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Boca Raton, FL

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Metro by T-Mobile

2.3 (3 reviews)
Closed 10:00 am - 8:00 pm

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2 years ago

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4 years ago

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T-Mobile

T-Mobile

2.1
(13 reviews)

The staff was incredible here. They showed me so much patience. I came with a phone issue and they…read moreworked with me for over an hour to resolve the issue. It was the most frustrating situation ever. At the end, things worked out and my phone was working again. I was grateful for the effort. I was signed up for a plan for up to five lines, even though it was just me, and a device protection plan without asking me. Those add-ons add to a higher monthly bill. I noticed them when I downloaded the app later. I suggest downloading the app and looking over the contract. When you are there the seller talks and you trust. I thought I communicated what I wanted, and it was understood, but it wasn't. I didn't see a contract when I was there. I was given a receipt for the installation and things looked good. These add-ons were not listed there but when I got home and reviewed things looked This location is small. The store is in a shopping center with plenty of parking spaces all around. It was easy to find. The staff is great. A little sneaky lol.

This review is strictly about one employee at 1 T Mobile store. To wit: Augusto at the store in…read moreDeerfield Beach, Florida, (corner of Hillsboro and Powerline.) This young man was the kindest, most patient person I'd ever met in this store or any other. From the moment I walked in, he was laser-focused on helping me. I did have an unusual problem and he tackled it with aplomb. Trying again and again to achieve the perfect result for me. I was extremely impressed by his calm and tenacious approach to my issue. I spent quite a long time there but Augusto never got distracted or showed disapproval for a problem that was obviously of my own making. I have been a customer for 20 plus years and because of this young man, I will continue to be a T Mobile customer. Thank you, Augusto! Gloria

Metro by T-Mobile - mobilephones - Updated July 2026

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