We came in today to upgrade one of our phones. We were greeted upon entrance. I thought it was…read moregoing to be a three hour process like normal, but Andy made sure it wasn't. This T-mobile is officially my favorite in the area that we frequent. The process was a lot faster than it used to be. When Andy wasn't sure of the answer, the young lady next to him was able to immediately assist. Great customer service here!

Fraud Warning! Do not purchase a phone at this store. I went to this store to upgrade my phone. I…read moretold the employees that I wanted to pay for the phone outright then but was told by the two employees in the store at that time that I had to make installment payments to be able to get trade-in value for my old phone. So I agreed to finance the new phone and was given the monthly dollar amount for the phone after trade-in. Then over a month later when I got my first bill with the new phone on it I noticed that there were two finance contracts on my bill, one for the phone at the agreed upon price and one for around $10 for accessories. I did not agree to pay for or finance accessories. I contacted corporate about the error and then was told I had to have the store fix it. I've tried numerous times to get the store to correct it and each time they tell me I have to speak to the manager who is never there and never returns my messages. What the employee did was have me sign two finance agreements but on just a signature pad, never where I saw the screen or what I was signing (I know how stupid was I). She had me do this by telling me the system glitched and she had to redo stuff, "sorry can I please sign again". After this I found out from a friend that she had a similar problem with an unknown accessories finance charge. I guess they think they can get away with ripping people off that won't notice an extra $10 charge on their $200+ phone bill each month. We have used this store exclusively before for our families phone upgrades and had no issues in the past but they now have dishonest employees who will rip you off.

Was pleased with a neat, clean job of Starlink installation. Kurt was easy to communicate with and…read morehelpful in providing information before purchase for an installation that was not just out of the box. Following the installation he saw to it that everything was connected and operating properly. I would feel very comfortable in having him do any work I needed in the future.

Answered phone and I explained my project to have house wired for ethernet during the remodel. He…read morewanted to charge me for an estimate for his time to come look at the project. No thank you. My review is based solely on that phone expereince only! I have two other companies schduled to come out for free estimates. That is the cost of doing business, A customer gets (3) bids and you do your best to sell your services and your experience to said customer.

Jacob was very helpful, kind and patient. I would recommend this tmobil to everyone who needs a…read morephone!

Chris Stites was amazing. As a former Sprint Customer, I sort of dreaded going in the the…read moreT-mobile office for service, but the SIM cards needed to be swapped on both of my phones. Christopher was cordial, fast, and efficient. I was out of there in no time with my phones updated, a couple of other issues solved, and a big smile on my face.

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

Chris installed our Starlink Gen 3 system yesterday and I could not be more pleased. Clean and…read moreneat install that works perfectly. I don't know why Yelp shows him only in the Riverside area as he has a location in Malibu. I will definitely use him again.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!