The store on Court St in Pasco, Wa was not open at 11am. I waited a half hour. All I wanted to do…read morewas pay my bill.

Very helping! Girls are super friendly, and always help me with anything I need! My favorite metro…read morelocation in my area!

I needed help with my phone. Alexander spent time with me and treated my concerns with a high…read moredegree of concern and utmost professionalism. I ended up buying another phone and he helped me through the process. I have bought my last three phones from this store. Never going to the mall again !

They are not honest. They tell you one price and charge you a lot more. I tried to discuss with…read moremanager Shawn and he said let me look into it and call you back. He never called back and now won't take my call. They are not an actual Verizon business , just a contract sales business. I spoke directly to Verizon who explained we were treated unfairly and are helping fix the charges that were wrong ! Verizon told me not to go there again and I never will!!

I bought a new phone and tried to transfer my contacts, etc., with no luck. So I went to the US…read moreCellular store in the Winco parking lot in Richland. The young lady there worked and worked, and was able to transfer my info! I was impressed with both associates there, their use of masks and plastic shields for protection. I've been with US Cellular for 20+ years and have good service - except for certain pockets where the signal gets weak.

Only reason why it's a 3 is for customer service. Got my…read moreiPhone 11 screen replaced and it would scroll by itself. Took it back they replaced it for free same problem.

Very inexpensive and really nice people. I'm getting ready…read moreto have a brand new battery put in my iPhone 12 and these people do it for really reasonable.

was referred to Batteries Plus by my insurance company to fix the camera on my Samsung Galaxy S25…read moreUltra, and this turned into a 3-month nightmare. I first went in on January 12th and was told the repair would take about 2 hours. Not only wasn't it done on time, but the technician damaged the back of my phone. I was also told the camera had been replaced--which was not true, because the same issue came back shortly after. From there, it was constant delays and mistakes: * Wrong camera part ordered (twice) * Multiple appointments where nothing was fixed * Weeks of waiting with no resolution Now, after all of this, they're telling me my warranty expired, so I have to pay out of pocket--even though I brought the phone in back in January and they had three months to fix it. At one point they said they'd fix it as a courtesy, but when I came in on April 26th, they refused unless I paid. This wasn't my fault--I followed their process every step of the way. The lack of accountability, poor communication, and repeated errors made this one of the worst service experiences I've had. If I could give zero stars, I would.

Great price for a motorcycle battery. Bought online and was ready to pick up when I got there…read moreexcept to add the electrolyte. Maybe, check the levels a little bit closer when adding the electrolyte?

Jessica greeted me right away and helped me with my copies. She had time and actually copied our…read morefamily cookbook for me. From out of town it would come again.

If you come here, don't expect to get any help when you try to use the computer. I wasted $14…read moretrying to log on to check my email because I needed to print out a form for direct deposit It was a hassle trying to figure out how to get to the Internet browser. Unfortunately I have to go back today to log back on and finally print my form so that I can get my money direct deposited. At least this time it shouldn't cost $14 to try to navigate the system to try to get things done. Also, this location does not have post office boxes to rent, so don't waste your time coming here to rent a post office box

So I was really nervous switching over to US Cellular. I was with Verizon for a decade and was…read morehaving anxiety venturing into something new. Thank God I did. Rosie was extremely phenomenal to work with. She went above and beyond in the service she provided. Her customer service is on point. You can literally call her at any hour of the day and she resolves every issue for u. The way she broke down the charges, explained the service and the process really was amazing. Most companies don't take their time explaining what r going to see on ur bill., future bill or etc. And I have been shopping around for a month or more. Really glad I came into this store because I know for a fact when I have an issue, there will be a reliable team that well help out.

My husband and I have been with AT&T since we were married more than a decade ago. Since I never…read moregot service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking for an honest and hardworking representative for their wireless needs, I highly recommend Amy Cobble and the team at this location. Oh yeah... and I get coverage where I need it, when I need it, with unlimited data now from U.S. Cellular. I guess you could say that I'm a very happy customer. :)

Reasonable and thorough job. Not cheap for what we needed done, but after spending almost as much…read morewith another company and it basically being the same after being "clean"we decided it was worth it.

Great company, I have had several projects always on time and with competitive pricing…read more.. Troy W