This Verizon store is the best ! Everyone is super helpful. They have a great selection of phones…read moreand accessories too. Al the employees deserve a raise !They have great parking too right in front of the entrance. Five stars !! Jose the manager is a superstar !!!! Scott 305-609-7778

Dishonest, lying salesman, Davi De Castro, has cost our family hundreds of dollars. He lied about…read morethe plan and lied about a new free phone. Then added unasked-for charges to our account. As a loyal customer for nearly 30 years, I am disgusted with the lack of response to a fraudulent transaction in Deerfield Beach, Florida from Verizon. On one call, I was told that sleazy sales people are a recurring Verizon problem--but nothing is being done to solve the issue--leaving customers in the lurch. No resolution from multiple customer service calls.

The staff was incredible here. They showed me so much patience. I came with a phone issue and they…read moreworked with me for over an hour to resolve the issue. It was the most frustrating situation ever. At the end, things worked out and my phone was working again. I was grateful for the effort. I was signed up for a plan for up to five lines, even though it was just me, and a device protection plan without asking me. Those add-ons add to a higher monthly bill. I noticed them when I downloaded the app later. I suggest downloading the app and looking over the contract. When you are there the seller talks and you trust. I thought I communicated what I wanted, and it was understood, but it wasn't. I didn't see a contract when I was there. I was given a receipt for the installation and things looked good. These add-ons were not listed there but when I got home and reviewed things looked This location is small. The store is in a shopping center with plenty of parking spaces all around. It was easy to find. The staff is great. A little sneaky lol.

This review is strictly about one employee at 1 T Mobile store. To wit: Augusto at the store in…read moreDeerfield Beach, Florida, (corner of Hillsboro and Powerline.) This young man was the kindest, most patient person I'd ever met in this store or any other. From the moment I walked in, he was laser-focused on helping me. I did have an unusual problem and he tackled it with aplomb. Trying again and again to achieve the perfect result for me. I was extremely impressed by his calm and tenacious approach to my issue. I spent quite a long time there but Augusto never got distracted or showed disapproval for a problem that was obviously of my own making. I have been a customer for 20 plus years and because of this young man, I will continue to be a T Mobile customer. Thank you, Augusto! Gloria

Horrible experience!! There is a young guy with a ponytail. He is rude and totally incompetent. He…read moredoesn't know the basic tenets of customer service. Don't waste your time going to this Metro PCs at 20 th St. He isn't qualified to do janitorial services. This place is a joke and waste of time

This is NOT the Metro store to go to if you want honest service, and fair pricing. While the…read moregentleman seemed nice at first, he's great at selling; and scamming. I guess the fact that his family owns the store (and other stores) is a great motivator. I dealt with the same person every visit. On 12/27 my phone started having issues, couldn't make/receive calls, and regular text wouldn't send. I went to this Metro store to ask if there were issues with Metro's service. I was told no, I asked if my memory being close to full mattered he said no. He then did a network reset and told me I should give it 2 hours to update . 12/28, still the same, I go back to the shop, he tries another reset, no luck. After waiting 2 more hours, I then called Metro's customer service; they talked me through a network reset, waited the 2 hours and had to call again. I was told my case needed to be escalated and that a tech would be contacting me. 12/29, still had no service (only whatsapp and emails) I head back to the Metro store. Now he tells me it's my phone, and claims many customers having the same issues, claimed that Samsung ended support for the J7 without notice and that I needed to buy a new phone. I'd already told him it was a bad time financially to be forced to buy a new phone. I looked at the Samsung's on display, A13 5 G was I believe $269.00, I knew I was entitled to an upgrade, he said I can set you up with the A13 phone for about $250, having no phone I agreed. He goes in the back and brings out the phone, A13 on the box. He then said he would "throw in" a phone case, glass protector and a charger. Out of a need for a phone I moved forward with the purchase. After talking to a neighbor who had the same phone, I find out after the fact he sold me the older model A13, which should have been $140.00. When I pulled the receipt out of the bag I was shocked to see that $139.99 was the price for the phone, and he had charged me for all those items he was going to "throw in" (case $26.75, charger $32.10, glass protector $26.75) plus $21.42 for a feature change? Grossly up charging each item. I was upset especially after Metro Corporate advised me there was no issue with Samsung and the J7. I went back to the Metro store, told him I was clearly unhappy, especially with the fact that the phone was only 32g. I was confused with the storage; the A13 on display showed 64g, the one he set up had only 32g, clearly storage would still be an issue. He then tells me he sold me the A13 Lite, NOT the one on display. I then questioned all those items he was going to "throw in" , he said he made a bundle deal. A "bundle deal" was never discussed, not once. I asked to return at least the charger, and case, he refused telling me it was part of a "package deal" and "we don't do refunds" Note, each item was charged separately on the receipt. The receipt states returns within 14 days, with packaging, be warned, he opens everything and throws away the packaging! Tell me that wasn't deliberate!? If you don't want to be lied to and taken advantage of then avoid this store, go to Metro Corporate Stores NOT an Authorized dealer like this one.