I have to speak to the quality of service provided by the technician for my installation.. Deshon, came out 06/16..started the installation and the weather turned unfavorable..he came in as though he didn't know how to tell me he couldn't finish..without hesitation I said to him his is far more important than my internet connection..he said he would see if he supervisor would allow him to return as early as possible the next day..he arrived at 655 am...very pleasant good morning and started with the completion..we conversed a few times because I WFH...he was not disruptive..very very pleasant and professional..ensured I was connected and answered my questions completely...thank you soooooo Deshon...service technicians should model him ​ read more

Terrible internet service have called for a week trying to get them to fix it They stated they would send someone out in two weeks to look into it. Anyone have any ISP recommendations in the gulf breeze fl area? read more

Line cut by Holley Navarre water and I have to wait 12 days for an appt. Neibor next door also out and yet her appt 13 days out. Ridiculous service. May as well get AT&T and have it up and running in way less time. read more

Customer service help me get my Internet working because it's out continuously every single day. They offered me a free EERO to go along in another room since I have one in my living room. I called today to be assisted activating it. Now both the original person and the person today confirmed that it was free and no charge cause I asked the person today and he said yes there's no charge at all ever. So I had to call back 55 minutes later because it would not connect. It was red and the lady made a comment that it was free for the first 90 days and then I would be charged and I told her that's not what the first two people said and she said I'm sorry but after 90 days there's a charge I said send me a label and I'll send it back. Mediacom cannot get their story straight and they cannot keep the Internet connected. I've had a cable running from one house to two houses down outside of my house for the last three months. It's ridiculous. They are the worst Internet cable service in this country. read more

Mediacom - Cable supposed to be buried over three months ago - Internet Service Providers Near Me - Gulf Breeze, Florida

Once again the continued drop outs. At 30 minutes today so far. Recurring every day at 5:00 for a minute. Home equipment has been checked repeatedly and all good. Ridiculous! If AT&T fiber gets on my street Mediacom is done. read more

Their service is terrible several outages on Super Bowl Sunday with the Olympics starting all day supposed to have a tech from 3 to 5 on Monday didn't show took me off the schedule call put me back on the schedule never showed finally got fed up. They don't care whether I had Internet or not. I told him I had a medical device that was being measured through the Internet didn't care went to Verizon paid a little bit more money got a box plugged it in boom have Internet and no issues. read more

literal worst internet I've ever had in my life, can't get any connection all hours of the day. Literally terrible and suck so bad

I have to say how incredibly disappointed I am in mediacom's customer service this week. After experiencing an area-wide internet outage Monday afternoon, Mediacom technicians were scouring our neighborhood, apparently troubleshooting the issue. A tech worked in our cable box (which subsequently has several disconnected coax cables in it). When the area outage was resolved, our house still did not have internet service. A call to tech support led to our modem being pinged, with no response. After multiple calls to tech support on Tuesday and following their instruction for resetting our modem, we still had no service. We were then told the earliest that a technician could come take a look would be Friday afternoon. My wife and I both work from home, doing jobs which are critically reliant on internet service. When I underscored how urgent it was that our internet service be restored, I was told I would be put on an "urgent call" list and that a tech would contact me today (Wednesday) to swing by and troubleshoot. When noon came and went without a call, I called Mediacom again. They stated that they would be unable to send anyone until our Friday afternoon appointment and that dispatch said they were constrained by the coming storm. I spoke with a supervisor who said the same thing. So, the "urgent request they put in, complete with order # was BS). What makes the situation more infuriating is that I've seen 4 mediacom service vans drive past my house this morning. Any one of them could have stopped for 10 minutes to fix our issue, which is probably just a disconnected cable in our box. I was told that my account would be credited for the lost service and there is nothing else they can do. This is utterly unacceptable. Had it not been for the service vans driving around today, I would have thought their story more believable, but this is ridiculous. Assuming they keep their appointment on Friday afternoon, we'll be 4 1/2 days without internet service. I will be looking for another internet service provider that can actually make some stuff happen when it comes to fixing issues that seriously impact their customers' professional and personal lives and will take every opportunity on social media and through networks to promulgate how unsatisfactory Medicom's customer service is. read more

For over a month and a half dealing with disconnection issues due to a new construction build next-door. Since the neighbors requested service and their service was created, we have had interrupted service due to new lines being laid . Trying to get this resolved, has been like pulling teeth. Truly no customer service. No excuses. read more

The one thing they do great is get one star reviews! I've never seen a company with an average of literally one star. Worst customer service of any company I've ever dealt with. Worst product of any company I've ever dealt with. UPDATE: Read their same bullshit response to every negative review. They could care less. If all you have ever gotten is a one star review from every person that posts here, shouldn't you make a change? read more

They answer all questions quickly But.. They will take your money. Tax you if you miss a payment. But they will not provide the service they charge you for. read more

Nope, don't use them - seems like a great price but you lose in the long run with service neglect. The apartment complex we are at only uses them and for more than a month we have got half the channels we pay for. Service request said we will be there between 8-12noon no show (got a text after 1pm) so now internet wife is out for two days - same thing same story we will be there 8-12noon (1201pm not here again! read more

Mediacom - Fail - Internet Service Providers Near Me - Gulf Breeze, Florida

Mediacom is a terrible company. They want me to pay 1,000's of dollars on top of a monthly fee for there shitty internet and cable. I live in Gulf Breeze proper they drive right by my house to services house less than 100 yards away from me but they refuse to bring there lines to my house. Mediacom wanted to charge me $1,500.00 to bring internet and cable 500 feet to my house. Att&T was happy for my business and charged me nothing. Mediacom is a terrible company. read more

The opening weekend of college football and you do not have ABC? I called at 11AM and was told it should be back on by noon. That did not happen. Called at 2PM and was told should be back on by 5PM. It is 9PM and it is still not on. To make it all worse, it is almost impossible to get to a live person. If I call in and tell the computer that I want customer service please transfer me to a live person! read more

My bank was double billed for my bill. Overdraft then $36 bank fee. Repeated Again. Another OD $36 fee. Then $25 dollar unauthorized charge for Mediacom insufficient fund fee. Then another $36 OD bank fee. THEN another $25 Medicom insufficient fund fee AND ANOTHER $36 OD fee!!! I went to office. They are nice. Boss Julia has not called me back after 5 days. She has copies of all and was to "figure out" how to correct. Notice these are unauthorized charges to my bank account. Mediacom is responsible. I WILL BE reimbursed. This is embarrassing!!! Truthfully, I can't wait till Spectrum rolls into Gulf Breeze. I call Mediacom every other month with billing "errors". There is either embezzlement or an interesting computer glitch. Tech calls and operator assistance?! Huh? I have to just laugh b4 I scream... read more

We have called and reported the intermittent Internet services several times, and it's still not fixed.This has been going on for several weeks. Swapped out the modem, still the same problem. Not a fix. I asked my neighbors that have the service through Mediacom they are having the same problems also. The bill is still the same, the service is not. I'm not under any contract. At&t is putting in fiber optic is our area, as soon as they are complete, I'm through with Mediacom read more

The worse customer service I have ever dealt with in my life. They truly don't care about their customers. I have been without internet now for about 2 weeks and they were suppose to come today and was a no show after I even called them to make sure they were coming out. I am livid with everything I've been through with them for the past 2 weeks. Unbelievable customer service!! read more

Really really bad internet... We live at the sound apartments in Navarre. This is the internet/cable that they include alongside the rent. We have to restart the router daily! We have called and complained about this issue and they stated that it's slow because every apartment is hooked up to one unit. Well why isn't there another unit for the mass amount of people using this internet?? Will be happy once we move out of here so we can change internet/cable providers. Don't recommend this company based on our experience with them... read more

Beware if you are going to change providers, this company needs a 7 day cancellation notice.

Loose connectivity multiple times each day on phone and internet. Loose connection multiple times trying to complete a single transaction. Techs are always friendly and courteous and never find more than a "loose wire." Problems never go away. Internet speed is reminiscent of dial-up. Waiting for a solution other than ATT. read more

Neighbor cut my cable line digging up his driveway. Mediacom says it will be 10 plus days for repair to be made. Looking for new provider right now. Don't mind waiting a couple of days for repair but 10 days without TV or internet in this day and age is not right. Gene Martin, 2646 Barefoot Creek Cr. Navarre, FL 32566 read more

Screw Mediacom they raise your bill every year and their service is the worst. In the past 3 months their have been 6 outages in my area. Their service is crappy and when you call the support number they ALWAYS want to send a technician cause they won't admit its on their end... If you have a different option do it cause Mediacom isn't worth it read more

Mediacom is the worst cable company ever! If you can avoid using them then do so! I can't get U - verse or even Cox and not Direct TV. Just moved from Pensacola to Gulf Breeze and I'm asking if anyone knows of any other company that I can get? For some reason my new apartment complex doesn't get any of my favorites! Their prices are even higher! Yes I am ranting but this is the worst service ever!!! read more

Have had slow internet for the past month, had tech come to home and see what the issue was. Tech replaced a couple things and tested speeds, everything was fine until I logged on my my pc and found server ping over 300 on ever server, 10 minutes later the internet went out again. I'd like to go back to having slow internet then none read more

Have had mediacom internet for 3 days and it has been up and running for less than an hour. Horrible in every way!

Dont even bother. Built a new house in Navarre called mediacom to get service set up. I told them the house was brand new and needed fiber ran over the phone they acknowledged. Technician shows up a week later and says he can't setup internet because the wire wasn't ran. He escalates a 48 hour ticket.... 48 hours later nothing happens so I showed up at mediascam I mean mediacom and explained the situation. They then told me it would take !!!6-8 MONTHS TO GET US SERVICE!!!! Meanwhile the entire street all has service. I went down the street to AT&T and I now have internet less than 5 days later. Mind you this all happened after I paid over $200 in fees for medicom service. These guys are complete crooks read more

My boyfriend has lost service three times in the span of eight days. Each time he calls in to try to report an outage, he has to go through a phone tree with instructions on how he should unplug his modem, turn off his computer, disconnect the coaxial cable, and disconnect the splitter then connect the cable directly to his modem... and only THEN can he speak to a live human being. As if that's not annoying enough, that live human being does not believe you when you call. I know this to be true because when he got so frustrated with these people that he could no longer bear to be on the phone with them, I also called and had to go through this. They absolutely will NOT allow you to speak to a supervisor. I requested at least ten times to speak to one and the agent would not budge. I finally wound up hanging up on her. Mediacom clearly does not value its customers -- my boyfriend is paying them over $150.00 a month for their service, and is treated this way. A company shouldn't make you have to suffer through a bunch of this nonsense in order to report an outage. read more

Mediacom, so Mediacom keeps going up and going up and going up you have to call them and try to get your bill brought down again. Their service was basically okay. But they kept billing us things that we didn't understand oh they would have all kinds of excuses for why we had to pay a little bit more. Here's the big deal when we decided to change, at the end of our 2 year contract. They discovered this and because the other television company had to move us back for weeks because of the cable line. Mediacom told us they could charge us anything they wanted and so they made our bill $240 just because they could. Because we didn't have a contract with them anymore and they knew we were leaving. When I called to complain the girl told me well if you stay with us we won't charge you that. Mediacom is the worst count them along with DirecTV read more

Terrible service. Terrible programming for high price. They can offer new customers deals but cannot offer deals to long time customers. And I have little other choice living near Tiger Point, Gulf Breeze. ASAP I will change providers if I can find one. read more

Have had this internet service for a year (because there are no other options) and they are terrible. Very slow internet with awful range. They cap your data and charge for overages (it's 2020?!?). I moved and had to cancel - guess what? No where to stop service online, you have to call and wait on the phone for 20 minutes to talk to someone and ask for a cancellation. They charge you for another 7 days after you cancel (because it takes that long to press a button?!??). And then if they've already charged you for a month, they have to get your new address so they can send you a check by mail. They can't for some reason deposit it into the banking account that you already have connected??? Also she didn't even ask for my new address, I had to ask her about how to get the refund, and then when told by mail, I had to request that she send it to my new address! This company is extremely penny pinching it's ridiculous. Avoid them if you can. read more

Only because I can't rate it ZERO stars. This is by far the worst company I've dealt with in my 50 years of human existence. If you get a string of 7 days of uninterrupted internet access, run (don't walk!) to the nearest gas station and buy yourself a lottery ticket. Because it's your lucky day! Week! Year!... when you're a Mediacom sucker... errrr... customer. Speaking of customer, their "customer service" consists of a voicemail greeting stating that: "Good morning (or insert afternoon or evening) and thank you for calling Mediacom. Due to high call volume... " blah blah. Then... "we are aware of an outage in your area and we are working our best to resolve it. Thank you for being a Mediacom customer. Goodbye." Click. Unfortunately, there is no competition in the portion of Santa Rosa beach where I reside. There is a DSL/phone company, but they have not upgraded their fiber optic network or whatever... in my neighborhood and therefore cannot offer anything with meaningful Internet speed. And they don't offer cable, even though I couldn't care less about cable. So I am effectively stuck with this monopoly called Mediacom. Four years and counting... Anyone who wants to run for public office in Walton County could simply use "And I promise to bring the INTERNET to Santa Rosa Beach!" as their campaign slogan. Done! You've got our votes and welcome to public office! read more

Internet goes out ~5 times a day out of nowhere, also installation was terrible left the box on the side of my home wide open and left the cover and clippings on the ground. Ran the cable out across my yard and across my driveway. Terrible. If I could give less than a star I would. * update they said it's a bad router, but after intermittent outages the last two days it is now completely offline. Update 2: Mediacom said they would send me a new router in 3-5 business days and on the 5th business day I received an EMPTY box. Called customer support and even they were astounded. Update 3: after receiving no modem they said they'd send or another technician and he came and said some hardware was wrong and swapped it out. Then not one hour later the internet is out again. I called customer support and they said he'd swing by after his next job. It is now after closing that same day and after callin them they said he was supposed to come back but never did. They're sending another technician tomorrow. Update 4: Technician never came. Internet went out intermittently today once again. Update 5: called again after internet completely shutting off and coming back on for ~5 minutes then shutting off again and they said there is no appt for a technician to come out and the earliest they can get him out is THURSDAY. 4 days from now. The inconsistency and lies are disgusting. read more

See all

With I could go back to 1995 America Online Dial up instead of these guys. THE ABSOLUTE WORSE provider we've had in a decade. Constant outages, forever to connect, slow, and horrible customer service from the get go. Speaking of customer service, we were out right lied to three separate times while getting service scheduled. In essence, they tried to tell us WE HAD TO BUNDLE. First time phone, second time cable. Third time my wife called them out after reading some fine print and asked for a supervisor. Was promised a call back.... never happened. Not a good first impression. Now we have to live with their impression every time we turn our computer on and wait 10 minutes to connect then get booted off while trying to stream a low res you tube clip.. If you have a choice ( we dont) find a company that is honest and with proven technology. read more

I just canceled my Mediacom service. I had them for 13 years. 13 unbearable years. I politely said please cancel my service. She could have cared less. It is one of the most inept companies I've encountered in my 53 years on this earth. If you have any options, no matter the cost, do not use Mediacom. read more

Cable goes out for up to two days every six months or so. No communication from local office as to nature of problem or ETR. A pox on their house! read more

It's honestly hard to tell if you guys even try to provide internet, any internet is better than this one. I have to use my cellular data just to write this review. 0/10 should never use again. read more

I'm extremely frustrated with Mediacom! One of their service techs here on a call informed us that the wiring in the box at the road was bad which was causing ours and our neighbors intermittent service. I'm not sure why it wasn't repaired properly. Trying to contact Mediacom is next to impossible. I have sent three texts through their app with no response. The phone call that I made resulted in an automated message that "due to low temperatures and extreme weather we are experiencing problems in your area". REALLY?! It is 88 degrees at this time and the sun is shining! I have been able to use 38% of my internet this month. Maybe I should just pay 38% of my bill. It's funny how they have no problem when it comes to receiving your monthly payment. I was able to finally get in touch with a service rep and felt that she was a bit rude and talked over me when I was speaking. She did schedule me an appointment for next week and informed me that if they didn't get an answer when they call then I would have to call back and reschedule! She then thanked me for being a valued customer. Hah! Not feeling the "value" there. Seriously ready to change my internet provider if they can't do better than this. read more

DO NOT GO WITH THIS SERVICE. Avoid at all costs. Why can't we give zero stars as giving them one completely is overrating them. I'm military and we move a lot so we've been through a lot of cable and internet providers. Hands down and by far, and I mean far, the worst is Mediacom. We went with them as they were the only providers we could originally get. ATT came in afterwards. With Mediacom, we lose signal all the time both on the TV and internet and we call and get told there is not an outage. I'll call back and then they say, oh, there is an outage in your area (this is a multiple time a week issue). Every time they try to get me to got through the same routine of unplugging the cable, blah, blah, blah. Hey, look at the call record on your system; this is like my twentieth call! The service is slow as well, coming nowhere near the speed that is advertised. Call and they tell you the system is overloaded or some other excuse. Take a look at their website. It looks like a 5th grader put it up. Eh, scratch that. Most 5th graders these days can clearly do better. Functionality. Not so much. So, you have one account to see your bill. You have to create another to see you usage. Uh, does that make sense to anyone. Also, the in person technicians are rude and have treated both my wife and I like we are idiots only to turn around and tell use there is a system/equipment problem. Another example is that they replaced the cable running to the house to see if that was the issue with spotty service. Afterwards, we had to call multiple times to come back and bury it (it was florescent orange and strung from our house to a utilities box by the street). They finally did three weeks later. In doing so, they simply used a trench digging tool and ripped right through my planter border with it vice removing it, digging the trench and then putting it back. Pure garbage of the highest degree. Again, if you want to spend money on horrible service, go for it. Otherwise, look elsewhere. read more

Worst cable service. Worst customer service. Choose other providers to avoid problems.

By far the worst company I have EVER dealt with. Our internet service was never even installed, and they want to keep charging us, even though we do NOT have the service we are paying for!! We finally decide to just cancel, but THAT process is even more frustrating!! I would rather pay triple for my internet service, than to even have to deal with this bullshit company again. read more