessively aggressive and may have…read moreled to unnecessary medical procedures and prescriptions.

When you can get ahold of her Dr Allmon is very good, however it's hard to get an appointment with…read moreher sometimes and I really wish at least somebody was available on weekends to take calls and make appointments. It's also turning out to be difficult to get ahold of somebody on the phone within the first hour of opening. I get the answering machine every time.

The wait time here is absolutely ludicrous. Waited over 2 hours and had numerous people who came in…read moreafter us be called back before us meanwhile we were forced to sit in pain for 2+ hours in uncomfortable chairs. Would never recommend coming here if you're in any discomfort. There's barely any people here at all either and the wait is astronomical. Ladies up front were nice though but I think they all forgot about us. EDIT TO ADD : It took 2 hours and 40 minutes to finally be seen and this was only after we finally came up to them to ask what the hold up was after yet ANOTHER person who came in over an hour after us was called back before us. They forgot about us entirely and we were sitting in front of the front desk.

Wait time was ridiculous. Arrived at 1:50 pm and was advised that attending nurse / physician had…read morejust left for lunch (surely you have more cover than just one nurse / physician). Eventually was taken back at 3:35 pm. Care was good, but front of house communication was exceptionally weak. Wake up Baptist - you need to recognize that the patient is always first. Best to avoid this location unless absolutely necessary.

This hospital saved the life of one of my family members, two times…read more Is this place perfect? No. Could certain aspects of the organization be improved? Yes. But, what else is new? Perfection is a elusive goal and cannot be expected or achieved at all times. That's why it's called the medical arts. The bottom line is that after many months of direct involvement advocating for my family member, I found this medical institution to be full of caring and competent professionals, who try very hard to do their very best. If I ever had to be hospitalized, I can think of far worse places to be.

I recently spent some time at Baptist Hospital Memphis, arriving on a Monday night, and I have…read moremixed feelings about my experience. **Medical Staff:** One of my main concerns was the lack of cohesion among the doctors. It seemed like they didn't communicate well with each other, leading to rounds at all hours without much consideration for patient comfort. This inconsistency was frustrating and affected the overall experience. **Nursing Staff:** On a brighter note, the nursing staff was outstanding. I had several nurses who truly stood out, including Pam, Monica, Sam, Jada, and Michelle. Their dedication was evident, and they made a significant difference in my care. Even the trainee, Autumn, impressed me with her professionalism and attentiveness. While there were a couple of nurses who didn't meet my expectations, the majority were exceptional and really made my stay more bearable. **Housekeeping:** Housekeeping services were also commendable, particularly when Michelle was on duty. Her work ethic and attention to detail were evident, and I believe she deserves recognition, possibly even a promotion, to help train others in the department. **Dining Services:** Dining services, however, left much to be desired. Although the manager, Camille, made efforts to address issues, it felt like some staff viewed their roles merely as jobs rather than a calling. That said, one staff member, Nisha, stood out for her commitment to customer service. She went above and beyond to meet my requests with a genuine smile. **Patient Care Assistants:** I must also highlight the amazing PCAs, Kierra and Jasmine. Their passion for their work was palpable, and their interactions with patients were warm and caring. In summary, Baptist Hospital Memphis has a lot of potential, especially with its dedicated nursing and housekeeping staff. However, improvements in doctor collaboration and dining services could enhance the overall patient experience. If the hospital focuses on these areas, it could significantly elevate the quality of care provided.

It took me 4 months to get a new patient appointment. When I saw Dr. Allmon she assured me that if…read moreI am sick they will get me in same day or next day. I called and left a message a month or so ago when I was sick and no call back. I called last week and left a message to get a rx refill and no call back and no refill given. I called 2 days ago leaving a message that I am sick and my name, date of birth phone number, they never returned my call. Today I made a mission to get a hold of them. Called left a message. Called again got a person, was placed on a hold and then when they answered my call was told they do not have any appointments. I absolutely would not recommend this office.

From a patient of 10+ years of Joan Michelle Allmon, MD from St. Francis to Baptist Memorial…read moreHospital Collierville Where are MY records? Per Baptist Memorial Hospital-Collierville, my intake/symptom forms from 2014 to 2017 were "shredded" by you or your office within Baptist Memorial Hospital-Collierville's 3 year policy and conveniently when I was most ill. I requested my records when you changed practices in 2017. Former, current and future patients, I implore you to: 1. TAKE NOTES OF YOUR VISITS. 2. TAKE PICTURES of EVERY FORM YOU SIGN OR COMPLETE, INCLUDING YOUR PATIENT INTAKE/SYMPTOM FORM. ***This intake/symptom form, one form, is your only voice - you the patient. My voice was erased.*** 3. TAKE PICTURES OF ANY HANDWRITTEN INFORMATION YOU PROVIDE TO YOUR DOCTOR. I did provide handwritten information on a single notecard for each visit. These notecards were also not included in my medical record in any form from 2014 to 2017. Why not give these notecards back to me? 4. If you are unable to write or have memory issues, RECORD YOUR VISITS for your own recollection of what was discussed and what you need to do. 5. REQUEST a copy of your MEDICAL RECORDS. 6. Request a Complete Thyroid Panel. Request your lab results. Do your own research. Thyroid disease affects 1 in 8 women. I still cannot get all of my records while under your care requested August 2017. Where are MY records? YOU MUST BE VIGILANT ABOUT YOUR OWN HEALTH CARE. YOU ARE YOUR BEST ADVOCATE.