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    Metro by T-Mobile

    5.0 (1 review)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    7 years ago

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    Ask the Community - Metro by T-Mobile

    T-Mobile

    T-Mobile

    2.8
    (5 reviews)

    Hello Trolley Yard Store,…read more I really hope the store manager sees this. When the feedback link hit my phone, the system glitched and sent a negative review -- which was the complete opposite of my experience. I lost internet in my building (the landlord supplies it), and Penelope C. helped me get set up fast with a 5G gateway. She explained everything clearly, walked me through the whole setup, and had me out the door quickly. Penelope was patient, knowledgeable, and genuinely helpful. She turned a stressful situation into an easy fix. She deserves full credit for outstanding customer service. Thank you so much Penelope, you saved my day!! I hope this review finds you!

    On 7/2/26 I walked in to this store with my two T-Mobile Wireless Internet devices to cancel my…read moreaccount. There were three girls working there, each totally engrossed with other customers, totally ignoring even my presence for at least 10 minutes. The nearest girl (I would say "young lady", not usre it applies) was just staring at her cell phone the whole time while helping another senior citizen. I said, "Excuse me, are you just waiting for something (to happen)? She said yes. "While you're waiting could I return these devices and cancel my internet account?". At first, deer in the headlights look; finally she said I would have to call. I explained that I tried calling several times but the auto attendant insisted on my "PIN" which I go not have. She repeated, you have to call them. Real progress here; now I am really getting annoyed. Finally after another girl chimed in, was told that they do not handlle T-Mobile internet (even though they had new devices on display), they are a "third-party" store. Total waste of at least 15 minutes of my time. Guess what; T-Mobile does not have an email address for addressing my complaint and obviously refuses my call. Bottom line, DO NOT WASTE YOUR TIME with these incompetent, rude, condescending girls. My last words were "I am leaving before I say something I regret".

    Metro by T-Mobile

    Metro by T-Mobile

    1.0
    (1 review)

    It has bee over a month but now that this issue is finally fixed, I need to express my…read moredissatisfaction with the service received at this metro location. I initially chose Metro based on strong recommendations from my friends and the sick iphone 16e deal going on,however, my experience with the in store setup was plagued by incompetence and what appears to be intentional fraudulent activity. Upon arriving to take advantage of the iPhone 16E port in promotion ($150), I was charged nearly $300. When I questioned the discrepancy, the staff dismissively stated they "don't really do online deals," despite the store being heavily branded with that specific offer. They also said that to the person setting me up, not me directly. Furthermore, I was charged for accessories I explicitly declined three times. I finally just gave in, because I was excited. Then immediately followed the technical and account issues right when I got home. Unauthorized Lines: The representative added a second unauthorized line to my account for a non-existent iPhone 11. Data Falsification: My account was created with a fictitious AOL email address, a fake physical address, and my name was misspelled. Service Errors: My number porting was handled incorrectly, leaving me with a non-functional device when I got home that could only make outbound calls. Plan Manipulation: During a follow-up visit an hour later to "fix" these issues, the representative secretly downgraded my unlimited plan to a 15GB plan to mask the cost of the unauthorized second line. While Metro's corporate customer service has been AMAZING in providing credits and eventually resolving these errors, the behavior at this retail location is unacceptable. Adding unauthorized lines and falsifying customer data is not a training issue, it is fraudulent. I will no longer patronize this location and urge management to investigate these predatory sales tactics to protect future customers. I already put in a formal complaint with corporate but it took over a month and 4 phone calls to fix this bull crap that happened in store. I am only staying with metro because of the customer service from corporate, I will never go into a store, especially this one, again.

    From the owner: Switch today & enjoy America's largest 5G network.read more

    Metro by T-Mobile - mobilephones - Updated July 2026

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