Mike the center manager did a great job in securing my loan. He even helped me with the loose…read morechange counter!!!!

Went into to have banking issue resolved and they were great. I was greeted at the door. Helped…read moreright away Excellent customer service. Anna was especially nice and kind.

Very accommodating and friendly! Nicole McTaggart was a pleasure to work with, and took care of all…read moreour banking needs without any issues. Solid bank!

My wife and I just closed on our first home in Boston, and got our mortgage through Reading…read moreCooperative Bank. They offered us a very competitive rate, but more importantly, their customer service throughout the whole process was incredible. We worked with Stephanie J. She was great at letting us know what we needed to do and when, and keeping us on schedule to close on time. Since this was our first home, we had lots of questions, and Stephanie was always available to answer them. Really, we couldn't have asked for more.

Great bank! Customer service is outstanding and representatives are knowledgeable, friendly and…read moreprofessional. Each branch is the same quality!

This is by far my favorite Eastern Bank branch. Recently, I dropped my debit card in the lobby and…read morethey called me to let me know they had it. They held it at the teller desk so I could pick it up a few days later. Last month, I needed a cashier's check. I came in 5 minutes before closing. I had all these questions about when the funds would be available for the other person, and they were extremely helpful. Overall, Eastern Bank is a great bank!

Recently I needed to get in touch with the Global HR Service Center to make a revision on my life…read moreinsurance policy. I tried e-mailing and also tried to connect by phone with no results. I then visited the Bank of America office located at 20 Walkers Brook Drive in Reading, Ma. I had the good fortune to be greeted by Elizabeth Reger. I explained the problem I was having. She guided me to her office and phoned someone in the Global HR Service Center. She explained the situation to the representative. She then left her office to give me privacy. I wish I noted the name of the representative who helped me. She was patient and knowledgeable. Within a few days, I received the revised form in the mail! I was extremely pleased with the excellent customer I received from both employees! Thanks again, Mrs. Shannon

Best experiencing ever when helping out a new customer! My elder mom's old bank (Santander,…read moreWakefield, MA) whom she has been banking for many many years - made it very difficult to "add" her only daughter who lives 3,000 miles away to her account to oversea her financials. I personally bank with B of A out in California so when I had 1 day left of my visit to help me out to switch banks and "add" her daughter the manager, Patou Aoudou was the greatest ever to assist us! Not only is her customer service skills an A+++ so was every one else that helped with this process. I highly recommend this bank/branch to anyone and keep up the great work I appreciate you all!

Brian Grilo is very knowledgeable and passionate about his industry and it really reflects in the…read morework he provides to his clients. Brian is a take-charge person who always gets the job done right -the first time. He is very attentive, listens to his customers' needs and wants, and seeks the solutions before being provided the problem. He is a very dedicated and trustworthy person whom anyone would be lucky to work with.

From the owner: Santander Bank is a direct lender, we offer residential mortgage which include, Mass Housing…read morePartnership, Conventional, Jumbo, VA FHA, first time home buyers, refinance, cash out, equity lines, home improvement loans, fixed rate, and adjustable rate mortgages.

We have used Citizens Bank for several decades and we find them to be excellent in every way…read more Brenda at the Wilmington branch has been so helpful and professional. We can't thank her enough for all that she has done for us. If you are looking for a helpful bank you can count on, please check out Citizens! (4.5 stars)

This bank doesn't have any late hours the ATM's never work i can't get to my money when i need it…read morethis happens way to often some people work 7-4 it would be nice to access my money.

I have been doing business Salem 5 Bank for 25 years great people great service! I have a Mortgage…read morewith Salem 5 for over 20 years never had a problem of any Kind They are the Best !

Gabe and Nicole at Salem five in reading ma were fantastic. Professional and helpful in every way…read more went out of their way multiple times with a difficult wire transfer. They made the process more calm and smooth. Thank you Salem five for such great employees. You are lucky to have them

Today I went to a local Citizens branch to make two deposits at the same time, and included a…read morefilled-out deposit slip with each. The first, a check for over $1,000 with a deposit slip, went into one of our accounts OK. For the second deposit, for $5 (one transaction per month is required to avoid fees), I gave them a $20 bill with a deposit slip, so $5 would go into the account and I'd get $15 change. After a few minutes a man returned to the window with my $20 bill and deposit slip, and asked for my ID. Me: "ID? For what?" Him: "It's a cash back transaction." Me: "I'm giving you a $20 bill. Give me change for the $20 and put $5 in my account." Him: "It's a cash back transaction, so I have to see your ID." He may have said he needed a signature too, but I had nothing polite to say at that point, and just left with my $20 bill and deposit slip. I've done the 20-5-15 thing previously, at the same branch, with no problem. (They don't require deposit slips now, but I want things like the account number clearly printed to avoid any misunderstanding.) I've generally had good experiences with Citizens, but this was as silly as it comes. Maybe we should move these two accounts to Santander or elsewhere where we have business and/or personal accounts, after the printed checks run out?

They made me wait for 25 minutes and said that I needed an appointment. Worst customer service everread more

Never enough help!!! They expect to run this bank with 2 employees! They let customer use the drive…read moreup window for multiple transactions! This morning I was in back of a car that was taking forever to get served so i called the bank and the teller told me that the customer had over 100 checks to deposit!! I asked "why didn't you tell her to come inside?" She said the lady refused!!!

Convenient location , two drive-up windows, nice people, fast transactions. Best location in Woburnread more