Went in for some X-rays, quick and painless ..No wait at all. They confirmed my information and I…read morewas ready to be seen! Thank you Methodist for the comfy and safe feeling by staff!

A new nurse for Dr Franklin who really calls me back I…read morecalled the day before new years.. his nurse didn't call me back

I have had multiple extremely negative experiences at this facility, and the pattern has been both…read morefrustrating and unacceptable. First, there have been persistent and unresolved paperwork issues. The front desk repeatedly failed to provide my insurance company with the correct forms, forcing me into an exhausting back-and-forth between the insurance provider and the clinic. As a patient, I was left to manage problems that should have been handled competently by the office staff. Second, my experience with the billing department was equally troubling. Although I was making consistent weekly payments, I was told that I was not paying the remaining balance quickly enough. I was given an ultimatum: either pay the full balance immediately or they would stop providing my medically necessary injections. Holding medical treatment hostage despite active payment arrangements is both unethical and distressing for a patient. Another serious issue involved a clear bait-and-switch. I was led to believe that my required medical injection would be provided for a $15 fee. As soon as I paid the fee, they applied it toward my outstanding balance instead and then denied me the injection, directly contradicting what I had been told. Finally, after completing bloodwork, I was left completely without communication or explanation regarding my results. I called multiple times and left messages that went unanswered. Instead of receiving my results, I was sent a final notice for payment, stating that if I did not pay, the account would be sent to collections. I left a message clearly stating that I was more than willing to pay once my bloodwork results were explained to me--but once again, I received no response. Overall, this has been a deeply disappointing experience marked by poor communication, billing pressure, and a lack of basic patient care and accountability. Lack of communication regarding bloodwork results: After completing my blood panel, I received no follow-up or explanation of the results. Despite calling multiple times and leaving messages, I was ignored. Instead of providing medically relevant information, the office sent a final notice demanding payment and threatening to send the bill to collections. I left a message stating that I was willing to pay as soon as my bloodwork results were explained to me, yet no one has returned my call.

Now, I must state that the last two phone calls I had with the office folk with Bellevue Family…read morePractice were with Jane, and she was very helpful. I believe I have never talked with "Jane" before this. Prior to these two phone calls I have experienced what every other person has experienced with the office help. Physicians have been awesome. I normally see Carmen, but have seen two others when he wasn't available. Just like all the other people on this review site, I waited 2 weeks for someone to call about my 6 month labs. No one called, told to log into portal, needed another two calls to get that figured out. Had more problems speaking to someone there and getting a nasty person on the other line. Told Carmen about this. Been going there for 20 years and if it weren't for Carmen, my entire family would stop going to Bellevue Family Practice in Bellevue. I pray that my experiences in the future are like the ones I experienced with Jane so I can come back to this site and give Bellevue Family Practice a much better review.

I recently gave birth at Methodist via an induction, and I was very happy with the entire process…read more Between the nursing staff and my OBGYN, Dr. Gernhart, I felt like I was in good hands and appreciated the transparency and input I had with how my labor progressed. The nursing staff on the recovery floor were eager to help us learn how to take care of our first baby, as we are pretty much clueless! And, and many people noted to us, the food was very good. The only recommendation I would have is for some more proactive accommodations for the dads/support people who stay with the new mom and baby. Totally get that the mom and baby are the patients, but little things like having two towels in the bathroom instead of one, would go a long way in making their extended stay easier too.

While this place is top notch for healthcare, I wanted to give a shout out to their cafeteria. The…read morehave an incredible amount of option to choose from...and at extremely reasonable prices. Highly recommend the pizza and sandwiches!

I was extremely hopeful at first visit. being told there is something wrong and we will get to the…read morebottom of this. was told many people like me get mis-diagnosed with anxiety when this isn't that. was told that it must be so frustrated to have been gas lighted by many other providers before coming here- just to be discharged from the clinic after one visit due to "complexity" apparently sending a message every day about a reaction you had is not acceptable. was told i was going to be set up for an oral food challenge and then the next "action" was DC from clinic. was led down a dark path with 0 answers and to continue to figure it out on my own. i have never been so disappointed in my life.

I CANNOT ADVISE AGAINST THIS PLACE MORE. I left my visit at this office LAST October feeling very…read moreunheard. The front desk staff and nurses were very friendly and my overall customer service was 5 stars. However, I followed all the directions prior to this appointment regarding not taking my antihistamines 7 days prior to coming in for my skin test. After my testing I was told that my SSRI was blocking the testing and we would need to do a blood test and follow up in 3 months. This was after telling my provider that I have constant daily allergies that make me uncomfortable on a daily basis. I felt dismissed when told to follow up in 3 months. I will be getting the blood drawn and having my records sent to another clinic. Update: this clinic is still trying to charge me $810.00 for an allergy test that was "blunted", produced no results, and wasn't even finished. I can't believe this company has gotten away with this. I should have been charged an office visit and breathing test. NOT a skin allergy test and I am now forced to retain legal counsel. I would 100% rather pay an attorney than pay this clinic for services I NEVER received. I cannot express enough how bad this place is!! I went to another clinic 2 weeks after my visit here and have been getting allergy shots once a week since November. Pick your allergy doctor carefully!