Jay did a great job helping us even though we couldn't finish switching over due to issues with our…read moreother carrier. He was very patient and helpful.

Zach was knowledgeable, friendly, professional, and understood our needs and concerns. He was able…read moreto answer our questions, and made the transition to our new phones smoothly. He explained everything to us in a way that was clear and concise. Our new phones have much better coverage.

I have to speak to the quality of service provided by the technician for my installation…read more. Deshon, came out 06/16..started the installation and the weather turned unfavorable..he came in as though he didn't know how to tell me he couldn't finish..without hesitation I said to him his is far more important than my internet connection..he said he would see if he supervisor would allow him to return as early as possible the next day..he arrived at 655 am...very pleasant good morning and started with the completion..we conversed a few times because I WFH...he was not disruptive..very very pleasant and professional..ensured I was connected and answered my questions completely...thank you soooooo Deshon...service technicians should model him ​

Customer service help me get my Internet working because it's out continuously every single day…read more They offered me a free EERO to go along in another room since I have one in my living room. I called today to be assisted activating it. Now both the original person and the person today confirmed that it was free and no charge cause I asked the person today and he said yes there's no charge at all ever. So I had to call back 55 minutes later because it would not connect. It was red and the lady made a comment that it was free for the first 90 days and then I would be charged and I told her that's not what the first two people said and she said I'm sorry but after 90 days there's a charge I said send me a label and I'll send it back. Mediacom cannot get their story straight and they cannot keep the Internet connected. I've had a cable running from one house to two houses down outside of my house for the last three months. It's ridiculous. They are the worst Internet cable service in this country.