I went to Metro by T-mobile since we need my cell phone code to change services. They send me to the T-mobile by Dennis. I went there and they send me back to Metro by T-mobile. I do not apreciate this customer service. Its my time, my car, my gasoline spent because somebody decided do not want to do their job. Bad service, pretty bad service. read more
I wish I could give them a negative amount of stars for how terrible the service is. I helped my elderly mother call last week to disconnect her service because I added her to my provider (Spectrum Mobile is AMAZING!). Well, they never disconnected the service and sent her a text saying to pay her bill, which she paid. We called today to find out why it wasn't disconnected and if we can get the $108 back that she paid. They said someone must have made a mistake so we can enjoy the service until July 4th. They told me they can't refund the money even though it was their mistake. I'm going to drive to the local Metro store to see if someone can help me. It's unbelievably frustrating that they didn't disconnect her and wouldn't disconnect it the second time I called. What are we to do? I will NEVER recommend this company to anyone. read more
I've been using T-Mobile since November 2022 and have had issues with my bill every freaking month! It never stays consistent and they're always finding a way to upcharge me! I'm stuck in a contract now until my phone is paid off and so I feel like I'm just being screwed each and every way around! AND they can never pull up my bill directly or my account. I have to pull up what's on my phone to show them what their company is doing! I do not recommend going to this store ever!! read more