This is not the Nordgren my parents knew and loved. My family has used Nordgren many times and were…read morealways met with kindness and compassion. Our Mom passed in August 2024 and Nordgren was naturally our first choice. We made all of the plans with Katherine. This business is exactly that, a business. There is no warm feel, no compassion, no sincerity. What we expected versus what we got was a huge sad contrast. If you want a quick, cold transaction, this is the place for you. Unfortunately funerals are paid prior to the service and when we voiced concerns after the fact, we were met with excuses and no accountability. Highly disappointing.

Where can I even begin? As anyone can understand, we were at a loss when our Mom passed…read more There was no plan in place, but there was no question her service would be at Nordgren. This is the place she used when planning the two biggest deaths in her life, her Mom and her husband. I sat down with Katherine (owner) and explained what type of service we wanted for our mom. She assured us that she could provide us with the service. (a simple one hour private service followed by a graveside service with a pastor) We didn't question the cost and she was paid that day in full. We did not receive what we requested. When I approached Katherine at the gravesite, she was cold and unbothered. We followed up via email the following week with our concerns and received a phone call from her daughter where we were brushed off again. No empathy, no apologies. She got her money and that was that. This is a hard pill to swallow since we wanted to do right by my mother's last request. Please reconsider using her funeral service because you can't undo what was done. There are no repercussions for her actions.

my entire family been doing business forever! Mercadante Funeral home is amazingly professional. a…read moreyear ago my mother in law passed away in Florida, Kevin arranged her body to be sent to Worcester, did all arrangements, from ordering flowers, her outfit, hair nails. she looked amazing! even made arrangements for our hotel, after party arrangements drove us to back. Godbless them for there services. the Whitenetts..Raymonds

Having never needing to be the one to directly handle a life changing event like the passing of our…read morefather, Mercadante Funeral Home & Chapel made us "feel like family" and walked us through the steps while allowing time as needed when it became very difficult to handle both the passing and handling of the funeral. Mr. Michael Farrow explained every step of the process, service selection, and even gave us options for the Mercy Meal after the service. If was if if he knew my father and the care and respect showed was greatly appreciated. Michael also helped us schedule the services as to not impact the family due to other services scheduled around the same time. Our father looked amazing and at peace, they did an amazing job--everyone was impressed. We were never rushed. We were able to make changes during the process as well with no issues or questions. Mercadante's also has kept in touch after the services were completed, this was not expected; yet welcomed as it has been helping us during the healing process. They also handled all the paperwork for his certificate of death, social security, etc. Everyone was professional, caring, and understanding--as I stated, they treated us like "family" from start to finish. Thank You Michael Farrow and Mercadante's Staff.

Great service. Every question and every phone call was answered. Price was affordable. Staff was…read morefriendly and understandable. Thank you for making my first experience better then expected. It wasn't easy but I was made comfortable enough to feel safe to ask Questions and express my concerns. Thank you all for allowing my family and friends to view my father one last time.

Peter Stefan & his staff attain a unique form of quality character through their compassion &…read moregenerosity for those from all walks of life who pass the veil of this world. The reality is that each one of us will pass one day. It is comforting to find noble people who will provide genuine dignified assistance through this difficult time whether rich, poor, good citizen or not. Many blessings for all who do not judge & provide good for all. Thank you for all the years of supporting the passing, family & friends. Sincerely Om Yusuf

They made the whole process extremely easy. During trying times it's easy to get taken advantage…read moreof. I contacted 3 funeral homes in preparation to a family member dying. Our local one came in with the cheapest cremation costs. A friend recommended Casper and it was almost half the cost from what our family funeral home quoted us. That was with a discount as well! I called Casper about 2 months beforehand and they were very detailed and provided all the info that was needed. I had multiple phone calls with them and they were able to assist me even though I was in California. I mostly spoke with Jake and Colton during this process. When I arrived Saturday was the only day I could go down and we had a snowstorm the day prior. Roads were pretty bad and they were able to accommodate me even though they had a service going on. Parking can be a nightmare there, I parked a few blocks away near a barber shop. I would recommend this place to everyone!! I was truly blown away by their service and empathy.

Great service and staff. My loved one had a wake here in the states and then needed to be brought…read moreback to Central America, Casper staff did an excellent job facilitating this entire process. Not to mention, everyone was very kind and compassionate throughout the entire time.

Each time my family and I used the services of Callahan Fay, we were extremely satisfied. The…read morerespect, kindness and professionalism was outstanding. Attention to details, information for out of state death requirements and making suggestions after listening intently were greatly appreciated. Callahan Fay was able to make several very difficult situations easier for all of us. We are grateful to them for the above and beyond services they provided to us.

The funeral home went above and beyond in all aspects for my nana's services - exceed any and all…read moreexpectations. They made her services very personable & were accommodating to all our needs. They surprised us by making memorial Red Sox tickets, a lovely picture blanket and engraved her casket. All of this on top of making a picture slide show, a picture guest book and her mass cards. Programs for her wake and funeral were also printed. I have no words for how thankful I am of how special and easy they made such a hard time to be.

We recently lost my Mom and O'Connor Brothers Funeral Home did the funeral…read more I found them to be very caring and helpful in every way. They went out of their way to help me. Shorty after that, my brother passed away and again they were wonderful to work with. My Dad and my Grandparents funerals were also at OConnor's and again the kindness they showed us was wonderful. I never thought I would be writing a review of a funeral home, but we live in strange times John Kustigian

Appalled by the sales rep, Camille's, demeanor, attitude, and overall stature. She was abrupt, made…read moresnide remarks, and basically had zero respect for our family. We asked if we could have calling hours for a $15k funeral between 3-5p and she had the audacity to say "well that would mean I'd need to stay late". She had zero respect nor empathy. To top it off the building is in rough shape- the carpets are gross. I'd HIGHLY suggest looking for another establishment to help guide you through this taxing time- there are plenty of better funeral homes in the near vicinity with better facilities, customer service, and pricing.

We have used Miles twice over the years. Both times they were professional, sensitive to our needs…read more The home is beautiful inside, comfortable and suitable for large or small gstherings. I did not get pressured to purchase upscale items or services. I felt listened to and cared about. They did a remarkable job preparing both my dad years ago and my mom this week. She looked perfect...maybe even 10 years younger! They are well rehearsed in the fine details that showed up throughout the wake and funeral. They guided both our grieving family and guests so we didn't need to wonder or worry about anything. If it's possible to say we had a good experience with a funeral, I can honestly say we did here. I will recommend this home anytime. Thank you to the staff.

For a more accurate set of reviews, visit google. They post all reviews. Yelp has deleted most of…read morethe positive reviews written on this business. FYI.