Let me start out by saying...SALLY you are amazing. I'd give you 20 stars if I could. You provided…read moreus with stellar customer service. Decision making isn't easy for me and you were so patient and accommodating. The gentlemen in the warehouse were very nice also. We have been in a few times to look and to decide on our quartz. Each time we were treated very well. Thank you for helping to minimize the stress of our remodel.

Prices were really good and they had a lot of options to choose from…read more The sales people are very knowledgeable and we're very helpful. I chose about six of them and they gave me a quote on the price of all of them, but you do have to go through your Granite Guy to get their prices. You can't just walk in and get prices.

Well, where do I even begin? Buyers, BEWARE of Loretta and this establishment as a whole. I…read morepurchased what I thought was going to be the perfect vanity from Loretta--a sales representative who, by the way, sold me a scratched and imperfect item without any mention of it being an "as-is" sale. When I bought the vanity, it supposedly had all the shelves included, as shown during the purchase. However, when the delivery service finally dropped it off, they managed to send me the wrong shelves in the wrong color. Impressive, right? Naturally, I tried calling to rectify this--not once, not twice--but several times over several days, leaving messages in vain (pun intended). I even left a message with an actual person (so I know my message was heard), and yet... nothing. Radio silence. Honestly, is it that hard to pick up the phone or return a call? Now, don't get me wrong--the vanity itself looked great at first glance, but the customer service? Utterly abysmal. It's like the moment you hand over your money, every shred of professionalism and support goes straight down the drain. Oh, and don't even bother trying to get through the voicemail system--it's always full. Don't worry, though, if it isn't full, the call will kindly hang up on you anyway. Efficient and impersonal. A winning combination for anyone wanting to test their patience. So here I am now, out of pocket for shelves that were originally supposed to be included with my purchase. And surprise, surprise--no one is responding anymore. Not a peep. It's almost like they disappeared into a void as soon as they cashed my payment. Let's make this clear: my receipt does NOT say the vanity was sold "as-is," so this experience is just straight-up unprofessional. Lesson learned: If you decide to purchase from here, either bring a magnifying glass and triple-check every item, or consider spending your hard-earned money elsewhere. Oh, and don't expect any semblance of customer service after the sale--you've got more chance of winning the lottery than reaching someone helpful. What a disappointing and frustrating experience. Good luck, fellow buyers--you'll need it!

Excellent customer service, Loretta is an amazing person. Very communicative and fast service. I…read morerecommend 100%. Great deals if you want to save. Great quality bathroom vanity's.

Parking: One of the best parts is that parking is free, open, and very easy to access…read more I had a wonderful experience at Signature Tile and Stone. Maribel, the "head honcho" there, is incredibly helpful, knowledgeable, and experienced. She has a fantastic variety of options to choose from and showed so much patience while guiding me through the selection process. I was looking for tiles for my bathroom and she was great with the guiding questions. I highly recommend stopping by, even if you're just looking for inspiration and ideas from the showroom!

Yeah, dealt with Maribel so rude spent over $10,000 has her driver come and deliver all the product…read moreI bought from her and they want customer me to to unload all saying it was a courtesy delivery and the customer has to unload everything starts arguing with me saying you need to do it - so unprofessional. Wow - unreal

Been asking for over a week for 6 small cabinets. They won't get back to you with a price. Tried…read morecalling 3 times today and no answer. This company must have so much business they are just not talking to new customers. I sent a picture of the area I need cabinets with measurements. He said he would get back to me that day. They never did and I called the following day and the gentleman was out of office. I send another text the third day and no response. Sent a text the 4th day and no response. Called the 7th day and no answer. Just shocked that a business operates like this. Sad because a business I work with highly recommended them and now they will be losing their business too.

QJ Cabinetry redid our kitchen and we couldn't be happier. They walked us through the design…read moreprocess, listening to our ideas and showing us how they could make it happen. From the design to the actual installation, they were helpful, professional, and efficient. The cabinets and counter are just what we envisioned. I highly recommend! Kay C.

2 stars because the girl who pointed out to me a couple remnants was very sweet, nice and polite…read more A very strange policy they have is you have to deposit $100 for them to SHOW you a slab remnant. One was easier to see but was very dirty from being outside so couldn't be inspected for damages. The other was sandwiched in between multiple other slabs so you could only see the top 5 inches or so of a 5'x 4' slab. But they wouldn't move it out to see unless you guaranteed to buy one of them (which you couldn't see) with a $100 deposit. So to see the slab, it will cost you $100. If there is damage or the colors don't match your tile (which I had in hand to match), you're out $100? For checking? I've been to numerous stone places throughout the inland empire and in OC and have never come across this policy. Interesting indeed.

Terrible experience . We were looking for quartz counter for our island . We spoke to Rosa and she…read moredouble the price on a quartz that was on special. We told her we didn't need the base wood because we had it already and she quoted us with it anyway. What they didn't know is that my husband is great at math and asked them where they for those numbers? He explained it how he got his numbers and Rosa said . Oh I see. We asked to speak to a manager and she never returned to speak to us. Me and my husband had to walk to their counter and asked what was taking long . I would NOT recommend this place at all .

Terrible Customer Service Ordered lights here (yes they will…read moresell you the light fixtures). They came in supposedly in about a week or two. No phone call. I happen to call a month later and they said they hadn't come in yet. I called 2 months later and they tell me the lights were in and I can come in a pick them up. I get to the counter the guy says I'm in the wrong place, they don't sell lights, it must've been from next door. I just look at him and luckily some guy next to him says "Oh, do you mean the lighted mirror?" Yes. He goes to get them and says they called me weeks ago to tell me they were in. They didn't call me. Had I not called to check, I'd still be waiting. Nice selections but the service was terrible!

Needed an unusual size kitchen soap dispenser-hard to find. Dominique Manzo went out of his way to…read morefind it. Very pleasant experience with Dominque. Give him 6 stars if I could.

This afternoon, I visited this kitchen and bath showroom in…read moreChino, and although it was a bit of a drive, it was absolutely worth it! From the moment I walked in, I was greeted warmly by a gentleman who, despite being busy with deliveries, took the time to guide me to a sales representative. There were a couple of people ready to assist, but I decided to work with Graciela. She was amazing! I came in with my pre-school level drawing, some rough measurements, and pictures, and she kindly helped turn my ideas into a professional cabinet design. Graciela was super friendly, patient, and incredibly helpful throughout the process. Since I was in a rush to beat traffic, she offered to text and email me the quotes, which I really appreciated. The prices were reasonable, and the selection they offer is impressive. I'm very happy with my experience and will definitely be coming back to complete my project. Thanks again.

This was our first stop in our kitchen remodeling journey, and unfortunately, the experience got…read moreoff to a bit of a disappointing start. The prices here looked promising, but the customer service really took away from the experience. The lady helping us seemed uninterested in assisting us. Whenever I had a question, her answers were very short and didn't make us feel like she was interested in helping. Eventually, I stopped asking questions because it was clear she wasn't really in the mood to provide good customer service. It was disappointing because it kind of killed the excitement and vibe we had going into the process of planning our new kitchen.

Five Stars does not even do this business justice. We have been doing business with this company…read morefor years. Adriana goes above and beyond to ensure we are always taken care of. As well as making sure our team and our customers are knowledgeable about products. She makes every process as smooth as possible. Insuring we don't waste our time in the process of ordering and picking up. The genuine energy (no pun intended) never changes. When walking in you are instantly greeted in a kind, respectable manner. You can't help but feel like you're in the right place. Besides it helps when the place is being run by two of the sweetest people. Genuine materials has some of the best quality we have worked with. In our ten years of purchasing, manufacturing and installing we have yet to experience any complications. Lastly, I want to give a shout out to the warehouse guys that go above and beyond as well. If something doesn't fit, they'll break pieces to fit, in your Honda fit. That's just the type of service that that you pay top dollar for. Everyone is treated with the upmost respect and care. Kitchen, Bathroom, Outdoor bar, you name it. Genuine has not only quality but a service that you genuinely cant put a price to. ~JMJ Remodeling Experts

I'm having my kitchen renovated after over 20 years. I chose a quartz countertop based on a small…read moresample square. When it came in, it was not what I expected. My contractor called and Genuinely Materials allowed me to come in and see their full slabs. Jenny was at the front desk and was very kind and extremely helpful! Thank you, Jenny, for direct me to the perfect quartz countertop!