DO NOT HIRE We hired Metro Detroit Window and Jeremiah "Jay"Marchio for a window project at our home in Detroit. Nearly two years later, the project remains incomplete. After the partial work that was performed, we obtained a third-party assessment from a licensed professional. The report documented serious installation issues, including air leakage from visible gaps, missing window locks, lack of insulation, and a window that does not meet building code requirements for safety glazing. We have also been unable to verify that Jay or Metro Detroit Window holds a valid residential builder's license for this type of work. Given the scope of the project, this raises significant concerns. Due to the condition of the work, the length of delay, and the unresolved issues, this matter is currently the subject of a pending court case. Based on our experience, we strongly recommend that anyone considering this company thoroughly verify licensing, qualifications, and past work before proceeding. Otherwise YOU will be taken! The windows you see in the images are only a few of the 62 vinyl windows that he was contracted to replace with Lincoln Windows. From 2024 to 2026 still no order or sign of Jay. Our house was extremely cold with our child which demonstrates the principle this family will go, into this business of scamming others if they can, and as a citizen to protect others from enduring such heart break. read more

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Hired to help with window repair and sealing. Work completed timely and to my satisfaction including some follow-up.

Horrible company. Complete scam. They put barn windows in an apartment building then had to fight to get them replaced. Then said they did all tempered glass and none of it was tempered and they never responded or came back to fix it. Do not use them. read more

If you are looking for a quality job at a fair price, this is a good choice. Jay was very professional. He came out and reviewed my windows and new exactly what to do to fix them. read more

I would not consider using this guy. My son worked for him for a month and the owner never paid him. He owes my son about $3000 for past work and refuses to pay. My son worked hard for him and did a good job. No issues. It's sad and sickening for an employer to do such a thing. Just shows the character of this guy. If for some reason my son is compensated, I will remove this review. Otherwise, it stays. read more

I submitted an online request and Jay sent me a text message that night. He asked me to send him pictures of the window lock needing repair. He was very honest with me and shared that the parts are no longer available. He also recommended a few alternative options. At no time did he charge me for this information. I appreciate his honesty and sincerity, instead of coming over and charging me when nothing could be done. If I ever need window repairs in the future, I will definitely contact him. read more

Had worked with J in the past, and that was fine. However ordered 13 windows in April '22, and finally got 12 of them in August '22. Was only supposed to be 4-6 weeks. Around July 1st, I started asking for my money back, and J refused, and ignored me until he was able to deliver in August. Now won't return my texts to send the missing window. Huge hassle, very unprofessional, and now it appears he even has family member write positive reviews. Run. Run far, and run fast. read more

Metro Detroit Window did an amazing job repairing our windows. We had several windows that were leaking during heavy rains. I sent a message to the company and received a reply from Jay that night. Jay was great and promptly came out to give us our estimate. RJ did the repair and reglazed the windows, cleaned the tracks, and realigned several of them. He was prompt, did an amazing job, and cleaned up nicely after the job was complete. No more leaking windows!! I would highly recommend Metro Detroit Window. read more

Jay at Metro Detroit Window saved the day!! I called in the early afternoon with an urgent issue about a very large, antique window in a rental unit. The window would not close and the tenants were due home at the end of the work day. Jay was reassuring, prompt, knowledgeable and professional. He went the EXTRA MILE in helping me resolve the issue. Jay fit me in at the end of very long work day and, with the help of teammate Frank, quickly resolved the issue. I could not be more pleased or relieved. They worked MAGIC and because of their extra efforts I can sleep in peace knowing that my tenant has a window that opens; and more importantly CLOSES again. read more

The reviews I read tended to scare me but I took a chance. Jay is not fast but he returned all calls and did a excellent job. His crew was very professional. It won't be quick but it will be right, or at least mine was done correctly. read more

Warning! Stay away from Metro Detroit Window. I highly suggest that you NEVER do business with this company! After receiving my deposit for the replacement of 2 windows the owner, said it would be 10-14 days before he would receive the new windows and install them. Two weeks came and went. No contact. Then 3, then 4 then 5 weeks passed! I started calling the owner but he was never available to take my call. Only texting me with excuses why he hadn't done the job. Excuse after excuse, it's been raining, I have 2 trucks in the shop being repaired, bla bla bla. I patiently waited inquiring several times for an update on when he would start the window replacement, finally, after 6 weeks he agreed to refund my deposit. Then after 7 weeks still without my deposit being returned, I put in a dispute with my credit card company. By the way, the deposit amount was 50% of the total cost of the job! I should have known something wasn't right with having to pay that large of a deposit. read more

I have been working with (trying to) MDW since April of 2015, I requested a quote to have most of my windows replaced in a newly purchased home, at the time of quote, they were responsive. I have had nothing but troubles with them since. it took them over a year to finish the bulk of the work and even then, it was incorrect. I requested tinted primer for all rebuilt or replaced moldings and shash's.. All primers was white which in itself is not a big deal and I didnt make a big deal out of that. the biggest deal is that the rear window rebuild was not done correctly, the brick molding was installed incorrectly and as a result there is a misalignment of the window mechanics causing a large gap, additionally they broke the wood siding in the process and promised to fix it many times, they still have not fixed it and there is a big hole in the side of my house. (as of March 2017) they did not align the windows to the frames like they promised and charged me for. The seals on one of the windows is loose and comes off when you open and close the window, this was a complete rebuild window and its not sealing, I have called and called, promises were made to complete the work many time, appointments were made but never kept, I would stay home waiting on them with no call or contact at all when the didn't show up.. I paid in full after the last major part of the work (in 2016) and that was a huge mistake. they are not done and they wont return my calls any longer. Jay is a decent guy to work with but the work is not complete and I am very upset at the lack of communication, and the fact that its been 2 years and it still not done. (was only supposed to take 2 weeks back in April of 2015) Description of work: Replace most windows, rebuild shash's replace brick moldings, rebuild frames, fix all track hinges and mechanics of all moveable windows. align all windows for proper sealing. Overall-D Price-C Quality-F Responsiveness-F Punctuality-D Professionalism-B Category: Windows Services Performed: Yes Work Completed Date: Not yet complete Hire Again: No read more

Hired this company to replace fogged glass and repair rotted wood on windows. They took my money and never finished the job. Terrible workmanship. They are rip offs. read more

Take photos of all surrounding flooring, walls, etc. before the job to document as they will unfortunately deny damage that they create. (I'm talking gashing the wooden floor, chipping teh sides of the windows and improperly replacing the frame -- ended up paying a new company to do that). Caution them to move and/or cover furniture if they cannot cut the glass of a huge window out and need to smash it. They may refuse to do so until you call their business partner and they may patronize you and claim contrary to the laws of physics that small shards of glass will not fly. If you overlook a public walkway insist that they erect barriers so that glass shards do not fall on passersby. We wish we were exaggerating about the degree of unprofessionalism we faced. I don't know if it was simply that the partner who took on the job (a cousin of the much more professional Jay who is also an owner) was having a bad day/s, but he was so unprofessional that the guys working under him warned me to call the business partner (Jay's wife). Only after she intervened did he take the necessary and basic precautions. And unfortunately that didn't prevent damage from ensuing. We've worked with many wonderful people in construction, electricity, plumbing, painting etc. and only had two negative experiences. This was one of them. read more