In looking for new glasses, I knew that I wanted something different not only for my style, but separate from all the styles that I see my friends and co-workers wearing. Thanks to the trusty Yelp! app,  I found a new shop a quick skyway walk from my office. I came into Metro Optics with a new prescription from my doctor. I was told that they have a doctor on-site (ow! bad pun!) but I didn't need this at that time. Jerome and Crystal immediately accepted the challenge and - honestly! - it took no time to find six different frames that I really liked. They each helped me to narrow and prioritize my choices, leaving me feeling very excited for a new pair of glasses. I'm so tired of the old nerd look (yeah, I'm not terribly creative) and I loved that there were so many choices available. I've since picked up my frames and had them adjusted a bit further. Every time I come in both Crystal and Jeremy are friendly, professional and fun to chat with. I feel really good about the selection I made for both the shop and my glasses. I recommend that anyone wanting personalized service and a unique selection find their way here. You won't be disappointed! read more

Metro Optics - My awesome new glasses, pretending to be nerdy... - Optometrists Near Me - Saint Paul, Minnesota

Hello? Can you see me? hardy har. Well, I've been coming here for eye exams and glasses for years because our insurance covers it. This was the first year I started to really like it. I decided to get contacts and have to say I was very nervous about touching anything to my eyeball. (Yes I know you've heard this story before) No worries my friends because KiKi will take care of you. We spent a half our together getting the lay of the eyeball and all the contact techniques. KiKi was also the one who yes/no'd every pair of glasses I tried; "too big for your face, to wide, to small..." She practically runs that place. I also really like the Dr. I saw this time and will continue to request him every visit. (I think they rotate 3) And of course I can't think of his name! I'll get back to you. He really gave me the best info I've ever received about which contacts/glasses are best for me. So you SEE? It's a nice play to take your eyes. read more

Update 9/25/17: Metro Optics contacted me and offered to replace my frames at no cost. In addition, Jeremy apologized for not checking back when he left me a message, as he did call me back but must have misdialed my number. I am now very satisfied with the service I received from Metro Optics and now recommend this local business without hesitation. Original Review 9/15/17: This place is located in the skyway, very close to where I work downtown, and that is why I chose it. I had my exam (1/12/17) and prescription filled there. All told, I spent $683.45 for contacts, progressive lenses, and frames. I received my glasses about a week later. Last month, the spring in my frames broke. I went back to Metro and was told since it was less than a year, I wasn't eligible for replacement and they don't fix them. The guy at the front desk told me I could go to Kent Optical and get them soldered for $20. Otherwise, he would find out if I could get the same frames at cost and he would call me. NEVER called me back so I did get them soldered and that lasted less than 2 weeks. So I went back today to ask for my pupillary distance (PD) so I could order a pair of cheapies online to get by with but the guy at the front desk claims that they can't provide my PD because it's a liability for them to do so. So for almost $700, I got frames that didn't last 8 months and virtually no customer service or help from Metro Optics. read more

This is a nice little spectacle shop in the skyway in DT St. Paul. I finally had to succumb to my middle-aged eyes and get my first pair of glasses. I choose convenience over big box chain and was happy with the choice. Although I have nothing to compare to, I thought the selection was adequate. The service was good despite having to wait about 10 days for glasses. I really wasn't in a hurry and quite frankly just like the idea of being able to walk to store if I need anything in the future. If you live or work downtown St. Paul I recommend giving it a try. Note: they accept most insurance. read more

Quick service and reasonable prices. The staff here was quick to acknowledge I was there and promptly helped me out. I was just buying some cleaner and wipes so I don't know what they are like for eye exams. read more

This store is very convenient for anyone working or living downtown. Unfortunately, that's about all is has going for it anymore. I've used this store for the last 4 years and up until now was satisfied. The service was great, the selection was ok, and yes the prices were a little high. But for the convenience and excellent service, it was a a good choice. However, this year is completely different. The have a whole new staff and there is no customer service whatsoever. I went in for my eye appointment and the doctor was nice and I feel did a good job, but then i was handed off the sales staff and that is where this store fails. I was left on my own to browse the very limited selection, never asked if I needed help. Once I finally found a pair, I had to go find the sales staff, who took my frame and put it in a basket without me even trying them on in front of her to see how they looked. She quick collected payment and said the glasses would be ready in a week. While she was doing this, she was constantly in a argument with a co-worker that continued throughout the whole time she was trying to "assist" me. When the glasses were ready, I went to pick them up and she just handed them and disappeared into the back room. When she came back she handed me a glasses case and sent me on my way. No looking to see how they fit or anything. This store definitely makes you feel like the just want your money, and nothing else. When I am looking for glasses next year, I will also be looking for a new optician. The complete lack of customer service at this shop has cost them a customer. read more

Jeremy, Jill, and the optometrists are a great team. After I had my eyes examined the first time, the prescription didn't work for me. I was re-examined and they changed my lenses...success! I never felt rushed or like an inconvenience. I will definitely return. read more

I have purchased 2 pairs of glasses from Metro Optics in the past 6 mos. The service was great and I had my second pair within one week! The other thing is they have funky frames you won't find anywhere else. Lots of compliments! read more

DON'T GO HERE!!! THEY ARE CHEATS AND OVERPRICED! I work Downtown St. Paul and was given this providers name from a colleague as something close to visit on my lunch hour. I have had 20/20 vision all my life until recently having a child. This being my first time needing any type of visionary aid, I was unaware of what the exams would require. I had a routine eye exam and a contact fitting and everything seemed fine. Upon receiving my contacts, I noticed that I didn't notice any improvement in vision AND as I had ordered colored lenses, that the color only covered the very outer circle of my eye....as a result, I stopped wearing them. In an unrelated conversation, a friend of mine who has worn contacts her entire life mentioned that she'd recently gone for an exam and was upset to find that her Insurance was billed for a contact lenses fitting. This peeked my interest and I asked her if there was a difference between a routine exam and a lenses fitting. Confused, she answered that of course there was! She then detailed what a lenses fitting should include. I even looked recently into frames from these people and they are more expensive than other providers in network. I feel taken advantage of by these so called professionals and feel instances like this are exactly the reason healthcare costs so much! I will NEVER go back here. read more

I've been going here for a couple of years because my insurance covers this place and it's close to where I work, but I'm thinking of switching as the customer service is lacking. The last time I went (to renew my prescription and order contacts), I requested an itemized receipt so I could use my HSA or FSA dollars, which typically require backup receipts. This is a pretty standard request for any health care provider, but especially for dentists and optometrists, since fewer people have good insurance coverage for these. I was told the printer was broken, so I should come back another time if I needed a receipt. I did so two or three times over a few weeks to follow up on this (and had to wait a while on each occasion as they are perpetually understaffed out front) and was told every time that their printer was broken again, but they'd mail me a receipt. They never mailed me anything. On the second or third visit, I asked if they could email it to me instead, and they said no -- judging from their website, they really don't use email at all, which also makes it less convenient to reorder contacts and book appointments. They have a link to a third-party site to reorder contacts, but just registering for an account requires you to enter all the most arcane details of your prescription, which seems rather pointless since the website has to verify your prescription with the provider before sending it anyway. In contrast, the place I used to go had an online contact ordering process that was easy to set up initially and took five minutes to re-order. That office would also make appointments and send receipts via email, which was very convenient. This kind of thing is why people switch to the optical departments at big box stores. At least there I can easily make an appointment, receive reminders, get an actual receipt for my purchase so I don't have to fight with my HSA/FSA provider later, and easily reorder contacts. Too bad my insurance doesn't cover those, so I'm stuck with mediocre boutique service that I have to deal with during the work day, when that extra twenty minutes I have to wait to be told that their printer is still broken is much more of an inconvenience. read more

I waited to the last minute to use my optical benefits so went to Metro Optics over my lunch hour today. The service was top notch and the two people working there could actually give me feedback on the style of frames I was considering! (I'm sorry I don't know their names.) It was really busy as I guess I'm not the only person who waits to the last minute, but the store was calm and people were having a good time. The frame selection was outstanding and the prices were so good I was able to afford one "normal" and one "funky" pair of glasses. I was in and out in no time. If you work or live in St. Paul, this location is so handy being in the skyway. I highly recommend this location and will be having my eye exam there next year as well! read more

Went in to pick up my glasses and the girl just handed them to me. Didn't take a look to see if they were straight, clean, how the fit behind the ears. NOTHING!!! Terrible customer service overall, just terrible. I wont be back and will happily bring my business somewhere else. read more

I don't know about the previous review but I can tell you their service was above excellent for me. Over the previous weekend someone had sat on my glasses completely bending one of the sides so I had to pull the screw out and bend the frame back when I got to work Monday.. What I didn't intend is that my frames have this retractable edge that made it impossible to get the screw back in.. I spent a hour and a half trying to get the thing back in.. To the point of frustration I started looking up places near my work in Downtown St. Paul and found these guys only about 5 skyway walks away from me. I walked in the guy from the back walked up and I explained what happened he said he could get another screw in no problem. I waited maybe 3 or 4 minutes he not only had put another screw through, but had perfectly straightened my frame again to normal shape, and had polished all marks out of the lenses. When I asked how much it was for the repair, he goes "1 dollar should cover it".. A dollar?! Lol all I can think about is those commercials that go nothing costs a dollar anymore.. I've gone to visionworks in Maplewood for a long time due to convenience but no longer.. My next frames and lenses I will be going here even if I don't work in Downtown St. Paul anymore. I'm astonished this store is not more busy. Service A+ .. Price A+ .. Turn around time A+ .. I will be sending friends and family there whenever I can. I honestly had already posted a review on google but had to create an account on here just to continue to rave about this store. read more