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    Metro by T Mobile

    4.0 (1 review)
    Open 10:00 am - 8:00 pm

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    6 years ago

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    Apple Houston Galleria

    Apple Houston Galleria

    3.1
    (195 reviews)
    $$$

    Min is AWESOME! I've never had a better experience at Apple!…read more This is always my favorite store, but men took it over the top. Efficient and friendly don't begin to describe the vibe.

    I went there because no matter what I do, backup my phone then do a reset, then restore from recent…read moreiCloud backup, it's still not working properly, as a last resort and upon insisting of my wife, we went to the "Genius " bar, they did exactly what I've been doing on my own, but this difference is, the Tech. instead of doing cloud backup, he connected my phone in his , I'm assuming store laptop, then it was reset, restored and went home. then few days later My phone keeps getting warning, that someone is trying to log in first on my Facebook account, then on to my other accounts, in total of 4 days, I keep getting same unusual login attempts, which is Houston, galleria area, same location when the Apple Genius Bar is located, I live far away, about an hour drive away and I don't venture in the Houston area unless I need to. Apple should make sure there policy is explained to every customer, like I will be doing this and that, explain every single step SPECIALLY the copying your data on their laptop! and part of that procedure is, that laptop should NOT leave the customer's view, and when the problem is resolved, the STORE should MAKE SURE THEY WIPE OFF THE PHONE DATA COPY THEY HAVE ON THEIR STORE DEVICES, in front of the customer. the timelines and locations of all the ILLEGAL AND CRIMINAL attempts to login to my accounts, are very specific and the timing is more than suspicious! someone in that store is using ILLEGALLY my personal data and I am certain other customers as well.

    Phone Repair Techs

    Phone Repair Techs

    4.6
    (126 reviews)
    $

    Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

    This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

    AT&T Store

    AT&T Store

    3.0
    (21 reviews)
    $$

    No one can explain the process to me correctly or resolve my issue. If the account isn't under your…read morename, you can't do anything at all, not even get a SIM card.

    Worst experience I've had at an AT&T store. Came in because I needed to return my old phone from a…read moretrade in I had done and the young girl that was working on 11/30/24 (not sure of her name) took a few minutes to finally put her phone down and stop texting and do her job (not sure why employees are allowed to be on their personal phones while working?). Anyways, I explained to her I was a couple days behind the 30 day deadline but was told at the other store I bought the phone from that if that happens they can still help me I'd just need to come in. Her response was extremely condescending and rude, I'm guessing since I interrupted her screen time, as she said "Oh you're past the deadline? Well we can't help you then, you can't trade it anymore." didn't even bother checking anything. Then once her manager comes up beside her, her entire demeanor changed as she asked for my info to look it up in the system, tells me "oh well I don't know let me ask my manager what we can do." Shows her manager the screen, and all he tells me is "yeah I would recommend calling 611 while you're here and telling them the situation to see if you can still do the trade in" still no direction other than that, nothing. So I go and sit down, call 611 (mind you it's an automated robot) get sent a link to my phone and hung up on by the service center while the two of them are just sitting there watching me from the stand. After this, I decided to just get up and leave to the store I bought the phone from (4920 San Felipe) seeing as these people are clearly not in the business of helping people and was able to get my trade in done with the help of the San Felipe team literally within 10 minutes as they actually took the time to walk me through what to do and also how to get past the automated robot to speak with someone to explain the situation. I recommend anyone seeing this to save yourself the trouble and go to the store off San Felipe so you don't waste your time with the incompetence of the people working at this store.

    Metro by T Mobile - mobilephones - Updated June 2026

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