Since my phone carrier doesn't have an international plan, I was told by a travel agent that…read moreT-Mobile worked well in Great Britain. So I went to the store in Whitehall, PA and all the young men working there were very friendly and professional. We were told by one of the guys to go ahead and purchase an unlocked phone and come back (we found one much cheaper than one at the T-Mobile store) and they would set us up with a 30-day international calling plan so we could call our loved ones in the U.S. while we traveled. So I went to Best Buy and purchased a name brand "unlocked" smart phone for $110 and went back to the T-Mobile shop. Another young man waited on me and reviewed the plan I wanted but wasn't sure how to set it up so he went to the manager. The manager told me they could only use a phone that had a prior T-Mobile account on it, and furthermore, they "don't have those kinds of plans," even though the first young man showed me the 4 or 5 plans during our first visit to the store. So I drove to the store twice in one day, spending about 3 hours and 40 miles of driving and $110 to not have my need fulfilled. So, it seems there is a serious lack of training which will prevent me from considering using or recommending T-Mobile in the future.

You will be held hostage if you want to leave, lol. You will have to pay an extra monthly fee on…read moretop of another fee to leave your TMobile plan. I was paying $230 for two phones one bought at TMobile and one bought at Apple. Their monthly payment fluctuates from 10-20 dollars more. Don't go to TMobile find another carrier. Also these people will play in your face and tell you you're getting a better deal then you get charged 200+ more than expected.

Lost my number. I paid for their number parking service…read more When they ported, it just disconnected my line. Now instead of assuming that I would still have access to my number - now it's gone. Should have spent a little more for a quality service.

It has terrible customer service. I have been trying to get them to fix my voice mail system for…read moretwo weeks. You can only talk to AI "Jack" on the phone or AI "Mike" on Chat. They promise to correct things and give you a ticket number. Then you get an email saying they have fixed things and your ticket is canceled. Problem is nothing has been done and you have to start the process again , again, and again. I am so frustrated. You can't talk with a human.

I want to give a shout out to Quinton at the Banksville T-mobile for his helpful service…read more I thought the phone I had just got from an auction was compromised but Quinton was very reassuring that everything was fine. End result, I have a great phone.

Terrible customer service, not the right information ,shame shame shame, bill is higher than att…read morebill they said they would beat it , unprofessional staff never again

I wish that I could give the East Ohio Street store a negative 10 Stars. When you walk through the…read moredoor it smells like weed, The clerk would'nt even put her plate of food down to help us nor could we get her to answer any questions about new phone plans, she seemed annoyed ; rather than arguing with her, we simply left. I think the employees have given up and are done with T-Mobile & so are we. Time to switch to a new Carrier.

I wanted to thanks to the Manager Damien wgo went above and beyond to take care of and even helped…read moreme setup my phone. Thanks Damien

They are the best! great customer service! The whole team is so very helpful and understanding…read more They made my transfer nice quick and easy.

From the owner: Switch today & enjoy America's largest 5G network.read more