I moved in when the apartments were still being finished; i.e. 2018. It was owned by Studer and…read moremanaged by Lincoln Properties. Studer sold the property and BH Management became the new property manager. They are a company that does not care about upkeep of the property, nor accommodating the residents. They require all moving companies to enter and exit from the Romana St. entrance. My apartment was on the Intendencia Street side of the building, which resulted in 1-1/2 additional hours for which I was billed by the moving company. That is Southtowne for you. The water coming out of the faucets smells like mold, and black crud collects at the head of the faucets. In my opinion, this is a construction issue, as I recently moved a few blocks away and do not have the same issue. Parking is a nightmare! Residents do not have preferential parking spots; it is first come, first serve. So we are competing with the members of the YMCA and other companies downtown that validate parking. Quint Studer still owns the parking garage as far as I am aware, so shame on him for short-changing residents who pay a premium to live there. During COVID, the amenities were shut down for more than one year. However, we did not receive any rent adjustments because BH states the amenities are not part of the rent, Move into this overpriced apartment complex if you wish. Just be prepared to pay a lot of money for nothing. Not only do you pay utilities for your apartment, they now make you pay a portion of the gas, electric and water for the entire complex! I should add, this is the only complex in which I have lived that will not conduct a walk-through with the resident. The on site "staff member" Will do a walk through after you turn in your keys, and will send a report to the home office to determine whether the resident owes money for damages. Videotape what your apartment looks like when you move out, as this company will try to charge you for the things that should be updated automatically, like painting and replacing carpet that is 8 years old.

I've lived here for 9 months and have dealt with repeated leaks and major maintenance issues…read more Commercial drying equipment is placed in my apartment for days on end, making it noisy and uncomfortable, with no reimbursement for the extra utilities. Management provides little to no communication and has not offered any credit for the disruption or loss of use. For the rent charged here, this level of service is unacceptable.

I purchased several items from Act 1 including transition strips and some flooring used for stairs…read more The service was prompt and helpful, I was pleased with the selection and I was happy with the pricing. I would recommend to others.

Great customer service and follow through. Very professional installation team. Highly recommend!read more