10+ Years of Loyalty Dismissed Over Poor Customer Service and Lack of Integrity…read more I've been a consistent customer of Resource Building Materials for over 10 years, frequently purchasing materials for both residential and commercial projects. Unfortunately, my most recent experience was deeply disappointing and has made me reconsider ever doing business with them again. On June 4, 2025, I purchased epoxy/resin products totaling $1,821.00 for a paver protection project at my home. These products turned out to be incorrect for the job, a mistake made by the contractor I hired. Wanting to resolve the issue properly, I attempted to return the unused and sealed materials on July 1, 2025--only 27 days after purchase, well within a commonly accepted 30-day return window. I spoke with Alexis, and later her manager Diego, who both demonstrated a stunning lack of professionalism. Initially, I was told flat-out that no refunds are allowed, which was surprising considering my long-standing relationship with the company. I calmly asked them to review the disclosures printed on the bottom of the receipt, which clearly state that returns are subject to a 25% restocking fee--not a total denial of return. Once I presented the facts, they pivoted and claimed the return was being denied because the purchase was made "over 30 days ago"--again, not true. I challenged them using the original purchase date and receipt, proving that only 27 days had passed. At that point, their excuse changed again: Diego questioned how they could know if the product hadn't been left outside in the sun. I found this completely unacceptable and insulting. For the record, the product has been sitting untouched in my garage, easily visible, stacked in sealed 5-gallon aluminum buckets. I immediately recognized them as unused materials and attempted to return them before any legitimate window would expire. This felt like an intentional effort to avoid issuing a refund or store credit--completely dismissing my long history of business with them. Rather than owning up to a poorly handled situation, they chose to pass blame, make false assumptions, and contradict their own return policy. There was no accountability, no willingness to resolve the issue fairly, and no appreciation for a customer who's spent tens of thousands of dollars over the years. And for the record, I do not like to leave bad reviews whatsoever. In fact, you can check my Yelp account--I don't leave bad reviews at all. It takes a lot to push me to this point, and for me to take the time to write this, you have to piss me off at least 10 times more than normal. That's how bad it was dealing with Diego and Alexis at Resource Building Materials. To say I'm disappointed is an understatement. This is not how you treat a loyal client. If this is the new standard of customer service at Resource Building Materials, I can no longer recommend them--and will be taking my business elsewhere moving forward.

This is my go to for all the hardscaping needs. Sand, gravel, pebble, DG, rock and much much more!…read more It's a great place to go for inspiration for various projects going on from DIY to contractors.

Ontario Building Materials is very knowledgeable and helpful and has all the hardscape you need to…read moremake a beautiful landscape. Teresa was particularly a valuable resource and helped us find an skilled contractor we used. She also worked with us on pricing in our large format pavers for our pool deck. We're fortunate to have found this gem!

Worst costumer service I've ever experienced. Grumpy old man yelled at me for parking incorrectly…read more If he would of gone about in a well mannered way they wouldn't have lost my business.

Amazing service, amazing prices and all good people. Ordered 8 yd.³ of CG dirt. The driver got it…read morewhere it needed to go successfully and with caution. The width of the truck was approximatly 98"inches in the width he had to go through was barely over 100" basically 2 inch clearance on each side Solid driving!!! timely service. Also arrived as per scheduled. Thank you!!

Very helpful. Okay selection. It's nice to have a place like this close by. Several contractors…read morerecommend the place

Wifey and I dropped in at Southeast Construction Product's Chino yard to evaluate their range of…read morestone veneer finishes for a small project we are working on. We arrived at 3:30pm, unaware that they closed at 4. Most of the employees were somewhat rushed or mildly frazzled because it was near "closing time" and there was a contingent of at leadt 3 or 4 other customers waiting for help. However, FRANCISCO was superlative!! He graciously and patiently escorted us to a trio of different veneers we were considering, patiently answered all of our questions and even referred us to a tradesman who could assist us with the installation of our order. More people should exhibit the grace and even happiness that Francisco displayed to us, even 5mins past closing time!

Excellent local supply for construction items in Chino. Eleen and Franciso were both helpful and…read moreawesome with a Pacific Clay brick product I needed for a project! Definitely returning in the future!!

Irene Liang is an exceptional sales representative. I have worked with her several years and she…read morealways goes above and beyond, to assist me with my needs for South El Monte High School. On her visits to our site she always is so friendly helpful and professional. Even when she sees my staff she greets them and ask them if they need anything. I love working with ULine, and Irene is one of the reasons. In addition to great customer service, I love their quick shipping, and better pricing when purchasing larger quantities. Irene and ULine make ordering easy. You should give them a try!

After recycling several guitar boxes from purchases, I needed three more to send a collection to be…read moresold. The ONLY source I could find was Uline in three sizes. You could not order three boxes. Uline forces you to purchase 5 at a cost near $60. I understand the owner of Uline needs to fund Trump corruption but doing so at my expense was distasteful. The fact the owner of Uline has several billionaire mansions is compounded by the control and poor pay he has over Pleasant Prairie, Wisconsin employees made things much worse worse. Since 1875, no one in the Uileihn family lived below extreme wealth after they inherited Milwaukee's Schlitz Brewing Company. The Uileihn family sold Schlitz Brewing to Stroh's in 1982 for $495-Million. The family who owns Uline is delusional and completely out of touch.

Joel is super helpful, knowledgeable and prompt with his work. Called him for service and he came…read moreready to work. Highly recommend!

Great equipment and great service . Purchased a Pentair VS3 pool pump. Joel was on it, showed up…read morewhen he said he would, and did a fantastic job all the work was clean! Was friendly and communicative. Would definitely use him again.

Always helpful! Thanks Andrea u da best (George you're…read moregreat too!) I just recently had an issue that wasn't the suppliers problem but they worked with me to get it figured out so that my client, myself and they were all good!

Three years ago we bought pavers. Current day, we were in a pinch to find materials for our…read morefireplace. The selection is huge. After walking the store and feeling overwhelmed, Rick helped by educating us on the various options we were interested in. I appreciate his patience, knowledge, and suggestions. We decided to leave with samples before making our final decision. Mike helped at the counter and he promised a call back to let me know about availability on our samples. I received a call less than an hour after I left the store. I was very pleased with the service I received from both Mike and Rick!

Everyone in the office and warehouse are so professional friendly and informative. I am a regular…read morecustomer but always treated with respect and like family!

Alejandra and Jacob were very helpful and knowledgeable. They asked about my project and gave me…read moresome great advice to complete my project. I will definitely be back.

I came here. Place looks pretty organized. The guy up front helped me with a ton of questions. They…read moredidn't have what I needed but talked to their buddies at the Riverside location, same company, and helped me obtain what I needed. They offer delivery with a fee. They close kind of early so be cognizant of that. Nice people to do business with.

Amazing service and such a nice yard! Full of stucco supplies, pavers, turf and so much more! Check…read morethem out they literally are so nice and helpful.