Kudos to Bryan Vinson for his knowledge and patience while we were deciding on what high-end TV…read morewould suit our needs the best. It has been a very long time since anyone has stayed with us as long as necessary and answered the myriad of questions we had. Exemplary customer support from beginning to end.

Another Band of Corporate Scam Artists…read more.. Allowed me to purchase $300 "LIKE NEW" defective Beats headphones from their website (they're entirely destroyed even to basic visual inspection); and upon this discovery and trying to return them? NIGHTMARE. Best Buy assumes no responsibility, "there's nothing we can do" I'm told. Honestly went through Best Buy to avoid the EBay and Amazon disaster however it seems I would've had better luck with their competitors who value their customers and satisfactory rates. If you're thinking of going through Best Buy, don't. At this point I would've paid more just to avoid all of this.

Very professional and knowledgeable staff. The sales rep John Lane was super awesome. Efficient and…read morecourteous. The store was clean but busy. We made an appointment and I strongly suggest that you do the same. People were waiting for a while if you come during a busy time. I would recommend the store. They also allow you to demo Directv while in the store.

My wife and I visited this location yesterday after a horrible experience at the other location on…read moreMobile Highway. The customer service rep told us they have no idea what they are doing over there. We agree. He went on to tell us we had a "phantom line" on our account we didn't even know we had. We canceled all her services immediately. I will be canceling the rest of my services with AT&T by the weekend. Do not recommend.

Poor customer service and high prices. Been with them for over 25 years, however the prices and…read morecustomer service is poor.

On Thursday i went to Verizon on 9th ave in Pensacola,FL. I have been a customer for over 4 years…read more My bill is always over $200.00. I asked the man could he help me? I jyst wanted the microphone on my text box and he said it would cost $25.00. He refused to help me explaining that is their new policy. Oh, and you would get 24 hour support. I left stunned. I have shared my experience with everyone. This won't matter today for Verizon but it will matter. Customers are the ones that pay your employees. Shame on Verizon!

Hubby busted his phone on the pavement so bad that the whole corner was gone. You could actually…read moresee up into his phone & it would cut your finger when you tried to "swipe" yikes! We pass this cute little local business with the "quick fix" sign on the way to the beach all the time so we knew just where to go! We stopped in soon as they opened & they took hubbies phone with a quote of $240 plus tax to "quick fix" his phone in 3 hours or less! We left hubbies phone & went to brekkie, ran some errands & later, stopped back to pick it up. Boom chaka laka! It was indeed ready as promised and looks brand new! WOZA! Now I need to get mine done! Mine has a bunch of cracks but it's not near as bad as hubbies was. Support local. Will Return! Highly Recommend.

One star is too much, but they made me leave something. These pepole repaired my phone or…read more(supposedly did for $130) It stopped working less than a month later. Took it back and basically was told I'd have to pay again. I took it to a MUCH CHEAPER place, who upon opening it, found a small screw inside that was left by these so called repair people. Drop them and take your phone to someone cheaper, quicker and more reliabl. They're located inside Walmart on Creighton and Mobile Highway.

They do not back their products!…read more DO NOT GO TO THIS T-MOBILE STORE OR ANY OTHER T-MOBILE STORE IN THE PENSACOLA AREA! Go to Best Buy!!!! Whether it's a phone, phone screen cover, or phone case... If anything goes wrong, they do not back their promisies or purchases. You have to separately buy their insurance for them to back their purchases. The entire point if buying products from them is for them to give you phone support... Which they do not do. The purpose of buying a phone case and screen protector is so you don't have to worry about insurance. There is no point of paying T-Mobile for a screen protector or protective case, if you pay for insurance!!! T-Mobile does not work with ZAGG or Otter Box! If you made the mistake of buying either of those from this T-Mobile store, they will not help you and they tell you to contact those companies separately. With no assistance. Purchase your phone and phone plan from Best Buy! At Best Buy, you can purchase the same things, and Best Buy WILL back their purchases! And usually Best Buy is cheaper or will give you a coupon or throw in free promotions. I feel sorry for you if you waste your time and money by going to this T-Mobile store or any other in the Pensacola area! T-Mobile does not troubleshoot phone problems. They do not replace phone screens. They do not work with Otter Box if your phone is damaged. Phone, screen protector, case, or other... Best Buy is friendly, helpful, does trouble shooting, does iPhone maintenance , and does what it's supposed to do. This T-Mobile store on Davis, and all others in this area, gets you to pay for things, guarantees support, then uses fine print to not have to help you with purchases or other problems. When you do have a trouble shooting issue, this T-Mobile just tells you to download the T-Mobile app. There is no reason to throw away your business or time and money, by going to this store ir any other T-Mobile store in the Pensacola area! Also, when they make you wait for 4 hours, and all you see the employees doing is screwing around and laughing with other coworkers... this T-Mobile does not allow customers to use the bathroom. Even when they have you waiting for 4 hours watching them joke around not doing anything in their job description... They tell you to leave and go to TJ Maxx or Books-A-Million, further down the road... So if you do go further down the road to use the bathroom, don't come back to this T-Mobile store! Just keep on going down the road to Best Buy, because they will actually do their jobs and help you and honor the things that they sell you.

Don't waste your time!!! You are better off wiring on the phone to talk to someone who can help you…read morevs talking to these idiots... I returned equipment there, told I was all set, was given a receipt, and left the store. 2 months later I'm still being charged for the service for a that I do not have. Just given the shrugged shoulders, like oh well we have your money already, there's nothing we can do. Oh and an offer to transfer my current cell phone to r-mobile. If this is how you treat your customers by just taking their money without providing the entire service, why would I add a cell phone to my worries?

Outstanding company to work with! Technician knowledgeable, competent and professional. Showed and…read moredemonstrated understanding and concern for their client and the "urgency" to have their phone repaired at a most reasonable rate on a timely basis. T-Mobile was only interested in selling you a new phone with no guarantee that the data could be transferred, even with a waiting period of 7-10 days. Pensacola Phone Repair performed the repairs in 3 hours. Look no further - they are the best!!!

Very good customer service! I have been having problems with my phone for months now and I came in…read moreand explained the situation and they fixed it for me. I am so happy that I didn't have to get a new phone. They were very nice I would definitely recommend coming for more services.

If you have considered getting any Cox products, such as cable, internet, or home phone services,…read moreyou should know that their service quality is very poor. Cox has the least reliable network in Pensacola, Florida. They have no idea how long their system will be down during an outage. The company issued a notice claiming the service would be back within an hour, but that was 9.5 hours ago, and the network is still down. A different company installed fiber optics in my neighborhood last week. I'm switching to them, and I suggest you do the same if you want a dependable network service. Honestly, I think the tin cans and string I used as a child had better service.

Lairs. Jamel told me my bill would be $56 for the first month with a free trial for the unlimited…read moredata, then I get a text from Cox saying it's $106. I come in and ask them about it, well before my 30 days is up, and of course Jamel isn't there and they tell me that he left no notes in my file about the offer and that they can remove the unlimited data charge but I still have to pay the prorated price for the days I did have the unlimited data, which was what Jamel told would me be free for the first 30 days. Now I have to call Cox and speak with the billing department. Also, many of the employees are extremely unprofessional and rude. One employee called me over to help me out when I arrived as another employee (I think she actually may have been a manager) was talking to him, and she straight up said "I'm talking to you" to him and they had me sit back down to finish their conversation. The same woman was too busy talking with even more of her coworkers to figure out what was going on with me and why I was upset, even though I was the only person in the store. Ridiculous all around. The supervisor I eventually spoke with (I believe her name was Ameris) was professional, but she ultimately was unable to resolve my issue herself and I ended up leaving dissatisfied overall and with more work to do myself. She told me she would have to consult with Jamel and get "both sides of the story," when he could and probably will simply lie about what he said to me, just like he did before.